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FindThatSoftwareSoftware catalog
CRM
Freshsales
A sales CRM from Freshworks with pipeline, communication, and automation features.
✓ Source-checked profile7 sources cited
Spec sheet
All-in India price
₹749/user/mo
For a registered business, billed yearly
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Freshsales if you run a small to mid sized sales team in India and want a CRM with calling and email built in, priced per user in rupees. Before paying, check which features you need on day one, because sequences and contact scoring start at Pro, and sandbox and audit logs only at Enterprise, with a large jump in per user cost between tiers.
Read the full verdict
Your contract is with Freshworks Inc. in the US and the vendor does not state that it issues GST invoices, so confirm input tax credit with sales before an annual commitment. Against Zoho CRM, the obvious alternative, Freshsales bundles phone and chat on every paid plan, while Zoho is the safer pick if an Indian billing entity matters more to you than the bundled channels. The free plan is no longer on the pricing page, so treat the 21 day trial as the real way to evaluate it.
FindThatSoftware has source-checked this listing and keeps 7 public sources visible for buyer verification.
In short
Freshsales is listed under CRM, reviewed for Indian buyers. It costs about ₹749/user/mo before GST, billed in rupees. FindThatSoftware rates it best for Indian SMB and mid market sales teams that want calling and email inside the CRM; a poor fit for businesses that must claim GST input credit and need an Indian billing entity confirmed in writing.
What Freshsales costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month, billed yearly
₹749
Freshsales is billed in rupees at ₹749/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹8,988/yr). Without reclaim, add 18% for about ₹884 a month.
- Sticker price
- ₹749/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹749
- Registered per user per year
- ₹8,988
- If you can't reclaim GST
- ₹884
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Plans are priced per user per month in rupees for Indian buyers, with an annual option that works out about a sixth cheaper than monthly, less than the twenty percent the page banner suggests.
More
Subscriptions renew automatically unless you give notice thirty days before the term ends, the vendor can raise fees at renewal, and paid fees are non refundable except in narrow cases. Taxes are added on top and itemized on the invoice, but the vendor does not say it issues GST invoices, and American Express is not accepted for rupee billing.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Freshsales? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Freshsales fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Freshsales?
Freshsales is the sales CRM from Freshworks Inc., a US listed company headquartered in San Mateo with a large Indian arm in Chennai; the subscription contract is with the US entity. It covers contacts, accounts and deals in Kanban pipelines, built in email, phone and chat, email templates, workflows and, on higher plans, sales sequences, contact scoring, territory management and forecasting. It is delivered as cloud software with mobile apps, a REST API, webhooks and an app marketplace. The vendor's Freddy AI adds lead scoring, deal insights and email drafting, while the customer facing AI agent is billed separately per block of sessions. Sandbox, audit logs, field level permissions and custom modules sit only on the top plan.
What you gain, and what you give up.
The case for
- The cheapest paid plan is low cost per user for a CRM that includes chat, email and phone, so a small team avoids buying a separate dialler at the start.
- Plans are shown and billed in rupees for Indian buyers, so there is no forex markup on the card.
- Enterprise is self serve with published prices, so sandbox, audit logs and field level permissions do not need a sales negotiation.
The catch
- Pro costs over four times Growth per user, and sales sequences and contact scoring only start at Pro.
- Sandbox, audit logs, field level permissions and custom modules are Enterprise only.
- The contract is with Freshworks Inc. in the US and the vendor does not state that it issues GST invoices, so input tax credit is not assured.
- The customer facing AI agent is metered per block of sessions that expire each billing cycle, and the free session allowance is given only once per account.
Best for
- Indian SMB and mid market sales teams that want calling and email inside the CRM
- Teams that want rupee pricing without forex charges on the card
- Companies that need a self serve top tier with sandbox and audit logs
Who should avoid it
- Businesses that must claim GST input credit and need an Indian billing entity confirmed in writing
- Teams that plan heavy use of the customer facing AI agent, since sessions are billed per block on top of seats
- Very small teams wanting a published free plan, since the free tier is no longer on the pricing page
India readiness
How well Freshsales fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Freshsales
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Freshsales compares
Against the 11 other CRM tools we list, from what we verified on each vendor’s own pages.
Less common among the other CRM tools
Recorded for Freshsales and for at most a third of the 11 others we list.
- Ab testing
- Activity timeline
- Contact scoring
- Custom reports
- Kanban view
- Landing page builder
- Lead auto assignment
- Product catalog
Also in most alternatives
Recorded for at least half of the 11 others, and for Freshsales.
- Mobile app
- Contact management
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
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Featured in our buying guides
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Where Freshsales fits in a workflow
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What we verified about Freshsales
Read from Freshsales’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Freshsales does
Features we confirmed61
- Webhooks
- Webhooks push data securely to third-party applications
- Web forms
- Code-free web forms capture visitor information
- Territory management
- Territory management is listed as a Pro tier feature
- Sandbox
- Sandbox is listed as an Enterprise tier feature
- Sales forecasting
- Deals can be committed with best-case estimates for forecasts
- REST API
- API access transfers data between Freshsales and other apps
- Product catalog
- Products can be added to deals to auto-calculate deal value
- Multi currency
- Transactions can be managed in local currency with auto conversion
- Mobile app
- Mobile app gives access to CRM data from anywhere
- Live chat
- Website visitor chats are answered directly from the CRM
- Lead auto assignment
- Auto-assignment rules route leads across territories
- Landing page builder
- Landing pages are built with an easy page builder
- Kanban view
- Kanban view is listed as a Growth tier feature
- Email templates
- Email templates are listed among Growth tier features
- Duplicate detection
- Freddy detects duplicate leads by name, email or mobile
- Pipeline management
- Pipeline management moves deals through configurable stages
- Custom roles
- Custom roles define the scope and access of each user
- Custom reports
- Custom reports pick metrics, charts and widgets from scratch
- Custom modules
- Enterprise adds custom modules for unique business objects
- Custom fields
- Custom fields include text, date pickers, checklists and formulas
- Contact scoring
- Freddy AI scores every contact from historical data
- Contact management
- CRM stores contacts with a 360 degree customer view
- Audit log
- Audit logs show a chronological sequence of account changes
- App marketplace
- Freshworks marketplace offers over 100 apps to integrate
- Activity timeline
- Activity timeline shows customer behaviour across channels
- Ab testing
- Conversion rate optimisation includes A/B testing of pages
- Attribution reports
- Attribution reports credit every touchpoint toward a conversion
- Auto profile enrichment
- Contacts are enriched with social and publicly listed information
- Branded documents
- Branded documents add-on removes Freshworks branding from quotes
- Built in email
- Email inbox connects to send, track and manage mail in the CRM
- Cloud telephony
- Calls are made from the CRM with logs and recordings
- Contact lifecycle stages
- Custom lifecycle stages match your own business process
- Contact segmentation
- Smart segments target contacts by demography, geography and behaviour
- Conversion reports
- Conversion reports track deals over different time periods
- Custom sales activities
- Custom activities log calls, meetings and defined outcomes
- Deal insights
- Freddy analyses history to flag deals worth focusing on
- Field level permissions
- Fields can be made editable, readable or hidden per role
- Gmail add on
- Gmail add-on shows CRM context and adds tasks inside Gmail
- Heatmaps and session replay
- CRO tools include heatmaps, session replay and A/B testing
- Imessage support
- iMessages can be received and answered via the chat widget
- Lead generation chatbot
- Custom website bots collect visitor information across sessions
- Marketing journey builder
- Journeys use triggers, actions, controls and delays
- Marketing lists
- Lists can be built, imported and grouped by conditions
- Mobile check in
- Reps check in at offline meetings to log their location
- Mobile offline mode
- Records are stored on the mobile app for offline access
- Multi language UI
- CRM can be customised to speak your preferred language
- Multiple sales pipelines
- Multiple pipelines track different sales teams and processes
- Outlook add on
- Outlook add-on brings Office 365 contact lists into the CRM
- Out of office detection
- Freddy alerts when an incoming email says the contact is away
- Record types
- Record types set different processes and access by user role
- Rotten deal alerts
- Deal age settings highlight deals that are going stale
- Sales goals
- Sales goals are set on revenue and closed deals with tracking
- Sales sequences
- Pro adds automated sequences of emails, calls and SMS
- SMS outreach
- Freshsales integrates with an SMS provider to text contacts
- Standard reports
- Built-in reports visually analyse CRM data quickly
- Task and appointment management
- Tasks, reminders and appointments appear on an activity dashboard
- Visual email builder
- Drag-and-drop builder designs responsive marketing emails
- Voice notes
- Voice notes attach spoken context to CRM records
- WhatsApp business
- WhatsApp integration reads and replies inside Freshsales
- Win loss analysis
- Win-loss analysis evaluates sales trends and rates
- Workflow automation
- Intelligent workflows automate key tasks and business processes
What people use it for6
- Manage sales pipeline
- Core job is pipeline, contact and deal management for sales teams
- Sell over WhatsApp
- WhatsApp Business messages are read and answered in the CRM
- Capture and qualify leads
- Contact scoring ranks contacts by likelihood from historical data
- Forecast sales revenue
- Sales goals and forecasting track committed revenue
- Run outbound prospecting
- Built-in telephony means a small team avoids buying a dialler
- Field sales visit logging
- Mobile check-in and Google Maps support reps meeting customers
Works with9
- WhatsApp Business messages are handled inside Freshsales
- Slack
- Contextual collaboration uses Slack for deal discussions
- Microsoft outlook
- Outlook add-on syncs Office 365 contacts into the CRM
- Google maps
- Mobile app syncs with Google Maps for directions to contacts
- Gmail
- A Gmail add-on surfaces CRM context inside the inbox
- Freshdesk
- Two-way real-time contact sync with Freshdesk support tickets
- Apple business chat
- Apple Business Chat iMessages reach the chat widget
- Freshsuccess
- Freshsuccess integration evaluates contact health for retention
- Uber
- Mobile app can book an Uber to a contact's location
Terms, compliance and how you buy21
- Part of freshworks suite
- Sold alongside Freshdesk, Freshchat and Freshmarketer
- One time free AI sessions
- 500 free sessions are limited to once per account
- Metered AI sessions
- Freddy AI Agent add-on bills 49 dollars per 100 sessions
- Chennai headquarters
- Our catalog records the Chennai headquarters explicitly
- Annual discount
- Pricing toggle advertises save 20 percent annually
- Amex not accepted for INR
- FAQ says American Express and Discover are not accepted in INR
- Branding removal is paid
- Branded documents cost 19 dollars per user as an add-on
- Cheap entry tier
- Growth starts at 9 dollars per user per month on annual billing
- Cheque payments us canada only
- Cheque payments in USD apply only to US and Canada customers
- CRM plus marketing bundle
- Freshsales Suite bundles marketing automation with the CRM
- Enterprise only governance
- Sandbox, audit logs and field permissions are Enterprise only
- India built
- Freshworks is a Chennai-headquartered Indian SaaS company
- INR billing available
- Payment FAQ specifies which cards work for INR currency
- Large install base
- Pricing page claims 74,000+ businesses worldwide
- No card required trial
- Features page states the 21-day trial needs no credit card
- Per user pricing
- All plans are priced per user per month
- Smb oriented
- Growth tier is explicitly described as for startups and SMBs
- Steep jump to pro
- Pro at 39 dollars is more than four times the Growth price
- Support 24x5 on paid plans
- Our catalog records 24x5 support staffed on every paid plan
- Twenty one day trial
- Trial gives 21 days of the fully-loaded CRM
- Usd list pricing
- Published plans quote 9, 39 and 59 dollars per user
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Pricing pagehttps://www.freshworks.com/crm/pricing/
- Help center: how to activate the free planhttps://crmsupport.freshworks.com/support/solutions/articles/50000002465-how-to-activate-the-free-plan
- Freshsales features pagehttps://www.freshworks.com/crm/features/
- Freshsales API documentationhttps://developers.freshworks.com/crm/api/
- Product pagehttps://www.freshworks.com/crm/sales/
- Freshworks privacy notice (entities)https://www.freshworks.com/privacy/
- Freshworks terms of servicehttps://www.freshworks.com/terms/
Verified against the sources above. How we research & rate software →
Freshsales questions
Does Freshsales give a GST invoice in India?
- Whether Freshsales issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Freshsales good for Indian small businesses?
- It suits Indian SMB and mid market sales teams that want calling and email inside the CRM. It bills in rupees, so there is no card forex markup. It is not the right pick for businesses that must claim GST input credit and need an Indian billing entity confirmed in writing.
Does Freshsales have a free plan?
- Freshsales lists a free plan, but check the official pricing page for current usage limits before choosing it.
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