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CRM
Pipedrive
A sales pipeline CRM built around deal tracking and sales activity management.
✓ Source-checked profile10 sources cited
Spec sheet
All-in India price
₹1,360/user/mo
For a registered business, billed yearly, $14/user/mo sticker
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Pipedrive if your team sells through a clear deal pipeline and wants something reps will actually use within a week, without a long setup project. Indian buyers should know it bills in US dollars on a foreign card or PayPal, with no rupee pricing, no UPI and no vendor statement on GST invoices, so check with your accountant whether reverse charge and input credit work for you.
Read the full verdict
Before paying, confirm which plan carries the features you need: email sequences and automations start at Growth, while lead routing, e-signatures and permissions start at Premium. Against Zoho CRM, Pipedrive is simpler and more focused on the pipeline, but Zoho bills in rupees with GST invoices and bundles more of a business suite. Trial it with your real deals for the full fourteen days before committing to an annual plan, because annual fees are not refundable.
FindThatSoftware has source-checked this listing and keeps 10 public sources visible for buyer verification.
In short
Pipedrive is listed under CRM, reviewed for Indian buyers. All-in it runs about ₹1,360/user/mo for a GST-registered business ($14/user/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for small and mid sized sales teams that run a visual deal pipeline; a poor fit for Indian buyers who need rupee billing or a confirmed GST invoice, because Pipedrive charges Indian addresses in US dollars and says nothing about GST.
What Pipedrive costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month, billed yearly
₹1,360
Pipedrive advertises $14/user/mo. A GST-registered business in India pays about ₹1,360 a month (₹16,320/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹1,605 a month.
- Sticker price
- $14/user/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹1,360
- Registered per user per year
- ₹16,320
- If you can't reclaim GST
- ₹1,605
- Try first
- Free trial before you commit budget.
- Watch for
- Pipedrive charges Indian billing addresses in US dollars, per seat, either monthly or once a year upfront, and prices exclude tax.
More
All fees are non refundable under the terms, an annual plan cannot be refunded if you cancel early, and a mid term downgrade refunds nothing, so seat counts are effectively locked until renewal. Indian bank cards on larger renewals need the billing details re-entered each time under the RBI e-mandate rule, so a renewal can fail silently if nobody logs in.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Pipedrive? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Pipedrive fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Pipedrive?
Pipedrive is a sales CRM run by the Pipedrive group, which contracts through entities including Pipedrive OÜ in Estonia and Pipedrive Inc. in New York. It organises leads, deals, contacts and activities around a visual pipeline, and the Growth plan and above add full email sync with tracking, email sequences and a workflow builder with branching conditions. It is a cloud app with web and mobile access, sold per seat on four plans (Lite, Growth, Premium, Ultimate) with monthly or annual billing. Higher plans add lead capture and routing, contracts with e-signatures, permissions, a sandbox and account security rules, while email campaigns, projects, web visitor tracking and document tools are paid add-ons. It is a sales tool first, so marketing automation, support desks and accounting sit outside it.
What you gain, and what you give up.
The case for
- Every plan starts with a fourteen day trial that needs no card, and a team can sign up and buy without talking to sales.
- The cheapest paid plan already covers leads, deals, contacts, calendar and the meeting assistant, so a small team gets a working pipeline at entry price.
- Workflow automations support conditions, if and else branches and webhook actions from the Growth plan up, which covers most sales follow up without a separate tool.
The catch
- Billed in US dollars only for Indian addresses, with card or PayPal and no UPI, and no vendor page says whether a GST invoice or GSTIN entry is available for India.
- Paying monthly costs roughly a third more per seat than the annual rate, but annual fees are prepaid and not refunded if you cancel early.
- Seat reductions and downgrades only take effect at renewal and refund nothing in between, so a shrinking team keeps paying for unused seats.
- Email marketing campaigns, projects, web visitor tracking and document tools are separate paid add-ons on top of the seat price.
Best for
- Small and mid sized sales teams that run a visual deal pipeline
- Teams that want quick adoption and self serve buying
- Sales led businesses that do not need a full business suite
Who should avoid it
- Indian buyers who need rupee billing or a confirmed GST invoice, because Pipedrive charges Indian addresses in US dollars and says nothing about GST.
- Teams whose headcount moves every quarter, because mid term downgrades carry no refund and removed seats bill until the renewal date.
- Businesses wanting marketing, support and sales in one tool, since Pipedrive covers sales and sells the rest as add-ons or leaves it to integrations.
India readiness
How well Pipedrive fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Pipedrive
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Pipedrive compares
Against the 11 other CRM tools we list, from what we verified on each vendor’s own pages.
Less common among the other CRM tools
Recorded for Pipedrive and for at most a third of the 11 others we list.
- AI email writer
- Drag and drop email builder
- E signature
- Formula fields
- Open API
- Revenue forecasting
- Role based access control
- Sandbox environment
Also in most alternatives
Recorded for at least half of the 11 others, and for Pipedrive.
- Mobile app
- Contact management
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Pipedrive
Compare practical options in the same category by price, fit, and caveats.
Featured in our buying guides
See how Pipedrive stacks up against the best options for a specific kind of business.
Comparison pages
- HubSpot CRM vs Pipedrive for small sales teamsHubSpot CRM is the stronger free sales-and-marketing foundation. Pipedrive wins when the main job is disciplined deal tracking for a paid sales team.
- Bigin by Zoho vs Pipedrive: Simple CRM ComparisonTwo lightweight pipeline CRMs for small sales teams.
- Zoho CRM vs Pipedrive: Which CRM for India?Feature-rich India-value CRM versus a clean sales-focused pipeline.
Where Pipedrive fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
What we verified about Pipedrive
Read from Pipedrive’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Pipedrive does
Features we confirmed55
- Webhooks
- Automation page names webhooks alongside an open API
- Web forms
- LeadBooster's four tools include web forms for inbound capture
- Two factor authentication
- 2FA can be enforced from the security centre
- Suspicious activity alerts
- Ultimate alerts on suspicious account activity
- SSO SAML
- Security centre supports SSO setup for accounts
- Shared team inbox
- Premium adds shared team inboxes and multiple email accounts
- Sandbox environment
- Ultimate includes a sandbox account for safe workflow testing
- Role based access control
- Admins get role-based access control over other users
- Revenue forecasting
- Built-in forecast reports anticipate revenue from the pipeline
- Open API
- Pipedrive publishes a developer API for custom integrations
- Mobile app
- A dedicated mobile CRM app is listed among features
- Meeting scheduler
- Growth includes a scheduler letting customers pick meeting times
- Lead routing
- Premium routes captured leads automatically to the right reps
- Lead management
- Lite plan includes lead, calendar and pipeline management
- Formula fields
- Premium adds formula fields to automate deal calculations
- E signature
- Premium sends quotes and contracts with built-in e-signatures
- Drag and drop email builder
- Campaigns includes a drag-and-drop email builder with templates
- Custom dashboards
- Insights and reports are customisable for forecasting and patterns
- Contact management
- Contacts sit alongside deals and calendar events in one place
- Data enrichment
- Ultimate adds phone and email enrichment for outreach
- Bulk email send
- Growth allows sending bulk emails from inside the CRM
- Audit log
- Security centre provides monitoring and audit logs
- App marketplace
- Marketplace offers over 500 integrations across categories
- AI email writer
- AI writes, summarises and replies to emails inside the CRM
- Activity and task tracking
- Activity-based selling with overdue task identification is core
- AI report generation
- Reports can be generated from text prompts on every plan
- AI sales assistant
- AI sales assistant gives personalised deal recommendations
- Chatbot and live chat
- LeadBooster bundles chatbot and live chat lead capture tools
- Company data enrichment
- Premium enriches company data with industry, size and revenue
- Contacts timeline
- Full interaction history is shown in the contacts timeline
- Custom lead scoring
- Premium adds custom scoring models for the sales process
- Custom pipelines and fields
- Customization tailors pipelines and business processes
- Document engagement tracking
- Smart Docs tracks engagement inside sent documents
- Duplicate merge and export
- Resource management merges duplicates and exports data
- Email marketing campaigns
- Campaigns add-on sends customisable marketing emails
- Email open and click tracking
- Email sync tracks opens and link clicks in real time
- Email segmentation
- Campaigns segments the audience for targeted messaging
- Email sync gmail outlook
- Growth fully syncs Gmail, Outlook or company email
- Goal setting
- Pipeline features include goal setting and activity tracking
- IP and time access restrictions
- Ultimate adds IP and time based access restrictions
- Leads inbox
- Sales inbox holds unqualified leads separately from deals
- Nurturing sequences
- Growth includes sequences of personalised follow-up emails
- Per company encrypted database
- Each company's data sits in a separate encrypted database
- Permissions and visibility controls
- Premium adds flexible group and individual level permissions
- Project automation
- Project management automation streamlines repetitive project processes
- Project management
- Projects add-on manages delivery work after the deal closes
- Prospecting database
- Prospecting software identifies and researches best-fit leads
- Quotes and proposals
- Smart Docs creates shareable trackable proposals and contracts
- Real time sales feed
- Lite includes a focused real-time feed of follow-ups and opportunities
- Required field enforcement
- Premium adds required and pipeline-specific fields for data quality
- Sales automation
- Growth plan automates repetitive tasks and complex workflows
- Spreadsheet and CRM import
- Data imports easily from a spreadsheet or another CRM
- Subscription revenue tracking
- Growth tracks products billed as subscriptions or installments
- Visual deal pipeline
- Whole product is built around a visual pipeline of deals
- Web visitor tracking
- Web Visitors add-on reveals which companies visit your site
What people use it for8
- Send quotes and proposals
- Contracts and e-signatures close paperwork inside the CRM
- Schedule meetings with prospects
- Meeting scheduler removes back-and-forth on booking calls
- Real estate sales
- Real estate is a named industry page for the CRM
- Manage projects and tasks
- Projects add-on covers delivery after the deal is won
- Enrich CRM records
- Web Visitors surfaces anonymous company traffic as leads
- Forecast revenue
- Forecast reports anticipate revenue from open deals
- Manage sales pipeline
- Activity reminders exist to stop follow-ups being missed
- Run email campaigns
- Campaigns add-on lets marketing run email programmes
Works with12
- Zoom
- Zoom is named for video calls with leads and customers
- Zapier
- Pricing page names Zapier among the 500-plus integrations
- Slack
- Slack appears among marketplace integrations
- Quickbooks
- QuickBooks appears among accounting and invoicing integrations
- Pandadoc
- Ultimate gives a partnership discount on PandaDoc subscriptions
- Outlook
- Outlook email can be fully synced with the CRM
- Microsoft teams
- Remote work integrations name Microsoft Teams for meetings
- Lemlist
- Lemlist is named on the pricing page as an integration
- Gmail
- Full Gmail sync is a Growth plan feature
- Asana
- Asana appears among marketplace task management integrations
- Cloudtalk
- Ultimate gives a partnership discount on CloudTalk
- Surfe
- Ultimate gives a 15 percent partnership discount on Surfe
Terms, compliance and how you buy19
- Steep monthly premium
- Monthly Lite costs far more per seat than the annual rate
- Annual discount
- Pricing page advertises saving up to 42 percent on annual billing
- Extended phone support on top tier
- Ultimate adds longer phone support hours in CET
- Fast to adopt
- Positioning is a simple intuitive workspace that is hard to over-complicate
- Fourteen day trial no card
- Each plan offers a 14 day trial with no credit card required
- Large customer base
- Claims over 100,000 sales teams and companies worldwide
- Multi language UI
- Site and product ship in more than twenty languages
- No free plan
- Every tier is paid, only a 14-day trial is free
- No INR billing
- Indian buyers cannot pay or be invoiced in rupees
- No mid term downgrade refund
- Downgrading mid term refunds none of the price difference
- No pro rata refund on annual cancel
- Annual plans are not refunded pro rata on mid-term cancellation
- Paid add ons on top of seat
- LeadBooster, Web Visitors, Campaigns, Projects and Smart Docs bill separately
- Partner discount perks
- Ultimate gives 20 percent off PandaDoc and CloudTalk, 15 percent off Surfe
- Per seat pricing
- All plans are priced per seat per month
- Removed seats bill until renewal
- Seats you remove keep billing until the renewal date
- Sales first not full suite
- Deliberately sales-focused, with marketing and support as add-ons
- Self serve purchase
- Every plan can be trialled and bought without talking to sales
- Usd and eur billed
- Prices are quoted in dollars and euros with no rupee option
- Vat exclusive pricing
- Pricing note states prices are VAT exclusive for EU customers
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Annual vs monthly billing and refundshttps://support.pipedrive.com/en/article/what-is-the-difference-between-annual-and-monthly-billing-in-pipedrive
- Payment methods and billing currencieshttps://support.pipedrive.com/en/article/what-are-the-accepted-payment-methods-for-pipedrive
- Pricing pagehttps://www.pipedrive.com/en/pricing
- Security dashboardhttps://support.pipedrive.com/en/article/security-dashboard
- Single sign-onhttps://support.pipedrive.com/en/article/single-sign-on
- Workflow automationhttps://support.pipedrive.com/en/article/workflow-automation
- Product pagehttps://www.pipedrive.com/
- India card e-mandate renewalshttps://support.pipedrive.com/en/article/why-do-i-need-to-re-submit-my-payment-details-for-subscription-renewals-india
- Tax ID on invoiceshttps://support.pipedrive.com/en/article/adding-my-vat-abn-or-gst-number-to-pipedrive
- Terms of Service (fees, refunds, contracting entity)https://www.pipedrive.com/en/terms-of-service
Verified against the sources above. How we research & rate software →
Pipedrive questions
Does Pipedrive give a GST invoice in India?
- Pipedrive does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Pipedrive good for Indian small businesses?
- It suits small and mid sized sales teams that run a visual deal pipeline. It bills in a foreign currency with no India GST invoice, so expect the card forex markup and reverse-charge GST paperwork. It is not the right pick for Indian buyers who need rupee billing or a confirmed GST invoice, because Pipedrive charges Indian addresses in US dollars and says nothing about GST.
Does Pipedrive have a free plan?
- Pipedrive does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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