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Zoho Desk · Support & Messaging / Help Desk & Ticketing
FindThatSoftwareIndia pricing
How much does Zoho Desk cost in India?
Registered business, per month
₹420/user
sticker ₹420/mo · ₹5,040/yr
₹496/user/mo if you can't reclaim GST
Zoho Desk is billed in rupees at ₹420/mo, so there is no forex markup. A GST-registered business reclaims the GST, so that is roughly the cost (₹5,040/yr). If you cannot reclaim GST, add 18% for about ₹496 a month.
Plans
Zoho Desk plans, in real rupees
Sticker price on the left, and the India cost per month for a GST-registered business on the right. GST is reclaimable input credit if you are registered.
PlanStickerIndia (registered)
Free
Free Forever edition: 3 user licences, email ticketing out of the box. No light users on Free.
StickerFree
IndiaFree
Express
₹540/user/month month-to-month. Email, social media, web forms, AI agents (BYOK, 30M free tokens/mo), direct assignment, workflows, custom domain, multi-level escalations. GST extra.
Billed annually: ₹420/user/month billed annually = ₹5,040/user/year. GST extra.
Sticker₹540/user/mo
India₹540/user/mo₹637if you can't reclaim GST
Standard
₹1,300/user/month month-to-month. Adds help centre, knowledge base, SLAs, customer happiness ratings, multi-language. GST extra.
Billed annually: ₹800/user/month billed annually = ₹9,600/user/year. GST extra.
Sticker₹1,300/user/mo
India₹1,300/user/mo₹1,534if you can't reclaim GST
Professional
₹2,100/user/month month-to-month. Adds telephony, Zia AI, blueprints, multi-department, round-robin assignment, multilingual help centre, parent-child ticketing, webhooks. Light users available as an add-on at ₹345 per light agent/month. GST extra.
Billed annually: ₹1,400/user/month billed annually = ₹16,800/user/year. GST extra.
Sticker₹2,100/user/mo
India₹2,100/user/mo₹2,478if you can't reclaim GST
Enterprise
₹3,200/user/month month-to-month. Adds live chat (Zoho SalesIQ), guided conversations, skill-based assignment, multi-level IVR, multi-brand help centre, custom modules, sandbox. Includes 50 free light users. GST extra.
Billed annually: ₹2,400/user/month billed annually = ₹28,800/user/year. GST extra.
Sticker₹3,200/user/mo
India₹3,200/user/mo₹3,776if you can't reclaim GST
Light user add-onadd-on
₹345 per light agent/month. Available on Professional and Enterprise only, and Enterprise includes 50 free light users. Light users can view tickets and comment internally but cannot handle full support duties.
Sticker₹345/user/mo
India₹345/user/mo₹407if you can't reclaim GST
Pay annually, save up to 38%. Zoho Desk's Standard plan is about 38% cheaper billed yearly than month-to-month, roughly ₹6,000/user/year less. Toggle the billing cycle above to compare every plan.
India INR. Free (up to 3 agents). Paid plans from ₹420/user/mo per user/mo (billed annually), scaling up through Standard, Professional and Enterprise tiers. 15-day trial. Confirm on vendor site.
Team cost
What Zoho Desk costs your team in India
Zoho Desk is priced per user, so the bill scales with headcount. All-in cost for a GST-registered business.
| Team size | Per month | Per year |
|---|---|---|
| 1 user | ₹420 | ₹5,040 |
| 5 users | ₹2,100 | ₹25,200 |
| 10 users | ₹4,200 | ₹50,400 |
| 25 users | ₹10,500 | ₹1,26,000 |
Why this number
What global directories leave out
Priced in rupees
Zoho Desk bills in INR, so you skip the forex markup a dollar-priced tool adds on every charge. GST still applies, but a registered business reclaims it as input credit.
18% GST (conditional)
18% GST applies, but it is not a flat add-on. A GST-registered business reclaims it as input credit, and foreign B2B is reverse-charged so the vendor bills no GST. Only an unregistered buyer bears the full 18%, and some Indian vendors already include it.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed. Confirm current pricing on the vendor site. Pricing last verified Jul 29, 2026.
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FAQ
Zoho Desk pricing, answered
- Can a GST-registered business reclaim GST on Zoho Desk?
- Yes. Zoho Desk bills in rupees with 18% GST, and a GST-registered business claims that back as input tax credit against the vendor's GST invoice, so it nets to zero. Only an unregistered buyer bears the full 18%.
- Is Zoho Desk priced per user in India?
- Zoho Desk's India cost is per seat, not a flat fee, so a team pays a multiple of the per-user figure above. Budget for the number of people who need access, not a single licence.
- Does Zoho Desk give a GST invoice in India?
- Yes. Zoho Desk issues a GST-compliant tax invoice for Indian buyers, so a GST-registered business can claim the 18% GST back as input tax credit directly.
- Does Zoho Desk have a free plan?
- Yes, Zoho Desk lists a free plan. Check the vendor pricing page for current usage limits before you rely on it.
- Is Zoho Desk cheaper billed annually in India?
- Yes. Paying annually is about 38% cheaper than month-to-month, saving roughly ₹6,000 per user a year on the Standard plan. Use the billing toggle in the plan table above to compare each plan's monthly and annual rate.
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