Support customers on WhatsApp tools for Indian businesses
The 12 support customers on whatsapp tools we track, with verified India pricing (forex-adjusted), honest trade-offs, and the caveats most directories skip.
Quick answer: of the 12 support customers on whatsapp tools we track, 6 offer a free plan, and paid monthly plans run about ₹420–₹4,940 for a GST-registered business (after the card forex markup). The prices below are the India cost for a registered business, not the sticker. GST is extra if you cannot reclaim it.
| Tool | India price | Free plan | Best for |
|---|---|---|---|
| Gallabox | ₹2,399/mo | — | Indian SMBs selling/supporting on WhatsApp |
| AiSensy | ₹1,350/mo | Yes | Indian SMBs running WhatsApp broadcasts and promotions |
| Freshchat | ₹1,499/mo | Yes | Indian businesses wanting live chat + bots |
| Help Scout | ₹2,470/mo | Yes | Small teams wanting simple support |
| Zoho Desk | ₹420/mo | Yes | Indian SMBs using the Zoho suite |
| DoubleTick | ₹3,000/mo | — | Indian sales teams selling on WhatsApp |
| CallHippo | ₹1,900/mo | Yes | Sales/support teams needing virtual numbers |
| Chaindesk | ₹4,842/mo | Yes | Small teams needing a custom support bot |
| Interakt | ₹999/mo | — | Indian D2C and e-commerce brands selling on WhatsApp |
| Zoko | ₹4,940/mo | — | D2C and Shopify brands using WhatsApp as a sales channel |
| Wati | ₹2,199/mo | — | Teams needing a multi-agent shared WhatsApp inbox |
| Verloop.io | Custom | — | Mid-market and enterprise CX and support teams |
Prices are the entry plan converted to rupees at an effective card rate (mid-market plus the forex markup), the cost a GST-registered business nets. GST adds 18% if you cannot reclaim it, and some Indian vendors already include it. Indicative, not your exact bill. Confirm each plan on the vendor site.
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