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Zendesk · Support & Messaging / Help Desk & Ticketing
FindThatSoftwareIndia pricing
Zendesk · Support & Messaging / Help Desk & TicketingHow much does Zendesk cost in India?
Registered business, per month
₹1,883/user
sticker $19/mo · ₹22,597/yr
₹2,222/user/mo if you can't reclaim GST
Zendesk advertises $19/mo. A GST-registered business in India pays about ₹1,883 a month (₹22,597/yr) once the roughly 3.5% card forex markup is added, and it reclaims GST as input credit. If you cannot reclaim GST, it is about ₹2,222 a month with 18% GST on top.
Plans
Zendesk plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right, after the card forex markup. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Support Team
Ticketing-only Zendesk Support Team tier: email/ticketing, 5 AI automated resolutions per agent/month. US$25 per agent per month, month to month.
$25/user/mo
₹2,478/user/mo₹2,924if you can't reclaim GST
Suite Team
Entry Zendesk Suite tier: unified channels, AI agents, 5 ARs per agent/month. US$69 per agent per month, month to month.
$69/user/mo
₹6,839/user/mo₹8,070if you can't reclaim GST
Suite Growth
Only listed in the plan-comparison table lower down the page, not as a pricing card. US$115 per agent per month, month to month.
$115/user/mo
₹11,398/user/mo₹13,449if you can't reclaim GST
Suite Professional
Adds advanced automation, skills-based routing, AI insights, 10 ARs per agent/month. US$149 per agent per month, month to month.
$149/user/mo
₹14,768/user/mo₹17,426if you can't reclaim GST
Suite Enterprise + Copilot
Card hides the figure and shows a contact-sales CTA (displayPrice:false), but the page payload carries US$219 monthly / US$169 per agent per month on annual billing. US$219 per agent per month, month to month.
$219/user/mo
₹21,705/user/mo₹25,612if you can't reclaim GST
Copilot (add-on)add-on
Per-agent AI assistant add-on, layered on a Suite/Support plan. US$50 per agent per month, month to month.
$50/user/mo
₹4,956/user/mo₹5,848if you can't reclaim GST
Workforce Engagement Bundle (add-on)add-on
WFM + QA bundle add-on. US$65 per agent per month, month to month.
$65/user/mo
₹6,442/user/mo₹7,602if you can't reclaim GST
Contact Center (add-on)add-on
Voice/contact-centre add-on; no monthly rate published, annual only. US$83 per agent per month billed annually = US$996 per seat per year.
Not sold monthly
annually only
No free plan; 14-day trial. Support Team from $19/user/mo for ticketing; Suite tiers add more channels and features; Enterprise is custom-quoted (billed yearly). A Copilot AI add-on is billed per agent. USD. Confirm on vendor site.
Why this number
What global directories leave out
Card forex markup
Zendesk bills in USD, so an Indian card charges about 3.5% over the mid-market rate on every payment. This is the real, unavoidable India premium, and unlike GST it is not reclaimable.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Zendesk pricing, answered
- How much does Zendesk cost in India?
- Zendesk starts at $19/mo. For a GST-registered business that works out to about ₹1,883 a month (₹22,597 a year) after the card forex markup, with GST reclaimed as input credit. If you cannot reclaim GST, add 18% for about ₹2,222 a month.
- Does Zendesk bill in INR or USD?
- Zendesk bills in USD. An Indian card adds a forex markup of about 3.5% over the mid-market rate (the real, non-reclaimable premium). 18% GST also applies, but a registered business reclaims it and foreign B2B is reverse-charged, so the vendor bills no GST.
- Does Zendesk have a free plan?
- Zendesk does not list a permanent free plan, but it offers a free trial before you commit budget.
- Are there cheaper alternatives to Zendesk in India?
- Yes. Zoho Desk works out cheaper at about ₹420 a month for a registered business. Compare the full Support & Messaging / Help Desk & Ticketing options before deciding.