Featured in our buying guides
See how HappyFox stacks up against the best options for a specific kind of business.
Skip to content
See all HappyFox alternatives
FindThatSoftwareSoftware catalog
Help Desk & Ticketing
HappyFox
Help desk and ticketing software with automation, SLAs, and asset management for support teams.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
A solid option for support and IT/internal-service teams that want structured ticketing with automation and asset management. Shortlist it against Freshdesk/Zoho Desk on channels, usability, and price. Verify current per-agent pricing, which is often quote-based.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use HappyFox?
Use it if support and internal-service teams. Avoid it if support teams above roughly 25 agents on per agent plans, since HappyFox itself points that volume at flat unlimited agent pricing instead.
Spec sheet
- Starting price
- ₹2,084/mo$21/user/mo sticker
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at HappyFox?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
HappyFox is a support & messaging / help desk & ticketing for Indian buyers. All-in it runs about ₹2,084/mo for a GST-registered business ($21/user/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for support and internal-service teams, and a poor fit if support teams above roughly 25 agents on per agent plans, since HappyFox itself points that volume at flat unlimited agent pricing instead.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Per agent prices are published in full at 29, 69 and 119 dollars a month, and a two year commitment drops those to 21, 39 and 89
- Unlimited agent plans publish both the yearly ticket allowance and the exact overage rate, from 0.03 dollars a ticket on Growth down to 0.01 on Scale Plus
- Every plan starts with a 14 day trial that needs no card, so you can load real tickets and real agents before committing budget
The catch
- The Basic plan is capped at five agents, so hiring a sixth forces a jump to Team and more than doubles the per agent rate on monthly billing
- Chat, AI, Workflows and business intelligence are separate products with their own pricing rather than higher tiers, so the quoted agent price is not your bill
- REST API limits are tiered at 100, 200, 400 and 800 requests a minute, so a heavy integration load is by itself a reason to buy a higher plan
- Downgrades only take effect at the end of the billing cycle, so an annual plan you sized wrong is paid out in full before you can shrink it
True India price
Registered business, per month
₹2,084
HappyFox advertises $21/mo. A GST-registered business in India pays about ₹2,084 a month (₹25,007/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹2,459 a month.
- Sticker price
- $21/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹2,084
- Registered per year
- ₹25,007
- If you can't reclaim GST
- ₹2,459
- Try first
- Free trial before you commit budget.
- Watch for
- Paid from $21/user/mo; tiers scale by agents and features, Enterprise contact-sales. USD-billed (forex + ~18% GST for India).
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well HappyFox fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How HappyFox compares
Against the 5 other help desk toolswe list, from what we verified on each vendor’s own pages.
Less common among the other help desk tools
Recorded for HappyFox and for at most a third of the 5 others we list.
- Asset management
- Change management
- Csat surveys
- Task management
- Work order management
- Rest API
- Self service portal
- Sla management
Also in most alternatives
Recorded for at least half of the 5 others, and for HappyFox.
- Email ticketing
- Knowledge base
- Live chat
- Sso saml
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than HappyFox? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is HappyFox?
HappyFox is a help desk platform (Indian-founded) offering ticketing, automation, SLAs, a knowledge base, and asset management across channels. It targets support and internal-service teams that want structured ticket management.
Best for
- Support and internal-service teams
- Teams needing SLAs + asset management
- Businesses wanting structured ticketing
Who should avoid it
- Support teams above roughly 25 agents on per agent plans, since HappyFox itself points that volume at flat unlimited agent pricing instead
- Indian buyers who budget strictly in rupees, because every published price is in United States dollars and the real cost moves with the exchange rate
What HappyFox does
What we verified about HappyFox
Read from HappyFox’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed30
- Work order management
- Use case list includes work order management and field service software
- Task management
- Features footer lists task management inside tickets
- Sso saml
- Integration directory has custom SAML, Okta, OneLogin, Microsoft Entra and Google SSO
- Sla management
- SLA management is a named feature and a core differentiator in our research
- Self service portal
- Features footer lists a customer self service portal
- Rest API
- Footer links Help Desk API Docs for developer integration
- Live chat
- Live Chat is listed as a separate product in the footer
- Knowledge base
- Feature list includes knowledge base, internal and multilingual variants
- Email ticketing
- Features footer lists email ticketing as a core help desk function
- Csat surveys
- Features list satisfaction survey capability
- Change management
- Service Desk description names changes and approvals explicitly
- Asset management
- Asset Management is a named feature and Service Desk includes assets
- Agent scripting
- Features footer lists agent scripting for guided responses
- AI chatbot deflection
- Chatbot product claims to deflect up to 70% of tickets at $0.33 per resolution
- Autonomous AI agents
- Autopilot runs autonomous AI agents that resolve repetitive tasks end to end
- Business intelligence module
- Footer lists Business Intelligence as a separately priced product
- Ccaas bundle
- Contact Center Suite is described as a complete CCaaS platform at one bundled price
- CRM module
- HappyFox CRM is a new AI-native CRM product with memory for SaaS companies
- Employee support AI in slack
- Assist AI is an AI assistant for employee support inside Slack and Teams
- Generative AI assist
- HappyFox AI is described as Gen-AI across every channel helping agents resolve tickets
- Help desk automation
- Feature list includes help desk automation rules
- Help desk reporting
- Features list help desk reporting with a separate BI product
- Internal knowledge base
- Features footer separately lists internal knowledge base
- Itsm service desk
- Service Desk product covers incidents, requests, changes and approvals
- Multi brand help desk
- Use case list includes multi-brand helpdesk support
- Multilingual help desk
- Features list multilingual help desk and multilingual knowledge base
- Omnichannel ticketing
- Help Desk described as an AI-powered omni-channel support platform
- SMS ticketing
- HappyFox SMS is listed as a feature for SMS-based support
- Voice AI contact center
- AI Contact Center product provides voice AI for contact centres
- Workflow automation engine
- Workflows product delivers end-to-end process automation across the support stack
What people use it for3
- Run internal it helpdesk
- Solutions by team include IT support with incidents, requests and assets
- Run a help desk
- SLA management is a core reason teams pick HappyFox over shared inboxes
- Deflect support tickets
- Chatbot and Autopilot are sold on deflecting and auto-resolving repeat tickets
Works with64
- Zoom
- Manage Zoom meetings directly within support tickets
- Zoho
- Zoho appears in the integration directory
- Zapier
- Zapier automates support workflows across applications
- X twitter
- X (Twitter) listed among social integrations
- Wrike
- Wrike appears in project management integrations
- Workday
- Workday appears in the integration directory for HR data
- Wordpress
- WordPress appears in the integration directory
- Woocommerce
- WooCommerce listed among e-commerce integrations
- WhatsApp appears in the messaging integrations directory
- Webex
- Webex listed in the meetings and voice integrations
- Trello
- Trello appears in project management integrations
- Surveymonkey
- SurveyMonkey appears in survey integrations
- Sugarcrm
- SugarCRM appears in the integration directory
- Stripe
- Stripe listed for contextual billing information in tickets
- Smartsheet
- Smartsheet appears in project management integrations
- Slack
- Slack integration listed in the help desk integration directory
- Shopify
- Shopify integration gives a 360 degree view of shopping experience
- Salesforce
- Salesforce and Salesforce B2C Commerce integrations are listed
- Ringcentral
- RingCentral listed among voice integrations
- Pipedrive
- Auto sync customer data from Pipedrive CRM
- Pagerduty
- Create incidents in PagerDuty from any support ticket
- Onelogin
- OneLogin SSO listed among single sign-on integrations
- Okta
- Okta SSO listed among single sign-on integrations
- Monday com
- Monday appears in project management integrations
- Mixpanel
- Mixpanel listed in the analytics integrations
- Microsoft teams
- Respond and update tickets directly within Microsoft Teams
- Microsoft intune
- Microsoft Intune tracks device management requests within HappyFox
- Microsoft entra id
- Log in to HappyFox portals using Azure and Entra credentials
- Microsoft dynamics
- Microsoft Dynamics listed in the integration directory
- Mailchimp
- Mailchimp appears in marketing integrations
- Magento
- Magento listed among e-commerce integrations
- Linear
- Linear appears in the integration directory
- Klaviyo
- Klaviyo appears in marketing integrations
- Justcall
- JustCall lets agents make and receive calls directly from HappyFox
- Jira
- Jira appears in the integration directory
- Instagram listed among social integrations
- Hubspot
- HubSpot appears in the CRM integration list
- Google workspace
- Google Workspace and Google Apps SSO integrations are listed
- Google meet
- Set up Google Meet meetings directly within support tickets
- Gitlab
- Handle all GitLab issues from HappyFox
- Github
- GitHub listed in the integration directory
- Freshbooks
- FreshBooks appears in accounting integrations
- Facebook listed among social integrations
- Confluence
- Confluence appears in the integration directory
- Clickup
- ClickUp appears in project management integrations
- Bigcommerce
- BigCommerce listed among e-commerce integrations
- Bamboohr
- BambooHR appears in the integration directory for HR data
- Asana
- Asana appears in project management integrations
- Aircall
- Aircall lets agents make and take phone calls within HappyFox
- Adp
- ADP appears in the integration directory for HR and payroll data
- Assetpanda
- Asset Panda appears in asset management integrations
- Azure devops
- Link HappyFox tickets to work items in Azure Boards
- Baremetrics
- Baremetrics appears in the analytics integration list
- Basecamp
- Basecamp appears in project management integrations
- Chargify
- Chargify integration for better billing support
- Chartmogul
- ChartMogul gives revenue analytics inside HappyFox
- Dialpad
- Dialpad tracks phone calls as tickets
- Jamf pro
- Jamf Pro appears in device management integrations
- Lansweeper
- Lansweeper appears in asset management integrations
- Make integromat
- Make (Integromat) appears in the automation integrations
- Ninjaone
- NinjaOne appears in device and endpoint management integrations
- Splashtop
- Splashtop appears in remote support integrations
- Teamviewer
- TeamViewer appears in remote support integrations
- Twilio SMS
- Integration directory offers SMS and MMS communication between agents and users
Terms, compliance and how you buy30
- Us incorporated
- Footer reads Copyright HappyFox Inc. with a US toll-free support number
- Per agent pricing
- FAQ explains you pay monthly for each agent actively managing tickets
- Partner program
- Company footer links a partner program page
- No card required
- Pricing FAQ states the trial needs no credit card
- India founded
- Our catalog records HappyFox as Indian-founded despite US incorporation
- Hipaa compliant
- Enterprise block names HIPAA support for healthcare buyers
- Gdpr compliant
- Enterprise block lists GDPR and footer has GDPR and CCPA pages
- Annual discount
- Pricing FAQ states annual billing saves 20 percent
- API rate limits tiered
- Our research recorded API limits of 100 to 800 requests a minute by plan
- Custom data retention
- Enterprise tier offers custom data retention policies
- Enterprise volume pricing
- Enterprise block offers tailored volume pricing across every product
- Five agent cap on entry plan
- FAQ says agents are capped at 5 on the Basic plan
- Free trial 14 days
- Every plan starts with a 14-day free trial per the pricing FAQ
- Modular product pricing
- AI, Workflows, chat and BI are separate products with their own pricing
- Multi year discount
- Our research recorded a two year commitment dropping per agent rates materially
- No free plan
- All products are paid, only a trial and a startup programme are free
- No INR pricing
- Our notBestFor flags that Indian buyers carry exchange rate risk
- No mid term downgrade
- FAQ says downgrades take effect only at the end of the billing cycle
- Nonprofit and education discount
- FAQ confirms qualifying non-profits and schools get a discount on every plan
- Price is not final bill
- Quoted agent price excludes AI, Workflows and BI which install into Help Desk
- Published pricing
- Per-agent starting rates are printed for each product on the pricing page
- Soc 2 compliant
- Enterprise block lists SOC 2 among compliance certifications
- Startup program free year
- Pre-Series A SaaS companies under 50 people get CRM free for 12 months
- Status page published
- Footer links a public Status page for uptime transparency
- Suite expanding into CRM
- Product line now spans help desk, ITSM, CCaaS, workflows and a new CRM
- Ticket volume overage charges
- Unlimited agent plans publish per-ticket overage rates above the allowance
- Unlimited agent flat plans
- Alternative plans charge a flat annual fee with a yearly ticket allowance
- Usage based AI pricing
- Autopilot bills per successful action and Chatbot per resolution
- Usd billed
- Every published price is in United States dollars with no rupee list
- Vertical solution pages
- Industry pages exist for education, ecommerce, healthcare, real estate and more
Compare HappyFox
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
Similar tools to HappyFox
Compare practical options in the same category by price, fit, and caveats.
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Paid from $21/user/mo; tiers scale by agents and features, Enterprise contact-sales. USD-billed (forex + ~18% GST for India).
Verified against the sources above. How we research & rate software →
Does HappyFox give a GST invoice in India?
HappyFox does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is HappyFox good for Indian small businesses?
HappyFox can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does HappyFox have a free plan?
HappyFox does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
The dispatchFree · no noise
Track tools like this
HappyFox and its category keep shifting: prices, new options, India-fit. Get the all-in India cost of new tools and the changes worth knowing, monthly. No spam.