Answer customers faster: help desks, chatbots, AI support and voice agents, plus WhatsApp Business tools, compared on India pricing, GST and free plans.
Quick answer
Zoho Desk is the strongest overall fit we list for Support & Messaging, best suited for Indian SMBs using the Zoho suite.
CallHippo is the main alternative, stronger when you need sales/support teams needing virtual numbers.
Every option below lists its pricing caveats and a last-verified date, so you can confirm the details before you buy.
Paid plans start around ₹420/user/mo for a GST-registered business (Zoho Desk), though final pricing depends on team size and add-ons. 13 of 38 tools offer a free plan you can start on. Always confirm current pricing on the vendor site before buying.
| Tool | Best for | Starts at (₹ all-in) | Free option | Data status |
|---|---|---|---|---|
| Zoho Desk | Indian SMBs using the Zoho suite | ₹420/user/mo | Free plan | Source checked 12 Nov 2026 |
| CallHippo | Sales/support teams needing virtual numbers | ₹1,900/user/mo | Free trial | Source checked 12 Nov 2026 |
| AiSensy | Indian SMBs running WhatsApp broadcasts, offers and retargeting campaigns | ₹1,350/mo | Free plan | Source checked 12 Nov 2026 |
| Gallabox | Indian SMBs selling/supporting on WhatsApp | ₹2,399/mo | Free trial | Source checked 12 Nov 2026 |
| MyOperator | Indian sales or support teams of about ten people who want calls and WhatsApp on one rupee bill | ₹5,000/mo | Free trial | Source checked 12 Nov 2026 |
| DoubleTick | Indian sales teams selling and taking orders on WhatsApp | ₹3,000/mo | Free trial | Source checked 12 Nov 2026 |
29 of 38 tools here are source-checked against vendor pages. The rest are curated listings pending review, so verify their details before deciding.
Goal-first pipelines that use tools from this category.
Stand up a help desk as the backbone, put an AI agent trained on your policies in front of it, automate WhatsApp because that is where Indian shoppers message, add voice only for COD and delivery issues, and measure CSAT.
18 toolsIndia
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
12 toolsIndia
Move WhatsApp onto the official Business API with a shared inbox, auto-reply and qualify with a no-code bot, pull leads from your forms and ads into the same place, follow up so none go cold, and collect payment with a UPI link in the chat.
12 toolsIndia
Help Desk & Ticketing, Made in India, Source-checked
Help desk and ticketing software from Zoho with automation, SLAs, and AI, integrated with the Zoho suite.
Use it to run a help desk, support customers on WhatsApp, deflect support tickets
Voice & Call Agents, Made in India, Source-checked
Virtual phone system and call-centre software with numbers in many countries and CRM integrations.
Use it to run a calling operation, coach sales reps, book sales demos
WhatsApp Business, Made in India, Source-checked
WhatsApp marketing platform built on the official WhatsApp Business API for broadcasts, chatbots, and team inbox.
Use it to send transactional alerts, run WhatsApp campaigns, recover abandoned carts
WhatsApp Business, Made in India, Source-checked
Chennai-run WhatsApp Business API platform with a shared inbox for WhatsApp, Instagram and web chat, chatbot flows, broadcasts and AI agents.
Use it to take online bookings, capture and qualify leads, support customers on WhatsApp
Voice & Call Agents, Made in India, Source-checked
Indian cloud telephony and WhatsApp platform with IVR, virtual numbers, call recording and add on AI voice and chat agents.
Use it to run a calling operation, capture and qualify leads, run WhatsApp campaigns
WhatsApp Business, Made in India, Source-checked
Indian WhatsApp Business API platform with a shared team inbox, broadcasts, catalogues, a no-code bot builder and AI agents.
Use it to sell over WhatsApp, support customers on WhatsApp, capture and qualify leads
Voice & Call Agents, Made in India, Source-checked
Indian cloud telephony and contact center platform for business calling, IVR, SMS and WhatsApp, sold as prepaid packs or enterprise licences.
Use it to run a calling operation, run field service operations, run outbound prospecting
WhatsApp Business, Made in India, Source-checked
WhatsApp Business platform by Jio Haptik for commerce, marketing automation, and sales on WhatsApp.
Use it to sell over WhatsApp, recover abandoned carts, reduce RTO losses
Voice & Call Agents, Made in India
Cloud telephony and VoIP provider with virtual numbers, IVR, and contact-centre features.
Use it to run a calling operation, coach sales reps, capture and qualify leads
WhatsApp Business, Made in India, Source-checked
An AI salesperson, Aria, for Indian D2C brands that sells on WhatsApp, Instagram and a free store website, with PayU checkout, COD confirmation and Shiprocket pickup, paid per shipped order.
Use it to collect payments on WhatsApp, sell over WhatsApp, ship and track orders
Voice & Call Agents, Made in India
Indian cloud contact-centre (CCaaS) platform with IVR, call routing, and CRM integrations.
Use it to run a calling operation, book sales demos, coach sales reps
WhatsApp Business, Source-checked
Omnichannel customer messaging platform for WhatsApp, RCS, SMS, Truecaller and voice, with campaigns, bots, live chat and AI agents paid from a prepaid wallet.
Use it to run WhatsApp campaigns, send transactional alerts, deflect support tickets
Customer Support AI, Made in India
Enterprise conversational AI for support, sales, and WhatsApp automation, built for large India-based and global brands.
Use it to deflect support tickets, run a calling operation, sell over WhatsApp
WhatsApp Business, Made in India
AI agent and shared inbox for WhatsApp Business that answers from your own documents, hands off to staff, and sends booking and payment links.
Use it to collect payments on WhatsApp, deflect support tickets, sell over WhatsApp
Voice & Call Agents, Made in India
Indian cloud telephony provider offering virtual numbers, IVR, and cloud contact-centre tools.
Use it to run a calling operation, capture and qualify leads, run field service operations
Chatbots & Assistants, Source-checked
Live chat and AI chatbot software from Freshworks for website, app, and messaging support.
Use it to deflect support tickets, run a help desk, support customers on WhatsApp
Customer Support AI, Made in India
Bengaluru-built AI agent platform for customer support across voice calls, WhatsApp, web and social chat.
Use it to deflect support tickets, support customers on WhatsApp, sell through social media
Chatbots & Assistants, Source-checked
No-code AI chatbot trained on your website, documents and Q&A, for your site plus Instagram DMs, WhatsApp and email. Free tier, USD plans.
Use it to capture and qualify leads, deflect support tickets, sell through social media
Help Desk & Ticketing, Source-checked
Email-first help desk and ticketing software from Freshworks, with AI agents, a knowledge base and per agent plans.
Use it to run a help desk, deflect support tickets
Customer Support AI, Source-checked
Salesforce's customer-facing AI service agent (now marketed as Casey, the Help Agent) for Service Cloud; answers and resolves cases across web, SMS, WhatsApp and voice, grounded in your CRM data.
Use it to deflect support tickets, run an internal it helpdesk, run a calling operation
Customer Support AI, Source-checked
No-code AI chatbot, now sold as Askli, that trains a support agent on your docs and deploys it to your website, WhatsApp, Slack and Telegram.
Use it to deflect support tickets, capture and qualify leads, run an internal it helpdesk
Chatbots & Assistants, Source-checked
No-code chatbot and AI agent builder for websites and WhatsApp, with a visual flow editor and metered chat plans.
Use it to capture and qualify leads, book sales demos, deflect support tickets
Chatbots & Assistants, Source-checked
Live chat, help desk and Lyro AI agent for small businesses and online stores, billed by conversation volume.
Use it to deflect support tickets, capture and qualify leads, run a help desk
WhatsApp Business, Source-checked
End-to-end WhatsApp Business API platform with a shared team inbox, chatbots, and broadcasts.
Use it to support customers on WhatsApp, run WhatsApp campaigns, sell over WhatsApp
Customer Support AI, Source-checked
Enterprise agentic AI platform for automating customer service and employee support across chat, voice, email and SMS.
Use it to deflect support tickets, run a calling operation, support customers in many languages
Help Desk & Ticketing, Source-checked
Customer service platform with email ticketing, messaging, voice, a help centre and AI agents, sold per agent in US dollars.
Use it to run a help desk, deflect support tickets
Help Desk & Ticketing, Source-checked
Shared inbox help desk with live chat, social messaging, a knowledge base and a pay per resolution AI agent, priced per user in US dollars.
Use it to run a help desk, deflect support tickets, support customers on WhatsApp
Chatbots & Assistants, Source-checked
Free live chat and omnichannel inbox for websites, with ticketing, a knowledge base and CRM, plus paid AI, white-label and hired-agent add-ons.
Use it to deflect support tickets, run a help desk, capture and qualify leads
Customer Support AI, Source-checked
AI agent platform for customer support automation: ticket resolution, triage, and agent copilot across chat, email, and voice. Now part of Zendesk.
Use it to run a help desk, deflect support tickets, run a calling operation
Customer Support AI, Source-checked
Enterprise platform for deploying and governing AI customer-service agents across email, chat, voice, and APIs, with observability and compliance controls.
Use it to deflect support tickets, support customers in many languages, run a calling operation
Chatbots & Assistants, Source-checked
AI-first customer service helpdesk with a shared inbox, ticketing, live chat, help center and the Fin AI agent billed per outcome.
Use it to deflect support tickets, run a help desk, understand product usage
Chatbots & Assistants, Source-checked
Canadian AI agent platform (formerly Chatsimple) for sales and customer support across website chat, voice and phone, plus custom agents that act in your CRM and business tools.
Use it to book sales demos, capture and qualify leads, run outbound prospecting
Help Desk & Ticketing, Source-checked
Help desk and ticketing software with automation, SLAs, and asset management for support teams.
Use it to run a help desk, run an internal it helpdesk, deflect support tickets
Chatbots & Assistants, Source-checked
Open source multi-model AI chat with a free hourly token quota, no signup for guests, local chat history, cloud Projects and an OpenAI-compatible API.
Use it to write code with AI, write marketing copy
WhatsApp Business, Source-checked
WhatsApp commerce and team-inbox platform built for D2C/Shopify sellers, with catalogs, broadcasts, and conversation-based pricing.
Use it to run WhatsApp campaigns, recover abandoned carts, reduce RTO losses
Voice & Call Agents
AI phone receptionist for small service businesses that answers calls 24/7, books appointments, filters spam and sends you a call summary.
Use it to capture and qualify leads, run a calling operation, take online bookings
Customer Support AI
Enterprise AI agent platform for customer service across chat, voice, email, and contact center, with a decision engine and multi-LLM support.
Use it to deflect support tickets
No tools match these filters.
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