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Voice & Call Agents
Ozonetel
Indian cloud contact-centre (CCaaS) platform with IVR, call routing, and CRM integrations.
Spec sheet
Starting price
Custom
- Free plan
- Not available
- Free trial
- Not listed
- Status
- Curated 29 Jul 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
A solid choice for Indian teams running real contact-centre operations that need ACD, dialers, and CRM-integrated calling rather than just a virtual number. It's heavier than basic click-to-call tools, so match it to genuine call-volume needs.
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Verify current per-agent/usage pricing on the official site.
FindThatSoftware has manually reviewed this listing against 2 public sources. Check source links before buying because pricing and availability can change.
In short
Ozonetel is listed under Voice & Call Agents, reviewed for Indian buyers. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for Indian sales/support contact centres; a poor fit for small teams that need a price before a demo, because both plans hide behind a callback form and there is no self serve signup.
What Ozonetel costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
What actually changes for a buyer in India.
- Watch for
- Cloud contact-centre (CloudAgent); pricing is plan + usage, quote-based via sales (INR).
More
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Audit your spendWho Ozonetel fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Ozonetel?
Ozonetel provides a cloud contact-centre platform (CCaaS) with IVR, automatic call distribution, call routing, dialers, and analytics, plus CRM integrations. It targets sales and support teams running inbound/outbound calling operations in India and beyond.
What you gain, and what you give up.
The case for
- Ozonetel states that setup is free and support unlimited on every plan, which removes the implementation fee most contact centre vendors charge.
- Hybrid and private cloud deployments are offered alongside the shared platform, which matters for banks and insurers with data residency rules.
- The company publishes a guide to TRAI's 160 numbering rules, a sign it tracks Indian telecom compliance rather than treating India as a side market.
The catch
- No rupee rate is published anywhere. The Asia pricing page shows Request pricing on both plans and every path ends at a callback form.
- A footnote saying the prices are valid only for North America still sits on the Asia page even though no prices are shown there.
- The pricing URL listed in Ozonetel's own sitemap redirects to an internal address and never loads, so even the old public rates are gone.
- The 99.9 percent uptime claim carries an asterisk saying the SLA varies across regions, so the India number has to be read from the contract.
Best for
- Indian sales/support contact centres
- Teams needing ACD, dialers, and routing
- Businesses wanting CRM-integrated calling
Who should avoid it
- Small teams that need a price before a demo, because both plans hide behind a callback form and there is no self serve signup.
- Buyers comparing on published rates, since rivals such as Acefone and Knowlarity print per agent rupee prices while Ozonetel prints none.
India readiness
How well Ozonetel fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Ozonetel
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Ozonetel compares
Against the 7 other cloud telephony tools we list, from what we verified on each vendor’s own pages.
Less common among the other cloud telephony tools
Recorded for Ozonetel and for at most a third of the 7 others we list.
- Conversation analytics
- Omnichannel routing
- Screen recording
- Auto attendant
- Cloud contact centre
- Power dialer
- Predictive dialer
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Ozonetel
Compare practical options in the same category by price, fit, and caveats.
Where Ozonetel fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
What we verified about Ozonetel
Read from Ozonetel’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Ozonetel does
Features we confirmed44
- Voice AI agent
- Voice AI Agents handle self-service with human handoff
- Screen recording
- Screen Recording listed among the platform features
- Predictive dialer
- Predictive Dialer listed under call center dialers
- Power dialer
- Power Dialer listed among the call center dialers
- Omnichannel routing
- Omnichannel Routing listed under contact center solution
- Conversation analytics
- Conversation Analytics listed under contact center products
- Cloud contact centre
- CloudAgent gives a full-fledged contact center on cloud
- Click to call
- Click to Call listed under sales dialer solution
- Call recording
- Call recordings listed as a CloudAgent highlight
- Auto attendant
- CA Lite offers an auto attendant virtual receptionist
- 360 degree customer view
- Brings all conversations and customer data into centralized hub
- Acd smart routing
- ACD and smart routing listed among core features
- Agent assist realtime nudges
- Agent Assist gives AI-led nudges and contextual guidance
- Agent performance coaching
- Agent Performance module gives personalised coaching from conversations
- AI powered IVR
- AI-Powered IVR listed under contact center solution
- Automated quality audits
- Quality Audits automate scoring with evidence-based audit trails
- Blended call centre
- Blended Call Center named as a product option
- Call summarisation
- Call Summarization AI analyses and summarises every interaction
- Chatbots and voicebots
- Enterprise features include chat bots and voice bot
- Cti integrations
- CTI Integrations connect telephony with CRM systems
- Did number provisioning
- DID number solutions offered at per call pricing
- Disaster recovery and business continuity
- Enterprise features list disaster recovery and business continuity
- Inbound calling
- Inbound Calling listed under the call center solution
- International calling
- International Calling listed among platform features
- Knowledge AI repository
- Knowledge AI is a self-updating intelligent knowledge repository
- Live and scheduled reports
- Live and scheduled reports listed as CloudAgent highlight
- Missed call solutions
- Missed Call Solutions listed under features menu
- Mobile app for remote agents
- Enterprise features include mobile app for remote working agents
- Multi mode dialer
- CloudAgent highlights include a multi-mode dialer
- Omnichannel marketing campaigns
- CXi Reach runs hyper-personalized cross-channel marketing campaigns
- Open APIs
- Open APIs assure deep integrations with CRM and business tools
- Outbound calling
- Outbound Calling listed under call center solutions
- Preview dialer
- Preview Dialer listed among the call center dialers
- Real time dashboards
- CloudAgent highlights real time dashboards for supervisors
- Short code extensions
- CA Lite highlights short code extensions and extension dialling
- SMS solution
- SMS Solution listed under Ozonetel Marketing Platform
- Speech analytics and sentiment
- Enterprise features include speech analytics and sentiment analysis
- Toll free number services
- Toll-Free Number Services listed under features menu
- Vernacular language support
- Voice AI agents support 24 vernacular languages
- Virtual number
- Virtual Number and IVR Number listed as features
- Voice blast
- Enterprise features list voice blast among channels
- Voice of customer analytics
- Voice of Customer identifies patterns and tracks sentiments
- WhatsApp business solution
- WhatsApp Business Solution listed under marketing platform
- Work from home agent migration
- CloudAgent highlights agile migration to work from home
What people use it for7
- Run a calling operation
- Automated Telemarketing listed under marketing platform
- Book sales demos
- Voice AI agent demo covers real estate site visits
- Audit agent call quality
- Quality Audits automate call quality scoring at scale
- Activate bank cards over phone
- Voice AI agent demo covers bank card activation
- Book healthcare appointments
- Voice AI agent demo covers healthcare appointment booking
- Qualify loan inquiries
- Voice AI agent demo covers NBFC loan inquiry
- Renew insurance policies
- Voice AI agent demo covers insurance policy renewals
Works with13
- Zoho
- Zoho listed first among the CTI integrations
- Zendesk
- Zendesk listed among the named CTI integrations
- WhatsApp listed in social integrations and marketing platform
- WeChat named in enterprise social media integrations
- Twitter named in enterprise social media integrations
- Salesforce
- Salesforce listed among the named CTI integrations
- Leadsquared
- LeadSquared listed among the named CTI integrations
- Intercom
- Intercom Integration listed under digital channels
- Hubspot
- HubSpot listed among the named CTI integrations
- Freshdesk
- Freshdesk listed among the named CTI integrations
- Facebook messenger
- Facebook Messenger named in enterprise social media integrations
- Corefactors
- Corefactors listed among the named CTI integrations
- Locobuzz
- Locobuzz listed among the named CTI integrations
Terms, compliance and how you buy26
- No self serve signup
- No signup or trial link exists on the site
- ISO 27001 certified
- Why Ozonetel section claims an ISO-certified solution
- INR billing
- Our catalogue records rupee billing for Indian customers
- GST ready
- Indian entity issuing GST invoices per our data
- Demo led sales
- Every path ends at Request a Demo or callback form
- 3500 plus customers
- Claims trusted CX partner for 3,500 plus brands
- 99 9 percent uptime claim
- Claims superior voice quality and 99.9 percent uptime
- Award heavy positioning
- Claims 27 industry awards for CX transformation
- Broken pricing url in sitemap
- Sitemap pricing URL redirects internally and never loads
- Data residency options
- Private cloud matters for banks with data residency rules
- Enterprise and bfsi oriented
- Case studies feature banks, insurance and capital markets
- Fifteen minute callback promise
- Form promises a solutions expert calls back in 15 minutes
- Free setup no implementation fee
- Plug and play cloud solutions with zero setup costs
- Hybrid and private cloud deployment
- Customised hybrid and private cloud solutions also available
- India built
- India toll-free number and India-first telecom compliance content
- No published rates
- No rupee rate is published anywhere on the site
- Per call did pricing
- DID number solutions priced on a per call basis
- Quote only pricing
- Both plan cards show Request pricing, no rates
- Stale north america price footnote
- Asia page still carries a North America only price footnote
- Trai 160 compliance guidance
- Publishes a TRAI 160 numbering compliance guide
- Two published plan tiers
- CA Lite for small business and CloudAgent for larger
- Unlimited support on all plans
- Free setup and unlimited support on all plans
- Unsourced outcome claims
- Claims 280 percent CLV lift and 5x engagement without methodology
- Uptime sla varies by region
- Asterisk states uptime SLA varies across regions
- Us presence
- Header lists a US phone number alongside the Indian one
- Vertical solution pages
- Solutions split across NBFC, insurance, fintech, BPO, education
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Editorially curated, with deeper source-checking in progress. How we research & rate software →
Ozonetel questions
Does Ozonetel give a GST invoice in India?
- Ozonetel issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Ozonetel good for Indian small businesses?
- It suits Indian sales/support contact centres. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for small teams that need a price before a demo, because both plans hide behind a callback form and there is no self serve signup.
Does Ozonetel have a free plan?
- Ozonetel does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
What users say
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