Software stack to run a restaurant in India

Handle table and counter billing, print KOTs to the kitchen, and track recipe-level inventory in one system.

The POS is where every order, bill, and stock movement flows, and GST-compliant billing is legally required, so this is the one tool you cannot get wrong.

Petpooja is India-built, INR-billed, and covers billing, KOT, and inventory with GST out of the box, which fits single outlets, cafes, and cloud kitchens. Posist (Restroworks) suits mid-to-large chains and franchises that need central control across outlets. Rista is India-built and unifies billing, online orders, and inventory for restaurants that want those in one place. GoFrugal is the one that publishes a per-user rate rather than routing you to sales, and it covers billing, kitchen display and central-kitchen needs, so it is a useful benchmark before you take three demo calls. Pick Petpooja for a single outlet, Posist for a chain, Rista if online orders and inventory in one tool matters most, GoFrugal if you want a price you can see today.

Pull online aggregator orders into the POS and kitchen instead of juggling separate tablets.

For most Indian QSRs and cloud kitchens, aggregators are a big share of orders, and taking them on separate tablets means missed orders and manual re-entry, so unifying them cuts errors and saves the counter staff.

UrbanPiper is India-built and unifies Swiggy and Zomato orders with POS billing across outlets, which suits kitchens that depend heavily on aggregators. LimeTray is India-built and adds your own branded online ordering so you are less dependent on the aggregators' commission. Use UrbanPiper to consolidate aggregator orders, LimeTray if you also want a direct ordering channel.

Collect UPI, card, and QR payments for dine-in, takeaway, and direct online orders with a clean settlement trail.

Most Indian diners pay by UPI now, and a gateway that settles cleanly and reconciles against orders keeps cash accounting honest.

Razorpay is India-built, INR-billed, and all-round for UPI, cards, and payment links on your own ordering site. Paytm Payment Gateway gives the widest set of methods in one integration. PhonePe Payment Gateway fits when customers pay overwhelmingly by UPI. All are India-built and INR-billed, so there is no forex cost. Counter UPI QR at the table is often the simplest and cheapest, so use these mainly for your direct online orders.

Collect quick feedback after a meal to catch problems before they become bad reviews.

A guest who tells you privately gives you a chance to fix it, while the same guest posting a public one-star review does not, so a simple feedback form protects your rating.

Google Forms is free and fine for a quick QR-code feedback form. Zoho Forms is INR-billed and worth it if you already run other Zoho tools and want routing. Typeform asks one question at a time for higher completion, though it is USD-billed so add forex and GST. Start on Google Forms and upgrade only if completion or routing becomes a real need.

Send offers and updates to opted-in past customers over the official WhatsApp API.

Repeat customers are cheaper than new ones, and WhatsApp is where Indian diners actually read messages, so a light broadcast to regulars drives more return visits than any ad.

AiSensy is India-built, INR-billed, and has a free tier for straightforward broadcasts of offers and new menus. Gallabox is India-built and INR-billed with a shared inbox if you also want to answer reservation and enquiry chats. Use AiSensy for one-way offers, Gallabox when two-way conversations matter.

Record sales, purchases, and expenses and file GST without manual re-entry.

Restaurants file GST regularly and reconcile POS sales with the books, so accounting that speaks GST natively avoids month-end pain.

Vyapar is India-built and INR-billed with a free tier, and fits a single small outlet or owner doing their own billing and books. Zoho Books is India-built, INR-billed, cloud, and CA-friendly for a growing outlet. TallyPrime is the most widely used and the default if your CA already works on Tally. Pick by scale: Vyapar small, Zoho Books cloud-first, Tally if your accountant insists.