DoubleTick alternatives in India

Published India rates already include Meta and operator charges, SMS is charged on submission rather than delivery, and replies to customers are billed as service messages. The pricing FAQ and an older offer page still describe a monthly fee, so confirm your account terms, and note that a recharge is refundable only if unused and requested within 7 days.

WhatsApp message charges are separate, paid from a prepaid wallet at Meta's per-message rates, and plan fees, credits and add-ons are all non-refundable once paid. The trap is that the plan fee is often the smallest line: marketing messages, service replies beyond the monthly free allowance, chatbot flows and the AI agent all bill separately.

Subscriptions auto-renew unless you give written notice 30 days before the term ends, annual plans are not refunded mid-term, and GST is added and itemized on the invoice. Meta message charges, AI credit top-ups, extra users and extra channels are all billed on top of the plan fee.

Annual billing works out about a quarter cheaper than monthly on Growth and Pro and about a fifth cheaper on Business, and includes dedicated onboarding. Meta's per-message charges, extra users, extra WhatsApp numbers, automation trigger packs, AI credit packs and the Shopify add-on all cost extra, and Wati does not issue an Indian GST invoice: with a GSTIN you self-pay GST under reverse charge, without one Wati adds GST to its invoice.

WhatsApp message charges are paid separately from a prepaid wallet at per message rates that drop slightly on higher plans, and the subscription is auto debited through a card mandate and is non refundable. The trap is Starter: on monthly billing it covers Instagram only, so a buyer who wants WhatsApp on Starter has to commit to a quarter or a year.

WhatsApp message fees are paid to Meta separately, and Zoko's terms say it does not collect GST, so an Indian buyer pays the dollar fee plus forex costs and self-assesses GST. Fees are non-refundable once a billing period starts, and the biggest plan, Max, appears only on the Shopify listing, not on zoko.io.