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Live chat and AI chatbot software from Freshworks for website, app, and messaging support.
A strong fit for Indian businesses, especially Freshworks users, that want live chat plus AI bots across web and messaging with local billing and support. Advanced bot/automation features sit in higher tiers, so map needs to a plan. Verify current per-agent pricing on Freshworks' India site.
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Use it if indian businesses wanting live chat + bots. Avoid it if teams wanting a free-forever simple chat widget.
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Claim or correct this listing →Registered business, per month
₹19
Freshchat is billed in rupees at ₹19/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹228/yr). Without reclaim, add 18% for about ₹22 a month.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Freshchat? See your whole stack's real India cost and where you could switch to save.
Audit my stackFreshchat, from the Chennai-headquartered Freshworks, is a messaging and AI-chatbot platform for customer support and engagement across website, in-app, WhatsApp, and social channels. It includes bots, a team inbox, and integrations with the Freshworks suite, billed in INR.
Tools in our catalog that Freshchat integrates with — useful when you're assembling a connected stack.
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These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
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Capture every inbound enquiry through forms, be instantly reachable on WhatsApp and website chat, keep leads in a CRM, and call back fast, because for local businesses in India speed and being on WhatsApp win more leads than any clever tactic.
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Stand up a help desk as the backbone, put an AI agent trained on your policies in front of it, automate WhatsApp because that is where Indian shoppers message, add voice only for COD and delivery issues, and measure CSAT.
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Use Freshchat if indian businesses wanting live chat + bots. Avoid it if teams wanting a free-forever simple chat widget.
Freshchat is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Freshchat lists a free plan, but check the official pricing page for current usage limits before choosing it.
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