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Intercom · Support & Messaging / Chatbots & Assistants
FindThatSoftwareIndia pricing
How much does Intercom cost in India?
Registered business, per month
₹2,874/user
sticker $29/mo · ₹34,491/yr
₹3,392/user/mo if you can't reclaim GST
Intercom advertises $29/mo. A GST-registered business in India pays about ₹2,874 a month (₹34,491/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹3,392 a month with 18% GST on top.
Plans
Intercom plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Essentialmin 1 seats
$29 per seat/mo billed annually = $348/seat/year (the page's default toggle state). Fin AI Agent included, Messenger, shared inbox and ticketing, pre-built reports, public help center. Fin outcomes billed separately at $0.99 each.
$39/user/mo
₹3,865/user/mo₹4,561if you can't reclaim GST
Advancedmin 1 seats
$85 per seat/mo billed annually = $1,020/seat/year. Adds multiple team inboxes, workflow automation builder, round-robin assignment, private/multilingual help center, and 20 free Lite seats.
$99/user/mo
₹9,812/user/mo₹11,578if you can't reclaim GST
Expertmin 1 seats
$132 per seat/mo billed annually = $1,584/seat/year. Adds SSO & identity management, HIPAA support, SLAs, multibrand Messenger/Help Center, and 50 free Lite seats.
$139/user/mo
₹13,777/user/mo₹16,256if you can't reclaim GST
Fin AI Agent (with your existing helpdesk)
$0.99 per resolution outcome, no seats required, no setup/integration/platform fees. Works on Salesforce and other helpdesks. A minimum monthly commitment applies (page example: 50 outcomes). An 'outcome' = customer confirms resolution, or does not ask for more help, or Fin completes a Procedure/handoff; charged once per conversation.
$0.99 per Fin resolution outcome
Usage
Fin outcomes on any Intercom plan
All three seat plans are quoted 'From $0.99 per Fin outcome' on top of the seat price - Intercom pricing has two components, seats plus usage.
$0.99 per Fin resolution outcome
Usage
Pro add-onadd-on
$99/month. Includes analysis of 1,000 conversations/month and 2,000 Operator credits/month; extra credits $0.01 each. Advanced AI analysis, quality monitoring, and the Operator agent.
$99/mo
₹9,812/mo₹11,578if you can't reclaim GST
Copilot add-onadd-on
$29 per agent/month billed annually = $348/agent/year, unlimited usage. Every agent already gets 10 Copilot and 10 AI auto-translation conversations free per month.
$35/user/mo
₹3,469/user/mo₹4,093if you can't reclaim GST
Proactive Support Plus add-onadd-on
$99/month includes 500 outbound messages; additional messages charged per unit. Covers Product Tours, Surveys, In-app messages, Mobile Push, Carousels, Posts, Checklists, Series campaign builder.
$99/mo
₹9,812/mo₹11,578if you can't reclaim GST
Operator credits (overage)add-on
$0.01 per credit beyond the 2,000 credits/month included in the Pro add-on. Credits meter Operator usage; simple actions cost fewer.
$0.01 per Operator credit
Usage
Free trial
14-day free trial, no credit card required, includes all features, Fin, and add-ons.
Free
Free
Early Stage startup discount
'Up to 93% off + 1 year of Fin free' via the Early Stage Program (12,000+ startups). Eligibility-gated, no fixed price.
Custom
Quote
Per-seat from $29/user/mo (Essential); higher tiers add features. The Fin AI Agent is billed separately on a usage basis per resolution, on top of the seat price. 14-day trial, no card. USD.
Why this number
What global directories leave out
Card forex markup
Intercom bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Intercom pricing, answered
- How much does Intercom cost in India?
- Intercom starts at $29/mo. For a GST-registered business that works out to about ₹2,874 a month (₹34,491 a year) after the card forex markup, with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹3,392 a month.
- Does Intercom bill in INR or USD?
- Intercom bills in USD. An Indian card adds a forex markup of about 3.5% over the mid-market rate (the real, non-reclaimable premium). 18% GST also applies, but a registered business reclaims it and foreign B2B is reverse-charged, so the vendor bills no GST.
- Does Intercom have a free plan?
- Intercom does not list a permanent free plan, but it offers a free trial before you commit budget.
- Are there cheaper alternatives to Intercom in India?
- Yes. Zoho Desk works out cheaper at about ₹420 a month for a registered business. Compare the full Support & Messaging / Chatbots & Assistants options before deciding.