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Chatbots & Assistants
Tidio
SMB-friendly live chat and chatbot platform with AI, popular with small ecommerce stores.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A practical, affordable pick for small businesses and online stores that want live chat plus simple AI bots without complexity. Larger teams needing deep workflows or omnichannel depth may outgrow it. Verify current plan limits, especially AI-conversation caps, on the official site.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Tidio?
Use it if small businesses and ecommerce stores. Avoid it if high volume support teams past 2000 human conversations a month, because published tiers stop there and pricing moves to sales.
Spec sheet
- Starting price
- ₹2,399/mo$24.17/mo sticker
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Tidio?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
Tidio is a support & messaging / chatbots & assistants for Indian buyers. All-in it runs about ₹2,399/mo for a GST-registered business ($24.17/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for small businesses and ecommerce stores, and a poor fit if high volume support teams past 2000 human conversations a month, because published tiers stop there and pricing moves to sales.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Lyro AI conversations are metered separately from human conversations, so an AI reply does not consume your billable helpdesk quota
- The free plan includes 50 billable conversations plus 50 one time Lyro conversations, enough to test the bot on real traffic
- Ten seats are included on Free, Starter and Growth alike, so adding agents does not move the monthly price
The catch
- A Lyro conversation is counted the moment the AI posts one reply, even when a human takes the chat over immediately afterwards
- Lyro capacity is a separate add-on starting near 39 dollars a month for 100 conversations, stacked on top of the plan price
- Past 2000 billable or 1000 Lyro conversations there is no published plan, and you have to contact sales for custom pricing
- Reviewers report Tidio doubling bills for existing customers during the December 2024 pricing change, which makes budgets harder to hold
True India price
Registered business, per month
₹2,399
Tidio advertises $24.17/mo. A GST-registered business in India pays about ₹2,399 a month (₹28,782/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹2,830 a month.
- Sticker price
- $24.17/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹2,399
- Registered per year
- ₹28,782
- If you can't reclaim GST
- ₹2,830
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Free plan; lowest paid Starter from $24.17/mo, with Growth and Plus adding features and Premium custom. 7-day trial, no card; annual saves ~2 months. USD. Confirm on vendor site.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Tidio fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Tidio compares
Against the 2 other live chat chatbot toolswe list, from what we verified on each vendor’s own pages.
Also in most alternatives
Recorded for at least half of the 2 others, and for Tidio.
- Agent copilot
- Mobile app
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Tidio? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Tidio?
Tidio is a live-chat and chatbot platform aimed at small businesses and ecommerce, combining a chat widget, no-code chatbots, and an AI agent (Lyro) that answers common questions. It integrates with stores like Shopify and is quick to set up.
Best for
- Small businesses and ecommerce stores
- Teams wanting quick live chat + simple bots
- Shopify and small-store owners
Who should avoid it
- High volume support teams past 2000 human conversations a month, because published tiers stop there and pricing moves to sales
- Buyers who want a single predictable monthly number, since the plan price and Lyro conversation packs bill as separate stacking lines
What Tidio does
What we verified about Tidio
Read from Tidio’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed26
- Open API
- OpenAPI access is gated to the Plus plan and above.
- Mobile app
- Tidio is available on Browser, Android, iOS, Windows and Mac.
- Csat surveys
- Automated satisfaction surveys are listed, with AI insights and CSAT on Premium.
- Agent copilot
- Copilot and Advanced Copilot assist human agents, with the advanced version on the Premium tier.
- AI agent actions
- Lyro Actions perform tasks, with the first Action free and up to 10 on higher tiers.
- AI product recommendations
- Lyro product recommendation is available once a paid Lyro quota is purchased.
- AI reply assistant
- 'Tidio AI reply assistant' is listed among the standard features.
- Automatic chat assignment
- Automatic chat assignment unlocks at the Growth plan.
- Chat page
- A hosted Chat page is included in the standard feature set.
- Custom channels
- Custom channels appear in the feature matrix for higher tiers.
- Departments and permissions
- User permissions come at Growth; Departments and multiproject arrive at Plus.
- Email management system
- 'Email management system' is listed in the plan comparison as part of Live chat & Ticketing.
- Live video calls
- Live video calls appear in the Live chat & Ticketing feature block.
- Live visitor list
- A live visitors list plus viewed-pages history and visitor notes support agent context.
- Lyro AI support agent
- Lyro is an AI agent claimed to solve up to 67% of customer problems using your support content.
- Macros and canned replies
- Macros are a Growth-tier feature for reusable agent responses.
- Mobile sdk
- A Mobile SDK for in-app chat is listed as a Premium-tier feature.
- Multilanguage widget
- Multilanguage support is listed among the standard widget features.
- Multi project management
- Multiproject support lets one account manage several separate properties from Plus upward.
- No code flow builder
- Flows is a visual drag-and-drop builder for no-code conversion paths triggered at key moments.
- Operating hours control
- Operating hours and offline auto-reply let the widget behave differently outside business hours.
- Proactive visitor engagement
- Flows proactively reach visitors, with the reached-visitor count being the metered unit.
- Ticketing help desk
- AI-powered ticketing turns emails, chats and social messages into assignable tickets with notes and tags.
- Website and faq scraping
- Lyro ingests knowledge via FAQ upload, FAQ scraper and website scraper.
- Website live chat
- Live Chat is one of the three core products alongside Lyro and Flows.
- Zendesk article import
- Lyro can import Zendesk help-centre articles as knowledge sources.
What people use it for4
- Recover abandoned carts
- Flows lists 'Handle missed conversations' among its named jobs.
- Capture and qualify leads
- Flows is sold as boosting lead gen and sales funnels, claiming 26% higher conversions.
- Deflect support tickets
- Ecommerce is the first listed industry and Shopify native actions are a headline integration.
- Run a help desk
- Lyro can be bought standalone and added to Zendesk, Salesforce or any other help desk.
Works with8
- Zendesk
- Lyro can be added to Zendesk as a standalone AI agent and can import Zendesk articles.
- Wordpress
- Vendor lists WordPress chat plugins and holds a 4.7 WordPress plugin rating.
- WhatsApp integration appears in the Integrations block of the plan comparison.
- Slack
- Slack support is a Premium-tier service channel for customers.
- Shopify
- Native Shopify actions are a listed feature and the app scores 4.7 on the Shopify store.
- Salesforce
- Lyro standalone is advertised as attachable to Salesforce or any other help desk.
- Instagram integration is listed among supported channels.
- Facebook messenger
- Messenger integration is listed among supported channels.
Terms, compliance and how you buy30
- Self serve signup
- 'Start for free' begins an account directly without a sales conversation.
- 7 day trial no card
- FAQ says the 7-day full-feature trial needs no credit card and auto-downgrades to Free.
- AI conversations metered separately
- Lyro conversations are a separate meter from billable human conversations.
- Branding removal is paid addon
- 'No Tidio branding' is an add-on priced at 16.67 USD/month in the comparison table.
- Conversation metered pricing
- Plans are sized by billable conversations per month (50 to 2,000) rather than seats.
- Dedicated success manager on plus
- Plus adds premium support and a dedicated success manager.
- Flows metered by visitors reached
- Flows quota is measured in unique visitors reached per month, from 100 free to 100,000.
- Flows standalone from 24 17 usd
- The Flows add-on starts at $24.17/month for 2,000 visitors reached.
- Free plan 50 conversations
- Free plan gives 50 billable conversations, 50 lifetime Lyro conversations and 100 Flows visitors.
- Lyro counts after one AI reply
- FAQ: a Lyro conversation is counted once the AI posts at least one reply in the thread.
- Lyro standalone from 32 50 usd
- The Lyro AI Agent add-on starts at $32.50/month for 50 Lyro conversations.
- Managed AI service on premium
- Premium offers Lyro AI as a managed service with a dedicated services team and Slack support.
- Modular standalone products
- FAQ confirms Lyro, Customer Service and Flows can each be bought individually or bundled in any configuration.
- Multi message thread counts once
- FAQ confirms an entire thread counts as a single billable conversation regardless of message count.
- Multi product vendor
- Vendor also sells Hubi AI for marketing and Tidio Labs for custom AI builds.
- No INR pricing
- No rupee pricing option is offered on the pricing page.
- Only agent answered chats are billable
- FAQ: a conversation only counts once a human agent replies or proactively initiates it.
- Past pricing change shock
- Our research records reviewers reporting Tidio doubling bills for existing customers in the December 2024 pricing change.
- Pay per resolution billing on premium
- Premium offers pay-per-resolution billing with a guaranteed 50% Lyro resolution rate.
- Plan changes apply next cycle
- FAQ states subscription changes take effect at the start of the next billing cycle.
- Plus tier 300 usd floor plus usage
- Plus starts at $300/month plus monthly usage, with discounted usage rates.
- Published tiers stop at 2000 conversations
- Beyond 2,000 billable, 1,000 Lyro conversations or 100,000 Flows visitors you must contact sales.
- Shared widget settings across sites
- FAQ warns the widget shares appearance and behaviour settings across all your websites and stores.
- Smb and ecommerce oriented
- Vendor claims 300k+ businesses and leads with Shopify, WordPress and ecommerce comparisons.
- Sso only on premium
- SSO sits in the Premium compliance block, out of reach of self-serve plans.
- Ten seats included on self serve
- All self-serve plans include 10 seats; only Plus and Premium offer a custom seat count.
- Three stacking meters
- Billable conversations, Lyro conversations and Flows visitors are three independent quotas that stack on one bill.
- Two months free on annual
- The annual billing toggle is labelled '2 months free'.
- Usd billed
- Every published price on the pricing page is in US dollars.
- Wire transfer only from plus
- 'Pay by wire transfer' is listed as a Plus-tier entitlement, so lower tiers are card-only.
Compare Tidio
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
See all Tidio alternatives
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Free plan; lowest paid Starter from $24.17/mo, with Growth and Plus adding features and Premium custom. 7-day trial, no card; annual saves ~2 months. USD. Confirm on vendor site.
Verified against the sources above. How we research & rate software →
In practice
Where Tidio fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Does Tidio give a GST invoice in India?
Tidio does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Tidio good for Indian small businesses?
Tidio can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Tidio have a free plan?
Tidio lists a free plan, but check the official pricing page for current usage limits before choosing it.
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