Registered business, per month
₹1,499/user
sticker ₹1,499/mo · ₹17,988/yr
₹1,769/user/mo if you can't reclaim GST
Freshdesk is billed in rupees at ₹1,499/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹17,988/yr). If you cannot reclaim GST, add 18% for about ₹1,769 a month.
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
₹1,799 per agent per month, billed monthly. Freddy AI Agent with the first 500 sessions included, ticketing and shared inbox, customer portal and knowledge base, out-of-the-box analytics, threads and tasks, roles and permissions. There is no longer a free Freshdesk tier: the plans are Growth, Pro and Enterprise only.
₹5,399 per agent per month, billed monthly. Marked Most popular. Adds multilingual helpdesk, custom dashboards and reporting, intelligent routing, multiple SLA policies, external collaborators (5,000 included).
₹8,509 per agent per month, billed monthly. Adds Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains and IP whitelisting.
₹2,879 per agent per month billed monthly, or ₹2,399 per agent per month billed annually (₹28,788/agent/year). Available on Pro and Enterprise. In USD, $35 monthly or $29 annual.
₹4,299 per 100 sessions (USD $49). The first 500 sessions are included on every plan.
₹149 per pass on Growth (USD $2). Pro ₹499 each, Enterprise ₹899 each.
₹499 per pass on Pro (USD $7).
₹899 per pass on Enterprise (USD $12).
₹6,640 per 5,000 tasks (USD $80). Same rate on all plans.
Pay annually, save up to 17%. Freshdesk's Growth plan is about 17% cheaper billed yearly than month-to-month, roughly ₹3,600/user/year less. Toggle the billing cycle above to compare every plan.
The free plan for up to two agents has been withdrawn, so the entry tier is now Growth. Paid tiers from ₹1,499/user/mo per agent, scaling to higher tiers with more features (billed annually). 14-day trial. USD. Confirm on vendor site.
Freshdesk is priced per user, so the bill scales with headcount. All-in cost for a GST-registered business.
| Team size | Per month | Per year |
|---|---|---|
| 1 user | ₹1,499 | ₹17,988 |
| 5 users | ₹7,495 | ₹89,940 |
| 10 users | ₹14,990 | ₹1,79,880 |
| 25 users | ₹37,475 | ₹4,49,700 |
Freshdesk bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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