ZC
Email Marketing

Zoho Campaigns

Contact-based email and SMS marketing tool from Zoho, with a generous free plan and tight integration into the wider Zoho/Zoho CRM ecosystem.

Source-checked profile4 sources

FTS verdict

A strong, low-risk pick for Indian SMBs and startups that already use (or plan to use) Zoho CRM/Zoho One, because billing is in INR with GST handled locally and the free tier (2,000 contacts, 6,000 emails/month) is genuinely usable for early-stage teams. The caveat: the free and Standard tiers lack advanced automation/segmentation, and if you are not in the Zoho ecosystem the deliverability and template polish are decent but not class-leading versus dedicated tools, so validate against your sending volume and automation needs before committing.

FTS has source-checked this listing and keeps 4 public sources visible for buyer verification.

Should you use Zoho Campaigns?

Use it if Indian SMBs and startups already using Zoho CRM or Zoho One. Avoid it if Teams needing best-in-class deliverability or premium template design

What is Zoho Campaigns?

Zoho Campaigns is an email marketing platform for creating, automating, and tracking email (and SMS) campaigns using a drag-and-drop editor, prebuilt templates, segmentation, and trigger-based workflows. It is part of the Zoho suite, so it connects natively to Zoho CRM and other Zoho apps, and is billed on contact count rather than per email sent. Pricing is shown in INR (alongside USD/EUR/GBP) and Zoho is an India-headquartered company, making it a natural fit for India-first buyers already on or considering the Zoho stack.

Best for

  • Indian SMBs and startups already using Zoho CRM or Zoho One
  • Teams wanting INR-native billing with GST handled locally
  • Early-stage businesses needing a usable forever-free email tier
  • Contact-based (not per-email) billing for predictable list-driven costs
  • Combined email plus SMS outreach via Zoho's native gateway

Who should avoid it

  • Teams needing best-in-class deliverability or premium template design
  • Advanced automation/segmentation on the free or Standard tier
  • Companies with no interest in the broader Zoho ecosystem
  • High-volume senders who prefer per-email/credit-based pricing

Pros

  • Genuinely usable forever-free tier (2,000 contacts, 6,000 emails/month, no card)
  • INR-native pricing with GST handled locally; India-headquartered vendor
  • Deep, native integration with Zoho CRM and the Zoho suite
  • Predictable contact-based pricing and clear annual discount (~25%)
  • Native SMS marketing including an India gateway

Cons

  • Advanced automation and segmentation gated to higher tiers
  • Template design and deliverability are good but not class-leading
  • Most value realized only inside the Zoho ecosystem
  • SMS and dedicated IP are paid add-ons, not bundled
  • Exact INR figures require checking the live pricing page

Pricing caveat and source trail

Pricing and free-plan claims can change. FTS keeps source URLs visible so users can verify before buying.

Freemium, contact-based. Forever Free plan: up to 2,000 contacts and 6,000 emails/month (no credit card). Paid tiers start (at 500 contacts) at: Standard ~$3/mo billed annually (~$4/mo monthly) and Professional ~$4.50/mo billed annually (~$6/mo monthly); annual billing carries a ~25% discount and prices scale with contact count. The pricing page also displays INR (alongside USD/EUR/GBP), and a banner states local taxes (GST/VAT) are charged on top. Exact INR figures are set via an interactive slider and were not statically captured here, so confirm current INR amounts on the official India pricing page. Verified June 2026 against the official pricing/features pages; USD figures cross-checked via Sender.net. Treat the USD-to-INR equivalents as indicative only.

Should you use Zoho Campaigns?

Use Zoho Campaigns if Indian SMBs and startups already using Zoho CRM or Zoho One. Avoid it if Teams needing best-in-class deliverability or premium template design

Is Zoho Campaigns good for Indian small businesses?

Zoho Campaigns can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.

Does Zoho Campaigns have a free plan?

Zoho Campaigns lists a free plan, but check the official pricing page for current usage limits before choosing it.

Not sure if Zoho Campaigns is the right fit?

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