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Chatbots & Assistants
Freshchat
Live chat and AI chatbot software from Freshworks for website, app, and messaging support.
✓ Source-checked profile5 sources cited
Spec sheet
All-in India price
₹1,499/user/mo
For a registered business, billed yearly
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Freshchat if you run a support or sales team that talks to customers on WhatsApp, Instagram and your website and wants one shared inbox with routing, at a published per agent price an Indian buyer can see in rupees. Start on the free tier to test the widget, but note it has no WhatsApp or social channels, so a real trial means the paid Growth tier or the Enterprise level trial.
Read the full verdict
Before paying, model the add ons: AI agent sessions are sold in packs after a one time free allowance, the copilot is a separate per agent charge, and voice is extra. Ask Freshworks in writing whether your invoice will carry GST with your GSTIN, because the seller is the US parent and we found no vendor page confirming it. The honest trade off against an India built WhatsApp inbox is breadth versus cost: Freshchat covers more channels, routing and security controls, but once AI sessions and copilot seats are added the per seat bill climbs quickly, so compare a full year at your agent count.
FindThatSoftware has source-checked this listing and keeps 5 public sources visible for buyer verification.
In short
Freshchat is listed under Chatbots & Assistants, reviewed for Indian buyers. It costs about ₹1,499/user/mo before GST, billed in rupees. FindThatSoftware rates it best for Indian support teams handling WhatsApp, Instagram and website chat from one inbox; a poor fit for small teams that want an AI deflection bot on a fixed monthly budget, because AI agent sessions are billed in packs on top of seats.
What Freshchat costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month, billed yearly
₹1,499
Freshchat is billed in rupees at ₹1,499/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹17,988/yr). Without reclaim, add 18% for about ₹1,769 a month.
- Sticker price
- ₹1,499/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹1,499
- Registered per user per year
- ₹17,988
- If you can't reclaim GST
- ₹1,769
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- India visitors see a rupee price list, with monthly or annual billing per agent and annual about a sixth cheaper per month (the page badge says save twenty percent); the vendor says card payments are accepted and that all offline payments follow USD pricing.
More
Taxes are extra under the terms, and payments are non refundable except where the terms allow, with cancellations and downgrades taking effect only at the end of the term. The trap is the add ons: AI agent sessions, copilot seats, voice, connector tasks and extra campaign contacts are all billed on top of the seat price.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Freshchat? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Freshchat fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Freshchat?
Freshchat is the messaging and live chat product of Freshworks Inc, a US listed company whose Indian customers contract with the US parent. It gives a support team one inbox for website and in app chat, email, Facebook and Instagram messengers, WhatsApp, SMS and other channels, with AI bots and routing on top. It runs as a cloud service with web and mobile apps, and sits inside the wider Freshworks suite, which the vendor pushes buyers toward through Freshdesk Omni for ticketing and knowledge bases. Pricing is per agent on four tiers, with a free tier for small teams that covers only web, app and email channels. AI agent sessions, the agent copilot, voice and extra campaign contacts are each charged separately on top of seats.
What you gain, and what you give up.
The case for
- The free tier covers up to 10 agents with no time limit, enough to run website and in app chat for a small team.
- Every tier, add on and both billing cycles are published, with a separate rupee price list for Indian visitors, so you can size a rollout without a sales call.
- SAML single sign on is listed on every plan, and Enterprise adds audit logs, JWT authentication and IP whitelisting, which is more security than most chat tools offer at this price level.
The catch
- Freddy AI agent sessions come with a one time free allowance per account, then are sold in packs that expire with your billing cycle, so the AI part of the bill varies month to month.
- The AI copilot is a separate per agent charge on Pro and Enterprise, so an AI assisted seat costs well above the headline plan price.
- WhatsApp, social messengers and SMS are not on the free tier; you need Growth or above for the channels most Indian teams actually use.
- Indian buyers contract with the US parent, Freshworks Inc, and we found no vendor page confirming GST invoices with your GSTIN; offline payments follow USD pricing.
Best for
- Indian support teams handling WhatsApp, Instagram and website chat from one inbox
- Businesses already on Freshdesk or other Freshworks products
- Teams that need SSO, routing and SLA policies at a published per agent price
Who should avoid it
- Small teams that want an AI deflection bot on a fixed monthly budget, because AI agent sessions are billed in packs on top of seats.
- Businesses that only need a free WhatsApp inbox, since the free tier excludes WhatsApp and social channels.
- Buyers who must have a GST invoice with input tax credit confirmed up front, until Freshworks confirms it in writing.
India readiness
How well Freshchat fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Freshchat
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Freshchat compares
Against the 2 other live chat chatbot tools we list, from what we verified on each vendor’s own pages.
Also in most alternatives
Recorded for at least half of the 2 others, and for Freshchat.
- Agent copilot
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
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What we verified about Freshchat
Read from Freshchat’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Freshchat does
Features we confirmed30
- Website chat widget
- Chat widget deploys on website, mobile apps and ecommerce sites
- SSO SAML
- SAML single sign-on is available on every plan including free
- SMS channel
- Text messaging is included from the Growth tier
- Skill based routing
- Enterprise routes conversations by agent skill and experience
- Shared team inbox
- Team inbox lets the whole support team collaborate on conversations
- Role based access control
- Roles and permissions are included even on the free plan
- Multiple sla policies
- Pro adds multiple SLAs for customers, products and agent types
- Multilingual conversations
- Incoming and outgoing messages translate across 45+ languages
- Jwt authentication
- Enterprise verifies users through JWT authentication
- IP whitelisting
- Enterprise controls access by allowed domains and IP addresses
- Email channel
- Support mailbox connects so emails land in the Freshchat inbox
- Custom dashboards
- Custom real-time dashboards are available from the Pro tier
- Business hours configuration
- Business hours can be global, multiple or group specific
- Audit log
- Enterprise gives visibility over administrative changes
- AI chatbot
- Freddy AI Agent engages customers 24/7 to deflect requests
- Agent copilot
- Freddy AI Copilot summarises issues and suggests next steps
- Agent availability dashboard
- Central view of team availability across all channels on Pro
- Bring your own channel
- BYOC connects any preferred messaging channel through APIs
- Connector app workflows
- Connector apps automate workflows with third-party integrations
- Cross channel conversation continuity
- A conversation can start on SMS, continue on WhatsApp and end on email
- Google business messages
- Google Business Messages is a supported messaging channel
- In app chat
- Chat widget works inside mobile applications as well as web
- Intelliassign routing
- Assignment covers IntelliAssign, round robin and load balancing
- Line messaging
- Line is named among supported digital messaging channels
- Proactive campaigns
- Campaign contacts engage customers proactively across channels
- Social messenger support
- Facebook and Instagram messages arrive in a unified view
- Standard reporting
- Standard reports and real-time dashboards ship from Growth
- Tone improvement
- Copilot improves the tone of agent responses
- Voice add on
- Freshcaller unlocks voice interactions from 15 dollars an agent
- WhatsApp support
- Digital messengers include WhatsApp alongside SMS and Line
What people use it for3
- Support customers on WhatsApp
- WhatsApp is a first-class supported messaging channel
- Run a help desk
- Campaign contacts drive cross-channel proactive engagement
- Deflect support tickets
- AI agents claim to deflect up to 86 percent of customer requests
Works with6
- WhatsApp is listed as a supported messaging channel
- Line
- Line is named among supported digital messengers
- Instagram messages are supported as a social channel
- Freshdesk
- Shares the Freshworks platform and inbox with Freshdesk
- Freshcaller
- Freshcaller adds voice to the same Freshchat account
- Facebook messenger
- Facebook messenger conversations flow into the inbox
Terms, compliance and how you buy23
- Per agent pricing
- Growth, Pro and Enterprise all bill per agent per month
- Part of freshworks suite
- Sits alongside Freshdesk, Freshsales and Freshmarketer
- One time free AI sessions
- The 500 free sessions are a one-time account allowance
- Metered AI sessions
- Extra AI agent sessions bill at 49 dollars per 100
- Chennai headquarters
- Our catalog records Freshworks as headquartered in Chennai
- Annual discount
- Pricing toggle advertises save 20 percent on annual
- AI copilot is paid add on
- Freddy AI Copilot costs 29 dollars per agent on top of the seat
- AI copilot pro and enterprise only
- Copilot is only available on Pro and Enterprise tiers
- Bot session is daily window
- A chat bot session covers all interactions in a 24-hour day
- Day pass flex seats
- Day passes cost 2, 7 or 12 dollars per pass by tier
- Fourteen day trial
- Our catalog records a 14-day trial on Freshchat
- Free plan up to 10 agents
- Free tier covers up to 10 agents with no time limit
- Generous free tier
- Free plan includes chat widget, shared inbox, email and SSO
- India built
- Product comes from Chennai-headquartered Freshworks
- Large install base
- Pricing page claims 74,000+ businesses worldwide
- Metered campaign contacts
- Campaign contacts cost 100 dollars a month per 5,000
- Metered connector tasks
- Connector app tasks bill at 80 dollars per 5,000
- Multilingual gated to pro
- Multilingual conversations only start at the Pro tier
- No published INR pricing
- Our catalog flags Indian buyers absorbing forex on renewals
- Transparent published pricing
- Every tier including Enterprise shows a published rate
- Usd list pricing
- Pricing page quotes USD per agent with no INR list price
- Variable AI bill
- Session-based Freddy billing makes the AI portion unpredictable
- Voice costs extra
- Freshcaller voice starts at 15 to 69 dollars per agent by tier
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Freshchat pricinghttps://www.freshworks.com/live-chat-software/pricing/
- Freshchathttps://www.freshworks.com/live-chat-software/
- Freshworks India withholding tax FAQ (Freshworks Inc bills Indian customers)https://www.freshworks.com/company/india-wht/
- Freshworks sales and service tax FAQhttps://www.freshworks.com/company/sales-and-service-tax-faqs/
- Freshworks termshttps://www.freshworks.com/terms/
Verified against the sources above. How we research & rate software →
Freshchat questions
Does Freshchat give a GST invoice in India?
- Whether Freshchat issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Freshchat good for Indian small businesses?
- It suits Indian support teams handling WhatsApp, Instagram and website chat from one inbox. It bills in rupees, so there is no card forex markup. It is not the right pick for small teams that want an AI deflection bot on a fixed monthly budget, because AI agent sessions are billed in packs on top of seats.
Does Freshchat have a free plan?
- Freshchat lists a free plan, but check the official pricing page for current usage limits before choosing it.
What users say
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