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Chatbots & Assistants
Intercom
Customer messaging and AI support platform with live chat, bots, and the Fin AI agent.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A leading choice for SaaS and product-led teams that want polished messaging plus a strong AI support agent (Fin). It sits at the premium end, and AI resolutions are often priced per-resolution, so model costs at your volume. Verify current seat and Fin pricing before committing.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Intercom?
Use it if saaS and product-led companies. Avoid it if teams that need a fixed monthly support cost, since successful automation is what raises the bill.
Spec sheet
- Starting price
- ₹2,878/mo$29/user/mo sticker
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Intercom?
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Claim this listing →In short
Intercom is a support & messaging / chatbots & assistants for Indian buyers. All-in it runs about ₹2,878/mo for a GST-registered business ($29/user/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for saaS and product-led companies, and a poor fit if teams that need a fixed monthly support cost, since successful automation is what raises the bill.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Fin answers from your existing help centre content, so the bot works without building intent trees first
- Inbox, help centre and outbound messaging are one product rather than three tools stitched together
The catch
- Fin bills 0.99 dollars per resolution, and handoffs and disqualifications are charged the same way
- Reported real resolution rates run 42 to 50 percent, so the invoice tracks that rather than your ticket count
- Seat cost plus per resolution plus add-ons makes a predictable monthly support budget hard to set
True India price
Registered business, per month
₹2,878
Intercom advertises $29/mo. A GST-registered business in India pays about ₹2,878 a month (₹34,534/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹3,396 a month.
- Sticker price
- $29/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹2,878
- Registered per year
- ₹34,534
- If you can't reclaim GST
- ₹3,396
- Try first
- Free trial before you commit budget.
- Watch for
- Per-seat from $29/user/mo (Essential); higher tiers add features. The Fin AI Agent is billed separately on a usage basis per resolution, on top of the seat price. 14-day trial, no card. USD.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Intercom fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Intercom compares
Against the 5 other help desk toolswe list, from what we verified on each vendor’s own pages.
Less common among the other help desk tools
Recorded for Intercom and for at most a third of the 5 others we list.
- Email campaigns
- SMS channel
- Multilingual help center
- Prebuilt reports
- Sla management
Also in most alternatives
Recorded for at least half of the 5 others, and for Intercom.
- Live chat
- Sso saml
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Intercom? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Intercom?
Intercom is a customer communications platform combining live chat, a shared inbox, product tours, and AI, notably its Fin AI agent that resolves support questions from your content. It targets product-led and SaaS companies wanting modern, AI-first support and engagement.
Best for
- SaaS and product-led companies
- Teams wanting AI-first support (Fin)
- Businesses needing polished in-app messaging
Who should avoid it
- Teams that need a fixed monthly support cost, since successful automation is what raises the bill
- Support desks with volatile volume, because every extra resolved conversation adds to the invoice
What Intercom does
What we verified about Intercom
Read from Intercom’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed35
- WhatsApp channel
- WhatsApp is a supported channel charged per conversation.
- Sso saml
- Expert plan adds SSO and identity management.
- SMS channel
- SMS is supported and charged per message varying by region.
- Sla management
- Expert adds service level agreements to conversation handling.
- Shared team inbox
- Essential includes a shared inbox and ticketing system.
- Round robin assignment
- Advanced tier includes round robin conversation assignment.
- Prebuilt reports
- Essential includes pre-built support reports.
- Multilingual help center
- Advanced tier lists a multilingual help centre.
- Live chat
- All plans include free unlimited live chat through the Messenger.
- Email campaigns
- Email campaigns are supported, charged per bulk email sent.
- AI answers from help content
- Fin answers from existing help centre content without building intent trees.
- AI auto translation
- Every agent gets 10 free AI auto-translation conversations per month.
- AI copilot for agents
- Copilot is a personal AI assistant inside the inbox for agents.
- AI human handoff
- Fin hands off to agents in the preferred inbox when it cannot resolve.
- AI operations agent
- Pro includes Operator, an agent for customer operations work.
- AI takes action on external systems
- Fin standalone page says it takes action on external systems.
- AI tone and length control
- Fin offers customizable tone and answer length.
- Banners and tooltips
- All plans include free banners and tooltips in the product.
- Conversation quality monitoring
- Pro add-on analyses performance and monitors quality across conversations.
- Credit spend hard limits
- Pro lets you track usage, set alerts and apply hard limits on spend.
- Fin AI agent
- Fin AI Agent is bundled with every plan as the AI resolution engine.
- Fin on third party helpdesk
- Fin can run on your existing helpdesk including Salesforce, with no seats.
- In app messenger
- The Intercom Messenger is the core in-product chat surface on every plan.
- In app surveys
- Proactive Support Plus adds Surveys to in-app engagement.
- Mobile push messaging
- Proactive Support Plus covers mobile push and carousels.
- Multibrand support
- Expert adds multibrand Messenger and help centre for large teams.
- Multiple team inboxes
- Advanced adds multiple team inboxes over the single Essential inbox.
- Onboarding checklists
- Proactive Support Plus includes Checklists for user onboarding.
- Outbound campaign series
- Proactive Support Plus includes the Series campaign builder.
- Phone channel
- Phone is a supported channel with usage-based pricing.
- Private help center
- Advanced adds a private and multilingual help center.
- Product tours
- Proactive Support Plus covers product tours and in-app guidance.
- Public help center
- Essential includes a public help center for self-serve answers.
- Ticketing system
- Ticketing is bundled with the shared inbox from the entry tier.
- Workflow automation builder
- Advanced adds a workflows automation builder.
What people use it for4
- Run a help desk
- Inbox, help centre and outbound messaging run a full support operation.
- Capture and qualify leads
- Essential lists Fin for sales and ecommerce alongside service.
- Onboard new product users
- Product tours, checklists and carousels guide new users through the product.
- Deflect support tickets
- Fin's whole purpose is resolving support questions before a human sees them.
Works with1
- Salesforce
- Fin explicitly supports running on Salesforce as your helpdesk.
Terms, compliance and how you buy33
- Self serve signup
- Every tier has a Start free trial link without contacting sales.
- Premium priced
- Our verdict places Intercom at the premium end of support tooling.
- No card required
- Trial requires no credit card until you choose a plan.
- Monthly or annual billing
- Pricing toggle offers billed annually or billed monthly self-serve.
- 14 day free trial
- FAQ confirms a 14-day trial with no credit card, including all add-ons.
- Addons priced separately
- Pro, Copilot and Proactive Support Plus each carry their own monthly fee.
- AI first positioning
- Page headline sells Fin and Intercom as one AI-first customer service platform.
- Contract only for enterprise
- Contracts are required only for enterprise needs, premier support or custom terms.
- Copilot priced per agent
- Copilot is $29 per agent per month annually or $35 monthly.
- Cost calculator provided
- Site offers both a pricing calculator and a Fin ROI savings calculator.
- Downgrades at renewal
- FAQ says downgrades typically take effect at renewal, not immediately.
- Free lite seats
- Advanced includes 20 free Lite seats and Expert includes 50.
- Handoffs billed as outcomes
- An outcome counts when Fin completes a workflow including handoffs.
- Hipaa support
- HIPAA support is an Expert-tier compliance capability.
- Lite seats cannot message customers
- Only Full seats can send messages or use outbound content.
- Minimum outcome commitment standalone
- Fin on your own helpdesk carries a minimum monthly commitment, e.g. 50 outcomes.
- New customer 35 percent promo
- Pricing page banner offers 35% off the Essential plan for new customers.
- No contract required
- FAQ says monthly or annual self-serve plans need no contract.
- No platform fee
- FAQ says no required platform fees beyond the first Full seat.
- Not for fixed support budgets
- Our notBestFor flags teams needing a fixed monthly support cost.
- One seat minimum
- FAQ states the minimum to get started is one Full seat.
- Operator credit metering
- Operator usage is metered in credits with extras at $0.01 per credit.
- Outcome counted once per conversation
- FAQ says you are charged once per conversation even with multiple questions.
- Per resolution AI billing
- Fin bills $0.99 per outcome rather than a flat AI fee.
- Per seat plus usage pricing
- Pricing FAQ says cost is seats plus usage for Fin and messaging channels.
- Proactive support message quota
- Proactive Support Plus $99/mo includes 500 messages, extras charged per unit.
- Pro addon 99 per month
- Pro add-on is $99/mo with 1,000 conversations analysed and 2,000 credits.
- Resolution rate below 100
- Reported real resolution rates run 42 to 50 percent, so humans still handle the rest.
- SAAS product led oriented
- Intercom targets SaaS and product-led companies wanting AI-first support.
- Startup discount 93 percent
- Early Stage program offers up to 93% off plus a year of Fin free.
- Successful automation raises bill
- Every extra resolved conversation adds to the invoice rather than saving seat cost.
- Unpredictable monthly cost
- Seat plus per-resolution plus add-ons makes a fixed support budget hard to set.
- Usd billed
- All seat and outcome prices are quoted in US dollars.
Compare Intercom
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
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Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Per-seat from $29/user/mo (Essential); higher tiers add features. The Fin AI Agent is billed separately on a usage basis per resolution, on top of the seat price. 14-day trial, no card. USD.
Verified against the sources above. How we research & rate software →
In practice
Where Intercom fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Does Intercom give a GST invoice in India?
Intercom does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Intercom good for Indian small businesses?
Intercom can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Intercom have a free plan?
Intercom does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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