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Freshsales alternatives in India

Bigin by Zoho ranks first here on the reasons people leave Freshsales and on shared features, but the right pick depends on whether you weigh price, simplicity, automation, or scale most.

6 alternatives, weighed against Freshsales

Plain-English recommendation

This page exists for buyers who already found a known tool but still need to understand the practical trade-offs.

Why people look for Freshsales alternatives

Freshsales is a solid choice for Indian SMB and mid-market sales teams, but it is not the right fit for everyone. The most common reasons buyers on this page are weighing a switch:

Support teams planning heavy chatbot use, because Freddy sessions bill at 49 dollars per 100 and the free 500 session allowance runs once per account.
Branded documents cost an extra 19 dollars per user on Pro and Enterprise, so removing Freshworks branding from quotes is a paid add-on.

Pricing note: Some automation and advanced sales features require higher plans. Start from your actual constraint (cost, complexity, or a missing workflow) and pick the alternative below that fixes it without creating new operational mess.

Alternatives

Best Freshsales alternatives to compare

Bigin by Zoho

A lightweight pipeline CRM from Zoho for small businesses.

Covers the same: Audit log, Contact management, Custom fields, Duplicate detection

Starting price: ₹400/user/mo
Free plan: Available
Data status: Source checked 19 Jul 2026

Advanced CRM features may require moving to Zoho CRM.

Better fit when

Solo users and small teams starting with pipeline CRM.

Watch out for

Teams that already run complex automation, because automation counts stop at 30 on Express and 100 on the top Bigin 360 tier.

Source trail

Pricing page Product page

View Bigin by Zoho profile Visit Bigin by Zoho

Zoho CRM

A broad CRM suite with strong value for small and mid-sized teams.

Covers the same: Contact management, Custom modules, Mobile app, Pipeline management

Starting price: ₹800/user/mo
Free plan: Available
Data status: Source checked 19 Jul 2026

Plan limits and add-ons can change the real monthly cost.

Better fit when

Indian SMB and mid-market sales teams

Watch out for

Teams sending large campaign volumes straight from the CRM, because the daily mass email cap is edition based and stops at 2,500 per organisation.

Source trail

Pricing page Product page

View Zoho CRM profile Visit Zoho CRM

Close

A sales CRM focused on outbound calling, email, and sales productivity.

Covers the same: Custom fields, Email templates, Mobile app, Pipeline management

Starting price: $1/mo
Free plan: Not listed
Data status: Source checked 1 Aug 2026

Paid plans from $1/mo, scaling to higher tiers (billed annually; monthly is higher). 14-day trial, no card required. Calling and SMS are usage-based. USD-billed, so add forex and GST for India. Confirm on vendor site.

Better fit when

Inside and outbound sales teams that live on the phone

Watch out for

Indian sales teams texting Indian numbers, because the pricing page names the United States, Canada, Britain and Australia for SMS and not India.

Source trail

Close pricing Close

View Close profile Visit Close

Pipedrive

A sales pipeline CRM built around deal tracking and sales activity management.

Covers the same: App marketplace, Audit log, Contact management, Mobile app

Starting price: $14/user/mo
Free plan: Not listed
Data status: Source checked 19 Jul 2026

There is no permanent free plan; paid seats are required after trial.

Better fit when

SMB sales teams wanting visual pipelines

Watch out for

Indian buyers who need a GST invoice from a local entity, because Pipedrive bills in dollars or euros with no rupee option.

Source trail

Pricing page Product page

View Pipedrive profile Visit Pipedrive

Copper

A CRM built around Google Workspace workflows.

Covers the same: Contact management, Mobile app, Multi currency, Rest API

Starting price: $23/user/mo
Free plan: Not listed
Data status: Source checked 29 Jul 2026

Paid plans from $23/user/mo per seat, billed annually, with higher-priced Professional and Business tiers (monthly billing is higher). Free trial, no card. USD. Confirm on vendor site.

Better fit when

Teams that use Gmail heavily and want CRM close to inbox workflows.

Watch out for

Microsoft 365 shops, because the auto capture that justifies Copper's price runs on Gmail and Calendar with no Outlook equivalent

Source trail

Copper pricing Copper

View Copper profile Visit Copper

HubSpot CRM

A popular free CRM foundation with strong marketing and sales expansion paths.

Covers the same: Live chat, Pipeline management

Starting price: ₹1,670/user/mo
Free plan: Available
Data status: Source checked 1 Aug 2026

Advanced automation and reporting usually require paid hubs.

Better fit when

SMBs and startups wanting an easy all-in-one CRM and marketing

Watch out for

Small teams that need Professional features on a Starter budget, because nothing sits between 9 dollars and 90 dollars per seat per month.

Source trail

Pricing page Product page

View HubSpot CRM profile Visit HubSpot CRM

Keep researching

More on Sales & CRM / CRM

Questions

What is the best Freshsales alternative in India?

Bigin by Zoho is the first alternative to check for many India-first buyers because it gives a different trade-off profile from Freshsales: Best for very small teams that want a simple, affordable CRM and do not need advanced operations.

Is there an India-based alternative to Freshsales?

Bigin by Zoho and Zoho CRM are India-based alternatives to Freshsales. India-based tools more often bill in INR, issue a GST invoice, and offer IST-hours support, which removes the card forex markup and the reverse-charge paperwork. Compare them on real all-in cost and fit before switching.

When should I not switch away from Freshsales?

Indian SMB and mid-market sales teams

How should Indian businesses compare CRM tools?

For Sales & CRM / CRM, compare the real monthly cost (in INR, with GST in mind), free-plan limits, setup complexity, India-specific support and integrations, and who each tool is wrong for. The cheapest CRM tool is not always the best fit if it adds manual work later.

For vendors

Work at Freshsales?

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Why people look for Freshsales alternatives

Freshsales is a solid choice for Indian SMB and mid-market sales teams, but it is not the right fit for everyone. The most common reasons buyers on this page are weighing a switch:

Support teams planning heavy chatbot use, because Freddy sessions bill at 49 dollars per 100 and the free 500 session allowance runs once per account.

Branded documents cost an extra 19 dollars per user on Pro and Enterprise, so removing Freshworks branding from quotes is a paid add-on.

Best Freshsales alternatives to compare

Bigin by Zoho

A lightweight pipeline CRM from Zoho for small businesses.

Covers the same: Audit log, Contact management, Custom fields, Duplicate detection

Starting price: ₹400/user/mo
Free plan: Available
Data status: Source checked 19 Jul 2026

Advanced CRM features may require moving to Zoho CRM.

Better fit when

Solo users and small teams starting with pipeline CRM.

Watch out for

Teams that already run complex automation, because automation counts stop at 30 on Express and 100 on the top Bigin 360 tier.

Source trail

Pricing page Product page

View Bigin by Zoho profile Visit Bigin by Zoho

Zoho CRM

A broad CRM suite with strong value for small and mid-sized teams.

Covers the same: Contact management, Custom modules, Mobile app, Pipeline management

Starting price: ₹800/user/mo
Free plan: Available
Data status: Source checked 19 Jul 2026

Plan limits and add-ons can change the real monthly cost.

Better fit when

Indian SMB and mid-market sales teams

Watch out for

Teams sending large campaign volumes straight from the CRM, because the daily mass email cap is edition based and stops at 2,500 per organisation.

Source trail

Pricing page Product page

View Zoho CRM profile Visit Zoho CRM

Close

A sales CRM focused on outbound calling, email, and sales productivity.

Covers the same: Custom fields, Email templates, Mobile app, Pipeline management

Starting price: $1/mo
Free plan: Not listed
Data status: Source checked 1 Aug 2026

Better fit when

Inside and outbound sales teams that live on the phone

Watch out for

Indian sales teams texting Indian numbers, because the pricing page names the United States, Canada, Britain and Australia for SMS and not India.

Source trail

Close pricing Close

View Close profile Visit Close

Pipedrive

A sales pipeline CRM built around deal tracking and sales activity management.

Covers the same: App marketplace, Audit log, Contact management, Mobile app

Starting price: $14/user/mo
Free plan: Not listed
Data status: Source checked 19 Jul 2026

There is no permanent free plan; paid seats are required after trial.

Better fit when

SMB sales teams wanting visual pipelines

Watch out for

Indian buyers who need a GST invoice from a local entity, because Pipedrive bills in dollars or euros with no rupee option.

Source trail

Pricing page Product page

View Pipedrive profile Visit Pipedrive

Copper

A CRM built around Google Workspace workflows.

Covers the same: Contact management, Mobile app, Multi currency, Rest API

Starting price: $23/user/mo
Free plan: Not listed
Data status: Source checked 29 Jul 2026

Paid plans from $23/user/mo per seat, billed annually, with higher-priced Professional and Business tiers (monthly billing is higher). Free trial, no card. USD. Confirm on vendor site.

Better fit when

Teams that use Gmail heavily and want CRM close to inbox workflows.

Watch out for

Microsoft 365 shops, because the auto capture that justifies Copper's price runs on Gmail and Calendar with no Outlook equivalent