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Help Scout · Support & Messaging / Help Desk & Ticketing
FindThatSoftwareIndia pricing
Help Scout · Support & Messaging / Help Desk & TicketingHow much does Help Scout cost in India?
Registered business, per month
₹2,478/user
sticker $25/mo · ₹29,733/yr
₹2,924/user/mo if you can't reclaim GST
Help Scout advertises $25/mo. A GST-registered business in India pays about ₹2,478 a month (₹29,733/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹2,924 a month with 18% GST on top.
Plans
Help Scout plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
Up to 5 users, 1 shared email Inbox, 1 public knowledge base (Docs site), limited saved replies, 100 contacts/month. No AI tools included.
Free
Free
Standard
$30 per user/month when billed monthly (the site's default annual view hides this). Up to 25 users, 2 Inboxes, 2 Docs sites, live chat + SMS, WhatsApp/Instagram/Messenger, one basic SLA policy, basic workflows, AI Inbox assistant.
$30/user/mo
₹2,973/user/mo₹3,509if you can't reclaim GST
Plus
Marked Popular. $54 per user/month billed monthly. Up to 50 users, 5 Inboxes, 3 Docs sites, 25 light users, advanced workflows, two advanced SLA policies, secure customer portal, unlimited AI Drafts, round-robin routing, Salesforce/Jira/HubSpot.
$54/user/mo
₹5,352/user/mo₹6,315if you can't reclaim GST
Promin 10 seats
$90 per user/month billed monthly. Compare table states 'Unlimited (minimum 10)' users, so 10 seats is the floor. 10 Inboxes, 5 Docs sites, 50 light users, unlimited workflows and SLA policies, SSO/SAML, HIPAA compliance, dedicated onboarding specialist, strategic account manager. CTA is 'Book a Demo' but the rate is published.
$90/user/mo
₹8,920/user/mo₹10,526if you can't reclaim GST
AI Answers (add-on)add-on
$0.75 per AI resolution, billed monthly; identical rate on annual and monthly plans. Available on all plans. 3-month free trial; pre-paid discounts available.
$0.75 per AI resolution
Usage
Additional Inbox (add-on)add-on
$12 per extra Inbox per month on monthly billing. Included: Free 1 (marketing JSON says 2), Standard 2, Plus 5, Pro 10.
$12/mo
₹1,189/mo₹1,403if you can't reclaim GST
Additional Docs site (add-on)add-on
$24 per extra Docs (knowledge base) site per month on monthly billing. Included: Standard 2, Plus 3, Pro 5.
$24/mo
₹2,379/mo₹2,807if you can't reclaim GST
HIPAA (add-on)add-on
$100/month flat, same on annual and monthly billing. Available on Plus and Pro.
$100/mo
₹9,911/mo₹11,695if you can't reclaim GST
Free trial
15-day free trial of Standard or Plus, no credit card. Pro trials are arranged via sales. Discounts exist for non-profits/B Corps ('Help Scout for Good') and a startup plan for early-stage companies.
Free
Free
Free (5 users, 1 inbox). Paid plans from $25/user/mo, scaling to higher tiers (~16% off annual). AI Answers billed per resolution. USD. Confirm on vendor site.
Why this number
What global directories leave out
Card forex markup
Help Scout bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Help Scout pricing, answered
- How much does Help Scout cost in India?
- Help Scout starts at $25/mo. For a GST-registered business that works out to about ₹2,478 a month (₹29,733 a year) after the card forex markup, with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹2,924 a month.
- Does Help Scout bill in INR or USD?
- Help Scout bills in USD. An Indian card adds a forex markup of about 3.5% over the mid-market rate (the real, non-reclaimable premium). 18% GST also applies, but a registered business reclaims it and foreign B2B is reverse-charged, so the vendor bills no GST.
- Does Help Scout have a free plan?
- Yes, Help Scout lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Are there cheaper alternatives to Help Scout in India?
- Yes. Zoho Desk works out cheaper at about ₹420 a month for a registered business. Compare the full Support & Messaging / Help Desk & Ticketing options before deciding.