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Tidio · Support & Messaging / Chatbots & Assistants
FindThatSoftwareIndia pricing
Tidio · Support & Messaging / Chatbots & AssistantsHow much does Tidio cost in India?
Registered business, per month
₹2,422
sticker $24.17/mo · ₹29,068/yr
₹2,858/mo if you can't reclaim GST
Tidio advertises $24.17/mo. A GST-registered business in India pays about ₹2,422 a month (₹29,068/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹2,858 a month with 18% GST on top.
Plans
Tidio plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
50 handled conversations/mo, up to 10 operators, live chat, ticketing, email management, video calls, Messenger/Instagram/WhatsApp channels, visual chatbot builder, basic analytics. Not per-seat.
StickerFree
IndiaFree
Starter
100 handled conversations/mo, up to 10 operators. Adds live visitors list, operating hours, basic analytics, chat-on-site. Lyro AI and Flows quotas are one-time samples, topped up via paid add-ons.
Billed annually: Annual billing gives 2 months free, so 10 x $29 = $290 for the year ($24.17/mo).
Sticker$29/mo
India₹2,906/mo₹3,429if you can't reclaim GST
Growth (250 conversations/mo)
Marked 'Popular'. Volume ladder on the same tier, monthly: 250 conv $59, 400 $89, 600 $129, 800 $159, 1,000 $179, 1,500 $249, 2,000 $349. Up to 10 operators, no per-seat charge. Adds advanced analytics, automatic chat assignment, canned responses, live typing, viewed-pages history, user permissions, remove Tidio branding, Shopify actions.
Billed annually: 10 x monthly (2 months free). Annual ladder therefore: 250 conv $590, 400 $890, 600 $1,290, 800 $1,590, 1,000 $1,790, 1,500 $2,490, 2,000 $3,490 per year.
Sticker$59/mo
India₹5,913/mo₹6,977if you can't reclaim GST
Plus
From $300/mo platform fee, then AI and human conversations billed separately at discounted usage rates. Contact-sales tier, covering 5,000 conversations and from 300 Lyro conversations. Unlimited seats (no per-seat charges), departments, multi-project, custom branding, open API, dedicated CSM, priority support, pay by wire transfer. Explicitly excluded from the 2-months-free annual discount.
Sticker$300/mo
India₹30,066/mo₹35,478if you can't reclaim GST
Premium
From $2,999/mo, contact sales. Covers 10,000 conversations and from 3,000 Lyro conversations. Guaranteed AI resolution rate, pay-per-Lyro-resolution, Lyro as a managed service, mobile SDK, SSO, compliance, Slack support, custom analytics. Also excluded from the annual discount.
Sticker$2,999/mo
India₹3,00,557/mo₹3,54,657if you can't reclaim GST
Lyro AI Agent add-on (50 conversations/mo)add-on
AI conversation quota bought on top of any plan. Monthly ladder: 50 conv $39, 100 $75, 150 $110, 200 $140, 300 $210, 500 $350, 750 $525, 1,000 $700. Above 300 on Plus and above 3,000 on Premium is ask-sales. First 50 Lyro conversations are free one-time. Annual billing applies the same 2-months-free rule.
Sticker$39/mo
India₹3,909/mo₹4,612if you can't reclaim GST
Pay annually, save up to 17%. Tidio's Starter plan is about 17% cheaper billed yearly than month-to-month, roughly ₹5,808/year less. Toggle the billing cycle above to compare every plan.
Free plan; lowest paid Starter from $24.17/mo, with Growth and Plus adding features and Premium custom. 7-day trial, no card; annual saves ~2 months. USD. Confirm on vendor site.
Why this number
What global directories leave out
Card forex markup
Tidio bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Tidio pricing, answered
- Can a GST-registered business reclaim GST on Tidio?
- Yes. 18% GST applies, but a GST-registered business recovers it in full through the reverse-charge mechanism: you self-account for the tax on the import of service and claim it back as input tax credit. It nets to zero, so the real India premium is the forex markup, not the GST.
- Does Tidio charge a flat price in India?
- Tidio's starting price is a flat monthly fee, not per user, so on this plan the cost does not multiply as your team grows.
- Does Tidio give a GST invoice in India?
- No. Tidio does not issue an Indian GST invoice. A GST-registered business can still recover the 18% through the reverse-charge mechanism: raise a self-invoice for the import of service and claim it as input tax credit in your GSTR-3B. There is no vendor-issued GST invoice, so this self-invoice is the only route.
- Does Tidio have a free plan?
- Yes, Tidio lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Are there cheaper alternatives to Tidio in India?
- Yes. Tawk.to works out cheaper at about ₹100 a month for a registered business, roughly ₹27,865 a year less than Tidio. Compare the full Support & Messaging / Chatbots & Assistants options before deciding.
- Is Tidio cheaper billed annually in India?
- Yes. Paying annually is about 17% cheaper than month-to-month, saving roughly ₹5,808 a year on the Starter plan. Use the billing toggle in the plan table above to compare each plan's monthly and annual rate.
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