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Shipping & Logistics
iThink Logistics
Indian shipping aggregator offering multi-courier shipping, tracking and NDR tools for online sellers.
FindThatSoftware verdictEditorial ruling
A solid option for Indian online sellers that want multi-courier shipping with NDR reduction and courier recommendations from one dashboard. Like all aggregators, performance depends on courier serviceability in your zones, so test it. Verify current pricing on the official site.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use iThink Logistics?
Use it if indian e-commerce and D2C sellers. Avoid it if sellers shipping high value electronics or jewellery, because compensation is the lower of product value and a per courier liability limit.
Spec sheet
- Starting price
- ₹52₹52 usage-based sticker
- Free plan
- Available
- Free trial
- Not listed
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
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Claim this listing →In short
iThink Logistics is a shipping aggregators and order fulfilment tools for Indian buyers. It costs about ₹52 before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for indian e-commerce and D2C sellers, and a poor fit if sellers shipping high value electronics or jewellery, because compensation is the lower of product value and a per courier liability limit.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Signing up is free with no setup fee and no monthly charge, and you ship from a prepaid wallet you top up as needed
- Starting rates are published per courier, with Delhivery at ₹45.00 and DTDC at ₹38.50 for a forward 0.5kg shipment
- Every account gets a named accounts manager as a single point of contact for courier escalations during business hours
The catch
- Only forward 0.5kg headline rates are published. COD fees, RTO charges and zone wise weight slabs surface only after you sign up
- Billing uses volumetric weight with a conversion factor of 4500 for FedEx, so a light bulky parcel is charged well above its actual weight
- Loss and damage compensation is capped per courier partner at a fixed amount or product value, whichever is lower, and that cap appears only in your signed agreement
- Zone E covering Jammu and Kashmir and the North East runs 4 to 6 days, the slowest band on the published delivery chart
True India price
Registered business, usage-based
₹52
iThink Logistics is billed in rupees at ₹51.5 (usage-based). For a registered business that is about ₹52; without GST reclaim, about ₹61.
- Sticker price
- ₹51.5
- GST
- 18%, reclaimable if registered
- Registered usage-based
- ₹52
- If you can't reclaim GST
- ₹61
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Free to sign up with no monthly fee. iThink Logistics charges discounted per-shipment courier rates that depend on weight, zone and courier. Confirm current rates on their site.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well iThink Logistics fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
How iThink Logistics compares
Against the 5 other shipping aggregator toolswe list, from what we verified on each vendor’s own pages.
Less common among the other shipping aggregator tools
Recorded for iThink Logistics and for at most a third of the 5 others we list.
- COD to prepaid conversion
- SMS notifications
- COD remittance
- Rest API
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than iThink Logistics? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is iThink Logistics?
iThink Logistics is an India-based shipping aggregator providing access to multiple courier partners at negotiated rates, with automated shipping, real-time tracking, an NDR panel, COD remittance and a recommendation engine to pick couriers. It serves D2C and e-commerce businesses across India.
Best for
- Indian e-commerce and D2C sellers
- Teams wanting courier recommendations
- Sellers needing NDR/COD tools
Who should avoid it
- Sellers shipping high value electronics or jewellery, because compensation is the lower of product value and a per courier liability limit
- Anyone who needs a full rate card before switching aggregators, since only forward 0.5kg rates sit on the public site
What iThink Logistics does
What we verified about iThink Logistics
Read from iThink Logistics’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed38
- SMS notifications
- Email and SMS notification feature keeps buyers updated at each stage.
- Rest API
- Omnichannel section mentions a single REST API for large-scale sellers.
- COD to prepaid conversion
- Connect+ sends prepaid coupons to move COD buyers to prepaid.
- COD remittance
- Platform handles COD remittance back to the seller's account.
- Address confirmation over WhatsApp
- Connect+ lets buyers verify shipping addresses directly in WhatsApp.
- AI courier recommendation engine
- An AI recommendation engine assigns the cheapest and fastest courier per shipment.
- Automated delivery reattempt
- If the customer does not respond, the system reattempts delivery within 48 hours without seller action.
- Billing reconciliation module
- An inbuilt automated reconciliation module compares billing records.
- Branded shipping labels
- Homepage promises customised shipping labels alongside white-label tracking.
- Bulk shipping product
- Products menu lists a Bulk shipping service alongside SND.
- COD credit to wallet
- Postpaid lets a portion of COD remittance be added directly to the shipping wallet.
- Credit note tracking
- Platform tracks credit notes for use against future purchases.
- Estimated delivery date
- Tracking page calculates and shows an estimated delivery date to buyers.
- Four step NDR verification
- Verification runs through IVR, WhatsApp, SMS and a manual process.
- International shipping
- Menu lists an International Shipping product covering 180 countries.
- IVR buyer verification
- The 4-step verification includes IVR calls to the buyer.
- Live NDR updates
- Live NDR updates push undelivered shipment status to the seller's WhatsApp.
- Multi courier aggregator
- Platform brings all logistics companies together onto one shipping dashboard.
- Multi warehouse pickup
- Platform serves sellers shipping in bulk over multiple pickup points and distribution centres.
- NDR management panel
- AI-driven NDR tool is the headline feature for handling non-delivery reports.
- NDR percentage reporting
- Detailed NDR report shows daily NDR and RTO percentages.
- Net promoter score tracking
- Platform measures NPS from continuous customer feedback.
- On demand ledger
- Sellers can pull a detailed on-demand ledger of transactions.
- One click order sync
- Orders sync into the iThink dashboard with a single click and live-sync.
- Pincode level courier selection
- Recommendations differentiate by demographic performance and pincode.
- Qc at RTO pickup
- QC at RTO pickup checks product condition against seller-set policies.
- Rate calculator
- A rate calculator estimates freight cost before shipping.
- Reverse pickup
- Reverse pickup (DTO) collects returns from the buyer's address.
- RTO tracking
- Platform reports the percentage of undelivered orders returned by couriers.
- Same day pickup options
- Recommendation engine surfaces which courier partners offer same day pickup.
- Seller defined return qc parameters
- Custom QC parameters are set by the seller for reverse pickups.
- Surface and express options
- Products menu lists SND alongside bulk and Connect+ services.
- Ticketing support system
- An easy ticketing system raises queries for fast resolution.
- Tracking page upsell
- Tracking page re-engages customers with deals based on search history.
- Weight discrepancy dispute
- Sellers raise weight dispute tickets and support resolves them.
- WhatsApp order confirmation addon
- Connect+ sends real-time order confirmations to buyers over WhatsApp.
- WhatsApp shipment notifications
- Buyers get real-time WhatsApp, SMS and email updates through the shipment journey.
- White label tracking page
- Tracking page can carry your brand name, logo and support details.
What people use it for3
- Deflect support tickets
- Proactive notifications are pitched as preventing support call volume.
- Reduce RTO losses
- NDR tools, verification and reattempts exist specifically to cut RTO.
- Ship across india multi courier
- Core job is shipping to 29,000 pincodes through several couriers at once.
Works with13
- Woocommerce
- WooCommerce is listed among free easy integrations.
- Shopify
- Free integration with Shopify is listed among supported channels.
- Shadowfax
- Pricing policy lists Shadowfax at ₹40.70 for forward 0.5kg.
- Prestashop
- PrestaShop is listed in the free integrations list.
- Opencart
- OpenCart is listed among supported store platforms.
- Magento
- Magento is listed among supported store platforms.
- Fedex
- Site advertises FedEx compatibility and gives its volumetric conversion factor.
- Ecwid
- Ecwid is listed among the free store integrations.
- Ebay
- eBay is listed as a supported marketplace integration.
- Dtdc
- Pricing policy lists DTDC at ₹38.50 for forward 0.5kg.
- Delhivery
- Pricing policy lists Delhivery at ₹45.00 for a forward 0.5kg shipment.
- Bluedart
- Pricing policy lists Bluedart at ₹51.50 for forward 0.5kg.
- Amazon
- Amazon marketplace orders can be synced into the platform.
Terms, compliance and how you buy29
- Self serve signup
- Homepage offers Register Now and Try for FREE without a sales call.
- No setup fee
- FAQ states there are absolutely no setup fees or monthly charges.
- Dedicated account manager
- Every account gets a named accounts manager for courier escalations.
- D2C ecommerce oriented
- Platform targets D2C and e-commerce sellers across India.
- 24 hour pickup guarantee
- Support page says exceptions get pickup done within the next 24 hours.
- 29000 serviceable pincodes
- Homepage claims delivery to more than 29,000 serviceable pincodes in India.
- Capped loss compensation
- FAQ says compensation is a fixed amount or product value, whichever is lower.
- Custom rate card on request
- Pricing page offers a Customised tier curated to business requirements.
- Forward rate only published
- Only forward 0.5kg headline rates are public; COD and RTO charges are not.
- GST charged extra
- Connect+ pricing explicitly states 18% GST on top of ₹2.99 per order.
- India built
- iThink Logistic Quick Services Pvt Ltd is headquartered in Malad East, Mumbai.
- INR billed
- All rates and add-on pricing are quoted in rupees.
- Liability terms in signed agreement
- FAQ says the compensation amount appears in the agreement you sign at signup.
- Multi city offices
- Footer lists offices in Surat, Delhi, Jaipur and Bengaluru.
- Mumbai headquartered
- Corporate office is Carnival Hub Workspaces, Malad East, Mumbai 400097.
- Negotiated courier rates
- Aggregator model gives access to multiple couriers at discounted negotiated rates.
- Next day COD remittance
- Remittance clears money one day after delivery, faster than peers per the vendor.
- No integration fee
- Platform advertises no platform integration fees for connecting channels.
- No subscription fee
- Signup is free with pay-as-you-go per-shipment charges only.
- Not for high value goods
- Capped compensation makes it poor for shipping jewellery or high-value electronics.
- Pay per outcome addon pricing
- Connect+ is ₹2.99 plus 18% GST per order with nothing charged on RTO shipments.
- Per courier liability limits
- Different liability clauses apply to different courier partners.
- Postpaid credit option
- Postpaid feature lets you ship on credit and pay after receiving COD amounts.
- Prepaid wallet billing
- Sellers ship from a prepaid wallet they recharge as needed.
- Published starting rates
- Pricing policy publishes forward 0.5kg rates per courier partner.
- Slow northeast and kashmir delivery
- Zone E covering Jammu Kashmir and the North East runs 4 to 6 days.
- Social seller friendly
- Site explicitly serves influencers selling via Facebook, Instagram and YouTube.
- Volumetric weight billing
- FAQ gives the volumetric weight formula with conversion factor 4500 for FedEx.
- Zone based delivery timelines
- FAQ publishes a Zone A through Zone E delivery time chart.
Compare iThink Logistics
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Comparison pages
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Free to sign up with no monthly fee. iThink Logistics charges discounted per-shipment courier rates that depend on weight, zone and courier. Confirm current rates on their site.
iThink Logisticshttps://www.ithinklogistics.com/iThink Logistics pricinghttps://www.ithinklogistics.com/courier-charges
Verified against the sources above. How we research & rate software →
In practice
Where iThink Logistics fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Does iThink Logistics give a GST invoice in India?
iThink Logistics issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is iThink Logistics good for Indian small businesses?
iThink Logistics is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Does iThink Logistics have a free plan?
iThink Logistics lists a free plan, but check the official pricing page for current usage limits before choosing it.
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