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Exotel · Support & Messaging / Voice & Call Agents
FindThatSoftwareIndia pricing
How much does Exotel cost in India?
Registered business, per month
₹9,999
sticker ₹9,999/mo · ₹1,19,988/yr
₹11,799/mo if you can't reclaim GST
Exotel is billed in rupees at ₹9,999/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹1,19,988/yr). If you cannot reclaim GST, add 18% for about ₹11,799 a month.
Plans
Exotel plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Dabbler
₹9,999 prepaid pack valid for 5 months, made up of ₹4,999 rental plus 5,000 credits (1 credit = ₹1, spent on calls, SMS and WhatsApp). Includes 1 Exophone (virtual number), 3 agents, and multi-level IVR.
Sticker₹9,999 one-time
India₹9,999 one-time₹11,799 if you can't reclaim GST
Believer
₹19,999 prepaid pack valid for 11 months, made up of ₹10,499 rental plus 9,500 credits. Includes 2 Exophones, 6 agents, and multi-level IVR. Marked Most Popular.
Sticker₹19,999 one-time
India₹19,999 one-time₹23,599 if you can't reclaim GST
Influencer
₹49,499 prepaid pack valid for 11 months, made up of ₹10,499 rental plus 39,000 credits. Includes 10 Exophones, unlimited agents, and multi-level IVR.
Sticker₹49,499 one-time
India₹49,499 one-time₹58,409 if you can't reclaim GST
Free trial
7-day fully functional free trial with 500 free credits (₹500 worth of calls and SMS). No commitment.
StickerFree
IndiaFree
SMS
Pricing starts at ₹0.18 for 100,000 SMS, with volume discounts on request. GST applicable.
Sticker₹0.18 per SMS
IndiaUsage
WhatsApp — Marketing conversation
Meta's ₹0.86 per marketing message, plus Exotel's ₹0.06 per-message fee. GST applicable.
Sticker₹0.86 per WhatsApp marketing conversation
IndiaUsage
WhatsApp — Utility conversation
Meta's ₹0.115 per utility message, plus Exotel's ₹0.06 per-message fee.
Sticker₹0.115 per WhatsApp utility conversation
IndiaUsage
WhatsApp — Authentication conversation
₹0.115 per domestic conversation, ₹2.30 per international authentication conversation. Plus Exotel's ₹0.06 per-message fee.
Sticker₹0.115 per WhatsApp authentication conversation
IndiaUsage
WhatsApp — Service conversation
Meta charges service replies from 1 October 2026 at ₹0.115 after 1,000 free per number a month, and Exotel's ₹0.06 per-message fee applies.
StickerFree
IndiaFree
Enterprise Contact Center — XPrime
Listed as a bare $70 with no billing period and no unit stated. Pricing is described as slab-based as you add more licenses, so likely per-licence, but the period and unit are unverifiable and the figure is in USD not INR. Includes voice channel, digital channels, dialers, call routing, voice blaster, standard CRM integration, quality management, universal agent desktop, self-serve report and flow designer, native chat and voice bot, number masking, and mobile app. CTA is Talk to Sales.
StickerCustom
IndiaQuote
Enterprise Contact Center — XPro
Listed as a bare $100, same caveats as XPrime (no period or unit, USD). Marked Most Popular. Adds smart universal routing, in-house CRM integration, automated quality management, virtual agents, WFM integration, secure co-browsing, insights and analytics, agent assist.
StickerCustom
IndiaQuote
Enterprise Contact Center — XTRM
Quote-only. AI-first omnichannel: adds social media DM, email, video capability, agent copilot, customisable reports, and granular control and security. Voice Streaming (Agent Stream) is excluded from all contact-center plans and priced separately via hello@exotel.com.
StickerCustom
IndiaQuote
Exotel for Startups
Programme for early-stage startups: ₹6,000 of free SMS/call credits over six months plus a virtual landline and two user licences.
StickerFree
IndiaFree
Non-profit programme
Non-profits and social enterprises get 15% extra credits on any purchase through Exotel's social-impact initiative.
StickerCustom
IndiaQuote
Entry plan from ₹9,999 one-time; cloud telephony billed as plan + per-usage (calls/numbers) in INR, GST extra. Free trial, no free plan.
Why this number
What global directories leave out
Priced in rupees
Exotel bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Exotel pricing, answered
- Can a GST-registered business reclaim GST on Exotel?
- Yes. Exotel bills in rupees with 18% GST, and a GST-registered business claims that back as input tax credit against the vendor's GST invoice, so it nets to zero. Only an unregistered buyer bears the full 18%.
- Does Exotel charge a flat price in India?
- Exotel's starting price is a flat monthly fee, not per user, so on this plan the cost does not multiply as your team grows.
- Does Exotel give a GST invoice in India?
- Yes. Exotel issues a GST-compliant tax invoice for Indian buyers, so a GST-registered business can claim the 18% GST back as input tax credit directly.
- Does Exotel have a free plan?
- Exotel does not list a permanent free plan, but it offers a free trial before you commit budget.
- Are there cheaper alternatives to Exotel in India?
- Yes. Knowlarity works out cheaper at about ₹1,400 a month for a registered business, roughly ₹1,03,188 a year less than Exotel. Compare the full Support & Messaging / Voice & Call Agents options before deciding.
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