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Tidio · Support & Messaging / Chatbots & Assistants
FindThatSoftwareIndia pricing
Tidio · Support & Messaging / Chatbots & AssistantsHow much does Tidio cost in India?
Registered business, per month
₹2,396
sticker $24.17/mo · ₹28,746/yr
₹2,827/mo if you can't reclaim GST
Tidio advertises $24.17/mo. A GST-registered business in India pays about ₹2,396 a month (₹28,746/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹2,827 a month with 18% GST on top.
Plans
Tidio plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
50 handled conversations/mo, up to 10 operators, live chat, ticketing, email management, video calls, Messenger/Instagram/WhatsApp channels, visual chatbot builder, basic analytics. Not per-seat.
Free
Free
Starter
100 handled conversations/mo, up to 10 operators. Adds live visitors list, operating hours, basic analytics, chat-on-site. Lyro AI and Flows quotas are one-time samples, topped up via paid add-ons.
$29/mo
₹2,874/mo₹3,392if you can't reclaim GST
Growth (250 conversations/mo)
Marked 'Popular'. Volume ladder on the same tier, monthly: 250 conv $59, 400 $89, 600 $129, 800 $159, 1,000 $179, 1,500 $249, 2,000 $349. Up to 10 operators, no per-seat charge. Adds advanced analytics, automatic chat assignment, canned responses, live typing, viewed-pages history, user permissions, remove Tidio branding, Shopify actions.
$59/mo
₹5,848/mo₹6,900if you can't reclaim GST
Plus
From $300/mo platform fee, then AI and human conversations billed separately at discounted usage rates — vendor's own wording. Contact-sales tier (payload variant value 5,000 conversations, from 300 Lyro conversations). Unlimited seats (seat limit lifted, no per-seat charges), departments, multi-project, custom branding, open API, dedicated CSM, priority support, pay by wire transfer. Explicitly EXCLUDED from the 2-months-free annual discount.
$300/mo
₹29,733/mo₹35,086if you can't reclaim GST
Premium
From $2,999/mo, contact sales (payload variant 10,000 conversations, from 3,000 Lyro conversations). Guaranteed AI resolution rate, pay-per-Lyro-resolution, Lyro as a managed service, mobile SDK, SSO, compliance, Slack support, custom analytics. Also excluded from the annual discount.
$2,999/mo
₹2,97,236/mo₹3,50,738if you can't reclaim GST
Lyro AI Agent add-on (50 conversations/mo)add-on
AI conversation quota bought on top of any plan. Monthly ladder: 50 conv $39, 100 $75, 150 $110, 200 $140, 300 $210, 500 $350, 750 $525, 1,000 $700; above 300 on Plus and above 3,000 on Premium is ask-sales. First 50 Lyro conversations are free one-time. Annual billing applies the same 2-months-free rule.
$39/mo
₹3,865/mo₹4,561if you can't reclaim GST
Free plan; lowest paid Starter from $24.17/mo, with Growth and Plus adding features and Premium custom. 7-day trial, no card; annual saves ~2 months. USD. Confirm on vendor site.
Why this number
What global directories leave out
Card forex markup
Tidio bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Tidio pricing, answered
- How much does Tidio cost in India?
- Tidio starts at $24.17/mo. For a GST-registered business that works out to about ₹2,396 a month (₹28,746 a year) after the card forex markup, with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹2,827 a month.
- Does Tidio bill in INR or USD?
- Tidio bills in USD. An Indian card adds a forex markup of about 3.5% over the mid-market rate (the real, non-reclaimable premium). 18% GST also applies, but a registered business reclaims it and foreign B2B is reverse-charged, so the vendor bills no GST.
- Does Tidio have a free plan?
- Yes, Tidio lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Are there cheaper alternatives to Tidio in India?
- Yes. Tawk.to works out cheaper at about ₹99 a month for a registered business. Compare the full Support & Messaging / Chatbots & Assistants options before deciding.