Intercom alternatives in India

Prices exclude taxes, Help Scout collects only US sales tax, and there is no GST invoice, so Indian buyers pay forex and card fees and cannot claim input credit. Refunds are limited to a 30 day money back window from the first payment, and the terms bar cutting seats until renewal, so start small on annual.

All payments are non-refundable, the subscription auto-renews unless cancelled 30 days before the term ends, and downgrades or agent reductions only take effect at the next billing cycle. The listed agent price is not the full bill if you also need live chat, AI, Workflows or BI, which are priced separately.

Annual billing is about a fifth cheaper than monthly, and quarterly or half-yearly cycles are also offered at checkout. Payments are non-refundable and cancellations take effect only at the end of the term, so size an annual commitment carefully; AI agent sessions, Copilot seats, day passes, connector tasks and MCP actions are billed as extras.

Monthly billing costs over a quarter more than annual on Express and well over half more on Standard. Light agents and extra departments are paid add-ons on the higher editions, and when the 15 day trial ends the account drops to the free edition rather than charging you.

The vendor says charges are non cancelable and non refundable, seats cannot be reduced mid term, and subscriptions auto renew at then current rates unless you give 30 days notice. Prices exclude tax; Zendesk collects the GSTIN of Indian businesses and otherwise charges GST itself, and AI agent resolutions beyond the plan allowance are billed separately.