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Salon, Spa & Wellness
Zenoti
Cloud salon, spa, medspa and wellness platform with bookings, POS, memberships, inventory and AI-driven operations.
✓ Source-checked profile10 sources cited
Spec sheet
Pricing
Pay per use
- Free plan
- Not available
- Free trial
- Not listed
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Zenoti if you run several salon, spa, medspa or gym outlets in India and want booking, billing, memberships, payroll and GST receipts in one system with chain level reporting. Before signing, ask for the order form to name Zenoti India Private Limited as the contracting party, to bill in rupees with a GST invoice, and to state the per center set up fee and the renewal uplift cap.
Read the full verdict
Also check whether the AI agents you saw in the demo are in your package, because they need the AI Plus tier. The trade-off against lighter salon tools is depth versus commitment: Zenoti handles multi-outlet operations well, but you sign up for a quoted contract that renews yearly with a sixty day exit notice. A single chair salon will usually pay for far more than it uses.
FindThatSoftware has source-checked this listing and keeps 10 public sources visible for buyer verification.
In short
Zenoti is listed under Salon, Spa & Wellness, reviewed for Indian buyers. FindThatSoftware rates it best for multi-location salon, spa and gym chains; a poor fit for single chair salons and small studios, because pricing is quoted only after a sales call and the contract is built around annual renewal cycles.
What Zenoti costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Zenoti charges per transaction, not a monthly fee, so there is no single monthly price to show. The rate card lists every payment method's rate.
- Watch for
- Zenoti publishes no prices; you get a quote per location, plus a one time non refundable set up fee for each new center, and SMS, voice and messaging usage billed on consumption.
More
The standard terms bill monthly or annually as you request but default to US dollars unless the order form says otherwise, renew automatically for a year at a time, and allow a fee increase of up to a fifth at each renewal. Fees are non refundable and you need sixty days notice before the term ends to leave, so negotiate the renewal cap and billing currency before signing.
Paying for more than Zenoti? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Zenoti fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Zenoti?
Zenoti is a cloud platform for salons, spas, medspas, barbershops and fitness centers, run by Soham Inc. (doing business as Zenoti) from Bellevue, USA, with Indian customers contracting through Zenoti India Private Limited in Hyderabad. The core Zenoti OS package covers the appointment book, point of sale and payments, memberships, gift cards and loyalty, online booking including Reserve with Google, marketing automation, payroll and commissions, inventory and business intelligence. Medspas get forms, charting and SOAP notes, and Indian outlets can switch on GST receipts with a GSTIN per center. AI agents such as the AI Receptionist, AI Lead Manager and AI Inventory Manager sit in a separate AI Plus package. It is delivered through the web, a provider mobile app and a guest booking webstore, sold only through a sales quote with a set up fee per center and annual renewal terms.
What you gain, and what you give up.
The case for
- The contract commits Zenoti to deliver your data as CSV within thirty days of termination if you ask in writing, so exit terms are documented
- One platform covers scheduling, point of sale, memberships, marketing and payroll, so a multi location chain avoids running separate systems per function
- Voice, SMS and messaging tools are part of the subscription rather than a third party bolt-on, so guest communication works without wiring up another vendor
The catch
- The agreement lets Zenoti raise fees by up to twenty percent of the then-current amount at every annual renewal, which compounds fast over three years
- Cancellation needs sixty days written notice before the term ends, so missing that window rolls you into another full year
- All fees are non-refundable under the published terms, so an implementation that stalls does not get you money back
- Communication usage is billed on consumption on top of the subscription, so heavy SMS reminder volume becomes a variable line you cannot budget precisely
Best for
- Multi-location salon, spa and gym chains
- Medspas needing charting and treatment records
- Chains ready to pay for the AI Plus agents
Who should avoid it
- Single chair salons and small studios, because pricing is quoted only after a sales call and the contract is built around annual renewal cycles
- Owners who want to trial software month to month, because the agreement runs on initial and one year renewal terms with a sixty day exit notice
India readiness
How well Zenoti fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Zenoti
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Zenoti compares
Against the 5 other salon spa management tools we list, from what we verified on each vendor’s own pages.
Less common among the other salon spa management tools
Recorded for Zenoti and for at most a third of the 5 others we list.
- Abandoned cart recovery
- Dynamic pricing
- Franchise management
- Lead scoring
- Loyalty and rewards
- Membership management
- Reputation management
- Commission calculation
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Zenoti
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Featured in our buying guides
See how Zenoti stacks up against the best options for a specific kind of business.
Where Zenoti fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
What we verified about Zenoti
Read from Zenoti’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Zenoti does
Features we confirmed47
- Team chat
- ZenChat is listed as built-in team messaging
- Staff scheduling
- Employee Management and AI Employee Scheduler cover staff rosters
- Resource and room booking
- Operations lists Resource & Room Management for treatment rooms
- Reputation management
- Automated Reputation Management is a named platform module
- Point of sale
- Transactions section lists Point of Sale in the platform
- Multi location management
- FAQ describes multi-location brands and per-center pricing
- Membership management
- Memberships & Packages appear in both product menu and pricing modules
- Marketing automation
- Marketing listed under Unify Business Operations in product menu
- Loyalty rewards
- Loyalty & Rewards is a named Transactions module
- Inventory management
- Operations section lists Inventory Management in Zenoti OS
- Franchise management
- Zenoti for Franchise is a dedicated named module
- Dynamic pricing
- Dynamic Pricing listed as a revenue growth feature
- Commission calculation
- Payroll & Commissions module computes provider commissions
- AI lead scoring
- AI Lead Manager captures, qualifies and scores leads across channels
- Abandoned cart recovery
- Grow Your Business menu lists Abandoned Cart Recovery
- AI demand forecast scheduling
- AI Employee Scheduler forecasts demand and generates staff schedules
- AI inventory replenishment
- AI Inventory Manager predicts resupply and auto-creates purchase orders
- AI phone line
- Interactions module list explicitly includes AI Phone Line
- AI voice receptionist
- AI Receptionist answers calls 24/7, books and reschedules appointments
- Appointment book
- Pricing page lists Appointment Book under Operations in Zenoti OS
- Automated upsells
- Grow Your Business menu names Automated Upsells
- Automated waitlist
- Automated Waitlist Management is a named growth feature
- Before after photo manager
- Operations section lists Photo Manager as a module
- Built in SMS messaging
- FAQ says subscription includes voice, SMS and messaging tools
- Business intelligence dashboards
- Business Intelligence is listed under Outpace the Competition
- Chargeback dispute automation
- AI Dispute Manager builds evidence packages and auto-responds to chargebacks
- Churn risk prediction
- AI Retention Manager flags clients who are slipping away
- Clinical charting
- Forms & Charting supports medspa treatment records
- Credit card surcharge passthrough
- Grow Your Business menu lists Credit Card Surcharge as a feature
- Cross location kpi monitoring
- AI Business Advisor monitors KPIs across locations
- Csv data export on termination
- Section 13.3(g) requires delivery of customer data in .csv format
- Digital consultation forms
- Product menu lists Forms & Charting for guest intake
- Gift card sales
- Gift Cards listed under Transactions and Gift Cards & Referrals in menu
- In store kiosk
- Product menu lists Kiosk & Point of Sale for guests
- Integrated payment processing
- Transactions section lists Payment Processing built into Zenoti
- Integrated payroll
- Payroll & Commissions listed under Operations, plus Integrated Payroll & Tipping
- Nearby availability suggestions
- Menu lists Nearby Availability Suggestions to redirect bookings across centers
- Online booking webstore
- Interactions column lists Online Booking (Webstore) as a module
- Premium provider pricing
- Menu lists Premium Provider Pricing so senior staff can be priced higher
- Prepaid packages
- Memberships & Packages module covers prepaid service packages
- Provider mobile app
- MyZen Provider App is a named app for staff
- Referral programs
- Product menu lists Gift Cards & Referrals for guest acquisition
- Soap note generation
- AI Scribe page states it captures SOAP notes for medspa providers
- Social media direct booking
- Product menu lists Direct Social Bookings and Social Booking module
- Staff performance goals
- Operations lists Staff Performance & Goals and Employee Performance Management
- Text2pay payment links
- Transactions list names Text2Pay as a payment method
- Tip management
- Product menu names Integrated Payroll & Tipping as a feature
What people use it for5
- Win back lapsed clients
- AI Marketer offers win-back flows and AI Retention Manager flags churn
- Run gym or health club
- Fitness vertical covers gyms and healthclubs explicitly
- Run a salon or spa
- Built for growing salons from single locations to enterprise franchises
- Replace spreadsheets
- FAQ says most customers eliminate 8 to 12 separate subscriptions
- Take online bookings
- Claims 30 percent of calls go unanswered, AI Receptionist answers them
Works with2
- Reserve with google
- Interactions module list explicitly names Reserve with Google
- Ehr integration
- AI Scribe feature list names EHR integration for medspa records
Terms, compliance and how you buy39
- Sales led only
- No self-serve checkout anywhere on the pricing page
- Fees non refundable
- Terms state all Fees are non-refundable except as otherwise set forth
- Demo required to buy
- Every call to action on pricing is Book a Demo
- Dedicated account manager
- FAQ says AI Plus plans come with a dedicated Customer Success Manager
- 30000 plus customers
- Site claims trusted by 30,000+ businesses across 50+ countries
- 99 5 percent uptime sla
- Terms commit to 99.5 percent availability measured each calendar month
- Ach direct debit required
- Terms require placing an ACH or Direct Debit on file with Zenoti
- AI agents require AI plus tier
- FAQ states you must be on AI Plus package to use AI Agents
- AI native positioning
- Site brands itself AI-Native Platform with a named AI Workforce
- Auto renewing annual term
- Section 13.1 says term automatically renews for successive one-year terms
- Consumption billed communications
- FAQ says voice and SMS usage is billed based on consumption
- Credit card payment surcharge
- Terms add a non-refundable processing fee for credit card payments
- Data export fee charged
- Terms charge Zenoti's then-current data export fees on time and materials basis
- Enterprise and franchise oriented
- Franchise module and multi-location custom pricing signal enterprise focus
- Fee acceleration on breach termination
- If Zenoti terminates for cause all remaining term fees become immediately payable
- HIPAA ready documentation
- AI Scribe is described as HIPAA-ready documentation for medspa providers
- Hyderabad jurisdiction for india
- Terms set Hyderabad, Telangana courts as venue for India customers
- India legal entity
- Contracting entity table names Zenoti India Private Limited for India customers
- Jury trial waiver
- Terms state the Parties waive all rights to trial by jury
- Late payment interest 1 5 percent monthly
- Terms charge 1.5 percent per month interest on past due amounts
- Mid term price increase with 60 day notice
- Section 3.6 lets Zenoti increase fees anytime on 60 days written notice
- No free trial
- Only Book a Demo paths exist, no trial signup offered
- No published price
- Pricing page publishes no rupee or dollar figure at all
- Not for single chair studio
- Our research notes pricing and annual contracts suit chains not single chairs
- Onboarding and training included
- Every subscription includes onboarding, training and Zenoti University access
- One time only data export
- Section 13.3(g) limits the exit export to no more than one time
- One year claim limitation
- Any action must be filed within one year or be forever barred
- Order form contract
- Terms repeatedly reference an executed Order Form governing fees
- Per center setup fee
- One-time non-refundable set-up fee applies to each new center added
- Quote only pricing
- Every pricing tier shows Get a Quote rather than a number
- Renewal uplift capped at 20 percent
- Section 3 lets Zenoti raise fees by no more than 20 percent each renewal
- Sixty day cancellation notice
- Section 13.2(d) requires at least 60 day notice before term end
- SMS quota no rollover
- Terms state unused text messages do not roll over to following months
- Thirty day billing dispute window
- Billing errors must be raised in writing within 30 days of invoice
- Thirty day post termination data window
- After 30 days Zenoti has no obligation to retain customer data
- Usd billed
- Terms require payments in US dollars unless the order form says otherwise
- Us headquartered vendor
- Default entity Soham Inc. sits in King County, Washington State
- Vertical specific beauty wellness
- Only salon, spa, medspa, fitness and barbershop verticals are addressed
- White glove migration
- FAQ describes white-glove migration of customers, appointments, memberships
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Zenoti pricinghttps://www.zenoti.com/pricing
- Zenoti pricinghttps://www.zenoti.com/pricing-zenoti
- Zenoti business intelligencehttps://www.zenoti.com/platform/business-intelligence-that-helps-you-make-better-decisions
- Zenoti GST India setuphttps://help.zenoti.com/en/articles/857654-enable-goods-and-services-tax-gst-india
- Zenoti SAML single sign-onhttps://help.zenoti.com/en/articles/2598510-single-sign-on-with-saml
- Zenoti API docshttps://docs.zenoti.com/docs/overview
- Zenotihttps://www.zenoti.com
- Zenoti officeshttps://www.zenoti.com/contact-us
- Zenoti privacy noticehttps://www.zenoti.com/trust/privacy-notice
- Zenoti terms and conditionshttps://www.zenoti.com/trust/terms-and-conditions
Verified against the sources above. How we research & rate software →
Zenoti questions
Does Zenoti give a GST invoice in India?
- Whether Zenoti issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Zenoti good for Indian small businesses?
- It suits multi-location salon, spa and gym chains. It bills in a foreign currency, so expect the card forex markup on every charge. It is not the right pick for single chair salons and small studios, because pricing is quoted only after a sales call and the contract is built around annual renewal cycles.
Does Zenoti have a free plan?
- Zenoti does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
What users say
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