Registered business, per month
₹1,499/user
sticker ₹1,499/mo · ₹17,988/yr
₹1,769/user/mo if you can't reclaim GST
Freshdesk is billed in rupees at ₹1,499/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹17,988/yr). If you cannot reclaim GST, add 18% for about ₹1,769 a month.
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
₹1,799 per agent per month, billed monthly. Freddy AI Agent with first 500 sessions included, ticketing & shared inbox, customer portal & knowledge base, out-of-the-box analytics, threads & tasks, roles & permissions. NOTE: there is no longer a free Freshdesk tier on this page — the plan list is Growth / Pro / Enterprise only.
₹5,399 per agent per month, billed monthly. Marked Most popular. Adds multilingual helpdesk, custom dashboards & reporting, intelligent routing, multiple SLA policies, external collaborators (5,000 included).
₹8,509 per agent per month, billed monthly. Adds Freddy AI Insights, skill-based routing, sandbox, audit logs, allowed domains & IP whitelisting.
₹2,879 per agent per month billed monthly (₹2,399 per agent per month billed annually = ₹28,788/agent/year). Available on Pro and Enterprise. USD equivalent $35 monthly / $29 annual.
₹4,299 per 100 sessions (USD $49). First 500 sessions are included on every plan.
₹149 per pass on Growth (USD $2). Pro ₹499/pass, Enterprise ₹899/pass.
₹499 per pass on Pro (USD $7).
₹899 per pass on Enterprise (USD $12).
₹6,640 per 5,000 tasks (USD $80). Same rate on all plans.
The free plan for up to two agents has been withdrawn, so the entry tier is now Growth. Paid tiers from ₹1,499/user/mo per agent, scaling to higher tiers with more features (billed annually). 14-day trial. USD. Confirm on vendor site.
Freshdesk bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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