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Freshchat · Support & Messaging / Chatbots & Assistants
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Freshchat · Support & Messaging / Chatbots & AssistantsHow much does Freshchat cost in India?
Registered business, per month
₹1,499/user
sticker ₹1,499/mo · ₹17,988/yr
₹1,769/user/mo if you can't reclaim GST
Freshchat is billed in rupees at ₹1,499/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹17,988/yr). If you cannot reclaim GST, add 18% for about ₹1,769 a month.
Plans
Freshchat plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
₹0 for up to 10 agents. Chat widget on web & mobile apps, shared inbox, connect email, roles & permissions.
Free
Free
Growth
₹1,799 per agent per month, billed monthly. Everything in Free plus Freddy AI Agent (₹4,299 per 100 sessions), social media messengers, text messaging, reporting & dashboards. Day passes ₹149/pass; connector app tasks ₹6,640 per 5,000.
₹1,799/user/mo
₹1,799/user/mo₹2,123if you can't reclaim GST
Pro
₹4,799 per agent per month, billed monthly. Marked Most Popular. Adds multilingual conversations, custom dashboards & reporting, intelligent routing, multiple SLA policies, agent availability dashboard, BYOC. Day passes ₹499/pass.
₹4,799/user/mo
₹4,799/user/mo₹5,663if you can't reclaim GST
Enterprise
₹7,699 per agent per month, billed monthly. Adds skill-based routing, audit logs, JWT authentication, allowed domains & IP whitelisting. Day passes ₹899/pass.
₹7,699/user/mo
₹7,699/user/mo₹9,085if you can't reclaim GST
Add-on: Freddy AI Copilotadd-on
₹2,879 per agent per month billed monthly; ₹2,399 per agent per month billed annually (= ₹28,788/agent/year). Available on Pro and Enterprise.
₹2,879/user/mo
₹2,879/user/mo₹3,397if you can't reclaim GST
Add-on: Freshcaller voice (Growth)add-on
Voice add-on 'starting from' ₹1,199 per agent per month billed monthly, ₹999 per agent per month billed annually (= ₹11,988/agent/year). USD $18 / $15.
₹1,199/user/mo
₹1,199/user/mo₹1,415if you can't reclaim GST
Add-on: Freshcaller voice (Pro)add-on
Starting from ₹3,399 per agent per month billed monthly, ₹2,799 billed annually (= ₹33,588/agent/year). USD $47 / $39.
₹3,399/user/mo
₹3,399/user/mo₹4,011if you can't reclaim GST
Add-on: Freshcaller voice (Enterprise)add-on
Starting from ₹5,999 per agent per month billed monthly, ₹4,999 billed annually (= ₹59,988/agent/year). USD $83 / $69.
₹5,999/user/mo
₹5,999/user/mo₹7,079if you can't reclaim GST
Add-on: Additional Freddy AI Agent sessionsadd-on
₹4,299 per 100 sessions (USD $49).
₹4,299 per 100 AI Agent sessions
Usage
Add-on: Campaign contactsadd-on
₹7,500 per block (USD $100) for outbound campaign contacts.
₹7,500 per campaign contacts block
Usage
Add-on: Connector app tasksadd-on
₹6,640 per 5,000 tasks (USD $80).
₹6,640 per 5,000 connector app tasks
Usage
Free plan up to 10 agents. Paid from ₹1,499/user/mo (Growth, billed annually), with higher Pro and Enterprise tiers. Freddy AI billed separately. 14-day trial. USD.
Why this number
What global directories leave out
Priced in rupees
Freshchat bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Freshchat pricing, answered
- How much does Freshchat cost in India?
- Freshchat starts at ₹1,499/mo. For a GST-registered business that works out to about ₹1,499 a month (₹17,988 a year), with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹1,769 a month.
- Does Freshchat bill in INR or USD?
- Freshchat bills in Indian rupees, so there is no forex markup. 18% GST applies, reclaimable as input credit if you are registered. Some Indian vendors already include GST in the listed price.
- Does Freshchat have a free plan?
- Yes, Freshchat lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Are there cheaper alternatives to Freshchat in India?
- Yes. Tawk.to works out cheaper at about ₹99 a month for a registered business. Compare the full Support & Messaging / Chatbots & Assistants options before deciding.