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WhatsApp Business
Gallabox
Chennai-run WhatsApp Business API platform with a shared inbox for WhatsApp, Instagram and web chat, chatbot flows, broadcasts and AI agents.
Spec sheet
All-in India price
₹2,399/mo
For a registered business, billed yearly
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Gallabox if you are an Indian SMB that sells or supports customers on WhatsApp and wants a shared inbox, bots and broadcasts with rupee billing and a GST invoice. Before paying, count your agents: Basic stops at three users, and every seat beyond the included count on Essential or Advanced is charged monthly on top of the plan.
Read the full verdict
Budget separately for Meta message charges, which come out of a prepaid wallet with a Gallabox markup, and note that from October 2026 Meta also bills service replies beyond the first thousand a month per number. The shortest cycle is quarterly and annual plans are not refunded mid-term, so use the seven-day trial on real conversations first. The trade-off against broadcast-first WhatsApp tools is that Gallabox bundles Instagram, web chat and AI agents in one inbox at a team-sized entry price; if you only need broadcasts, compare a lighter tool first.
FindThatSoftware has source-checked this listing and keeps 9 public sources visible for buyer verification.
In short
Gallabox is listed under WhatsApp Business, reviewed for Indian buyers. It costs about ₹2,399/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for Indian SMBs selling/supporting on WhatsApp; a poor fit for businesses that mainly run high volume marketing broadcasts on a tight budget, since Meta per message charges plus markup sit on top of the plan fee.
What Gallabox costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per month, billed yearly
₹2,399
Gallabox is billed in rupees at ₹2,399/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹28,788/yr). Without reclaim, add 18% for about ₹2,831 a month.
- Sticker price
- ₹2,399/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹2,399
- Registered per year
- ₹28,788
- If you can't reclaim GST
- ₹2,831
- Try first
- Free trial before you commit budget.
- Watch for
- Self-serve plans are billed in rupees for Indian buyers, either quarterly or yearly; the quarterly rate is a quarter higher than the annual rate, and there is no monthly plan.
More
Subscriptions auto-renew unless you give written notice 30 days before the term ends, annual plans are not refunded mid-term, and GST is added and itemized on the invoice. Meta message charges, AI credit top-ups, extra users and extra channels are all billed on top of the plan fee.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Gallabox? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Gallabox fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Gallabox?
Gallabox is run by Gallabox Global Inc from its office in Chennai and is an official Meta Business Partner selling access to the WhatsApp Business API. It puts WhatsApp, Instagram DMs and a website chat widget into one shared team inbox, with a no-code chatbot flow builder, broadcasts and drip sequences, WhatsApp catalog, payments and forms, and click-to-WhatsApp ad tracking. AI agents that reply on web, WhatsApp and Instagram are metered by AI credits, and the top self-serve plan adds AI voice for inbound WhatsApp and phone calls. It is delivered as a web app with mobile apps, sold on quarterly or yearly plans with a separate prepaid wallet for Meta message charges. Limits to know: Basic is capped at three users, and lead pipeline and appointment features are still marked coming soon.
What you gain, and what you give up.
The case for
- Prices are published in rupees and payable by UPI, net banking and Indian cards through Razorpay, with GST itemized on each invoice
- Plan fees, included seats, extra user rates and add-on prices are all on the pricing page, so you can model a rollout before talking to sales
- One inbox covers WhatsApp, Instagram DMs and a website widget, with chatbot flows, broadcasts and AI agents included from the first paid plan
The catch
- The contracting entity is Gallabox Global Inc, not an Indian private limited company, even though its stated office and governing law are in India; check the GSTIN on your first invoice
- Basic is hard capped at three users with no seat add-on, and extra seats on Essential and Advanced are charged per user every month, so seat growth adds up fast
- Meta message charges come from a separate prepaid wallet with a Gallabox markup the vendor does not quantify, and from October 2026 service replies beyond the first thousand a month per number are also billed
- No monthly plan: the shortest cycle is quarterly, annual plans are not refunded mid-term, and renewal is automatic unless you give 30 days written notice
Best for
- Indian SMBs selling/supporting on WhatsApp
- Teams needing a shared WhatsApp inbox
- Businesses wanting WhatsApp commerce
Who should avoid it
- Businesses that mainly run high volume marketing broadcasts on a tight budget, since Meta per message charges plus markup sit on top of the plan fee
- Teams that want true month to month billing, because the shortest published cycle is quarterly
- Solo operators who only need a WhatsApp click link or the free WhatsApp Business app, since the entry plan is priced for a small team
India readiness
How well Gallabox fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Gallabox
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Gallabox compares
Against the 8 other WhatsApp business tools we list, from what we verified on each vendor’s own pages.
Less common among the other WhatsApp business tools
Recorded for Gallabox and for at most a third of the 8 others we list.
- AI reply suggestions
- Business hours configuration
- Custom roles
- SSO SAML
- WhatsApp campaigns
- Agent performance analytics
- Appointment booking
- Instagram comment automation
Also in most alternatives
Recorded for at least half of the 8 others, and for Gallabox.
- Click to WhatsApp ads
- Shared team inbox
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
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Where Gallabox fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to set up sales CRM and WhatsApp support for a 10-person D2C brand in India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
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Software stack to automate WhatsApp leads in India
Move WhatsApp onto the official Business API with a shared inbox, auto-reply and qualify with a no-code bot, pull leads from your forms and ads into the same place, follow up so none go cold, and collect payment with a UPI link in the chat.
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Software stack to run a real estate brokerage in India
Put every lead in a real-estate CRM, follow up on WhatsApp, run calls through cloud telephony, collect token and booking money online, and keep GST-clean books.
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What we verified about Gallabox
Read from Gallabox’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Gallabox does
Features we confirmed48
- WhatsApp qr code generator
- Feature menu includes generating WhatsApp QR codes for lead capture
- WhatsApp forms
- WhatsApp Basic Forms capture name, email and message without an external form
- WhatsApp catalog
- Catalog feature showcases products inside the WhatsApp chat itself
- WhatsApp business API official
- Pricing page lists connecting an official WhatsApp Business API number to send and receive at scale
- WhatsApp broadcast campaigns
- WhatsApp Broadcast feature scales one-to-many campaigns from the platform
- Website chat widget
- Embeddable website widget lets visitors start a conversation without leaving the page
- Webhooks
- Contact, conversation, message, broadcast and template webhooks on paid tiers
- SSO SAML
- SSO and SAML are listed only in the Enterprise plan bundle
- Shared team inbox
- WhatsApp Shared Team Inbox is a headline feature for collaborating with team members
- Round robin assignment
- Round-robin assignment distributes conversations within teams
- Role based access control
- Basic member, admin and owner roles with custom roles higher up
- REST API
- Full API on Essential, Message and Contact API only on Basic
- No code chatbot builder
- Chatbot flow builder with send, condition, delay, API and jump-flow nodes needs no code
- IP whitelisting
- Enterprise plan restricts workspace access to specific IP ranges
- Instagram comment automation
- AI-based comment automation with basic and custom intents on Instagram
- Custom roles
- Custom roles are gated to the Advanced and Enterprise tiers
- Conversation analytics
- Conversation, broadcast, sequence and bot analytics listed in the plan table
- Contact tagging
- Chatbot flows include tag update and contact field update nodes
- Click to WhatsApp ads tracking
- CTWA ad tracking and Click-to-WhatsApp Ads feature turn Meta clicks into leads
- Business hours configuration
- Business hours configuration listed under inbox automation from Essential
- Appointment booking
- Appointment Management with scheduling and calendar sync on Advanced
- Voice AI agent
- AI voice on WhatsApp and phone answers inbound calls on Advanced plan
- AI reply suggestions
- AI Reply listed under inbox automation to draft agent responses
- Agent performance analytics
- Agent Performance Analytics is listed although marked coming soon
- Agent escalation and fallback
- Agent escalation and fallback with webhook automation on higher tiers
- AI agent on website
- Web AI agents are included even on the entry Basic plan
- AI agent on WhatsApp
- AI agents on WhatsApp and Instagram unlock from the Essential plan
- AI message rewrite
- AI Rewrite feature polishes agent messages inside the inbox
- AI outcome evaluations
- Outcome evaluations with custom rules grade AI agent conversation results
- AI translate
- AI Translate is listed among the inbox automation AI features
- API call node in chatbot
- API node lets a chatbot flow call external services mid-conversation
- CRM push pull nodes
- Flow builder includes CRM push and pull nodes for bi-directional sync
- Custom inbox views
- Custom inbox views capped at 5, 10 and 20 across the paid plans
- Data extraction webhooks
- Data extraction webhooks push AI-extracted fields out to other systems
- Drip sequence campaigns
- WhatsApp Sequence and drip campaigns automate follow-up message series
- Google sheets chatbot node
- Chatbot flow builder has a dedicated Google Sheets node
- Holiday calendar configuration
- Special days and holidays setup available on the Advanced plan
- Human WhatsApp calling
- Make and receive WhatsApp voice calls with routing to the right agents
- Inbox AI copilot
- Inbox AI copilot listed as an Essential-plan agent assistance feature
- Instagram dm inbox
- Instagram DMs and comments are managed inside the same shared inbox
- Knowledge base grounded AI
- AI agents draw on a knowledge base with DOC, PDF and URL datasources
- Lead pipeline CRM
- Lead Pipeline tracks leads to opportunities to won deals on Advanced
- Meta capi ads attribution
- CAPI plus Ads attribution and analytics listed from the Essential plan up
- Telephony provider connection
- Connect your telephony provider so AI handles incoming phone calls
- WhatsApp dynamic forms
- Multi-screen WhatsApp forms with pre-filled fields, conditional logic and live API calls
- WhatsApp in chat payments
- Payments feature lets customers check out and pay inside WhatsApp
- WhatsApp link generator
- WhatsApp link generator creates click-to-chat links to connect with customers
- WhatsApp template analytics
- WhatsApp Template Analytics tracks template message performance
What people use it for10
- Transaction and payment alerts
- Finance industry page is about transaction and payment alert messaging
- Shipment tracking updates
- Logistics solution tracks shipments and updates customers instantly
- Run WhatsApp campaigns
- Broadcast and template message campaigns are a core selling point
- Sell over WhatsApp
- Catalog plus Payments let a buyer complete a purchase inside WhatsApp
- Real estate listing promotion
- Real Estate solution recommends and promotes property listings
- Education admissions automation
- Education industry page promises putting admissions on autopilot
- Collect payments on WhatsApp
- WhatsApp Payments enables one-click payments during a conversation
- Capture and qualify leads
- Pricing headline sells faster speed-to-lead and higher qualification rates
- Take online bookings
- Automotive page drives test bookings, service reminders and follow-ups
- Support customers on WhatsApp
- Customer Support is a named team solution on the site navigation
Works with24
- Zoho CRM
- Zoho integration turns Zoho prospects into customers per nav menu
- Zoho books
- Zoho Books connector streamlines accounting per the integrations menu
- Zapier
- Zapier connects the wider software stack to the WhatsApp account
- Webengage
- WebEngage connector sends automated engagement nudges on WhatsApp
- Stripe
- Stripe listed alongside Razorpay and Cashfree in integrations
- Shopify
- Shopify named in the Basic-plan integration catalog
- Shipway
- Shipway listed as a shipping integration on the pricing page
- Shiprocket
- Shiprocket named in the basic integration catalog for shipping
- Salesforce
- Salesforce integration appears only from the Advanced plan
- Razorpay
- Razorpay listed among the basic integrations available on all plans
- Pipedrive
- Pipedrive integration listed at the Advanced tier
- Pabbly connect
- Pabbly Connect integration links everyday tools instantly
- Moengage
- MoEngage connector makes customer engagement activities cost-effective
- Leadsquared
- LeadSquared integration nurtures leads to drive sales on WhatsApp
- Instagram handle connects for DMs and comment automation
- Hubspot
- HubSpot connector engages and converts HubSpot leads
- Google sheets
- Dedicated Google Sheets node exists in the chatbot flow builder
- Facebook lead ads
- Facebook Leads named in the basic integration catalog
- Clevertap
- CleverTap listed in the Essential-tier integration catalog
- Cashfree
- Cashfree named in the Basic-tier integration catalog
- Calendly
- Calendly named in the Basic-plan integration catalog
- Fyno
- Fyno listed among Essential-tier engagement integrations
- Generic webhook integration
- Generic webhooks named in the Basic-plan integration catalog
- Shopflo
- Shopflo listed among the basic ecommerce checkout integrations
Terms, compliance and how you buy39
- WhatsApp support channel
- Support channels listed include docs, tickets, WhatsApp and email
- Self serve signup
- Plans are labelled Self-serve with Start for free buttons
- Quarterly billing minimum
- Pricing toggle only offers Quarterly and Yearly billing cycles
- Multi currency pricing
- Every plan shows INR, USD and AED prices side by side
- No card required
- Try Gallabox for free with 500 AI credits and no credit card
- Affiliate program
- Become an Affiliate page pays commissions for referring businesses
- 48 hour support sla on entry plan
- Basic plan carries a 48-hour support response SLA
- Agency partner program
- Partner with us page targets agencies building recurring WhatsApp revenue
- AI credit top ups
- Extra AI credits purchasable any time in multiples of 5,000
- Annual prepay discount
- Yearly billing advertised as saving 20 to 25 percent versus quarterly
- API rate limits by plan
- Messaging rate limit steps 100, 200 and 1000 messages per minute
- Bot template library
- Resources menu lists Bot Templates and Message Templates libraries
- Broadcast contact caps by plan
- Broadcast contact limit per month is 10K, 500K, 1M by plan tier
- Chatbot flow count limits
- Active chatbot flows capped at 5, 20, 100 then unlimited across the four plans
- Credit based AI usage
- AI credits auto-deduct whenever an agent replies, rewrites or evaluates
- Data residency option
- Enterprise bundle explicitly lists data residency alongside private cloud
- Dedicated account manager addon
- Named account manager is sold as a paid add-on below Enterprise
- Dedicated slack support channel
- Top tier support includes a dedicated Slack channel with the team
- Free onboarding support
- Free onboarding support is called out on all three self-serve plans
- Gulf market focus
- AED pricing is published alongside INR, signalling UAE go-to-market
- Headline price assumes annual prepay
- Advertised monthly rate assumes annual prepayment per our researched cons
- India built
- Gallabox is a Chennai based company per our researched pros
- Industry playbooks
- Ten industry solution pages ship as vertical templated playbooks
- INR pricing
- Plans are published in rupees so Indian buyers avoid forex markup
- Knowledge base size caps
- Knowledge base total size capped at 10 MB, 100 MB and 1 GB by plan
- Meta conversation fees extra
- WhatsApp conversation fees are billed separately on top of the plan
- Multi year contract option
- Enterprise lists multi-year and a 2-year contract option with 5% off
- No monthly billing cycle
- Shortest published cycle is quarterly, there is no month-to-month option
- No webhooks on entry plan
- Webhooks row shows No for the Basic plan in the comparison table
- Number masking
- Number masking hides customer phone numbers from agents on Advanced and Enterprise
- On prem or private cloud option
- Enterprise offers on-prem or private cloud deployment with data residency
- Paid channel add ons
- Extra WhatsApp numbers, Instagram handles or widgets cost ₹1,200 each monthly
- Pass through message pricing
- Meta conversation charges passed through at Meta rates with minimal markup
- Per extra user fee
- Extra users cost ₹1,200 on Essential and ₹1,500 on Advanced monthly
- Quote only enterprise tier
- Enterprise plan shows Let's talk instead of a published price
- Smb oriented
- SMB is a named business-type segment and plans target small growing teams
- Three user hard cap on entry plan
- Basic plan says 3 users hard cap and additional users require upgrade
- Uncapped usage charges
- Per-message Meta charges are uncapped and billed above the subscription
- Uptime sla enterprise only
- Uptime SLA appears only in the Enterprise column of the table
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Gallabox billing and subscriptions (GST, invoices)https://docs.gallabox.com/pricing-and-billing/billing-and-subscriptions
- Gallabox message credits wallethttps://docs.gallabox.com/pricing-and-billing/message-credits
- Gallabox pricinghttps://gallabox.com/pricing
- Gallabox WhatsApp pricing overviewhttps://docs.gallabox.com/pricing-and-billing/whatsapp-pricing/overview
- Gallabox reports and analytics docshttps://docs.gallabox.com/reports-and-analytics/overview
- Gallaboxhttps://gallabox.com/
- Gallabox privacy policy (entity and Chennai office)https://gallabox.com/privacy-policy
- Gallabox refund policyhttps://gallabox.com/refund-policy
- Gallabox terms (entity, renewal, payment methods)https://gallabox.com/terms
Verified against the sources above. How we research & rate software →
Gallabox questions
Does Gallabox give a GST invoice in India?
- Gallabox issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Gallabox good for Indian small businesses?
- It suits Indian SMBs selling/supporting on WhatsApp. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for businesses that mainly run high volume marketing broadcasts on a tight budget, since Meta per message charges plus markup sit on top of the plan fee.
Does Gallabox have a free plan?
- Gallabox does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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