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Voice & Call Agents
Acefone
Cloud telephony and VoIP provider with virtual numbers, IVR, and contact-centre features.
Spec sheet
All-in India price
₹1,599/user/mo
For a registered business
- Free plan
- Not available
- Free trial
- Available
- Status
- Curated 29 Jul 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
A reasonable cloud-telephony option for businesses wanting virtual numbers, IVR, and contact-centre features with CRM integrations. Shortlist it against Exotel/MyOperator on number availability, support, and pricing for your region.
Read the full verdict
Verify current plan and usage pricing on the official site.
FindThatSoftware has manually reviewed this listing against 2 public sources. Check source links before buying because pricing and availability can change.
In short
Acefone is listed under Voice & Call Agents, reviewed for Indian buyers. It costs about ₹1,599/user/mo before GST, billed in rupees. That is per user with a 6-user minimum, so the smallest bill is about ₹9,594 a month. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for SMBs and enterprises needing hosted calling; a poor fit for two or three person sales teams, because the five or six seat minimum means paying for licences nobody will ever log into.
What Acefone costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month
₹1,599
Acefone is billed in rupees at ₹1,599/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹19,188/yr). Without reclaim, add 18% for about ₹1,887 a month.
- Sticker price
- ₹1,599/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹1,599
- Registered per user per year
- ₹19,188
- If you can't reclaim GST
- ₹1,887
- Try first
- Free trial before you commit budget.
- Watch for
- Professional from ₹1,599/user/mo (min 6 seats), with a higher Ultra tier (min 5); prices exclude GST and calling/number add-ons are extra. 7-day free trial, no free plan.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Acefone? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Acefone fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Acefone?
Acefone offers cloud telephony and VoIP services, including virtual and toll-free numbers, IVR, call routing, and a contact-centre suite with CRM integrations. It serves SMBs and enterprises wanting hosted business calling across India and other markets.
What you gain, and what you give up.
The case for
- Rupee prices are printed publicly at ₹1,599 and ₹1,999 per user monthly, with unlimited calling within India included on both plans.
- The add-on sheet is itemised, so WhatsApp at ₹200 per seat and extra DIDs at ₹100 each are visible before you sign anything.
- Toll free minute packs are published with their overage rate, ₹4,500 for 3,000 minutes and ₹1.60 for every minute beyond that.
The catch
- The cheaper Professional plan carries a six seat minimum while the dearer Ultra plan needs only five, so the smallest teams pay more to start.
- Professional gives phone support only 16 hours a day on weekdays. Round the clock call support is reserved for the Ultra plan.
- Extra channels cost ₹600 each and can only be added in pairs, so the smallest capacity top-up is ₹1,200 a month.
- Call recording is kept three months on Professional and six on Ultra, and holding it past twelve months costs ₹100 per seat monthly.
Best for
- SMBs and enterprises needing hosted calling
- Teams wanting toll-free/virtual numbers
- Businesses needing IVR + CRM integration
Who should avoid it
- Two or three person sales teams, because the five or six seat minimum means paying for licences nobody will ever log into.
- Teams that want to buy online today, since both plans route to a Get in touch button rather than a checkout.
India readiness
How well Acefone fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Acefone
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Acefone compares
Against the 7 other cloud telephony tools we list, from what we verified on each vendor’s own pages.
Less common among the other cloud telephony tools
Recorded for Acefone and for at most a third of the 7 others we list.
- Multi level IVR
- Scheduled reports
- Auto attendant
- Blind transfer
- Call forwarding
- Call whisper
- Missed call alerts
- Number porting
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Acefone
Compare practical options in the same category by price, fit, and caveats.
- CallHippoSales/support teams needing virtual numbers₹1,900/user/mo
- SkipCallsIndian agencies or service firms with US or Canadian customers who need a local US or Canadian number answered around the clock, provided support agrees to issue one to an account based outside those countries₹1,641/mo
- KnowlarityIndian SMBs and enterprises needing cloud telephony₹1,400/mo
What we verified about Acefone
Read from Acefone’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Acefone does
Features we confirmed75
- Webhooks
- APIs and webhooks with webhook logs and retry on both plans
- Warm transfer
- Warm transfer briefs a colleague with customer context before handing over
- Voicemail
- Callers can leave voice messages during off-hours
- Voice API
- API Connect product plus documented Voice and SMS APIs
- Toll free numbers
- Toll free number is a listed add-on with published minute packs
- Sticky agent routing
- Sticky agent directs repeat callers to the agent they spoke to before
- Speech analytics
- Xtract turns calls into actionable steps with AI speech analytics
- Scheduled email reports
- Custom scheduled email reports delivered weekly to quarterly
- Role based permissions
- Standard permission roles on Professional, custom roles on Ultra
- Number porting
- Ports local, business and vanity numbers from another provider
- Multi level IVR
- Virtual receptionist offers a multi-level interactive voice menu to callers
- Missed call alerts
- Instant SMS or email alerts for missed calls
- Click to call
- Click-to-call button for agents and a website widget for customers
- Call whisper
- Supervisors can discreetly coach an agent during a live call
- Call recording
- Records inbound and outbound calls for disputes, training and QA
- Call forwarding
- Forwards inbound calls to different agents, departments or devices
- Call blocking
- Block unwanted callers and manage the block list from the portal
- Blind transfer
- Blind or cold transfer instantly moves a call to a better-suited agent
- Auto attendant
- Auto-attendant greets and routes callers as a virtual receptionist
- Voice AI agent
- AI Voice Agents product automates conversations as a voice bot
- Agent break tracking
- Agent break summary and agent time entry appear in the reports table
- Agent performance reports
- Agent performance report is listed in the reports section
- Agent scripts
- Agent script feature is included in core features on both plans
- Agent two factor authentication
- OTP for agent MFA is listed in the user management table
- API rate limit 5 rps
- Pricing footnote sets 5 requests per second as the standard API limit
- Auto generated passwords
- Auto generate password appears in the user management table
- Automatic call distribution
- ACD automatically receives and distributes calls to available agents
- Azure SSO
- SSO via Azure Cloud is listed under user management
- Bulk lead list upload
- Lead list bulk upload is a listed core feature
- Bulk SMS
- Send texts, use multiple SMS-enabled numbers and send bulk messages
- Call and contact masking
- Sensitive information call and contact masking is a listed feature
- Call announcement
- Announces caller name and interaction history before the agent answers
- Call barge
- Managers can drop into a live call to help resolve it
- Call conferencing
- Call conferencing connects many participants from anywhere
- Call detail records
- CDR reports after each interaction with duration and FCR metrics
- Call disposition lists
- Create disposition list appears in the core features table
- Call flipping
- Flip a live call between devices without dropping it
- Call queues
- Incoming calls are queued and routed first-come-first-serve to free agents
- Call routing rules
- Multiple routing strategies including routing by time of day
- Call twinning
- Same call rings on multiple devices linked to one agent account
- Campaign performance report
- Campaign performance report listed under reports and analytics
- Contact import
- Import contacts from Google Contacts or other contact managers
- CRM screen pop
- View contact profile pulls purchase and query history during a call
- Custom music on hold
- Custom music or message on hold replaces the default tone
- Custom ringback tones
- Custom ringbacks play rule-based audio while callers wait
- Dial ratio control
- Dial ratio limit is NA on Professional and 1:1 on Ultra
- Did virtual numbers
- One standard DID included, more as an add-on at Rs 100 each
- Dnd list filtering
- DND leads handling is listed so do-not-disturb numbers can be excluded
- Emergency address management
- Add or update emergency addresses to stay compliant
- End to end call encryption
- Conversations are encrypted at the origin device and decrypted at destination
- External call transfer
- External transfer appears as a core feature on both plans
- Hd voice codecs
- Wideband audio codecs prioritise voice packets on poor bandwidth
- In call notes
- Agents take notes during live calls and pin them to customer profiles
- Intercom extensions
- Intercom management connects team members via an extension directory
- Mobile caller id number
- Mobile CLI is a published add-on at Rs 500 a month
- Outbound auto dialer
- Dialer with manual OBD calling on Professional, full dialer on Ultra
- Per user IP whitelisting
- User-wise IP whitelisting appears in the user management rows
- Recording export to own storage
- Call recording storage over your own AWS S3 or SFTP is listed
- Report delivery to s3 sftp
- Custom reports can be delivered on AWS S3 or SFTP
- Ring groups
- Ring multiple extensions sequentially or simultaneously by group
- Scheduled callbacks
- Callers can book a callback instead of waiting in queue
- Secure sip trunking
- SIP trunks with IP whitelisting, 2FA and toll fraud protection
- Silent call monitoring
- Blind call monitoring lets managers listen in without being heard
- Skill based dialing
- Skill based dialing is listed in the core features comparison table
- SMS auto notification workflows
- Automated texts fire on missed, answered inbound and outbound calls
- SMS templates with placeholders
- Ready-made SMS templates with placeholder merge fields
- Softphone app
- Softphone application gives agents full features on the move
- Speed dial
- Assign digits to frequently dialled office numbers
- Text to speech prompts
- Text-to-speech generates greetings and hold messages with chosen accent
- Tiered recording retention
- Recording kept 3 months on Professional and 6 months on Ultra
- Two way audio streaming
- Voice Stream provides two-way audio streaming for marketing, sales and support
- Video calling
- Enable video call is an add-on on Ultra
- Voicemail to email
- Voicemail recordings are delivered straight to the inbox
- Webform capture
- Webform and webform report appear in core features and reporting
- WhatsApp business calling
- WhatsApp Business Calling is a named solution and a Rs 200 per seat add-on
What people use it for3
- Monitor agent quality
- Whisper, barge and blind monitoring exist for agent coaching and QA
- Capture and qualify leads
- Missed call alerts framed as never losing an opportunity or lead
- Run a calling operation
- AI Voice Agents pitch faster consistent cheaper support by automating conversations
Works with17
- Zoho CRM
- Featured integration for adding Zoho to Acefone cloud calling
- Zendesk
- Zendesk appears in the CRM integrations grid
- Salesforce
- Featured CRM integration listed on the integrations page
- Microsoft teams
- MS Teams integration listed under enterprise integrations
- Microsoft dynamics
- MS Dynamics 365 is a featured enterprise CRM integration
- Leadsquared
- Featured call-center CRM integration for lead handling
- Hubspot
- HubSpot CRM integration is listed on both pricing and integrations pages
- Google workspace
- Google Workspace integration listed in the integrations grid
- Google contacts
- Import contacts feature explicitly names Google Contacts
- Freshdesk
- Freshworks and Freshdesk both listed among ready integrations
- Bitrix24
- Bitrix24 enterprise CRM integration listed on the integrations page
- Aws s3
- Reports and call recordings can be delivered to your own AWS S3
- Convin
- Convin conversation intelligence listed under voicebot integrations
- Convozen
- ConvoZen real-time voice analytics listed as an integration partner
- Fundamento
- Fundamento conversational AI listed under voice bot integrations
- Kapture CRM
- Kapture unified console integration listed with AI automations
- Meritto
- Meritto education CRM integration for admissions and enrollment
Terms, compliance and how you buy28
- Sales led only
- Every CTA is Book a demo, Talk to sales or Get in touch
- KYC required
- FAQ describes a KYC process taking a handful of hours before activation
- Addon heavy pricing
- WhatsApp, extra DIDs, channels, security and long retention are all separate line items
- 24x7 support
- Chat support is 24x7 on both Professional and Ultra
- 16x5 phone support on entry plan
- Professional gets call support 16 hours a day five days a week
- 7 day free trial
- Inclusions row shows a 7 day free trial with limited calling on both plans
- 99 5 percent uptime claim
- Features page advertises 99.5% uptime on their cloud servers
- Bfsi vertical focus
- Industries menu leads with BFSI, healthcare, education and retail
- Channels sold in pairs
- Additional channels cost Rs 600 each and must be added in multiples of two
- Contact center oriented
- Product is packaged as Contact Center Studio rather than a simple phone line
- Enterprise tier quote only
- Enterprise plan shows Contact Us with custom infrastructure and SLAs
- Five seat minimum on top plan
- Ultra at Rs 1,999 states a minimum of 5 seats
- GST invoice
- Indian entity billing in rupees; our catalog records gstInvoice true
- India built
- Indian toll-free sales lines, INR-first pricing, and our catalog marks indiaHQ true
- INR pricing published
- Rs 1,599 and Rs 1,999 per user per month are printed on the pricing page
- Multi country numbers
- Pricing switcher covers India, USA/Canada, UK, Australia and UAE
- No free plan
- Only a time-limited trial is offered, no permanently free tier
- No online checkout
- Both published plans route to a Get in touch button rather than a buy flow
- Onboarding sessions included
- One setup session on Professional and up to three on Ultra
- Per seat monthly pricing
- Both plans are quoted price per user per month
- Recording retention costs extra
- Holding recordings past 12 months costs Rs 100 per seat per month
- Seat minimum inverted
- The cheaper plan needs six seats while the dearer one needs five, so tiny teams pay more
- Servetel sibling brand
- Site header links Servetel as a related brand of the same group
- Six seat minimum on entry plan
- Professional at Rs 1,599 carries a minimum of 6 seats
- SMS quota on entry plan
- Professional caps campaign SMS/email at 500 while Ultra is unlimited
- Trial has limited calling
- The 7 day trial is explicitly marked limited calling, not full access
- Uk entity available
- Header switches between Acefone IN, Acefone UK and Servetel
- Unlimited domestic calling included
- Unlimited calling within India is included on both published plans
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Editorially curated, with deeper source-checking in progress. How we research & rate software →
Acefone questions
Does Acefone give a GST invoice in India?
- Acefone issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Acefone good for Indian small businesses?
- It suits SMBs and enterprises needing hosted calling. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for two or three person sales teams, because the five or six seat minimum means paying for licences nobody will ever log into.
Does Acefone have a free plan?
- Acefone does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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