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Voice & Call Agents
Knowlarity
Indian cloud telephony provider offering virtual numbers, IVR, and cloud contact-centre tools.
Spec sheet
All-in India price
₹1,400/mo
For a registered business, billed yearly
- Free plan
- Not available
- Free trial
- Available
- Status
- Curated 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Knowlarity if you need Indian business numbers (virtual, toll free or missed call) with an IVR and a small to mid sized calling team, and want a published rupee rate card before you talk to sales. Before paying, map which products you actually need, because contact centre seats, number rentals, toll free minutes and per pulse usage are billed separately.
Read the full verdict
Ask for the current rates and a GST invoice in writing, since the public pricing pages do not mention GST invoicing and look unchanged for a few years. The WebRTC softphone plans lock you into a one year contract paid quarterly in advance, so use the 7 day trial on real call volume first. Against Exotel or Ozonetel, Knowlarity publishes more of its rate card, but the 30 second pulse and small free minute bundles can make a busy inbound line cost more than the headline plan suggests.
FindThatSoftware has manually reviewed this listing against 11 public sources. Check source links before buying because pricing and availability can change.
In short
Knowlarity is listed under Voice & Call Agents, reviewed for Indian buyers. It costs about ₹1,400/mo before GST, billed in rupees. FindThatSoftware rates it best for Indian SMBs and enterprises needing cloud telephony; a poor fit for startups testing a support line for a month, since the softphone plans run a one year minimum and toll free and virtual number plans are billed yearly.
What Knowlarity costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per month, billed yearly
₹1,400
Knowlarity is billed in rupees at ₹1,400/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹16,800/yr). Without reclaim, add 18% for about ₹1,652 a month.
- Sticker price
- ₹1,400/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹1,400
- Registered per year
- ₹16,800
- If you can't reclaim GST
- ₹1,652
- Try first
- Free trial before you commit budget.
- Watch for
- Prices are in rupees and exclude taxes, which the terms say are added as applicable.
More
Contact centre and softphone plans are charged per agent per month, toll free and prepaid virtual number plans are paid yearly, and calls beyond the included minutes are billed on a 30 second pulse on top. The trap is commitment: the WebRTC softphone plans need a one year contract paid quarterly in advance, and refunds cover only unused services the vendor failed to deliver.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Knowlarity? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Knowlarity fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Knowlarity?
Knowlarity is a Gurugram based cloud telephony provider run by Knowlarity Communications Private Limited, which the vendor says has been part of the Gupshup group since February 2022. It sells virtual, toll free and missed call numbers, multi level IVR in English, Hindi and regional languages, click to call, number masking, auto dialers and a cloud contact centre with call routing, recording and supervisor whisper and barge. Calls run on Knowlarity's cloud, with agents answering on mobile phones or on a softphone over WebRTC or MPLS, and the vendor offers CRM integration as a plug in. Speech analytics, text to speech, voice bots, SMS and WhatsApp Business API sit alongside the voice products. Each number needs telecom KYC documents within 7 days of activation, or the service is suspended and later terminated.
What you gain, and what you give up.
The case for
- Rupee rate cards are published for contact centre seats, softphone plans, toll free numbers, prepaid virtual number plans and missed call numbers, so most costs can be estimated without a sales call.
- Toll free and prepaid virtual number plans list the yearly rental, included minutes and the per pulse rate after that, so call cost can be modelled before signing.
- One vendor covers numbers, multi level IVR in English, Hindi and regional languages, dialers, number masking and a contact centre with call whisper and barge.
The catch
- The WebRTC softphone plans need a one year minimum contract paid quarterly in advance, and the published card assumes 10 agents.
- Calls are billed on a 30 second pulse, so short calls cost more per minute than the headline rate suggests.
- Toll free plans include only 500 free incoming minutes a month and charge per minute after that, which a busy support line uses up quickly.
- Refunds cover only unused services the vendor failed to deliver, and missing telecom KYC documents can get a number suspended and then terminated with no refund.
Best for
- Indian SMBs and enterprises needing cloud telephony
- Teams wanting IVR and virtual numbers
- Businesses building a hosted contact centre
Who should avoid it
- Startups testing a support line for a month, since the softphone plans run a one year minimum and toll free and virtual number plans are billed yearly.
- Teams with short calls, since the 30 second pulse makes the effective per minute rate worse the shorter your average call.
India readiness
How well Knowlarity fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Knowlarity
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Knowlarity compares
Against the 7 other cloud telephony tools we list, from what we verified on each vendor’s own pages.
Less common among the other cloud telephony tools
Recorded for Knowlarity and for at most a third of the 7 others we list.
- Lead management
- Text to speech
- Cloud contact centre
- Phone number masking
- Toll free numbers
- Virtual phone numbers
- Auto dialer
- Speech analytics
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Knowlarity
Compare practical options in the same category by price, fit, and caveats.
- CallHippoSales/support teams needing virtual numbers₹1,900/user/mo
- MyOperatorIndian sales or support teams of about ten people who want calls and WhatsApp on one rupee bill₹5,000/mo
- AcefoneIndian sales or support teams of five to fifty agents that need calling with unlimited domestic minutes₹1,599/user/mo
Where Knowlarity fits in a workflow
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What we verified about Knowlarity
Read from Knowlarity’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Knowlarity does
Features we confirmed21
- WhatsApp business API
- WhatsApp Business API is a named messaging product alongside voice
- Virtual phone numbers
- Virtual Number is a listed voice product with its own rental and per-minute rates
- Toll free numbers
- Toll Free Number is a named product with published annual rental and per-minute rates
- Text to speech
- Text to Speech is a listed AI product
- Speech analytics
- Speech Analytics is listed under the Artificial Intelligence product group
- Number masking
- Number Masking is a named product for privacy-protected calling
- Lead management
- Lead Management is a listed product, bundled in the Rs 3,499 Tentacle plan
- Cloud contact centre
- Cloud Contact Center is the headline voice product with per-agent plans
- Click to call
- Click to Call is a listed product and outbound calls run at 40p/min through the C2C solution
- Auto dialer
- Auto Dialer is listed under voice products
- Automated outbound calling
- Automated Outbound Calling is a named voice product
- Chatbot voicebot
- ChatBot/VoiceBot is a listed AI product
- Google verified calling
- Google Verified Calling appears in the products menu
- IVR builder
- IVR Solution is a core listed product in the voice menu
- Missed call service
- Missed Call is listed as a distinct voice product for lead capture
- Promotional SMS
- Promotional SMS is a listed messaging product
- Softphone mpls
- Softphone with MPLS is a separate plan line at Rs 1,999-2,999 per agent
- Softphone webrtc
- Softphone with WebRTC is sold as its own plan line at Rs 1,499-1,999 per agent
- Transactional SMS
- Transactional SMS is a listed messaging product
- Truecaller verified calling
- Truecaller Verified Calling appears in the products menu
- Video platform
- Video is listed as its own product category
What people use it for4
- Run a calling operation
- Remote Work Solution is a named solution-by-need for distributed agents
- Run field service operations
- Logistics & Delivery is a named solution, typically using number masking
- Capture and qualify leads
- Sales & Lead Generation is a named solution-by-need
- Automated surveys and feedback calls
- Automated Calls, Survey & Feedback is a listed solution
Works with3
- WhatsApp is offered as a messaging channel via the Business API product
- Truecaller
- Truecaller Verified Calling is offered as a caller-identity product
- Tentacle
- The Rs 3,499 plan bundles lead management branded as Tentacle
Terms, compliance and how you buy23
- Per agent pricing
- Softphone plans are explicitly priced per agent per month
- Gurugram headquartered
- Footer address is AWFIS, Ambience Mall, Gurugram, Haryana
- 30 second billing pulse
- Pricing page states a 30sec calling pulse, so a 35 second call bills as a minute
- AI pricing not published
- The /pricing/ai page renders no rate table and only offers Request a Demo
- All india one rate
- Pricing page advertises All India One Pricing with no STD zone differences
- Customised plans on request
- Pricing page states Customized Plans Available and directs to contact us
- Free trial offered
- Every page header carries a Start Free Trial call to action
- GST additional
- Our pricing record states GST is additional to the listed telephony rates
- India built
- Knowlarity Communications Pvt Ltd with a Gurugram registered address in the footer
- Industry specific solutions
- Solutions are cut for BFSI, IT/ITeS, education, healthcare, automobile, real estate, logistics and travel
- INR published rate card
- Voice pricing page prints Rs 1,999, Rs 2,999 and Rs 3,499 per agent per month
- Minimum one year contract
- Voice pricing terms state contract period to be minimum of 1 year
- No monthly rolling plan
- The one-year minimum term rules out testing a support line for a single month
- Operating since 2009
- Footer copyright reads 2009-2026
- Partner reseller programme
- Partner With Us and Our Partners pages are in the company menu
- Plan plus usage billing
- Our record notes telephony is billed as plan plus usage, with number and call charges extra
- Published outbound rate
- Terms state outgoing calls at 40p per minute through the C2C solution
- Quarterly advance payment
- Voice pricing terms state payment is quarterly in advance
- Split smb and enterprise tracks
- Header splits the site into Small Business and Enterprise journeys
- Startup programme
- A Startup Business page sits in the company menu
- Toll free incoming charged
- Cons record toll free incoming at Rs 1.05 a minute after 500 free minutes
- Toll free sales and support lines
- Separate 1800 numbers are published for sales and for support
- Uae market presence
- Site header switches between IND and UAE editions
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Knowlarityhttps://www.knowlarity.com/
- Knowlarity AI pricinghttps://www.knowlarity.com/pricing/ai
- Knowlarity voice pricinghttps://www.knowlarity.com/pricing/voice
- Knowlarity voice pricing (7 day trial)https://www.knowlarity.com/pricing/voice
- Knowlarity cloud call centerhttps://www.knowlarity.com/voice/cloud-call-center-solutions
- Knowlarity IVR solutionshttps://www.knowlarity.com/voice/ivr-solutions
- Knowlarity telesales lead managementhttps://www.knowlarity.com/voice/telesales-lead-management
- Knowlarityhttps://www.knowlarity.com/
- Knowlarity is now part of Gupshuphttps://www.knowlarity.com/news-events/knowlarity-is-now-a-part-of-gupshup
- Knowlarity privacy policyhttps://www.knowlarity.com/privacy-policy
- Knowlarity terms and conditionshttps://www.knowlarity.com/terms-and-condition
Editorially curated, with deeper source-checking in progress. How we research & rate software →
Knowlarity questions
Does Knowlarity give a GST invoice in India?
- Whether Knowlarity issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Knowlarity good for Indian small businesses?
- It suits Indian SMBs and enterprises needing cloud telephony. It bills in rupees, so there is no card forex markup. It is not the right pick for startups testing a support line for a month, since the softphone plans run a one year minimum and toll free and virtual number plans are billed yearly.
Does Knowlarity have a free plan?
- Knowlarity does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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