Yellow.ai · Support & Messaging / Customer Support AIStandard rate, per unit of usage
Per unit of usage
no fixed monthly price · rates below
you pay only when you use it
Yellow.aihas no monthly sticker price, which is why most directories list it as "custom" and leave you guessing. It bills per unit of usage, so your real cost depends on volume. 18% GST applies on the fee, and a registered business reclaims it as input credit.
Published standard rates, as verified from the vendor's own charges page. Rates exclude 18% GST and are negotiable at volume.
| Plan | Billing | What you pay |
|---|---|---|
| Free - overage per resolution | per unit of usage | US$0.99 per resolution once the 500 included chat sessions per month are used up. This is the only published unit rate on the page. |
| Freeno fixed fee | recurring | 1 AI agent, 500 chat sessions per month included, 2 out-of-box integrations, 1,000 User360 records, 1 active campaign with 10 templates, basic RBAC. Channels, VoiceX, email agents, pro-code access, custom events/integrations, AI Copilot and analytics all marked 'Limited'. |
| Enterprise | recurring | Quote-only, CTA is 'Contact us'. Unlimited AI agents and chat sessions, all 35+ channels, VoiceX, email agents, pro-code access, 150+ out-of-box integrations, unlimited User360/campaigns/dashboards, SOC2/GDPR/ISO. |
Enterprise, quote-based pricing. Yellow.ai does not publish standard rates; cost is usage/seat-based and negotiated. Contact sales for a quote.
A monthly plan is capped; a per-unit of usagerate is not. At low volume a percentage rate is the cheaper deal, and past a certain point a flat monthly tool wins. Model your own volume before assuming "no monthly fee" means cheaper.
GST is charged on the unit of usage fee, not on the full value you process. A registered business reclaims it as input credit, so the fee before GST is the number that matters. Only an unregistered buyer bears the full 18%.
Indicative, not a quote. Published rates are standard retail rates for a new account and are commonly negotiated down at volume. Confirm current rates with the vendor before you commit. Rates last verified Jul 29, 2026.
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