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Exotel · Support & Messaging / Voice & Call Agents
FindThatSoftwareIndia pricing
How much does Exotel cost in India?
Registered business, per month
₹9,999
sticker ₹9,999/mo · ₹1,19,988/yr
₹11,799/mo if you can't reclaim GST
Exotel is billed in rupees at ₹9,999/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹1,19,988/yr). If you cannot reclaim GST, add 18% for about ₹11,799 a month.
Plans
Exotel plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Dabbler
₹9,999 prepaid pack with 5 months validity = ₹4,999 rental + 5,000 credits (1 credit = ₹1; credits are spent on calls, SMS and WhatsApp). Includes 1 Exophone (virtual number) and 3 agents, multi-level IVR. THIS CORRECTS OUR STORED DATA, which came from a cloudtalk.io blog post and listed 106/212/530.
₹9,999 one-time
₹9,999 one-time₹11,799if you can't reclaim GST
Believer
₹19,999 prepaid pack with 11 months validity = ₹10,499 rental + 9,500 credits. Includes 2 Exophones and 6 agents, multi-level IVR. Marked Most Popular.
₹19,999 one-time
₹19,999 one-time₹23,599if you can't reclaim GST
Influencer
₹49,499 prepaid pack with 11 months validity = ₹10,499 rental + 39,000 credits. Includes 10 Exophones and unlimited agents, multi-level IVR.
₹49,499 one-time
₹49,499 one-time₹58,409if you can't reclaim GST
Free trial
7-day fully functional free trial with 500 free credits (₹500 worth of calls and SMS). No commitment.
Free
Free
SMS
'Pricing starts at INR 0.18 for 100,000 SMS'; volume-based discounts on request. *GST applicable.
₹0.18 per SMS
Usage
WhatsApp — Marketing conversation
₹0.86 per conversation. Exotel adds a per-message fee of ₹0.06 on top. *GST applicable.
₹0.86 per WhatsApp marketing conversation
Usage
WhatsApp — Utility conversation
₹0.115 per conversation, plus Exotel's ₹0.06 per-message fee.
₹0.115 per WhatsApp utility conversation
Usage
WhatsApp — Authentication conversation
₹0.115 per conversation domestic; International authentication is ₹2.30 per conversation. Plus ₹0.06 Exotel per-message fee.
₹0.115 per WhatsApp authentication conversation
Usage
WhatsApp — Service conversation
Free per conversation; Exotel's ₹0.06 per-message fee still applies.
Free
Free
Enterprise Contact Center — XPrime
Published as a bare '$70' on https://exotel.com/pricing/entreprise-contact-center/ with NO billing period and NO unit stated (RSC payload: price '70', currency '$$'). Amount left null because the period/unit is unverifiable and the figure is USD, not INR. The page says pricing is 'slab-based... as you add more licenses', implying per-licence. Voice channel, digital channels, dialers, call routing, voice blaster, standard CRM integration, quality management, universal agent desktop, self-serve report & flow designer, native chat & voice bot, number masking, mobile app. CTA is Talk to Sales.
Custom
Quote
Enterprise Contact Center — XPro
Published as a bare '$100', same caveats as XPrime. Marked Most Popular. Adds smart universal routing, in-house CRM integration, automated quality management, virtual agents, WFM integration, secure co-browsing, insights & analytics, agent assist.
Custom
Quote
Enterprise Contact Center — XTRM
Quote-only (price field empty in the payload). AI-first omnichannel: adds social media DM, email, video capability, agent copilot, customisable reports, granular control and security. Voice Streaming (Agent Stream) is excluded from all contact-center plans and is priced separately via hello@exotel.com.
Custom
Quote
Exotel for Startups
Programme for early-stage startups: ₹6,000 of free SMS/call credits over six months plus a virtual landline and two user licences.
Free
Free
Non-profit programme
Non-profits and social enterprises get 15% extra credits on any purchase through Exotel's social-impact initiative.
Custom
Quote
Entry plan from ₹9,999 one-time; cloud telephony billed as plan + per-usage (calls/numbers) in INR, GST extra. Free trial, no free plan.
Why this number
What global directories leave out
Priced in rupees
Exotel bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Exotel pricing, answered
- How much does Exotel cost in India?
- Exotel starts at ₹9,999/mo. For a GST-registered business that works out to about ₹9,999 a month (₹1,19,988 a year), with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹11,799 a month.
- Does Exotel bill in INR or USD?
- Exotel bills in Indian rupees, so there is no forex markup. 18% GST applies, reclaimable as input credit if you are registered. Some Indian vendors already include GST in the listed price.
- Does Exotel have a free plan?
- Exotel does not list a permanent free plan, but it offers a free trial before you commit budget.
- Are there cheaper alternatives to Exotel in India?
- Yes. Knowlarity works out cheaper at about ₹1,400 a month for a registered business. Compare the full Support & Messaging / Voice & Call Agents options before deciding.