Freshsales vs Zoho CRM: India CRM Comparison (2026)

The case for

• Growth starts at 9 dollars per user per month on annual billing, which is cheap for a CRM that ships built in email and telephony.
• Chat, email and phone sit inside the product, so a small sales team avoids buying a separate dialler on day one.
• Support is staffed 24x5 on every paid plan, including the cheapest tier, rather than being reserved for higher spending accounts.

The catch

• The step from Growth at 9 dollars to Pro at 39 dollars per user is more than four times the price for the next feature set.
• Sandbox, audit logs, field level permissions and custom modules are Enterprise only at 59 dollars per user per month.
• The Freddy AI agent is metered at 49 dollars per 100 sessions, so chatbot volume becomes a running cost on top of seats.
• Branded documents cost an extra 19 dollars per user on Pro and Enterprise, so removing Freshworks branding from quotes is a paid add-on.

The case for

• Zoho is headquartered in Chennai and bills in rupees with a GST invoice, so the 18 percent is claimable as input credit.
• The free edition covers three users permanently rather than as a trial, which is enough to run a small pipeline before paying.
• Published rupee pricing runs 800 rupees per user for Standard and 2,400 for Enterprise, well under dollar priced CRMs at similar tiers.

The catch

• Mass email is capped per day by edition at 250 on Standard, 500 on Professional, 1,000 on Enterprise and 2,000 on Ultimate.
• Raising that mass email cap tops out at 2,500 a day per organisation and requires writing to sales for a paid increase.
• API usage is metered as credits per edition rather than plain call counts, and running out means buying extra credits through support.
• Listed prices exclude 18 percent GST, so the real Standard seat cost is 944 rupees per user per month rather than 800.