Zoho Desk vs Freshdesk: Help Desk for India (2026)

The case for

• Priced in rupees rather than converted dollars, with Standard at 800 rupees per agent per month on the annual term.
• Standard, Professional and Enterprise have no agent cap, so a two person team and a fifty person team use the same plan.
• Enterprise includes 50 free light agents, letting managers and engineers read and comment on tickets without buying full seats.

The catch

• Paying monthly costs 62 percent more than annual, at 1,300 rupees per agent against 800 rupees on the yearly term.
• GST is added on top of every rupee figure shown, which the plan comparison page confirms in a footnote under the price table.
• Extra departments are a separate add-on at 360 rupees per department per month annually, which multi-brand support teams pay on top of seats.
• The free plan stops at three agents and Express at five, so a six person support desk jumps straight to a paid Standard seat each.

The case for

• Freshworks bills Indian customers in rupees with GST added on the invoice, so there is no forex markup or reverse charge paperwork.
• Day passes cost 2 to 12 dollars per agent per day by tier, which covers festival season spikes without adding permanent seats.
• Every tier includes 500 Freddy AI agent sessions per account, so you test the deflection bot before committing to volume.

The catch

• Freddy AI Copilot is a 29 dollar per agent add-on on top of the plan, and it is only sold on Pro and Enterprise.
• Extra AI agent sessions cost 49 dollars per 100, so a busy bot adds a variable bill on top of the fixed seat cost.
• Skill-based routing, sandbox and audit logs are Enterprise only at 89 dollars per agent a month, nearly five times the Growth price.
• Cancelling refunds no unused time and removing agents only takes effect at the next billing cycle, so over-provisioning an annual plan is money gone.