F
Freshchat
Live chat and AI chatbot software from Freshworks for website, app, and messaging support.
- Starts at
- $19/user/mo
- Sources
- 2 cited
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FindThatSoftwareSoftware catalog
Back to categoriesSupport & Messaging software for Indian businesses
Tools in Support & Messaging.
Category status
- Apps in scope
- 29
- Level
- Area
- Subcategories
- 5
Quick answer
Gallabox is the most fully-documented option we list under Support & Messaging, best suited for indian SMBs selling/supporting on WhatsApp.
Intercom is the main alternative, stronger when you need saaS and product-led companies.
Every option below lists its pricing caveats and a last-verified date, so you can confirm the details before you buy.
Compare
Support & Messaging tools at a glance
| Tool | Best for | Starts at | Free option | Data status |
|---|---|---|---|---|
| Gallabox | Indian SMBs selling/supporting on WhatsApp | ₹2,399/mo | Free trial | Source checked 29 Jul 2026 |
| Intercom | SaaS and product-led companies | $29/user/mo | Free trial | Source checked 29 Jul 2026 |
| AiSensy | Indian SMBs running WhatsApp broadcasts and promotions | ₹2,500/mo | Free plan | Source checked 29 Jul 2026 |
| Freshchat | Indian businesses wanting live chat + bots | $19/user/mo | Free plan | Source checked 29 Jul 2026 |
| Freshdesk | Indian businesses needing a help desk | $19/user/mo | Free plan | Source checked 29 Jul 2026 |
| Help Scout | Small teams wanting simple support | $21/user/mo | Free plan | Source checked 29 Jul 2026 |
25 of 29 tools here are source-checked against vendor pages. The rest are curated listings pending review, so verify their details before deciding.
Subcategories
WhatsApp Business
7WhatsApp Business messaging and marketing platforms
Chatbots & Assistants
6Support & Messaging / Chatbots & Assistants
Voice & Call Agents
6Support & Messaging / Voice & Call Agents
Customer Support AI
5Support & Messaging / Customer Support AI
Help Desk & Ticketing
5Support & Messaging / Help Desk & Ticketing
Related software stacks
Goal-first pipelines that use tools from this category.
Software Stack To Solo Founder Launching A B2B SaaS On A Tight Budget
Ship cheaply: version and build your code on GitLab, host on an affordable INR plan from Hostinger, bill through Cashfree if you are India-registered or Stripe if you sell globally, capture leads with Apollo and Bigin, and lean on free plans for email, support, and passwords.
- Tools in stack
- 14
Read the record →
Software Stack To Set Up Sales CRM And WhatsApp Support For A 10-person D2C Brand In India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
- Tools in stack
- 12
Read the record →
Software stack to build and run a SaaS startup in India
Ship on GitLab and AWS, run the team on Asana and Airtable, acquire customers with Apollo and an AI SDR, bill with Razorpay for India and Stripe for global on top of Zoho Books, and support plus measure users with Intercom, Mixpanel, and Metabase, with 1Password guarding access.
- Tools in stack
- 14
Read the record →
Explore by need
The catalog
All 29 Support & Messaging tools
I
Intercom
Customer messaging and AI support platform with live chat, bots, and the Fin AI agent.
- Starts at
- $29/user/mo
- Sources
- 2 cited
L
Landbot
No-code conversational chatbot builder for websites and WhatsApp with a visual flow editor.
- Starts at
- €32/mo
- Sources
- 2 cited
T
Tawk.to
Free live chat software with a shared inbox and basic chat widget for websites.
- Starts at
- Free
- Sources
- 2 cited
T
Tidio
SMB-friendly live chat and chatbot platform with AI, popular with small ecommerce stores.
- Starts at
- $24.17/mo
- Sources
- 2 cited
Y
Yellow.ai
Indian enterprise conversational AI platform for automating support and engagement across channels.
- Starts at
- Paid / usage-based
- Sources
- 2 cited
Agentforce Service Agent
Salesforce's autonomous AI customer-service agent on the Salesforce platform; handles support across chat, SMS, and voice, grounded in your data.
- Starts at
- Paid / usage-based
- Sources
- 2 cited
Chaindesk
No-code AI chatbot platform that trains a support agent on your data and deploys it to websites, WhatsApp, Slack, and Shopify.
- Starts at
- $39.2/mo
- Sources
- 2 cited
Forethought
AI agent platform for customer support automation - ticket resolution, triage, and agent copilot across chat, email, and voice. Now part of Zendesk.
- Starts at
- Custom
- Sources
- 2 cited
Outverse
Enterprise platform for deploying and governing AI customer-service agents across email, chat, voice, and APIs, with observability and compliance controls.
- Starts at
- Custom
- Sources
- 2 cited
Zowie
Enterprise AI agent platform for customer service across chat, voice, email, and contact center, with a decision engine and multi-LLM support.
- Starts at
- Custom
- Sources
- 2 cited
F
Freshdesk
Help desk and ticketing software from Freshworks for multichannel customer support.
- Starts at
- $19/user/mo
- Sources
- 2 cited
H
HappyFox
Help desk and ticketing software with automation, SLAs, and asset management for support teams.
- Starts at
- $21/user/mo
- Sources
- 2 cited
HS
Help Scout
Shared-inbox help desk focused on simple, human customer support for small teams.
- Starts at
- $21/user/mo
- Sources
- 2 cited
Z
Zendesk
Enterprise customer service platform with ticketing, messaging, and AI-powered support.
- Starts at
- $19/user/mo
- Sources
- 2 cited
ZD
Zoho Desk
Help desk and ticketing software from Zoho with automation, SLAs, and AI, integrated with the Zoho suite.
- Starts at
- ₹420/user/mo
- Sources
- 2 cited
A
Acefone
Cloud telephony and VoIP provider with virtual numbers, IVR, and contact-centre features.
- Starts at
- ₹1,599/user/mo
- Sources
- 2 cited
C
CallHippo
Virtual phone system and call-centre software with numbers in many countries and CRM integrations.
- Starts at
- ₹1,900/user/mo
- Sources
- 2 cited
E
Exotel
Indian cloud telephony and customer-engagement platform for calls, IVR, and SMS at scale.
- Starts at
- ₹1,667/mo
- Sources
- 2 cited
K
Knowlarity
Indian cloud telephony provider offering virtual numbers, IVR, and cloud contact-centre tools.
- Starts at
- ₹1,999/user/mo
- Sources
- 2 cited
M
MyOperator
Indian cloud call-management platform with IVR, virtual numbers, and call tracking for SMBs.
- Starts at
- ₹2,500/mo
- Sources
- 2 cited
O
Ozonetel
Indian cloud contact-centre (CCaaS) platform with IVR, call routing, and CRM integrations.
- Starts at
- Custom
- Sources
- 2 cited
AiSensy
WhatsApp marketing platform built on the official WhatsApp Business API for broadcasts, chatbots, and team inbox.
- Starts at
- ₹2,500/mo
- Sources
- 4 cited
D
DoubleTick
Indian WhatsApp marketing and sales tool with broadcasts, shared inbox, catalogs and automation.
- Starts at
- ₹3,000/mo
- Sources
- 2 cited
G
Gallabox
Indian WhatsApp Business platform with a shared team inbox, no-code chatbots and commerce tools.
- Starts at
- ₹2,399/mo
- Sources
- 2 cited
G
Gupshup
Large India-origin conversational messaging platform and WhatsApp Business Solution Provider (BSP), strongest at high-volume messaging.
- Starts at
- Custom
- Sources
- 2 cited
Interakt
WhatsApp Business platform by Jio Haptik for commerce, marketing automation, and sales on WhatsApp.
- Starts at
- ₹2,499/mo
- Sources
- 4 cited
Wati
End-to-end WhatsApp Business API platform with a shared team inbox, chatbots, and broadcasts.
- Starts at
- $42/mo
- Sources
- 3 cited
Z
Zoko
WhatsApp commerce and team-inbox platform built for D2C/Shopify sellers, with catalogs, broadcasts, and conversation-based pricing.
- Starts at
- $49.99/mo
- Sources
- 2 cited
Compare alternatives
Support & Messaging alternatives, tool by tool
Already using one of these? See the practical, source-backed alternatives weighed for India-first buyers.
Questions
Support & Messaging software FAQ
What is the best Support & Messaging software for Indian businesses?
Gallabox is the most fully-documented option we list under Support & Messaging, best suited for indian SMBs selling/supporting on WhatsApp. Intercom is the main alternative, stronger when you need saaS and product-led companies. Every option below lists its pricing caveats and a last-verified date, so you can confirm the details before you buy.
How much does Support & Messaging software cost?
Paid plans start around ₹420/user/mo, though final pricing depends on team size and add-ons. 10 of 29 tools offer a free plan you can start on. Always confirm current pricing on the vendor site before buying.
Which Support & Messaging tools offer a free plan or trial?
Gallabox, Intercom, AiSensy, Freshchat, Freshdesk, and Help Scout offer a free plan or trial, so you can test the workflow before committing budget.
How does FindThatSoftware rank Support & Messaging tools?
25 of 29 tools here are source-checked against vendor pages. The rest are curated listings pending review, so verify their details before deciding. We order tools by how completely and recently their catalog entry is documented.