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Tawk.to · Support & Messaging / Chatbots & Assistants
FindThatSoftwareIndia pricing
Tawk.to · Support & Messaging / Chatbots & AssistantsHow much does Tawk.to cost in India?
Registered business, per month
₹99
sticker $1/mo · ₹1,191/yr
₹117/mo if you can't reclaim GST
Tawk.to advertises $1/mo. A GST-registered business in India pays about ₹99 a month (₹1,191/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹117 a month with 18% GST on top.
Plans
Tawk.to plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
tawk.to (full platform)
Live chat, ticketing, knowledge base, CRM contacts, unlimited agents and unlimited chat volume, free forever. Vendor states '99% of businesses use tawk.to entirely for free'. No seat charge. The whole platform is free and only the four add-ons below cost money.
StickerFree
IndiaFree
AI Assist add-onadd-on
AI agents trained on your knowledge base plus AI workflows with human hand-off. There is a forever-free tier for limited volume, with paid plans from $29/mo. So $29 is the entry paid tier and higher volume costs more (ladder not published).
Sticker$29/mo
India₹2,878/mo₹3,396if you can't reclaim GST
Whitelabel add-onadd-on
Per property. Removes the 'Powered by tawk.to' badge, adds custom domains for chat page, knowledge base, chat link and popout widget, and branded ticketing emails. Toggle on and off any time.
Sticker$29/mo
India₹2,878/mo₹3,396if you can't reclaim GST
Voice Agents add-onadd-on
From $49/mo plus usage, meaning a base fee plus unpublished per-minute usage. Inbound and outbound AI voice agent on your own number, warm transfer to a human. Currently waitlist-only, with a free tier to build and test.
Sticker$49/mo
India₹4,863/mo₹5,738if you can't reclaim GST
Data Enrichment add-onadd-on
From $59/mo, billed per property and scaling with volume (higher bands not published). Identifies the company behind anonymous visitors, verified business emails and direct dials, synced to Contacts.
Sticker$59/mo
India₹5,855/mo₹6,909if you can't reclaim GST
Hired Chat Agents (managed service)
$1 per hour for trained native-speaking human agents answering chats on your behalf 24x7. Priced per agent-hour, not a subscription. Tawk.to's own worked example is $8,736/year for round-the-clock cover. Dedicated virtual assistants also offered separately.
Sticker$1 per agent hour
IndiaUsage
100% free forever: unlimited agents, chats and history, no card. Optional paid add-ons: branding removal, AI Assist, and hired chat agents billed hourly.
Why this number
What global directories leave out
Card forex markup
Tawk.to bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Tawk.to pricing, answered
- Can a GST-registered business reclaim GST on Tawk.to?
- Yes. 18% GST applies, but a GST-registered business recovers it in full through the reverse-charge mechanism: you self-account for the tax on the import of service and claim it back as input tax credit. It nets to zero, so the real India premium is the forex markup, not the GST.
- Does Tawk.to charge a flat price in India?
- Tawk.to's starting price is a flat monthly fee, not per user, so on this plan the cost does not multiply as your team grows.
- Does Tawk.to give a GST invoice in India?
- No. Tawk.to does not issue an Indian GST invoice. A GST-registered business can still recover the 18% through the reverse-charge mechanism: raise a self-invoice for the import of service and claim it as input tax credit in your GSTR-3B. There is no vendor-issued GST invoice, so this self-invoice is the only route.
- Does Tawk.to have a free plan?
- Yes, Tawk.to lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
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