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Customer Support AI
Chaindesk
No-code AI chatbot platform that trains a support agent on your data and deploys it to websites, WhatsApp, Slack, and Shopify.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
Good for small teams that want a custom, data-trained support or FAQ bot live quickly and on a budget, including WhatsApp - relevant for Indian customer bases. Like all retrieval bots, it is only as accurate as the source content, so curate what it learns from. Test answer quality on your real docs before going live.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Chaindesk?
Use it if small teams needing a custom support bot. Avoid it if support teams needing a named owner and a written response target, because the only listed support channels are an email address and a chat widget.
Spec sheet
- Starting price
- ₹4,863/mo$49/mo sticker
- Free plan
- Available
- Free trial
- Not listed
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Chaindesk?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
Chaindesk is a support & messaging / customer support ai for Indian buyers. All-in it runs about ₹4,863/mo for a GST-registered business ($49/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for small teams needing a custom support bot, and a poor fit if support teams needing a named owner and a written response target, because the only listed support channels are an email address and a chat widget.
The trade-off, weighed
What you gain, and what you give up.
The case for
- The free tier gives 200 message credits a month with one agent and one datastore, enough to test retrieval quality on your own documents
- Growth at $49 a month includes 10 team seats and 20,000 message credits, which is generous next to per seat support tools
- Yearly billing takes 20 percent off, and paid plans retrain the chatbot automatically each week as source content changes
The catch
- The site now brands itself Askli rather than Chaindesk, so billing, docs and support arrive under a name you did not sign up for
- On the free plan agents and datastores are deleted after 14 days of inactivity, so an abandoned pilot loses its trained data
- Every credit allowance is quoted against gpt-4o-mini rather than the GPT-4 access advertised, so headline message counts reflect the cheapest model
- The tier above Pro is Enterprise at $499 a month, a five times jump from $99 with nothing in between
True India price
Registered business, per month
₹4,863
Chaindesk advertises $49/mo. A GST-registered business in India pays about ₹4,863 a month (₹58,351/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹5,738 a month.
- Sticker price
- $49/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹4,863
- Registered per year
- ₹58,351
- If you can't reclaim GST
- ₹5,738
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Free (200 credits/mo). Paid plans from $49/mo, scaling to higher tiers with more agents, credits, and seats. USD. Confirm on vendor site.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Chaindesk fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Chaindesk compares
Against the 7 other ai support agent toolswe list, from what we verified on each vendor’s own pages.
Less common among the other ai support agent tools
Recorded for Chaindesk and for at most a third of the 7 others we list.
- Lead capture
- Model selection
- No code chatbot builder
- Remove vendor branding
- Shared team inbox
- Human handoff
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Chaindesk? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Chaindesk?
Chaindesk is a no-code platform for building AI chatbots trained on your own data - documents, websites, help centers - that answer customer and employee questions across channels like website chat, Slack, and WhatsApp. It targets small teams that want a custom support bot without engineering.
Best for
- Small teams needing a custom support bot
- Businesses wanting WhatsApp and website chat
- Non-technical teams building FAQ bots
Who should avoid it
- Support teams needing a named owner and a written response target, because the only listed support channels are an email address and a chat widget
- Buyers who need one stable vendor identity for procurement, since the product ships under two names across the same domain and pricing page
What Chaindesk does
What we verified about Chaindesk
Read from Chaindesk’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed21
- Shared team inbox
- a shared inbox feature image sits in the customer service section
- Remove vendor branding
- removing Askli branding is listed even on the free plan
- No code chatbot builder
- the platform trains a custom ChatGPT chatbot with no code
- Model selection
- FAQ advises setting the agent model to GPT-4-turbo for best results
- Lead capture
- the agent collects leads and gathers customer data in conversation
- Human handoff
- a human can take over the AI conversation at any time
- Auto sync data sources
- the chatbot retrains automatically when source content changes
- Embeddable chat widget
- a widget adds the chatbot to a website in minutes
- File upload ingestion
- files can be uploaded into a datastore with per-plan size limits
- Function calling
- agents can call custom API endpoints through function calling
- Grounded answer safeguards
- built-in safeguards keep responses inside the knowledge base
- Manual retrain trigger
- retraining can also be triggered manually by the user
- Multilingual answers
- FAQ says the bot answers in languages other than English
- Multiple agents
- plans allow 1 to 100 separate agents depending on tier
- Multiple datastores
- datastore count scales from 1 free to 100 on Enterprise
- Multi site embedding
- FAQ confirms one chatbot can be added to any number of sites
- Omnichannel deployment
- conversations run across widgets, WhatsApp, Slack and Telegram
- Team seats
- paid plans bundle 10 to 200 team seats
- Train on own documents
- custom data can be imported to extend the agent's knowledge
- Website crawler loader
- a website loader ingests 25 to 10,000 pages depending on plan
- Weekly retraining
- FAQ says paid plans retrain the chatbot currently every week
What people use it for5
- Support customers in their language
- a testimonial cites multilingual support for global expansion
- Support customers on WhatsApp
- WhatsApp is a first-class deployment channel from the free plan
- Capture and qualify leads
- lead generation is named alongside support on the homepage
- Answer internal employee questions
- our description covers employee questions from internal documents
- Deflect support tickets
- headline claim is instantly resolving 80 percent of support queries
Works with12
- Zendesk
- Zendesk Help Center content can be ingested as a source
- Zapier
- Zapier appears in the homepage integration logo strip
- Youtube
- YouTube is listed as an ingestible content source
- Wordpress
- WordPress is shown among the supported platforms
- WhatsApp integration is listed even on the free plan
- Telegram
- Telegram is named as an omnichannel conversation platform
- Slack
- Slack integration is included from the free tier
- Shopify
- Shopify appears in the integration logo strip
- Notion
- Notion is both a data source and a listed integration
- Google drive
- Google Drive integration ingests documents into a datastore
- Facebook messenger
- Messenger is shown in the integration logo strip
- Crisp
- Crisp integration is listed on the free plan feature list
Terms, compliance and how you buy19
- Self serve signup
- sign up for free leads straight into the app with no sales step
- Encryption at rest and in transit
- site says data is encrypted in transit and at rest on secure servers
- Credit based pricing
- every tier is defined by monthly message credits
- Annual discount
- FAQ says yearly billing saves 20 percent on the subscription
- Affiliate program
- an affiliate programme runs through Rewardful on the nav
- Credits quoted on cheapest model
- all credit allowances are stated against gpt-4o-mini
- Custom plan by email
- a custom plan requires emailing support@askli.co
- Email and chat support only
- the only listed support channels are email and the site chat widget
- Flat plan not per seat
- seats are bundled into the plan rather than charged per user
- France based
- the privacy section states the company was founded in France
- Free tier 200 credits
- the free plan gives 200 message credits per month
- Free tier data deleted after 14 days
- free agents and datastores are deleted after 14 days of inactivity
- Large tier jump to enterprise
- the tier above Pro at $99 is Enterprise at $499 with nothing between
- No published sla
- our research found no named owner or written response target
- Rebranded as askli
- the site and app now brand the product Askli, not Chaindesk
- Retrieval quality depends on source content
- our verdict warns it is only as accurate as the curated source content
- Small team oriented
- our verdict targets small teams wanting a data-trained bot on a budget
- Two names one product
- billing, docs and support arrive under a name you did not sign up for
- Usd billed
- plans are quoted at $49, $99 and $499 per month
Compare Chaindesk
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
See all Chaindesk alternatives
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Free (200 credits/mo). Paid plans from $49/mo, scaling to higher tiers with more agents, credits, and seats. USD. Confirm on vendor site.
Verified against the sources above. How we research & rate software →
In practice
Where Chaindesk fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to automate customer support for an online store in India
Stand up a help desk as the backbone, put an AI agent trained on your policies in front of it, automate WhatsApp because that is where Indian shoppers message, add voice only for COD and delivery issues, and measure CSAT.
- Tools in stack
- 18
Read the record →
Software Stack To Solo Founder Launching A B2B SaaS On A Tight Budget
Ship cheaply: version and build your code on GitLab, host on an affordable INR plan from Hostinger, bill through Cashfree if you are India-registered or Stripe if you sell globally, capture leads with Apollo and Bigin, and lean on free plans for email, support, and passwords.
- Tools in stack
- 15
Read the record →
Software stack to add a website chatbot for lead capture in India
Put an AI chat widget trained on your own answers on the site, capture the visitor's details into a form, push them into an INR-billed CRM, and follow up on WhatsApp where Indian buyers actually reply.
- Tools in stack
- 14
Read the record →
Does Chaindesk give a GST invoice in India?
Chaindesk does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Chaindesk good for Indian small businesses?
Chaindesk can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Chaindesk have a free plan?
Chaindesk lists a free plan, but check the official pricing page for current usage limits before choosing it.
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