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Bugsnag
Error monitoring and application stability platform for mobile, web, and server apps, now part of SmartBear's Insight Hub.
✓ Curated profile3 sources cited
FindThatSoftware verdictEditorial ruling
A solid, mature choice for teams that care about mobile and application stability metrics, and a reasonable Sentry alternative with a genuine free tier (7.5K events/month, 1 user). The catch is opaque tiered pricing that scales by event and span volume and a confusing entry-price headline, so budget by your real error volume, not the headline. Verify current pricing directly with SmartBear, as plan structure and numbers have shifted since the rebrand.
FindThatSoftware has manually reviewed this listing against 3 public sources. Check source links before buying because pricing and availability can change.
Should you use Bugsnag?
Use it if mobile-first teams tracking app stability and release health. Avoid it if teams needing full logs and uptime monitoring in the same product.
Spec sheet
- Starting price
- ₹1,985/mo$20/mo sticker
- Free plan
- Available
- Free trial
- Available
- Status
- Curated 29 Jul 2026
- Source trail
- 3 public sources
Work at Bugsnag?
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Claim this listing →In short
Bugsnag is a developer & data / developer tools for Indian buyers. All-in it runs about ₹1,985/mo for a GST-registered business ($20/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for mobile-first teams tracking app stability and release health, and a poor fit if teams needing full logs and uptime monitoring in the same product.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Genuine free plan and free trial to evaluate before paying
- Strong mobile and release-stability focus with a defined stability score
- Unlimited users on paid plans (volume-based, not per-seat)
- Backed by SmartBear with performance monitoring and tracing added
The catch
- Pricing is tiered by event/span volume and can get opaque at scale
- Post-rebrand naming (Bugsnag vs Insight Hub) and plan details cause confusion
- Short 7-day data retention on the free plan
True India price
Registered business, per month
₹1,985
Bugsnag advertises $20/mo. A GST-registered business in India pays about ₹1,985 a month (₹23,817/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹2,342 a month.
- Sticker price
- $20/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹1,985
- Registered per year
- ₹23,817
- If you can't reclaim GST
- ₹2,342
- Try first
- Has a free plan, so you can start without a card.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Bugsnag fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Bugsnag compares
Against the 2 other app monitoring toolswe list, from what we verified on each vendor’s own pages.
Also in most alternatives
Recorded for at least half of the 2 others, and for Bugsnag.
- Distributed tracing
- Error monitoring
- Performance monitoring
- Scim provisioning
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Bugsnag? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Bugsnag?
Bugsnag (rebranded to Insight Hub under SmartBear) is an error monitoring and application stability tool that captures crashes and exceptions across mobile, web, desktop, and server applications. It groups errors, tracks a stability score against release health targets, and adds performance monitoring and distributed tracing. It is commonly evaluated as an alternative to Sentry, with strong depth on mobile and release-health workflows.
Best for
- Mobile-first teams tracking app stability and release health
- Engineering teams wanting error monitoring plus distributed tracing in one tool
- Teams looking for a mature Sentry alternative
Who should avoid it
- Teams needing full logs and uptime monitoring in the same product
- Buyers who want simple flat per-seat pricing with no volume math
What we verified about Bugsnag
Read from Bugsnag’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed41
- Two factor authentication
- 2FA is listed under security and compliance for all plans
- Sso saml
- SAML single sign-on via Okta and OneLogin starts on the Preferred plan
- Scim provisioning
- Automatic user provisioning via SSO is an Enterprise capability
- Role based permissions
- User roles run 2 on lower plans and 3 on Enterprise
- Performance monitoring
- Span packs capture App Start, Screen Loads and Web Vitals metrics
- Error monitoring
- Core product captures unhandled and handled exceptions across applications
- Distributed tracing
- End-to-end tracing pinpoints performance bottlenecks and errors
- Alert noise filtering
- Alert filtering is basic on Select and advanced on higher tiers
- At mention collaboration
- Team members can be @ mentioned on errors for collaboration
- Automatic error assignment
- Rules triage each error to the right team or individual automatically
- Bookmarked searches
- Bookmarks save and share searches to keep a team aligned
- Code ownership routing
- Errors in a team's codebase auto-link to that team's tracker project
- Crash reporting
- Unhandled exceptions and crashes are automatically captured
- Custom diagnostic data
- Runtime data like customer ID and subscription level attaches to errors
- Customer impact segmentation
- Revenue, SLA and subscription tier metadata segments errors by key customer
- Custom error filters
- Custom filters segment errors, 5 per project on Select and more above
- Data export API
- Data export API feeds errors and project data into BI systems
- Data forwarding integrations
- BI data forwarding to Splunk Cloud, on-prem and Amazon SQS
- Deployment stage tracking
- You can see whether an error was promoted from beta to production
- Email digest reports
- Daily and weekly email reports summarise project health
- Endpoint grouping
- Network configurations group requests to analyse endpoint performance
- Error grouping
- Error inbox groups errors by root cause and sorts by user impact
- Feature flag error tracking
- Features Dashboard monitors errors inside feature flags and A/B experiments
- Handled exception reporting
- You can choose to report handled exceptions alongside crashes
- Performance targets
- Custom performance benchmarks can be set and monitored
- Pii redaction
- Sensitive data management detects and redacts PII post-ingestion
- Regression alerts
- You are alerted when previously fixed errors resurface
- Release adoption tracking
- Adoption tracking shows how fast new app versions are taken up
- Release annotated timeline
- Interactive timeline analysis annotates error trends with releases
- Release stability scoring
- Stability Center gives a 30-day stability score with trend analysis
- Saved filtersets
- Go-to filters can be saved on the performance dashboard
- Self hosted deployment
- On-Premises hosting meets enterprise privacy and compliance needs
- Snooze and ignore errors
- Noise control snoozes errors until they recur more frequently
- Spike detection
- Automatic spike detection flags a significant jump in error rate
- Stability targets
- Set critical and target stability thresholds against real-time scores
- Stack trace symbolication
- Source maps, dSYMs and ProGuard mappings deobfuscate stack traces
- System metrics
- CPU, memory and rendering metrics identify demanding parts of the app
- Two way issue tracker sync
- Two-way sync with every major issue tracker including Jira
- Unlimited projects
- Every plan monitors unlimited apps and projects in one dashboard
- User audit logs
- Audit logs record key actions taken by collaborators
- User interaction breadcrumbs
- Breadcrumbs retrace all user interactions leading up to a crash
What people use it for2
- Replace sentry
- Commonly evaluated as a Sentry alternative in the error monitoring category
- Monitor mobile app health
- Depth on mobile release health is the product's distinguishing strength
Works with14
- Splunk
- Data forwarding integrates with Splunk Cloud and on-premises
- Slack
- Team chat alerts deliver errors into Slack
- Pagerduty
- On-call alerts route to PagerDuty for incident paging
- Onelogin
- OneLogin is named as a supported SSO provider
- Okta
- SAML single sign-on lists Okta as a supported identity provider
- Microsoft teams
- Microsoft Teams is a named chat alert destination
- Jira
- Two-way issue tracker sync explicitly names Jira
- Gitlab
- GitLab is named alongside GitHub for source control integration
- Github
- Source control integration with GitHub links code to versions
- Aws marketplace
- BugSnag is purchasable and billable through AWS Marketplace
- Amazon sqs
- Amazon SQS is a supported BI data-forwarding destination
- Gitter
- Gitter is listed among the supported team chat alert targets
- Opsgenie
- OpsGenie is a named on-call alerting integration
- Pivotal tracker
- Pivotal is named as a supported two-way issue tracker
Terms, compliance and how you buy25
- Self serve signup
- Try Free buys the two published tiers without a sales conversation
- Aws marketplace billing
- You can buy through AWS Marketplace and put charges on your AWS bill
- Enterprise support tiering
- Priority support, named CSM and guided onboarding are Enterprise-only
- Event tier ladder
- Select offers 50k to 3M monthly events across eight discrete steps
- Feature gated by span volume
- Advanced filtering and endpoint grouping need 7.5M spans or more
- Fifty plus platform sdks
- BugSnag supports 50-plus platforms across mobile, web, desktop and server
- Free tier
- Free plan gives 1 user, 7.5K events and 1M spans per month
- Free trial
- Try Free is offered on both Select and Preferred plans
- Mobile first strength
- Depth on mobile crash and release health is the standout capability
- Monthly or yearly billing
- Pricing page offers a billed monthly and billed yearly toggle
- No INR billing
- Only USD pricing exists, so Indian buyers absorb forex and GST
- No logs or uptime monitoring
- Our notBestFor flags teams needing logs and uptime in the same product
- Opaque headline pricing
- Both paid tiers display starting at 0 dollars until you pick volumes
- Pci and phi only via on prem
- PCI and PHI compliance is available only through the on-premises deployment
- Quote only enterprise
- Enterprise is a custom plan requiring Contact Us
- Rebranded under smartbear
- BugSnag now sits under SmartBear's observability line, causing naming confusion
- Short free retention
- Free plan retains data for only 7 days per our researched cons
- Single user free tier
- Free plan is explicitly limited to one user
- Sixty day retention on paid
- Paid plans retain event data 60 days, custom on Enterprise
- Span pack purchasing
- Performance monitoring is bought in span packs from 1M to 300M
- Thirty plus integrations
- Free plan already lists 30-plus third-party integrations
- Unlimited users on paid
- Paid tiers give unlimited users, pricing on volume rather than seats
- Usd billed
- Pricing is quoted in US dollars with no local currency option
- Vertical solution pages
- Solutions target media, retail ecommerce, and travel hospitality
- Volume based pricing
- Cost scales with monthly event count and span packs, not headcount
Compare Bugsnag
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Check the official pricing page before buying.
Bugsnag official pricing pagehttps://www.bugsnag.com/pricing/Bugsnag product homepagehttps://www.bugsnag.com/Third-party pricing summary (Select paid tier ~$20/mo)https://costbench.com/software/error-tracking/bugsnag/free-plan/
Editorially curated, with deeper source-checking in progress. How we research & rate software →
Does Bugsnag give a GST invoice in India?
Bugsnag does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Bugsnag good for Indian small businesses?
Bugsnag can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Bugsnag have a free plan?
Bugsnag lists a free plan, but check the official pricing page for current usage limits before choosing it.
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