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Forms & Lead Capture
SurveyMonkey
Established survey platform with templates, logic, and analysis for feedback and research.
✓ Source-checked profile8 sources cited
Spec sheet
All-in India price
₹899/user/mo
For a registered business
- Free plan
- Available
- Free trial
- Not listed
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist SurveyMonkey if you run customer, employee or market surveys regularly and need real analysis such as crosstabs, significance testing and AI theme tagging, not just a form that fills a sheet. Indian buyers see and pay rupee prices, but the contract is with an Irish entity, so ask your CA whether the tax line on its invoice gives you input credit before paying.
Read the full verdict
Estimate your yearly response count first, because every paid plan caps responses and charges for each one over the cap. Against Google Forms or a cheaper form builder, the trade-off is deeper logic and analysis for a much higher price; if you only need answers in a spreadsheet, the free tools do that. Two person teams pay for three seats on team plans, and the API and single sign-on need Enterprise.
FindThatSoftware has source-checked this listing and keeps 8 public sources visible for buyer verification.
In short
SurveyMonkey is listed under Forms & Lead Capture, reviewed for Indian buyers. It costs about ₹899/user/mo before GST. Prices show in rupees, but it bills from outside India, so your card may add a forex markup. It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for teams running customer/employee surveys; a poor fit for two person research teams that want shared survey ownership, because team plans start at a three user minimum.
What SurveyMonkey costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month
₹899
SurveyMonkey is billed in rupees at ₹899/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹10,788/yr). Without reclaim, add 18% for about ₹1,061 a month.
- Sticker price
- ₹899/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹899
- Registered per user per year
- ₹10,788
- If you can't reclaim GST
- ₹1,061
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- SurveyMonkey bills Indian buyers in rupees through SurveyMonkey Europe UC and adds India's OIDAR tax where it applies.
More
Standard is the only monthly plan; Advantage, Premier and all team plans are billed yearly, renew automatically, and the terms say payments are non-refundable. Each paid plan has a response allowance and every response beyond it is charged separately, so a survey that spreads widely can raise the bill.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than SurveyMonkey? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho SurveyMonkey fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is SurveyMonkey?
SurveyMonkey is a survey and form platform from SurveyMonkey Inc. in the US; buyers outside the US and Brazil, including India, contract with its Irish subsidiary SurveyMonkey Europe UC. You build surveys, forms and quizzes from templates or with AI, add skip logic, piping and randomisation, and send them by web link, email, website embed, QR code or kiosk. Results show in dashboards with filters, crosstabs, sentiment and AI thematic analysis, and export to CSV, Excel, PowerPoint, PDF or SPSS. It runs in the browser, with iOS and Android apps for viewing results, and is sold as one user plans, team plans from three users and an Enterprise tier through sales. Every paid plan has a response allowance with a charge per extra response, and the API, single sign-on and Salesforce, Marketo, Power BI and Tableau integrations are Enterprise add-ons.
What you gain, and what you give up.
The case for
- Indian buyers see rupee prices and pay in rupees, and the monthly Standard plan lets you run a short project and cancel without a yearly commitment.
- Analysis goes well past a basic form tool, with crosstabs, statistical significance, sentiment and AI thematic analysis, multi-survey analysis and SPSS export on the higher plans.
- Advantage includes 15,000 responses a year on one seat, which is cheap per response for steady survey volume.
The catch
- Advantage, Premier and all team plans are annual only and the terms call payments non-refundable, so the only monthly option is Standard with its 1,000 responses a month.
- Responses past the plan allowance are charged one by one and annual plans count them per year, so one survey that spreads further than expected becomes an unplanned bill.
- Team plans need at least three users, so a two person team pays for a seat it does not use.
- The API, single sign-on and Salesforce, Marketo, Power BI or Tableau integrations are Enterprise add-ons sold separately, and the Irish contracting entity means GST input credit needs checking with your CA.
Best for
- Teams running customer/employee surveys
- Businesses needing survey analysis
- Researchers wanting templates + logic
Who should avoid it
- Two person research teams that want shared survey ownership, because team plans start at a three user minimum.
- Buyers who only need answers collected into a spreadsheet, because the free plan limits questions and viewable responses and paid plans cost far more than basic form builders.
- Small teams that need API access or single sign-on, since both are Enterprise add-ons.
India readiness
How well SurveyMonkey fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Shows rupee prices, but bills from a company outside India, so your card may still add a forex markup.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare SurveyMonkey
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How SurveyMonkey compares
Against the 7 other form builder tools we list, from what we verified on each vendor’s own pages.
Less common among the other form builder tools
Recorded for SurveyMonkey and for at most a third of the 7 others we list.
- Data residency
- Ios and android apps
- Scim provisioning
- Sentiment analysis
- SSO SAML
- Statistical significance testing
- Custom subdomain
- Custom variables
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to SurveyMonkey
Compare practical options in the same category by price, fit, and caveats.
Where SurveyMonkey fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
What we verified about SurveyMonkey
Read from SurveyMonkey’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What SurveyMonkey does
Features we confirmed87
- Webhook triggers
- Webhooks POST callbacks on events such as response_completed and response_updated.
- Survey builder
- Core product builds unlimited surveys, with unlimited questions per survey on every paid plan.
- Statistical significance testing
- Statistical significance across respondent groups is an Advantage-tier feature.
- SSO SAML
- Single sign-on with corporate credentials is listed as an Enterprise add-on.
- Sentiment analysis
- Written responses are auto-categorised as positive, neutral or negative.
- Scim provisioning
- API docs expose SCIM 2.0 enterprise user schemas for provisioning accounts.
- REST API
- The v3 API is REST-based, uses OAuth 2.0 and returns JSON responses.
- Remove vendor branding
- Paid tiers can grey out or fully remove the SurveyMonkey footer from surveys.
- Quiz builder
- Feature list includes quiz scoring and a results page turning any survey into a quiz.
- Multilingual surveys
- Multiple languages can be added to one survey and analysed as a single dataset.
- Ios and android apps
- A free iOS and Android app creates surveys and checks results on the go.
- Data residency choice
- Enterprise picks a US, Canada or EU data centre for stored survey data.
- Custom variables
- Custom variables pass external respondent data such as customer ID into results.
- Custom subdomain
- Enterprise offers a fully custom subdomain such as customsubdomain.research.net.
- Ab testing in surveys
- A/B testing randomises which images or text respondents see to check answer bias.
- Accessible surveys wcag section 508
- Pre-made accessible themes and a checklist target Section 508 and WCAG2 compliance.
- Advanced branching
- Advanced branching shows or hides questions on conditions, gated to the Premier tier.
- Advanced piping from custom variables
- Advanced piping personalises questions using custom variables and contact data.
- AI chart and insight generation
- Analyze with AI answers a typed question by generating charts and insight summaries.
- AI survey generation
- Build with AI generates an editable survey from a typed prompt, available on Basic.
- AI thematic analysis
- Thematic Analysis uses AI to group open-ended responses into key themes.
- Answer validation rules
- Question settings make questions required and validate text formats like email addresses.
- Auto translated survey chrome
- Navigation buttons and end pages auto-translate across 57 supported languages.
- Best worst scale
- Best Worst Scale question type measures most and least liked items.
- Block randomization
- Block randomization groups related questions and is listed as a Premier feature.
- Carry forward responses
- Carry forward responses pipes earlier answers into later questions automatically.
- Chart customisation
- Chart colours can be edited by picker or hex code and reordered by drag and drop.
- Collect payments in survey
- Accept payments from respondents inside surveys, gated to Advantage and above.
- Crosstabs
- Crosstab reports compare answers across multiple questions, gated to Premier.
- Custom data columns
- Text columns can be added to recode data and attach annotations or metadata.
- Custom disqualification page
- Disqualified respondents can be shown a custom message or sent to another site.
- Custom html email invitations
- Header, logo, text and colours of email invitations are customisable without HTML.
- Custom question bank
- Custom question bank lets an organisation add its own questions to a brand library.
- Custom thank you page
- A custom thank-you page can be shown at the end of the survey.
- Custom themes and branding
- Custom themes, colours, fonts and logo upload are offered from Standard upwards.
- Custom url ending
- The survey link ending can be customised to match the topic or brand.
- Dashboard password protection
- Dashboards can require a password from anyone holding the share link.
- Email campaign analytics
- Email analytics tracks invitation open rates, click-throughs and response rates.
- Email invitation collector
- Email invitations with scheduled reminder and thank-you emails start on Standard.
- Expert template library
- Plan comparison lists 500-plus expert-built templates across CX, HR and market research.
- Export csv xls ppt pdf
- Results print or export to CSV, XLS, PPT and PDF from the Standard tier.
- Export to spss
- Results can be exported for statistical analysis in SPSS.
- File upload question
- Respondents can upload a file as part of their survey response.
- Filter and compare segments
- Results can be filtered and compared across groups to segment the data.
- HIPAA compliant collection
- Enterprise can collect Protected Health Information under HIPAA as a paid add-on.
- Industry benchmarks
- Global and industry benchmarks compare your results against other organisations.
- In survey comments and mentions
- Team members can comment on a survey design and @-mention each other.
- IP allow and block lists
- IP addresses can be recorded, allowed or blocked to control who takes a survey.
- Kiosk mode
- Kiosk mode turns a device into a survey station with inactivity timer and passcode lock.
- Longitudinal survey programs
- Programs connect surveys and run them over time to spot trends, from Advantage.
- Low quality response flagging
- Responses can be scanned for profanity, gibberish, speeding and straight-lining.
- Matrix questions
- Regular matrix and matrix-of-dropdown question types are listed in question types.
- MCP server for AI assistants
- The app directory features a SurveyMonkey MCP Server for building and analysing via AI assistants.
- Mobile sdk in app surveys
- A mobile SDK embeds surveys in iOS and Android apps and acts on the response.
- Multi survey analysis
- Advantage combines results from multiple surveys into one interactive dashboard.
- NPS question type
- Net Promoter Score question type calculates the NPS score automatically.
- Oauth2 app authorization
- Public and private apps authenticate through a three-step OAuth 2.0 flow with scopes.
- Offline response collection
- Offline mode in the SurveyMonkey Anywhere app collects responses without internet.
- Online form builder
- Product nav lists Online Forms alongside Surveys, and Basic is pitched for simple forms.
- Panel fraud and bot detection
- Audience uses AI bot and fraud detection plus double opt-in panel controls.
- Panel targeting and census balancing
- Audience offers 200+ targeting options, census balancing and custom screening questions.
- Password protected surveys
- Respondents can be required to enter a password to access a survey.
- Popup survey targeting
- Popup surveys can be triggered on actions such as scroll depth or exit intent.
- Pre written question bank
- Library of more than 1,800 pre-written questions is listed as a survey basic.
- Qr code collector
- Respondents can scan a QR code with a phone to open and take the survey.
- Question answer piping
- Question and answer piping personalises later questions from earlier answers.
- Quizzes pro custom feedback
- Quizzes Pro shows custom feedback per answer and emails or exports quiz statistics.
- Randomize questions and answer choices
- Order of pages, questions and answer choices can be randomised to reduce bias.
- Ranking rating slider questions
- Ranking, rating and numerical slider question types are supported.
- Real time results
- Responses and data can be monitored in real time as people respond.
- Recurring surveys
- Recurring surveys re-collect results weekly, monthly or quarterly to track trends.
- Respondent panel purchase
- SurveyMonkey Audience buys responses from 335M+ people in over 130 countries.
- Response quotas
- Response quotas cap total responses or per-criteria counts to balance the sample.
- Rule based tagging
- Enterprise auto-tags responses based on specific keywords or phrases.
- Shareable results dashboard
- Charts can be assembled into a dashboard and shared by link with anyone.
- Shared asset library
- Themes, templates and logos can be shared across the team for brand consistency.
- Skip logic
- Skip logic for questions and pages is listed as a Standard plan feature.
- Smart notifications
- Enterprise triages responses and alerts people on triggers such as a low NPS score.
- SMS survey distribution
- Surveys can be sent by text message, marked as an Enterprise add-on feature.
- Social media distribution
- Surveys can be posted to WhatsApp, Facebook and X directly from the collector.
- Survey completion redirect
- Premier lets you redirect respondents to a website or loop them back after finishing.
- User roles and permissions
- Team plans set survey and user permissions and default sharing access levels.
- Web link collector
- Surveys can be sent by shareable web link, available even on the free Basic plan.
- Website embedded surveys
- Surveys can be embedded inline or triggered as popups while people browse a site.
- White label surveys
- White label sends surveys from the research.net domain with no SurveyMonkey association.
- Word clouds and response tagging
- Word clouds and manual response tagging organise open-ended answers by topic.
- Workgroups
- Enterprise assigns roles through workgroups so each person gets the right access.
What people use it for4
- Build forms and surveys
- Market Research is a named use case backed by the Audience panel and MR solutions.
- Collect employee feedback
- Employee Feedback is a headline use case with employee engagement templates.
- Course evaluation surveys
- Course Evaluation is listed among the popular templates in the site footer.
- Run 360 degree reviews
- A 360-Degree Employee Evaluation Survey template is promoted in the site nav.
Works with13
- Zoom
- Zoom integration sends surveys inside meetings, listed under Enterprise.
- Zapier
- Zapier unlocks over 7,000 downstream automations and works on Basic.
- Tableau
- Tableau WDC 3.0 connector is a featured app in the directory.
- Stripe
- In-survey payments are collected through Stripe.
- Slack
- Slack is named as one of the 200-plus native integrations.
- Salesforce
- Salesforce is a featured app and an Enterprise-tier integration add-on.
- Paypal
- PayPal both collects in-survey payments and is an accepted billing method.
- Microsoft teams
- Microsoft Teams is listed among the native app integrations.
- Microsoft power BI
- Power BI app pushes SurveyMonkey response data in for reporting.
- Marketo
- Marketo is named among the Enterprise-only integrations in plan comparison.
- Mailchimp
- Mailchimp is named among the native integrations on paid plans.
- Hubspot
- HubSpot is named as a native integration in the plan comparison.
- Spss
- Results export directly to SPSS for statistical analysis.
Terms, compliance and how you buy77
- Self serve signup
- All individual and team tiers below Enterprise sign up and check out online.
- PCI DSS certified
- SurveyMonkey, Wufoo and Apply carry PCI DSS 4.0 certification per the security statement.
- Paypal accepted
- PayPal is offered for all plans in some countries, excluding the United States.
- No india entity
- The contracting entity list names only US, Brazil and Ireland entities.
- ISO 27001 certified
- Security statement says SurveyMonkey has achieved ISO 27001 certification.
- Encryption at REST and in transit
- Security statement cites AES 256 at rest and RSA 2048 certificates in motion.
- Cancel anytime
- Auto-renew can be cancelled at any time from the account management page.
- AI analysis prompt cap
- Analyze with AI is capped at 20 prompts per survey in the plan comparison.
- Analyst seats sold in pairs
- Comparison notes limited-access Analyst seats are optional and sold in pairs.
- Annual billing above entry tier
- Advantage, Premier and all Team plans are sold billed annually only.
- Annual response pool
- Annual tiers count responses per year, so a spike can burn the allowance early.
- API access is a paid addon
- Direct API access is an Enterprise add-on and private apps need a qualifying paid plan.
- API rate limited
- Private and draft apps start at 120 calls a minute and 500 calls a day.
- Apple managed billing on ios
- Subscriptions bought in the iOS app are billed by Apple, not by SurveyMonkey.
- Audience credits prepaid
- Audience can be prepaid by invoice as credits then spent per project.
- Audience panel priced in usd
- Audience page quotes responses starting at 1 USD each, not in rupees.
- Auto renewal on by default
- Paid plans auto-renew by default and must be turned off in account settings.
- Broad content licence to vendor
- You grant a worldwide royalty-free licence to use your content to improve services.
- Card payment
- Credit or debit card is the standard checkout method for any plan in most countries.
- Content deleted on account closure
- Closing the account deletes content per the data retention policy, no retention duty.
- Contracts with irish entity
- Buyers outside the USA and Brazil contract with SurveyMonkey Europe UC in Dublin.
- Deleted responses still count
- Help centre notes all responses, including deleted ones, count toward overage.
- Discounts at vendor discretion
- Discounts are granted for one-year periods at sole discretion and may not renew.
- Discounts not for existing paid accounts
- Help centre says discounts cannot be applied to accounts already paying.
- Downgrade can lose content
- Terms warn downgrading may cause loss of content, features or capacity.
- Downgrade drops to free plan
- Turning off auto-renew downgrades the account to Basic at cycle end.
- Email support on all plans
- Comparison lists 24/7 email support for all customers regardless of plan.
- Enterprise addons sold separately
- Footnote says add-on features on Enterprise must be purchased separately.
- Enterprise five seat minimum
- The Enterprise card states 5+ users as its entry seat count.
- Enterprise only integrations
- Salesforce, Marketo, Power BI and Tableau are marked Enterprise add-on integrations.
- Exclusive jurisdiction ireland
- Indian buyers submit to the exclusive jurisdiction of the courts of Ireland.
- Foreign card fees possible
- Billing help warns your bank may add conversion or foreign transaction fees.
- Free forever plan
- The Basic plan is free with one user and unlimited surveys, no expiry stated.
- Free plan deletes old responses
- Over-limit responses on Basic are automatically deleted one year after collection.
- Free plan hides over limit responses
- Basic collects responses but will not let you view those over the survey limit.
- Free plan ten question cap
- Basic allows only 10 questions per survey versus unlimited on paid plans.
- GDPR dpa published
- Legal centre publishes a Data Processing Agreement and GDPR compliance page.
- Higher API limits cost extra
- Docs say additional fees may apply for increased API rate limits.
- India specific price list
- Vendor says prices differ by country and are set per market, not converted from USD.
- India tax exemption supported
- The tax table marks exemption as available for India via a tax registration number.
- INR billed in india
- Billing currency help lists India INR supported since 2010 and pricing shows rupees.
- Invoice billing available
- Checkout offers an Invoice option payable later from Transaction History.
- Irish law governed
- Terms for the Europe UC entity are governed by the laws of Ireland.
- Monthly billing only on entry tier
- Help centre states there is no monthly option beyond the Standard Monthly plan.
- Multilingual product UI
- The site and product offer 17 interface languages in the language switcher.
- Multi product family
- Same vendor sells Wufoo, GetFeedback, Apply, LaunchPad, Audience and Contribute.
- No account sharing
- Terms of use state accounts are for individual use and may not be shared.
- No bank transfer in india
- Wire transfer and ACH are available in every country except Egypt and India.
- Nonprofit discount available
- Nonprofits and charities can apply for a discount when upgrading from free.
- No refund after collecting responses
- Terms deny refunds where you have used the service or collected responses.
- No refunds policy
- Terms say fees are non-refundable and refunds are given only in narrow cases.
- Oidar tax charged in india
- Tax help lists India OIDAR tax charged on purchases since February 2017.
- Operating since 1999
- Site footer carries a copyright range starting 1999, a long operating history.
- Overage billed in arrears
- Overage fees are billed at the start of the next cycle as a separate charge.
- Overage nonpayment suspends service
- Overage fees unpaid for 30 days may lead to limitation, suspension or termination.
- Panel responses sold separately
- Pricing footnote says Audience responses are sold outside the plan allowance.
- Per response overage fee
- India pricing charges Rs 5.00 for each response beyond the plan allowance.
- Per seat pricing
- Team Advantage and Premier are priced per user per month, seat by seat.
- Phone support on upper tiers
- Priority phone support first appears on the Premier tier, not on Standard.
- Price changes take effect at renewal
- Fee changes only apply at the end of the current billing cycle, with advance notice.
- Prices exclude taxes
- Terms state listed prices do not include VAT, GST or similar assessments.
- Purchase order number supported
- A PO number can be added to invoices, though a PO is not itself valid payment.
- Quote only enterprise tier
- The Enterprise plan shows Get a demo with no published price.
- Response metered pricing
- Every paid plan carries a fixed response allowance counted across all surveys.
- Seat overage charged prorated
- Inviting more people than you have seats triggers a prorated overage charge.
- Seats billed once per cycle
- FAQ states you are charged for seats once per billing cycle, reassignable later.
- SOC 2 accredited data centres
- Infrastructure is hosted in SOC 2 accredited data centres with 24x7 monitoring.
- Student educator discount us uk only
- Reduced student and educator pricing is documented for the US and UK only.
- Success manager on enterprise
- Premium onboarding and Customer Success access are Enterprise-only entitlements.
- Teams require annual plan
- Help centre says it is not possible to create a team on a monthly plan.
- Three seat minimum for teams
- Team plans require a minimum of three Full Access users at checkout.
- Two device registration limit
- FAQ says each user may register only two devices at a time for verification.
- Two hundred plus native integrations
- Standard and above advertise 200-plus native app integrations.
- Unused responses do not roll over
- Terms of use explicitly state unused responses do not roll over.
- Vendor can terminate with notice
- SurveyMonkey may cancel a subscription at cycle end on 30 days written notice.
- Vendor may assign contract
- Terms let SurveyMonkey assign the agreement at any time without notice to you.
- Zapier on free plan
- Zapier integration is listed among features included in the free Basic plan.
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- SurveyMonkey individual pricinghttps://www.surveymonkey.com/pricing/individual/
- SurveyMonkey pricinghttps://www.surveymonkey.com/pricing/
- SurveyMonkey team pricinghttps://www.surveymonkey.com/pricing/teams/
- SurveyMonkey Basic planhttps://www.surveymonkey.com/pricing/individual/
- SurveyMonkey plan feature comparisonhttps://www.surveymonkey.com/pricing/details/
- SurveyMonkeyhttps://www.surveymonkey.com/
- SurveyMonkey taxes on purchaseshttps://help.surveymonkey.com/en/surveymonkey/billing/taxes/
- SurveyMonkey terms of usehttps://www.surveymonkey.com/mp/legal/terms-of-use/
Verified against the sources above. How we research & rate software →
SurveyMonkey questions
Does SurveyMonkey give a GST invoice in India?
- SurveyMonkey does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is SurveyMonkey good for Indian small businesses?
- It suits teams running customer/employee surveys. It bills in rupees, so there is no card forex markup. It is not the right pick for two person research teams that want shared survey ownership, because team plans start at a three user minimum.
Does SurveyMonkey have a free plan?
- SurveyMonkey lists a free plan, but check the official pricing page for current usage limits before choosing it.
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