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Help Scout · Support & Messaging / Help Desk & Ticketing
FindThatSoftwareIndia pricing
Help Scout · Support & Messaging / Help Desk & TicketingHow much does Help Scout cost in India?
Registered business, per month
₹2,493/user
sticker $25/mo · ₹29,917/yr
₹2,942/user/mo if you can't reclaim GST
Help Scout advertises $25/mo. A GST-registered business in India pays about ₹2,493 a month (₹29,917/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹2,942 a month with 18% GST on top.
Plans
Help Scout plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
Up to 5 users, 1 shared email Inbox, 1 public knowledge base (Docs site), limited saved replies, 100 contacts/month. No AI tools included.
StickerFree
IndiaFree
Standard
$30 per user/month billed monthly. Up to 25 users, 2 Inboxes, 2 Docs sites, live chat + SMS, WhatsApp/Instagram/Messenger, one basic SLA policy, basic workflows, AI Inbox assistant.
Sticker$30/user/mo
India₹2,992/user/mo₹3,530if you can't reclaim GST
Plus
Marked Popular. $54 per user/month billed monthly. Up to 50 users, 5 Inboxes, 3 Docs sites, 25 light users, advanced workflows, two advanced SLA policies, secure customer portal, unlimited AI Drafts, round-robin routing, Salesforce/Jira/HubSpot.
Sticker$54/user/mo
India₹5,385/user/mo₹6,354if you can't reclaim GST
Promin 10 seats
$90 per user/month billed monthly. Unlimited users with a minimum of 10, so 10 seats is the floor. 10 Inboxes, 5 Docs sites, 50 light users, unlimited workflows and SLA policies, SSO/SAML, HIPAA compliance, dedicated onboarding specialist, strategic account manager. Sold via Book a Demo but the rate is published.
Sticker$90/user/mo
India₹8,975/user/mo₹10,591if you can't reclaim GST
AI Answers (add-on)add-on
$0.75 per AI resolution, billed monthly, the same rate on annual and monthly plans. Available on all plans. 3-month free trial, pre-paid discounts available.
Sticker$0.75 per AI resolution
IndiaUsage
Additional Inbox (add-on)add-on
$12 per extra Inbox per month on monthly billing. Included: Free 1 (marketing materials sometimes say 2), Standard 2, Plus 5, Pro 10.
Sticker$12/mo
India₹1,197/mo₹1,412if you can't reclaim GST
Additional Docs site (add-on)add-on
$24 per extra Docs (knowledge base) site per month on monthly billing. Included: Standard 2, Plus 3, Pro 5.
Sticker$24/mo
India₹2,393/mo₹2,824if you can't reclaim GST
HIPAA (add-on)add-on
$100/month flat, same on annual and monthly billing. Available on Plus and Pro.
Sticker$100/mo
India₹9,972/mo₹11,767if you can't reclaim GST
Free trial
15-day free trial of Standard or Plus, no credit card. Pro trials are arranged via sales. Discounts exist for non-profits/B Corps ('Help Scout for Good') and a startup plan for early-stage companies.
StickerFree
IndiaFree
Pay annually, save up to 17%. Help Scout's Standard plan is about 17% cheaper billed yearly than month-to-month, roughly ₹5,988/user/year less. Toggle the billing cycle above to compare every plan.
Free (5 users, 1 inbox). Paid plans from $25/user/mo, scaling to higher tiers (~16% off annual). AI Answers billed per resolution. USD. Confirm on vendor site.
Team cost
What Help Scout costs your team in India
Help Scout is priced per user, so the bill scales with headcount. All-in cost for a GST-registered business, after the card forex markup.
| Team size | Per month | Per year |
|---|---|---|
| 1 user | ₹2,493 | ₹29,917 |
| 5 users | ₹12,465 | ₹1,49,585 |
| 10 users | ₹24,930 | ₹2,99,170 |
| 25 users | ₹62,325 | ₹7,47,925 |
Why this number
What global directories leave out
Card forex markup
Help Scout bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Help Scout pricing, answered
- Can a GST-registered business reclaim GST on Help Scout?
- Yes. 18% GST applies, but a GST-registered business recovers it in full through the reverse-charge mechanism: you self-account for the tax on the import of service and claim it back as input tax credit. It nets to zero, so the real India premium is the forex markup, not the GST.
- Is Help Scout priced per user in India?
- Help Scout's India cost is per seat, not a flat fee, so a team pays a multiple of the per-user figure above. Budget for the number of people who need access, not a single licence.
- Does Help Scout give a GST invoice in India?
- No. Help Scout does not issue an Indian GST invoice. A GST-registered business can still recover the 18% through the reverse-charge mechanism: raise a self-invoice for the import of service and claim it as input tax credit in your GSTR-3B. There is no vendor-issued GST invoice, so this self-invoice is the only route.
- Does Help Scout have a free plan?
- Yes, Help Scout lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Are there cheaper alternatives to Help Scout in India?
- Yes. Zoho Desk works out cheaper at about ₹420 a month for a registered business, roughly ₹24,877 a year less than Help Scout. Compare the full Support & Messaging / Help Desk & Ticketing options before deciding.
- Is Help Scout cheaper billed annually in India?
- Yes. Paying annually is about 17% cheaper than month-to-month, saving roughly ₹5,988 per user a year on the Standard plan. Use the billing toggle in the plan table above to compare each plan's monthly and annual rate.
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