Refund Policy

This policy covers payments for FTS Optimize, our paid product for software vendors (the Verified badge, a dofollow link, Founder Q&A, and category placement). Buyers using FindThatSoftware pay nothing, so this policy does not apply to them. All amounts are in Indian Rupees.

How payment and delivery work

We collect payment up front, but paying does not put anything live on its own. After you pay, we verify that you own the listing and that it meets our bar, and only then do we switch on your badge, link, or placement, usually within one working day. This order is deliberate: the badge is only worth something because we check.

When we refund you in full

• We cannot confirm that you own the tool you paid for.
• The tool does not meet our listing bar, so we will not list it.
• We are unable to deliver what you paid for, for any reason on our side.

In these cases we refund the full amount to your original payment method through Stripe, normally within 5 to 7 business days (your bank may take a little longer to show it).

After your purchase is live

Once we have verified and activated what you bought, it is a digital service that has been delivered. One-time purchases (for example, a Verified badge) are non-refundable once live. For an annual package, if we can no longer deliver it during the term, we will refund the unused portion on a pro-rata basis. Outside these cases, refunds after activation are at our discretion, and we will always try to be fair.

Renewals and cancellation

Annual packages are re-invoiced when they come up for renewal, not auto-charged. You can choose not to renew at any time before the next invoice. One-time purchases do not renew.

Problems with a charge

If something looks wrong with a payment, email us first at partners@findthatsoftware.com and we will sort it out quickly. Please contact us before raising a chargeback so we can resolve it directly.

How to request a refund

Email partners@findthatsoftware.com from the address you paid with, with your tool name and the approximate date and amount. We will confirm and process eligible refunds through Stripe.

See also our Privacy Policy and FTS Optimize pricing.