Comparison
Freshworks' clean CRM with built-in comms versus India-value Zoho CRM.
Source-backed facts only. FindThatSoftware does not publish invented numeric ratings — each row reflects verified catalog data with the last-verified date shown, and full source links per tool below.
| Attribute | Freshsales | Zoho CRM |
|---|---|---|
| Pricing | $ 9/user/mo | Rs. 800/user/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| India fit | Check India fit | INR pricing |
| Best for | Indian SMB and mid-market sales teams | Indian SMB and mid-market sales teams |
| Avoid if | Teams that need a large app marketplace or deep enterprise customization. | Teams that want the simplest possible CRM setup. |
| FindThatSoftware status | Source checked May 8, 2026 | Source checked May 8, 2026 |
| Last verified | 8 May 2026 | 8 May 2026 |
A sales CRM from Freshworks with pipeline, communication, and automation features.
A broad CRM suite with strong value for small and mid-sized teams.
This comparison is intentionally narrow. It is meant to answer which tool someone like you should choose and why, not list every feature.
Both are strong India-friendly CRMs. Freshsales has a clean interface with built-in phone and email, good for teams that want communication baked in. Zoho CRM offers more depth, a free tier and tight integration with the Zoho suite. Pick Freshsales for built-in calling/email; Zoho CRM for depth and ecosystem value.
Both are strong India-friendly CRMs. Freshsales has a clean interface with built-in phone and email, good for teams that want communication baked in. Zoho CRM offers more depth, a free tier and tight integration with the Zoho suite. Pick Freshsales for built-in calling/email; Zoho CRM for depth and ecosystem value.
Indian SMB and mid-market sales teams
Check free-plan limits, paid-seat cost, support availability, integrations, setup effort, and the pricing page directly before committing.