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Customer Support AI
Yellow.ai
Indian enterprise conversational AI platform for automating support and engagement across channels.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A fit for enterprises that want to automate high volumes of support and engagement across channels and languages with a single conversational-AI platform. It is enterprise-grade, so SMBs will find it heavier than a simple chat tool. Engage their sales team to confirm scope and pricing for your use case.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Yellow.ai?
Use it if enterprises automating support at scale. Avoid it if small Indian teams that want a self serve chatbot inside a fixed monthly rupee budget, because everything past the free tier is quoted by sales in dollars.
Spec sheet
- Starting price
- Freemium
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Yellow.ai?
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Claim this listing →The trade-off, weighed
What you gain, and what you give up.
The case for
- The free tier is a working tier with one AI agent and 500 chat sessions a month, so resolution quality is testable before any sales call
- The pricing table names what each tier gates, including channel count, agent limits and User360 record caps, which most conversational AI vendors hide entirely
- Offices in Bangalore, Singapore, Malaysia, Abu Dhabi and Indonesia put delivery staff in Asian time zones rather than only United States hours
The catch
- There is no middle tier between Free and Enterprise, so any real deployment goes through a sales call with no published number to anchor a negotiation
- The free plan caps you at two agents and 1,000 User360 records and marks almost every capability row as Limited, so it tests the demo and not your workload
- Free plan overage runs at 0.99 dollars per resolution, so a chatbot that gets popular bills in dollars with no rupee ceiling anywhere on the page
- The company has announced it will go public through a 550 million dollar merger with Bluerock Acquisition Corp on Nasdaq, worth weighing before a multi year contract
True India price
What actually changes for a buyer in India.
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Enterprise, quote-based pricing. Yellow.ai does not publish standard rates; cost is usage/seat-based and negotiated. Contact sales for a quote.
India readiness
How well Yellow.ai fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Yellow.ai compares
Against the 7 other ai support agent toolswe list, from what we verified on each vendor’s own pages.
Less common among the other ai support agent tools
Recorded for Yellow.ai and for at most a third of the 7 others we list.
- Campaign management
- Sentiment analysis
- Voice cloning
- AI agent builder
- Role based access control
- SMS channel
Also in most alternatives
Recorded for at least half of the 7 others, and for Yellow.ai.
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Yellow.ai? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Yellow.ai?
Yellow.ai is an Indian enterprise conversational-AI platform that builds AI agents for customer support and engagement across chat, voice, and messaging channels, with multilingual support and integrations into enterprise systems. It targets larger organizations automating high conversation volumes.
Best for
- Enterprises automating support at scale
- Multilingual, multichannel engagement
- Large orgs wanting conversational AI agents
Who should avoid it
- Small Indian teams that want a self serve chatbot inside a fixed monthly rupee budget, because everything past the free tier is quoted by sales in dollars
- Procurement teams that need a published list price to run a three vendor comparison, since only the free tier carries any number at all
What Yellow.ai does
What we verified about Yellow.ai
Read from Yellow.ai’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed22
- Voice cloning
- VoiceX explicitly includes voice cloning as a capability
- Voice AI agent
- VoiceX is described as Natural Voice AI with voice cloning
- SMS channel
- SMS is listed among supported communication channels
- Sentiment analysis
- Sentiment tracking listed under the intelligence and analytics module
- Role based access control
- Role-based access controls are a listed operations capability
- Campaign management
- Campaign management and proactive notifications are listed operations features
- AI agent builder
- AI Agent Builder 2.0 is a named platform capability
- 35 plus channels
- Enterprise plan supports all 35-plus channels versus limited on Free
- 500 plus language support
- Pricing page claims deployment in 500-plus languages
- Agent assist
- Agent Assist for human-AI collaboration is a listed operations feature
- Agentic discovery
- Agentic Discovery is described as zero-setup automation discovery
- Agentic omnichannel builder
- Pricing page names an Agentic Omnichannel Builder as a core component
- AI copilot for bot testing
- AI Copilot covers testing, debug and optimization of agents
- Custom dashboards and data explorer
- Custom dashboards and data explorer named under analytics
- Custom integrations and APIs
- Custom integrations and APIs listed alongside out-of-box connectors
- Email channel automation
- Email is named among voice, chat, email and SMS channels
- Generative voice AI
- Enterprise tier lists generative AI applied to the voice channel
- Llm analytics
- LLM Analytics with sentiment and topic tracking is a named capability
- No code and pro code builder
- Builder offers both no-code and pro-code access paths
- Proactive outbound notifications
- Proactive notifications named alongside campaign management
- Topic tracking
- Topic tracking listed alongside sentiment in LLM Analytics
- User360 customer profiles
- User360 records are a metered entity capped at 1,000 on the free tier
What people use it for3
- Multilingual customer engagement
- 500-plus language deployment targets multilingual customer bases
- Run a calling operation
- VoiceX handles phone conversations with natural voice AI
- Deflect support tickets
- Targets larger organisations automating high conversation volumes
Works with4
Terms, compliance and how you buy19
- Soc2 certified
- SOC2 listed among enterprise compliance certifications
- Sales led only
- Anything past the free tier requires a sales call with no anchor number
- Not for small teams
- Small Indian teams wanting a fixed rupee monthly budget are a poor fit
- Iso 27001 certified
- ISO certification listed alongside SOC2 and GDPR on the enterprise tier
- Gdpr compliant
- GDPR listed among enterprise compliance certifications
- Asia pacific delivery presence
- Offices across Asian time zones rather than only United States hours
- Bangalore headquartered
- Offices listed in Bangalore alongside Singapore, Malaysia, Abu Dhabi and Indonesia
- Compliance gated to enterprise
- Free tier carries only basic compliance while SOC2, GDPR and ISO sit on Enterprise
- Enterprise heavy
- Enterprise tier is built for 150-plus agents and unlimited sessions
- Free tier hard caps
- Free plan caps at 2 agents and 1,000 User360 records with most rows marked Limited
- India built
- Indian enterprise conversational AI vendor with Bangalore roots
- Nasdaq spac listing planned
- Announced a 550 million dollar merger with Bluerock Acquisition Corp to list on Nasdaq
- No middle tier
- There is nothing between Free and Enterprise, so real deployments go through sales
- Ownership change risk
- A pending public listing is worth weighing before a multi-year contract
- Quote only pricing
- The Enterprise plan is Contact us with no published list price
- Resolution based billing
- Overage runs 0.99 dollars per resolution on the free tier
- Transparent feature gating table
- The pricing table names what each tier gates, including channel and agent limits
- Usable free tier
- Free tier gives one AI agent and 500 chat sessions a month so quality is testable
- Usd billed
- The published overage rate of 0.99 dollars per resolution is in dollars, not rupees
Compare Yellow.ai
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
See all Yellow.ai alternatives
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Enterprise, quote-based pricing. Yellow.ai does not publish standard rates; cost is usage/seat-based and negotiated. Contact sales for a quote.
Verified against the sources above. How we research & rate software →
Does Yellow.ai give a GST invoice in India?
Whether Yellow.ai issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Yellow.ai good for Indian small businesses?
Yellow.ai can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Yellow.ai have a free plan?
Yellow.ai lists a free plan, but check the official pricing page for current usage limits before choosing it.
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