Skill based routing tools for Indian businesses
The 4 skill based routing tools we track, with verified India pricing (forex-adjusted), honest trade-offs, and the caveats most directories skip.
Quick answer: of the 4 skill based routing tools we track, 3 offer a free plan, and paid monthly plans run about ₹420–₹1,900 for a GST-registered business (after the card forex markup). The prices below are the India cost for a registered business, not the sticker. GST is extra if you cannot reclaim it.
| Tool | India price | Free plan | Best for |
|---|---|---|---|
| Freshchat | ₹1,499/mo | Yes | Indian businesses wanting live chat + bots |
| Freshdesk | ₹1,499/mo | — | Indian businesses needing a help desk |
| Zoho Desk | ₹420/mo | Yes | Indian SMBs using the Zoho suite |
| CallHippo | ₹1,900/mo | Yes | Sales/support teams needing virtual numbers |
Prices are the entry plan converted to rupees at an effective card rate (mid-market plus the forex markup), the cost a GST-registered business nets. GST adds 18% if you cannot reclaim it, and some Indian vendors already include it. Indicative, not your exact bill. Confirm each plan on the vendor site.
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