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Help Desk & Ticketing
Freshdesk
Help desk and ticketing software from Freshworks for multichannel customer support.
✓ Source-checked profile2 sources cited
Spec sheet
All-in India price
₹1,499/user/mo
For a registered business, billed yearly
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
A strong default for Indian businesses that want a capable, well-supported help desk with local billing and a usable free tier. Advanced automation and omnichannel sit in higher plans, so map needs to a tier.
Read the full verdict
Verify current per-agent pricing on Freshworks' India site.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
In short
Freshdesk is listed under Help Desk & Ticketing, reviewed for Indian buyers. It costs about ₹1,499/user/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for Indian businesses needing a help desk; a poor fit for support teams needing separate SLA policies per customer tier, because multiple SLA policies start at Pro, nearly triple the Growth price.
What Freshdesk costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month, billed yearly
₹1,499
Freshdesk is billed in rupees at ₹1,499/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹17,988/yr). Without reclaim, add 18% for about ₹1,769 a month.
- Sticker price
- ₹1,499/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹1,499
- Registered per user per year
- ₹17,988
- If you can't reclaim GST
- ₹1,769
- Try first
- Free trial before you commit budget.
- Watch for
- The free plan for up to two agents has been withdrawn, so the entry tier is now Growth.
More
Paid tiers from ₹1,499/user/mo per agent, scaling to higher tiers with more features (billed annually). 14-day trial. USD. Confirm on vendor site.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Freshdesk? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Freshdesk fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Freshdesk?
Freshdesk, from the Chennai-based Freshworks, is a customer support help desk with ticketing across email, chat, phone, and social, plus automation, SLAs, a knowledge base, and reporting. It bills in INR and scales from small teams to enterprises.
What you gain, and what you give up.
The case for
- Freshworks bills Indian customers in rupees with GST added on the invoice, so there is no forex markup or reverse charge paperwork.
- Day passes cost 2 to 12 dollars per agent per day by tier, which covers festival season spikes without adding permanent seats.
- Every tier includes 500 Freddy AI agent sessions per account, so you test the deflection bot before committing to volume.
The catch
- Freddy AI Copilot is a 29 dollar per agent add-on on top of the plan, and it is only sold on Pro and Enterprise.
- Extra AI agent sessions cost 49 dollars per 100, so a busy bot adds a variable bill on top of the fixed seat cost.
- Skill-based routing, sandbox and audit logs are Enterprise only at 89 dollars per agent a month, nearly five times the Growth price.
- Cancelling refunds no unused time and removing agents only takes effect at the next billing cycle, so over-provisioning an annual plan is money gone.
Best for
- Indian businesses needing a help desk
- Teams wanting multichannel ticketing
- Support teams scaling from free upward
Who should avoid it
- Support teams needing separate SLA policies per customer tier, because multiple SLA policies start at Pro, nearly triple the Growth price.
- Seasonal ecommerce sellers on annual contracts, because seat reductions only apply from the next cycle and unused time is never refunded.
India readiness
How well Freshdesk fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Freshdesk
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Freshdesk compares
Against the 5 other help desk tools we list, from what we verified on each vendor’s own pages.
Less common among the other help desk tools
Recorded for Freshdesk and for at most a third of the 5 others we list.
- Agent availability dashboard
- AI reply drafting
- Audit log
- Business hours configuration
- External collaborators
- IP whitelisting
- Jwt authentication
- Multiple sla policies
Also in most alternatives
Recorded for at least half of the 5 others, and for Freshdesk.
- Knowledge base
- SSO SAML
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Freshdesk
Compare practical options in the same category by price, fit, and caveats.
Featured in our buying guides
See how Freshdesk stacks up against the best options for a specific kind of business.
Where Freshdesk fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to set up sales CRM and WhatsApp support for a 10-person D2C brand in India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
12 toolsIndia
Software stack to automate customer support for an online store in India
Stand up a help desk as the backbone, put an AI agent trained on your policies in front of it, automate WhatsApp because that is where Indian shoppers message, add voice only for COD and delivery issues, and measure CSAT.
18 toolsIndia
What we verified about Freshdesk
Read from Freshdesk’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Freshdesk does
Features we confirmed42
- Ticketing
- Core ticketing handles prioritisation, assignment and tracking of tickets
- SSO SAML
- SAML single sign-on is available on every paid tier
- Skill based routing
- Enterprise routes tickets to agents based on skills and experience
- Shared team inbox
- Shared inbox lets the support team collaborate on incoming emails
- Sentiment analysis
- Copilot prioritises conversations by customer sentiment
- Sandbox
- Enterprise sandbox tests configuration changes without impacting users
- Round robin assignment
- Round robin and load balanced assignment caps tickets per agent
- Root cause analysis
- Freddy AI Insights gives proactive alerts with root cause analysis
- Role based access control
- Role-based profiles specify what each agent can see and do
- Multiple sla policies
- Multiple SLA policies cover different customer and shift types
- Knowledge base
- Knowledge base articles let customers find answers independently
- Jwt authentication
- Enterprise verifies users through JWT authentication
- IP whitelisting
- Enterprise controls portal access by allowed domains and IPs
- External collaborators
- Pro and Enterprise include 5,000 external collaborators
- Custom fields
- Advanced custom fields collect business-specific customer information
- Customer self service portal
- Customer portal lets users submit tickets and self-serve answers
- Custom dashboards
- Custom real-time dashboards can be built per team, group or goal
- Business hours configuration
- Business hours can be set globally or per support group
- Audit log
- Audit log tracks admin changes to automations and agent profiles
- AI reply drafting
- Response assistant drafts on-brand replies with tone control
- Agent availability dashboard
- Centralised view of team availability across support channels
- Agent shift scheduling
- Enterprise tracks agent shifts and an out of office scheduler
- AI agent studio
- AI Agent Studio builds, tests, deploys and monitors AI agents
- Community forums
- Community forums let customers help each other from Pro
- Conversational analytics
- Conversational Insights answers questions with visual reports
- Conversation summarisation
- Summarization assistant condenses long conversations contextually
- Custom object analysis
- Enterprise gives insights into custom objects and native objects
- Email AI agent
- Email AI Agent handles back and forth replies and captures feedback
- Internal notes and threads
- Threads keep internal conversation out of the main ticket
- Knowledge base approval workflow
- Enterprise adds approval workflow before articles publish
- Knowledge base translation
- Multilingual translations cover knowledge base articles from Pro
- Knowledge base versioning
- Article versioning shows the full timeline of every change
- Linked tasks
- Tasks linked to a ticket clarify what needs to get done
- Live translation
- Copilot translates conversations in real time across 60+ languages
- Multilingual helpdesk
- Helpdesk can be configured to work in multiple languages
- Nested knowledge folders
- Enterprise allows up to five nested folders per category
- Portal branding
- Portal customisation adds your logo and brand colours
- Prebuilt connector apps
- Pre-built connectors sync data with external applications
- Similar ticket suggestions
- Resolution assistant suggests similar tickets and solution articles
- Ticket dispatch rules
- Business rules categorise, prioritise and route tickets
- Ticket templates
- Templates pre-fill subject, description and ticket properties
- Time and event automations
- Automations run follow-ups and escalations on time or event triggers
What people use it for2
- Run a help desk
- Multiple SLA policies exist to hold different response commitments
- Deflect support tickets
- Freddy AI Agent resolves customer requests before an agent sees them
Works with3
- Freshsales
- Freshsales offers two-way contact sync with Freshdesk
- Freshchat
- Freshchat sits in the same suite for messaging channels
- Freshcaller
- Freshworks contact centre unlocks voice on the same account
Terms, compliance and how you buy31
- Per agent pricing
- Every plan is priced per agent per month
- Part of freshworks suite
- Sits alongside Freshservice, Freshchat, Freshsales and Freshmarketer
- One time free AI sessions
- 500 free Freddy sessions are limited to once per account
- No cancellation fee
- FAQ states Freshdesk is pay-as-you-go with no cancellation fees
- Metered AI sessions
- Extra AI agent sessions bill at 49 dollars per 100
- Chennai headquarters
- Our catalog records Freshworks as Chennai-headquartered
- Annual discount
- Pricing toggle advertises save 20 percent on annual billing
- AI copilot is paid add on
- Freddy AI Copilot costs 29 dollars per agent on top of the plan
- AI copilot pro and enterprise only
- Copilot features are only ticked on Pro and Enterprise
- Card payments only
- Accepts Visa, Mastercard, Discover and American Express only
- Day pass flex seats
- Day passes cost 2 to 12 dollars per agent per day by tier
- Downgrade only at term end
- Downgrades and cancellations take effect at the end of the term
- Fourteen day trial
- Trial gives 14 days of Enterprise plan access
- GST invoiced in india
- Our catalog records Indian customers billed in rupees with GST added
- India built
- Freshworks is headquartered in Chennai with Indian engineering
- INR billing available
- Freshworks FAQ references INR currency card acceptance rules
- Large install base
- Pricing page claims 74,000+ businesses worldwide
- Metered connector tasks
- Connector app tasks bill at 80 dollars per 5,000 tasks
- No day passes for copilot
- FAQ confirms day passes are not available for Freddy Copilot
- No free plan published
- Current pricing page starts at Growth with no free tier listed
- No paypal
- FAQ explicitly states PayPal is not accepted
- No phone purchase orders
- FAQ says purchase orders cannot be accepted over the phone
- No refund for unused time
- Our catalog records cancelling refunds no unused time
- Offline payments usd only
- FAQ states all offline payments follow USD pricing
- Selective copilot assignment
- Copilot can be assigned to any number of chosen agents
- Session defined as 72 hour window
- An email AI agent session is a 72-hour window from first email
- Session packs expire with billing cycle
- Purchased session validity matches your payment cycle
- Sla policies gated to pro
- Multiple SLA policies start at Pro, nearly triple Growth
- Steep enterprise jump
- Enterprise at 89 dollars is nearly five times the Growth price
- Trial on top tier
- Signup instantly grants the Enterprise plan during the trial
- Usd list pricing
- Published pricing page quotes USD per agent per month
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Freshdesk pricinghttps://www.freshworks.com/freshdesk/pricing/
- Freshdeskhttps://www.freshworks.com/freshdesk/
Verified against the sources above. How we research & rate software →
Freshdesk questions
Does Freshdesk give a GST invoice in India?
- Freshdesk issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Freshdesk good for Indian small businesses?
- It suits Indian businesses needing a help desk. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for support teams needing separate SLA policies per customer tier, because multiple SLA policies start at Pro, nearly triple the Growth price.
Does Freshdesk have a free plan?
- Freshdesk does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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