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Customer Support AI
Verloop.io
Bengaluru-built AI agent platform for customer support across voice calls, WhatsApp, web and social chat.
Spec sheet
Starting price
Custom
- Free plan
- Not available
- Free trial
- Not listed
- Status
- Curated 12 Nov 2026
Work at Verloop.io?
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Verloop.io if you run a mid-size or large support desk in India that handles high volume on WhatsApp or the phone and you want one vendor for both the bot and agent tooling. It has been selling to Indian banks, insurers and consumer brands since 2015 and contracts with Indian customers through an Indian company under Indian law, which keeps paperwork simple.
Read the full verdict
Before you sign, ask in writing which entity bills you after the Nurix AI acquisition, whether the invoice carries GST, what counts as a billable conversation, and how many integrations and use cases the quote includes. Read the termination clause: you can exit on 30 days notice, but you still owe fees for the rest of the term. If you want to try a product before talking to sales or need published prices, a self-serve tool like Freshchat or Gallabox will be faster to evaluate.
FindThatSoftware has manually reviewed this listing against 8 public sources. Check source links before buying because pricing and availability can change.
In short
Verloop.io is listed under Customer Support AI, reviewed for Indian buyers. FindThatSoftware rates it best for mid-market and enterprise support teams in India; a poor fit for buyers who need published prices or a self-serve trial to evaluate.
What Verloop.io costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
What actually changes for a buyer in India.
- Watch for
- There is no public pricing; every deal is a custom Service Order agreed after a demo, and fees are quoted exclusive of applicable taxes.
More
The terms let you cancel on 30 days notice but make you liable for the fees for the remaining term, and fees already paid are not refunded, so a long commitment is hard to unwind. Get the billing entity, GST treatment and what counts as a billable conversation or use case in writing before signing.
Paying for more than Verloop.io? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Verloop.io fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Verloop.io?
Verloop.io is run by Magiclane App Services Private Limited in Bengaluru, with sister entities in the US and UAE, and was announced as acquired by Nurix AI in July 2026. It runs AI agents across website chat, in-app chat, WhatsApp, Instagram, Facebook Messenger and, increasingly as the lead product, inbound and outbound voice calls, with the vendor claiming 80 plus languages including 10 plus Indian languages. Alongside the bot it offers agent assist and copilot tools for human agents, Sparks auto QA for reviewing conversations, and dashboards with scheduled reports. It connects to ticketing, CRM and commerce systems such as Zendesk, Freshdesk, Salesforce, Shopify and Magento through what the vendor calls 100 plus ready integrations plus custom API work. Everything is sold through a demo and a signed Service Order, so there is no self-serve sign-up, no public price list and setup is a vendor-led project.
What you gain, and what you give up.
The case for
- Contracts with Indian customers through an Indian private limited company under Indian law with Bengaluru jurisdiction, so procurement and tax paperwork stay domestic.
- Covers chat on WhatsApp, web, app and social plus voice AI calls in one platform, and the vendor says it handles 10 plus Indian languages.
- Has sold to Indian banks, insurers and consumer brands since 2015 and has been an official WhatsApp Business Solution Provider since 2022.
The catch
- Nurix AI announced it was acquiring Verloop.io in July 2026, yet the Verloop site and terms still name the old entities, so confirm who you contract with and who supports you.
- No public pricing, free plan or self-serve trial; you cannot see a single number before a sales call.
- Terms make you pay for the rest of the term if you cancel for convenience and do not refund fees already paid.
- The security page lists role based access, MFA and data residency but does not mention SSO or audit logs, which larger buyers should confirm.
Best for
- Mid-market and enterprise support teams in India
- High-volume WhatsApp and voice support automation
- Teams that want agent assist and auto QA alongside the bot
Who should avoid it
- Buyers who need published prices or a self-serve trial to evaluate
- Small support teams with a handful of agents, since every entry point is an enterprise demo and contract
- Buyers who want a stable vendor roadmap this year, while the post-acquisition plan is still unclear
India readiness
How well Verloop.io fits an Indian business operationally, from the verified pricing and company facts we hold.
- –GST invoice
Not verified yet.
- –Bills in INR
Not verified yet.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Verloop.io
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Verloop.io compares
Against the 7 other AI support agent tools we list, from what we verified on each vendor’s own pages.
Less common among the other AI support agent tools
Recorded for Verloop.io and for at most a third of the 7 others we list.
- AI chatbot
- Audit trail
- Canned responses
- Drag and drop bot builder
- Outbound voice calling
- REST API
- Role based access control
- Agent copilot
Also in most alternatives
Recorded for at least half of the 7 others, and for Verloop.io.
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Verloop.io
Compare practical options in the same category by price, fit, and caveats.
What we verified about Verloop.io
Read from Verloop.io’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Verloop.io does
Features we confirmed27
- Voice AI agent
- Site runs a live Voice AI demo line and offers inbound and outbound AI voice calls
- Role based access control
- Security section describes implementing access controls and secure login
- REST API
- Integrations FAQ states custom REST APIs and webhooks are supported
- Outbound voice calling
- FAQ states AI Voice Agents can be deployed for inbound and outbound calls
- Drag and drop bot builder
- Platform page lists a drag and drop bot builder for customising bot flows
- Canned responses
- Agent tooling includes creating, saving and reusing quick replies
- Audit trail
- Enterprise FAQ cites detailed audit trails among enterprise needs supported
- AI chatbot
- Platform page leads with an AI Agent that automates end-to-end customer support
- Agent assist copilot
- Platform menu carries dedicated AI Agent Assist and Co-pilot for Agents products
- AI conversation summary
- Generative AI section lists AI Summary for detailed conversation notes
- AI rephrase and tone adjustment
- Generative AI section lists AI Rephrase, Expand and Tone Adjustment for agents
- Automated qa scoring
- Platform carries a Sparks Auto QA product for conversation quality review
- Backend system data fetch
- FAQ says bots can fetch user data and update records in CRMs, ERPs and OMS
- Conversation nudges
- Nudge feature follows up with customers who left a conversation hanging
- Csat measurement
- Dashboards break down chat statistics and CSAT as a headline metric
- Goal completion rate tracking
- Goal Completion Rate measures percentage of users finishing a defined task
- Indic dialect support
- Claim of 20-plus dialects alongside 80-plus languages targets Indian regional speech
- Live chat with human handoff
- Bot flows facilitate self-serve plus agent transfer to a live agent
- Llm prompt based bot configuration
- Platform page says smart interactions are created by writing simple prompts using an LLM
- Multilingual 80 plus languages
- Platform page claims support for 80-plus languages and 20-plus dialects
- Nlp ml faq model
- Platform page describes an NLP/ML FAQ model that learns from previous chat data
- No code and low code integration options
- FAQ states no-code and low-code integration options exist alongside documentation
- Outbound campaign messaging
- Campaigns feature sends offers, upsell plans and payment reminders
- Payment reminder automation
- Campaigns explicitly listed as sending payment reminders
- Real time agent dashboards
- Real-time dashboards exist for monitoring demand, capacity and agent availability
- Scheduled report delivery
- Report Scheduling delivers agent and bot performance reports to inbox at a chosen time
- User phrase intent insights
- User Insights surfaces phrases and frequency to decode intent behind them
What people use it for4
- Support customers on WhatsApp
- WhatsApp is the lead channel for real-time updates on bills and payments
- Sell through social media
- Instagram chatbot is a named channel solution for personalised conversations
- Deflect support tickets
- Site messaging is maximise sales and minimise support costs with AI conversation automation
- KYC check automation
- Integration FAQ names KYC checks as an action bots complete with real-time data
Works with24
- Zendesk
- Zendesk named in the CRM and Ticketing integrations list
- Zapier
- Platform page names Zapier among the other apps it integrates with
- WhatsApp listed under Messaging Channels integrations
- Webengage
- WebEngage named under the Marketing integrations section
- Shopify
- Shopify named under the More Apps integrations section
- Salesforce
- Integrations FAQ names Salesforce among plug-and-play integrations
- Razorpay
- Razorpay named under the Payments integrations section
- Oracle
- Oracle named in the CRM and Ticketing integrations list
- Moengage
- Integrations FAQ names MoEngage among supported plug-and-play tools
- Magento
- Magento named under the More Apps integrations section
- Leadsquared
- LeadSquared named in the CRM and Ticketing integrations list
- Instagram listed under Messaging Channels integrations
- Hubspot
- HubSpot listed first under CRM and Ticketing Software integrations
- Google sheets
- Platform page names Google Sheets among the other apps it integrates with
- Freshdesk
- Freshdesk named in the CRM and Ticketing integrations list
- Facebook messenger
- Messenger listed under Messaging Channels integrations
- Clevertap
- CleverTap named under the Marketing integrations section
- Ccavenue
- CC Avenue named under the Payments integrations section
- Capillary
- Capillary named under the Marketing integrations section
- Bombora
- Bombora named under the Marketing integrations section
- Ipdata
- Ipdata named under the Marketing integrations section
- Leadfeeder
- Leedfeeder listed under Marketing, turning anonymous visits into leads
- Sap c4c
- SAP C4C named in the CRM and Ticketing integrations list
- Xendit
- Xendit named under the Payments integrations section
Terms, compliance and how you buy32
- Sales led only
- Every site entry point is Book a demo or Schedule a demo, nothing is self-serve
- Liability capped at 12 months fees
- Aggregate liability limited to fees paid in the 12 months preceding the claim
- ISO 27001 certified
- ISO 27001 badge displayed in the site footer
- GDPR compliant
- GDPR badge displayed alongside ISO certifications in the footer
- Bengaluru headquartered
- India address is Vanguard Rise, Off HAL Old Airport Road, Murugeshpalya, Bengaluru 560017
- 30 day termination notice
- Termination for convenience requires 30 days prior written notice to the other party
- Acquired by nurix AI
- Our research records Nurix AI acquiring Verloop.io in July 2026
- Annual contract with service order
- Commercials sit in a mutually executed Service Order with a defined Term
- Bengaluru exclusive jurisdiction
- Terms specify exclusive jurisdiction of courts at Bengaluru, India
- Bfsi vertical focus
- Dedicated Banking and Financial Services industry page plus BFSI mentioned in integrations FAQ
- Blocks non browser clients
- Direct curl to the pricing URL returns HTTP 403 while a browser render proxy gets through
- Demo required before purchase
- Book a demo is the sole call to action across platform and integration pages
- Early exit pays remaining term
- Terminating for convenience makes the customer liable for fees due for the remaining Term
- Enterprise heavy
- Industry pages target banking, telecom, insurance and logistics with demo-only entry
- Gulf market presence
- UAE entity in Abu Dhabi with 500-plus businesses claimed across UAE
- High volume proven scale
- Platform handles more than 20 million customer interactions a month per our research
- India built
- India entity Magiclane App Services Private Limited operates from Bengaluru office on Old Airport Road
- India governing law
- Terms of Service are governed by laws in force in India
- Indian arbitration act clause
- Disputes go to sole-arbitrator arbitration in Bangalore under the Arbitration and Conciliation Act 1996
- ISO 42001 AI management certified
- ISO 42001 AI management badge displayed in the site footer
- ISO 9001 certified
- ISO 9000 badge displayed in the site footer
- No published pricing page
- verloop.io/pricing returns HTTP 404 through both direct fetch and render proxy
- No refund on termination
- On termination without cause the company is not obligated to return fees paid to date
- Not for small support teams
- Nothing is sold self serve and every entry point is an enterprise demo
- Operating since 2015
- Our research notes it has been selling to Indian enterprises since 2015
- Quote only pricing
- The pricing URL returns 404 and commercials are set in a per-customer Service Order
- Roadmap uncertainty post acquisition
- A July 2026 acquisition means packaging and account team may change after signing
- Service credit sla not cash
- Downtime over one hour credits 5 percent of fees, capped at one week of fees per month, non-redeemable for cash
- Sla credit requires 24 hour notice
- Customer must notify in writing within 24 hours of downtime or forfeit the credit
- Suspension for late payment
- Terms permit service suspension for late or non-payment of fees
- Taxes excluded from quoted fees
- Terms state fees are exclusive of applicable taxes which the customer pays additionally
- Trial account without sla or support
- Terms state trial accounts carry no warranty, SLA, indemnity or support obligations
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Verloop.io terms of service (fees, termination, trial accounts)https://www.verloop.io/terms-of-service/
- Verloop.io official sitehttps://verloop.io/
- Verloop.io reports and analyticshttps://www.verloop.io/platform/reports-analytics/
- Verloop.io securityhttps://www.verloop.io/platform/security/
- Verloop.io integrationshttps://www.verloop.io/platform/integrations/
- Verloop.io homepagehttps://www.verloop.io/
- Verloop.io about us (founded 2015, timeline)https://www.verloop.io/about-us/
- Verloop.io privacy policy (India entity, data location)https://www.verloop.io/privacy-policy/
Editorially curated, with deeper source-checking in progress. How we research & rate software →
Verloop.io questions
Does Verloop.io give a GST invoice in India?
- Whether Verloop.io issues an India GST invoice is not verified yet. Foreign-billed tools usually don't, in which case a registered business reclaims GST via reverse charge; confirm the vendor's billing before you buy.
Is Verloop.io good for Indian small businesses?
- It suits mid-market and enterprise support teams in India. It bills in a foreign currency, so expect the card forex markup on every charge. It is not the right pick for buyers who need published prices or a self-serve trial to evaluate.
Does Verloop.io have a free plan?
- Verloop.io does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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