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Chatbots & Assistants
Freshchat
Live chat and AI chatbot software from Freshworks for website, app, and messaging support.
FindThatSoftware verdictEditorial ruling
A strong fit for Indian businesses, especially Freshworks users, that want live chat plus AI bots across web and messaging with local billing and support. Advanced bot/automation features sit in higher tiers, so map needs to a plan. Verify current per-agent pricing on Freshworks' India site.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Freshchat?
Use it if indian businesses wanting live chat + bots. Avoid it if small support teams that want a deflection bot on a fixed monthly budget, because session-based Freddy billing makes the AI portion of the bill variable.
Spec sheet
- Starting price
- ₹1,499/mo₹1,499/user/mo sticker
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Freshchat?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
Freshchat is a support & messaging / chatbots & assistants for Indian buyers. It costs about ₹1,499/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for indian businesses wanting live chat + bots, and a poor fit if small support teams that want a deflection bot on a fixed monthly budget, because session-based Freddy billing makes the AI portion of the bill variable.
The trade-off, weighed
What you gain, and what you give up.
The case for
- The free plan covers up to 10 agents with no time limit, which is unusually generous for a live chat product at this level.
- Growth costs $19 per agent per month on annual billing, which sits below most Western live chat tools with the same channel coverage.
- Pricing for every tier including Enterprise is published openly, so you can size a rollout without booking a sales call first.
The catch
- Freddy AI agent sessions cost $49 per 100 after the first 500, and that 500 is a one-time account allowance rather than a monthly refill.
- Freddy AI Copilot is a separate $29 per agent per month, so an AI-assisted Pro seat costs $78 rather than the $49 headline.
- Connector app tasks bill at $80 per 5,000 and campaign contacts at $100 per month per 5,000, both stacked on top of agent seats.
- The published pricing page quotes USD only with no INR list price, so Indian buyers absorb forex movement on every renewal.
True India price
Registered business, per month
₹1,499
Freshchat is billed in rupees at ₹1,499/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹17,988/yr). Without reclaim, add 18% for about ₹1,769 a month.
- Sticker price
- ₹1,499/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹1,499
- Registered per year
- ₹17,988
- If you can't reclaim GST
- ₹1,769
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Free plan up to 10 agents. Paid from ₹1,499/user/mo (Growth, billed annually), with higher Pro and Enterprise tiers. Freddy AI billed separately. 14-day trial. USD.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Freshchat fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
How Freshchat compares
Against the 2 other live chat chatbot toolswe list, from what we verified on each vendor’s own pages.
Also in most alternatives
Recorded for at least half of the 2 others, and for Freshchat.
- Agent copilot
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Freshchat? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Freshchat?
Freshchat, from the Chennai-headquartered Freshworks, is a messaging and AI-chatbot platform for customer support and engagement across website, in-app, WhatsApp, and social channels. It includes bots, a team inbox, and integrations with the Freshworks suite, billed in INR.
Best for
- Indian businesses wanting live chat + bots
- Freshworks suite users
- Support teams across web and WhatsApp
Who should avoid it
- Small support teams that want a deflection bot on a fixed monthly budget, because session-based Freddy billing makes the AI portion of the bill variable.
- Indian startups that need an INR invoice straight from the public pricing page, since Freshchat lists USD rates and publishes no local pricing.
What Freshchat does
What we verified about Freshchat
Read from Freshchat’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed30
- Website chat widget
- Chat widget deploys on website, mobile apps and ecommerce sites
- Sso saml
- SAML single sign-on is available on every plan including free
- SMS channel
- Text messaging is included from the Growth tier
- Skill based routing
- Enterprise routes conversations by agent skill and experience
- Shared team inbox
- Team inbox lets the whole support team collaborate on conversations
- Role based access control
- Roles and permissions are included even on the free plan
- Multiple sla policies
- Pro adds multiple SLAs for customers, products and agent types
- Multilingual conversations
- Incoming and outgoing messages translate across 45+ languages
- Jwt authentication
- Enterprise verifies users through JWT authentication
- IP whitelisting
- Enterprise controls access by allowed domains and IP addresses
- Email channel
- Support mailbox connects so emails land in the Freshchat inbox
- Custom dashboards
- Custom real-time dashboards are available from the Pro tier
- Business hours configuration
- Business hours can be global, multiple or group specific
- Audit log
- Enterprise gives visibility over administrative changes
- AI chatbot
- Freddy AI Agent engages customers 24/7 to deflect requests
- Agent copilot
- Freddy AI Copilot summarises issues and suggests next steps
- Agent availability dashboard
- Central view of team availability across all channels on Pro
- Bring your own channel
- BYOC connects any preferred messaging channel through APIs
- Connector app workflows
- Connector apps automate workflows with third-party integrations
- Cross channel conversation continuity
- A conversation can start on SMS, continue on WhatsApp and end on email
- Google business messages
- Google Business Messages is a supported messaging channel
- In app chat
- Chat widget works inside mobile applications as well as web
- Intelliassign routing
- Assignment covers IntelliAssign, round robin and load balancing
- Line messaging
- Line is named among supported digital messaging channels
- Proactive campaigns
- Campaign contacts engage customers proactively across channels
- Social messenger support
- Facebook and Instagram messages arrive in a unified view
- Standard reporting
- Standard reports and real-time dashboards ship from Growth
- Tone improvement
- Copilot improves the tone of agent responses
- Voice add on
- Freshcaller unlocks voice interactions from 15 dollars an agent
- WhatsApp support
- Digital messengers include WhatsApp alongside SMS and Line
What people use it for3
- Support customers on WhatsApp
- WhatsApp is a first-class supported messaging channel
- Run a help desk
- Campaign contacts drive cross-channel proactive engagement
- Deflect support tickets
- AI agents claim to deflect up to 86 percent of customer requests
Works with6
- WhatsApp is listed as a supported messaging channel
- Line
- Line is named among supported digital messengers
- Instagram messages are supported as a social channel
- Freshdesk
- Shares the Freshworks platform and inbox with Freshdesk
- Freshcaller
- Freshcaller adds voice to the same Freshchat account
- Facebook messenger
- Facebook messenger conversations flow into the inbox
Terms, compliance and how you buy23
- Per agent pricing
- Growth, Pro and Enterprise all bill per agent per month
- Part of freshworks suite
- Sits alongside Freshdesk, Freshsales and Freshmarketer
- One time free AI sessions
- The 500 free sessions are a one-time account allowance
- Metered AI sessions
- Extra AI agent sessions bill at 49 dollars per 100
- Large install base
- Pricing page claims 74,000+ businesses worldwide
- Chennai headquarters
- Our catalog records Freshworks as headquartered in Chennai
- Annual discount
- Pricing toggle advertises save 20 percent on annual
- AI copilot is paid add on
- Freddy AI Copilot costs 29 dollars per agent on top of the seat
- AI copilot pro and enterprise only
- Copilot is only available on Pro and Enterprise tiers
- Bot session is daily window
- A chat bot session covers all interactions in a 24-hour day
- Day pass flex seats
- Day passes cost 2, 7 or 12 dollars per pass by tier
- Fourteen day trial
- Our catalog records a 14-day trial on Freshchat
- Free plan up to 10 agents
- Free tier covers up to 10 agents with no time limit
- Generous free tier
- Free plan includes chat widget, shared inbox, email and SSO
- India built
- Product comes from Chennai-headquartered Freshworks
- Metered campaign contacts
- Campaign contacts cost 100 dollars a month per 5,000
- Metered connector tasks
- Connector app tasks bill at 80 dollars per 5,000
- Multilingual gated to pro
- Multilingual conversations only start at the Pro tier
- No published INR pricing
- Our catalog flags Indian buyers absorbing forex on renewals
- Transparent published pricing
- Every tier including Enterprise shows a published rate
- Usd list pricing
- Pricing page quotes USD per agent with no INR list price
- Variable AI bill
- Session-based Freddy billing makes the AI portion unpredictable
- Voice costs extra
- Freshcaller voice starts at 15 to 69 dollars per agent by tier
Compare Freshchat
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
See all Freshchat alternatives
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Free plan up to 10 agents. Paid from ₹1,499/user/mo (Growth, billed annually), with higher Pro and Enterprise tiers. Freddy AI billed separately. 14-day trial. USD.
Freshchat pricinghttps://www.freshworks.com/live-chat-software/pricing/Freshchathttps://www.freshworks.com/live-chat-software/
Verified against the sources above. How we research & rate software →
In practice
Where Freshchat fits in a workflow
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Does Freshchat give a GST invoice in India?
Freshchat issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Freshchat good for Indian small businesses?
Freshchat is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Does Freshchat have a free plan?
Freshchat lists a free plan, but check the official pricing page for current usage limits before choosing it.
The dispatchFree · no noise
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