Zoho CRM
The pickA broad CRM suite with strong value for small and mid-sized teams.
The case for
- Zoho is an Indian company headquartered near Chennai, bills in rupees under India terms and invoices GST, so a registered business can claim input credit.
- The free edition covers three users permanently rather than as a trial, which is enough to run a small pipeline before paying.
- Paid editions are priced in rupees well below dollar priced CRMs at similar tiers, and deep features like Blueprint, CPQ and AI agents arrive by Professional.
The catch
- Mass email is capped per day per organisation by edition (250 on Standard up to 2,000 on Ultimate), and the vendor points bulk campaigns to Zoho Campaigns, a separate paid product.
- API usage is metered as daily credits per edition and per user; going past the limit means paying for extra credits month to month from the API dashboard.
- The page shows the annual-billing per-month price by default; month to month costs roughly half as much again, and GST is added on top of either.
- The jump from Professional to Enterprise is where territory management, customer portals and sandboxes appear, so mid-sized teams often end up on the pricier tier.
