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Intercom · Support & Messaging / Chatbots & Assistants
FindThatSoftwareIndia pricing
How much does Intercom cost in India?
Registered business, per month
₹2,893/user
sticker $29/mo · ₹34,711/yr
₹3,413/user/mo if you can't reclaim GST
Intercom advertises $29/mo. A GST-registered business in India pays about ₹2,893 a month (₹34,711/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹3,413 a month with 18% GST on top.
Plans
Intercom plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Essentialmin 1 seats
$29 per seat/mo billed annually, or $348/seat/year. Includes Fin AI Agent, Messenger, shared inbox and ticketing, pre-built reports, and public help center. Fin outcomes are billed separately at $0.99 each.
Sticker$39/user/mo
India₹3,890/user/mo₹4,590if you can't reclaim GST
Advancedmin 1 seats
$85 per seat/mo billed annually, or $1,020/seat/year. Adds multiple team inboxes, workflow automation builder, round-robin assignment, private and multilingual help center, and 20 free Lite seats.
Sticker$99/user/mo
India₹9,875/user/mo₹11,652if you can't reclaim GST
Expertmin 1 seats
$132 per seat/mo billed annually, or $1,584/seat/year. Adds SSO and identity management, HIPAA support, SLAs, multibrand Messenger and Help Center, and 50 free Lite seats.
Sticker$139/user/mo
India₹13,864/user/mo₹16,360if you can't reclaim GST
Fin AI Agent (with your existing helpdesk)
$0.99 per resolution outcome, no seats required, and no setup, integration, or platform fees. Works on Salesforce and other helpdesks. A minimum monthly commitment applies (example: 50 outcomes). An outcome means the customer confirms resolution, does not ask for more help, or Fin completes a Procedure or handoff, charged once per conversation.
Sticker$0.99 per Fin resolution outcome
IndiaUsage
Fin outcomes on any Intercom plan
All three seat plans add from $0.99 per Fin outcome on top of the seat price. Intercom pricing has two parts, seats plus usage.
Sticker$0.99 per Fin resolution outcome
IndiaUsage
Pro add-onadd-on
$99/month. Includes analysis of 1,000 conversations/month and 2,000 Operator credits/month, with extra credits at $0.01 each. Adds advanced AI analysis, quality monitoring, and the Operator agent.
Sticker$99/mo
India₹9,875/mo₹11,652if you can't reclaim GST
Copilot add-onadd-on
$29 per agent/month billed annually, or $348/agent/year, with unlimited usage. Every agent already gets 10 Copilot and 10 AI auto-translation conversations free per month.
Sticker$35/user/mo
India₹3,491/user/mo₹4,119if you can't reclaim GST
Proactive Support Plus add-onadd-on
$99/month, including 500 outbound messages, with additional messages charged per unit. Covers Product Tours, Surveys, In-app messages, Mobile Push, Carousels, Posts, Checklists, and the Series campaign builder.
Sticker$99/mo
India₹9,875/mo₹11,652if you can't reclaim GST
Operator credits (overage)add-on
$0.01 per credit beyond the 2,000 credits/month included in the Pro add-on. Credits meter Operator usage, and simple actions cost fewer.
Sticker$0.01 per Operator credit
IndiaUsage
Free trial
14-day free trial, no credit card required, includes all features, Fin, and add-ons.
StickerFree
IndiaFree
Early Stage startup discount
Up to 93% off plus 1 year of Fin free through the Early Stage Program (12,000+ startups). Eligibility-gated, no fixed price.
StickerCustom
IndiaQuote
Pay annually, save up to 26%. Intercom's Essential plan is about 26% cheaper billed yearly than month-to-month, roughly ₹11,964/user/year less. Toggle the billing cycle above to compare every plan.
Per-seat from $29/user/mo (Essential); higher tiers add features. The Fin AI Agent is billed separately on a usage basis per resolution, on top of the seat price. 14-day trial, no card. USD.
Team cost
What Intercom costs your team in India
Intercom is priced per user, so the bill scales with headcount. All-in cost for a GST-registered business, after the card forex markup.
| Team size | Per month | Per year |
|---|---|---|
| 1 user | ₹2,893 | ₹34,711 |
| 5 users | ₹14,465 | ₹1,73,555 |
| 10 users | ₹28,930 | ₹3,47,110 |
| 25 users | ₹72,325 | ₹8,67,775 |
Why this number
What global directories leave out
Card forex markup
Intercom bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Intercom pricing, answered
- Can a GST-registered business reclaim GST on Intercom?
- Yes. 18% GST applies, but a GST-registered business recovers it in full through the reverse-charge mechanism: you self-account for the tax on the import of service and claim it back as input tax credit. It nets to zero, so the real India premium is the forex markup, not the GST.
- Is Intercom priced per user in India?
- Intercom's India cost is per seat, not a flat fee, so a team pays a multiple of the per-user figure above. Budget for the number of people who need access, not a single licence.
- Does Intercom give a GST invoice in India?
- No. Intercom does not issue an Indian GST invoice. A GST-registered business can still recover the 18% through the reverse-charge mechanism: raise a self-invoice for the import of service and claim it as input tax credit in your GSTR-3B. There is no vendor-issued GST invoice, so this self-invoice is the only route.
- Does Intercom have a free plan?
- Intercom does not list a permanent free plan, but it offers a free trial before you commit budget.
- Are there cheaper alternatives to Intercom in India?
- Yes. Zoho Desk works out cheaper at about ₹420 a month for a registered business, roughly ₹29,671 a year less than Intercom. Compare the full Support & Messaging / Chatbots & Assistants options before deciding.
- Is Intercom cheaper billed annually in India?
- Yes. Paying annually is about 26% cheaper than month-to-month, saving roughly ₹11,964 per user a year on the Essential plan. Use the billing toggle in the plan table above to compare each plan's monthly and annual rate.
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