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CRM
Freshsales
A sales CRM from Freshworks with pipeline, communication, and automation features.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A strong default for Indian SMBs that want a capable CRM without Salesforce-level cost or complexity. The free tier and local billing make it easy to start; the main watch-out is that the better automation and reporting sit on higher tiers, so map your must-have features to a plan before you commit.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Freshsales?
Use it if indian SMB and mid-market sales teams. Avoid it if teams that need a large app marketplace or deep enterprise customization.
Spec sheet
- Starting price
- ₹749/user/mo
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 13 Jul 2026
- Source trail
- 2 public sources
- Affiliate link
- No
Work at Freshsales?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim or correct this listing →The trade-off, weighed
What you gain, and what you give up.
The case for
- Good sales workflow coverage.
- Accessible for small teams.
The catch
- May be less extensible than larger CRM ecosystems.
True India price
Registered business, per month
₹749
Freshsales is billed in rupees at ₹749/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹8,988/yr). Without reclaim, add 18% for about ₹884 a month.
- Sticker price
- ₹749/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹749
- Registered per year
- ₹8,988
- If you can't reclaim GST
- ₹884
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Some automation and advanced sales features require higher plans.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Freshsales? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Freshsales?
Freshsales is the sales CRM from Freshworks, the Chennai-headquartered SaaS company. It bundles contact and deal management, built-in email and phone, and AI-assisted lead scoring (Freddy AI) into one workspace, with plans aimed at small and mid-sized sales teams. Because Freshworks is an Indian company, INR billing, GST invoicing, and local support are more straightforward than with most US-first CRMs.
Best for
- Indian SMB and mid-market sales teams
- Teams wanting built-in calling and email without add-ons
- Buyers who value local INR/GST billing and support
Who should avoid it
- Teams that need a large app marketplace or deep enterprise customization.
Pros
- Good sales workflow coverage.
- Accessible for small teams.
Cons
- May be less extensible than larger CRM ecosystems.
Works with Freshsales
Tools in our catalog that Freshsales integrates with — useful when you're assembling a connected stack.
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Comparison pages
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Some automation and advanced sales features require higher plans.
Pricing pagehttps://www.freshworks.com/crm/pricing/Product pagehttps://www.freshworks.com/crm/sales/
Verified against the sources above. How we research & rate software →
In practice
Where Freshsales fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
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Software stack to get more local business leads in India
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Read the record →
Should you use Freshsales?
Use Freshsales if indian SMB and mid-market sales teams. Avoid it if teams that need a large app marketplace or deep enterprise customization.
Is Freshsales good for Indian small businesses?
Freshsales is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Does Freshsales have a free plan?
Freshsales lists a free plan, but check the official pricing page for current usage limits before choosing it.
Not sure if Freshsales is the right fit?
Request help comparing this product against alternatives in the same category.