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CRM
Pipedrive
A sales pipeline CRM built around deal tracking and sales activity management.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A great fit for sales teams that want a clean, pipeline-centric CRM that's quick to adopt and hard to over-complicate. It is deliberately sales-focused, so teams needing heavy marketing automation or support features will need add-ons or other tools. India-first buyers should confirm INR pricing and that the tier covers the automation and reporting they need.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Pipedrive?
Use it if SMB sales teams wanting visual pipelines. Avoid it if indian buyers who need a GST invoice from a local entity, because Pipedrive bills in dollars or euros with no rupee option.
Spec sheet
- Starting price
- ₹1,389/mo$14/user/mo sticker
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 19 Jul 2026
- Source trail
- 2 public sources
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Claim this listing →In short
Pipedrive is a sales & crm / crm for Indian buyers. All-in it runs about ₹1,389/mo for a GST-registered business ($14/user/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for SMB sales teams wanting visual pipelines, and a poor fit if indian buyers who need a GST invoice from a local entity, because Pipedrive bills in dollars or euros with no rupee option.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Lite starts at 14 euros per seat per month on annual billing, which buys a complete visual sales pipeline without a sales call.
- Every plan is self serve with a 14 day trial, so a five person team can evaluate and buy without talking to anyone.
- Annual billing drops the Lite seat price from 24 dollars to 14 dollars, so committing for a year removes a large part of the cost.
The catch
- Monthly billing on Lite costs 24 dollars per seat against 14 dollars annually, so paying month to month costs roughly 70 percent more.
- LeadBooster, Web Visitors, Campaigns, Projects and Smart Docs are separate paid add-ons, and LeadBooster alone adds 32.50 euros per month.
- Annual plans are not refunded pro rata on mid term cancellation, and downgrading mid term refunds none of the price difference either.
- Seats you remove keep billing until the renewal date, and buyers report being charged for seats they had already cancelled.
True India price
Registered business, per month
₹1,389
Pipedrive advertises $14/mo. A GST-registered business in India pays about ₹1,389 a month (₹16,672/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹1,639 a month.
- Sticker price
- $14/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹1,389
- Registered per year
- ₹16,672
- If you can't reclaim GST
- ₹1,639
- Try first
- Free trial before you commit budget.
- Watch for
- There is no permanent free plan; paid seats are required after trial.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Pipedrive fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Pipedrive compares
Against the 10 other crm toolswe list, from what we verified on each vendor’s own pages.
Less common among the other crm tools
Recorded for Pipedrive and for at most a third of the 10 others we list.
- AI email writer
- Drag and drop email builder
- E signature
- Formula fields
- Open API
- Revenue forecasting
- Role based access control
- Sandbox environment
Also in most alternatives
Recorded for at least half of the 10 others, and for Pipedrive.
- Mobile app
- Contact management
- Data enrichment
- Lead management
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Pipedrive? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Pipedrive?
Pipedrive is a sales-first CRM built around a visual deal pipeline, with activity reminders, email integration, and automation aimed at keeping reps focused on the next action. It targets small and mid-sized sales teams that want straightforward pipeline management rather than a broad business platform.
Best for
- SMB sales teams wanting visual pipelines
- Teams that value fast adoption
- Sales-led orgs that don't need a full suite
Who should avoid it
- Indian buyers who need a GST invoice from a local entity, because Pipedrive bills in dollars or euros with no rupee option.
- Teams whose headcount moves every quarter, because mid term downgrades carry no refund and removed seats bill until the renewal date.
What we verified about Pipedrive
Read from Pipedrive’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed55
- Webhooks
- Automation page names webhooks alongside an open API
- Web forms
- LeadBooster's four tools include web forms for inbound capture
- Two factor authentication
- 2FA can be enforced from the security centre
- Suspicious activity alerts
- Ultimate alerts on suspicious account activity
- Sso saml
- Security centre supports SSO setup for accounts
- Shared team inbox
- Premium adds shared team inboxes and multiple email accounts
- Sandbox environment
- Ultimate includes a sandbox account for safe workflow testing
- Role based access control
- Admins get role-based access control over other users
- Revenue forecasting
- Built-in forecast reports anticipate revenue from the pipeline
- Open API
- Pipedrive publishes a developer API for custom integrations
- Mobile app
- A dedicated mobile CRM app is listed among features
- Meeting scheduler
- Growth includes a scheduler letting customers pick meeting times
- Lead routing
- Premium routes captured leads automatically to the right reps
- Lead management
- Lite plan includes lead, calendar and pipeline management
- Formula fields
- Premium adds formula fields to automate deal calculations
- E signature
- Premium sends quotes and contracts with built-in e-signatures
- Drag and drop email builder
- Campaigns includes a drag-and-drop email builder with templates
- Custom dashboards
- Insights and reports are customisable for forecasting and patterns
- Contact management
- Contacts sit alongside deals and calendar events in one place
- Contact data enrichment
- Ultimate adds phone and email enrichment for outreach
- Bulk email send
- Growth allows sending bulk emails from inside the CRM
- Audit log
- Security centre provides monitoring and audit logs
- App marketplace
- Marketplace offers over 500 integrations across categories
- AI email writer
- AI writes, summarises and replies to emails inside the CRM
- Activity and task tracking
- Activity-based selling with overdue task identification is core
- AI report generation
- Reports can be generated from text prompts on every plan
- AI sales assistant
- AI sales assistant gives personalised deal recommendations
- Chatbot and live chat
- LeadBooster bundles chatbot and live chat lead capture tools
- Company data enrichment
- Premium enriches company data with industry, size and revenue
- Contacts timeline
- Full interaction history is shown in the contacts timeline
- Custom lead scoring
- Premium adds custom scoring models for the sales process
- Custom pipelines and fields
- Customization tailors pipelines and business processes
- Document engagement tracking
- Smart Docs tracks engagement inside sent documents
- Duplicate merge and export
- Resource management merges duplicates and exports data
- Email marketing campaigns
- Campaigns add-on sends customisable marketing emails
- Email open and click tracking
- Email sync tracks opens and link clicks in real time
- Email segmentation
- Campaigns segments the audience for targeted messaging
- Email sync gmail outlook
- Growth fully syncs Gmail, Outlook or company email
- Goal setting
- Pipeline features include goal setting and activity tracking
- IP and time access restrictions
- Ultimate adds IP and time based access restrictions
- Leads inbox
- Sales inbox holds unqualified leads separately from deals
- Nurturing sequences
- Growth includes sequences of personalised follow-up emails
- Per company encrypted database
- Each company's data sits in a separate encrypted database
- Permissions and visibility controls
- Premium adds flexible group and individual level permissions
- Project automation
- Project management automation streamlines repetitive project processes
- Project management
- Projects add-on manages delivery work after the deal closes
- Prospecting database
- Prospecting software identifies and researches best-fit leads
- Quotes and proposals
- Smart Docs creates shareable trackable proposals and contracts
- Real time sales feed
- Lite includes a focused real-time feed of follow-ups and opportunities
- Required field enforcement
- Premium adds required and pipeline-specific fields for data quality
- Sales automation
- Growth plan automates repetitive tasks and complex workflows
- Spreadsheet and CRM import
- Data imports easily from a spreadsheet or another CRM
- Subscription revenue tracking
- Growth tracks products billed as subscriptions or installments
- Visual deal pipeline
- Whole product is built around a visual pipeline of deals
- Web visitor tracking
- Web Visitors add-on reveals which companies visit your site
What people use it for8
- Send quotes and get signatures
- Contracts and e-signatures close paperwork inside the CRM
- Book sales demos
- Meeting scheduler removes back-and-forth on booking calls
- Send newsletters
- Campaigns add-on lets marketing run email programmes
- Real estate sales
- Real estate is a named industry page for the CRM
- Manage projects and tasks
- Projects add-on covers delivery after the deal is won
- Enrich CRM records
- Web Visitors surfaces anonymous company traffic as leads
- Forecast revenue
- Forecast reports anticipate revenue from open deals
- Manage sales pipeline
- Activity reminders exist to stop follow-ups being missed
Works with12
- Zoom
- Zoom is named for video calls with leads and customers
- Zapier
- Pricing page names Zapier among the 500-plus integrations
- Slack
- Slack appears among marketplace integrations
- Quickbooks
- QuickBooks appears among accounting and invoicing integrations
- Pandadoc
- Ultimate gives a partnership discount on PandaDoc subscriptions
- Outlook
- Outlook email can be fully synced with the CRM
- Microsoft teams
- Remote work integrations name Microsoft Teams for meetings
- Lemlist
- Lemlist is named on the pricing page as an integration
- Gmail
- Full Gmail sync is a Growth plan feature
- Asana
- Asana appears among marketplace task management integrations
- Cloudtalk
- Ultimate gives a partnership discount on CloudTalk
- Surfe
- Ultimate gives a 15 percent partnership discount on Surfe
Terms, compliance and how you buy19
- Steep monthly premium
- Monthly Lite costs far more per seat than the annual rate
- Annual discount
- Pricing page advertises saving up to 42 percent on annual billing
- Extended phone support on top tier
- Ultimate adds longer phone support hours in CET
- Fast to adopt
- Positioning is a simple intuitive workspace that is hard to over-complicate
- Fourteen day trial no card
- Each plan offers a 14 day trial with no credit card required
- Large customer base
- Claims over 100,000 sales teams and companies worldwide
- Multi language UI
- Site and product ship in more than twenty languages
- No free plan
- Every tier is paid, only a 14-day trial is free
- No INR billing
- Indian buyers cannot pay or be invoiced in rupees
- No mid term downgrade refund
- Downgrading mid term refunds none of the price difference
- No pro rata refund on annual cancel
- Annual plans are not refunded pro rata on mid-term cancellation
- Paid add ons on top of seat
- LeadBooster, Web Visitors, Campaigns, Projects and Smart Docs bill separately
- Partner discount perks
- Ultimate gives 20 percent off PandaDoc and CloudTalk, 15 percent off Surfe
- Per seat pricing
- All plans are priced per seat per month
- Removed seats bill until renewal
- Seats you remove keep billing until the renewal date
- Sales first not full suite
- Deliberately sales-focused, with marketing and support as add-ons
- Self serve purchase
- Every plan can be trialled and bought without talking to sales
- Usd and eur billed
- Prices are quoted in dollars and euros with no rupee option
- Vat exclusive pricing
- Pricing note states prices are VAT exclusive for EU customers
Compare Pipedrive
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
Similar tools to Pipedrive
Compare practical options in the same category by price, fit, and caveats.
Comparison pages
HubSpot CRM vs Pipedrive for small sales teamsHubSpot CRM is the stronger free sales-and-marketing foundation. Pipedrive wins when the main job is disciplined deal tracking for a paid sales team.Bigin by Zoho vs Pipedrive: Simple CRM Comparison (2026)Two lightweight pipeline CRMs for small sales teams.Zoho CRM vs Pipedrive: Which CRM for India? (2026)Feature-rich India-value CRM versus a clean sales-focused pipeline.
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
There is no permanent free plan; paid seats are required after trial.
Verified against the sources above. How we research & rate software →
In practice
Where Pipedrive fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Does Pipedrive give a GST invoice in India?
Pipedrive does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Pipedrive good for Indian small businesses?
Pipedrive is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Does Pipedrive have a free plan?
Pipedrive does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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