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WhatsApp Business
Gallabox
Indian WhatsApp Business platform with a shared team inbox, no-code chatbots and commerce tools.
FindThatSoftware verdictEditorial ruling
A strong fit for Indian SMBs that want WhatsApp sales, support and commerce in a collaborative inbox with no-code bots. WhatsApp conversation charges apply on top of the platform fee, so model both. Verify current pricing on the official site.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Gallabox?
Use it if indian SMBs selling/supporting on WhatsApp. Avoid it if businesses running high volume marketing broadcasts on a fixed budget, because per message Meta charges are uncapped and billed on top of the plan.
Spec sheet
- Starting price
- ₹2,399/mo₹2,399/mo sticker
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Gallabox?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
Gallabox is a whatsapp business messaging and marketing platforms for Indian buyers. It costs about ₹2,399/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for indian SMBs selling/supporting on WhatsApp, and a poor fit if businesses running high volume marketing broadcasts on a fixed budget, because per message Meta charges are uncapped and billed on top of the plan.
The trade-off, weighed
What you gain, and what you give up.
The case for
- Gallabox is a Chennai based company that publishes INR pricing, so Indian buyers pay in rupees rather than carrying forex markup on a USD invoice
- WhatsApp conversation charges are passed through at Meta rates with minimal markup, so message spend stays auditable against Meta published country rates
- Plan prices, included seats and per extra user rates are all published, so you can model a 12 agent rollout before contacting sales
The catch
- The Basic plan hard caps at 3 users with no seat add-on, so a fourth agent forces the jump to Essential at ₹5,599 a month
- Extra users cost ₹1,200 a month on Essential and ₹1,500 on Advanced, so seat growth outruns the plan fee quickly
- Meta has charged per delivered template message since July 2025, so broadcast spend bills separately and routinely dwarfs the subscription itself
- The advertised monthly rate assumes annual prepayment, and the quarterly cycle costs about 25 percent more for the same plan
True India price
Registered business, per month
₹2,399
Gallabox is billed in rupees at ₹2,399/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹28,788/yr). Without reclaim, add 18% for about ₹2,831 a month.
- Sticker price
- ₹2,399/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹2,399
- Registered per year
- ₹28,788
- If you can't reclaim GST
- ₹2,831
- Try first
- Free trial before you commit budget.
- Watch for
- Paid plans from ₹2,399/mo (billed annually), scaling to higher tiers, with Enterprise custom-quoted. Free trial with 500 AI credits, no card. Meta conversation charges extra. Confirm on vendor site.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Gallabox fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
How Gallabox compares
Against the 7 other whatsapp business toolswe list, from what we verified on each vendor’s own pages.
Less common among the other whatsapp business tools
Recorded for Gallabox and for at most a third of the 7 others we list.
- AI reply suggestions
- Appointment booking
- Business hours configuration
- Custom roles
- Sso saml
- WhatsApp campaigns
- Agent performance analytics
- Contact tagging
Also in most alternatives
Recorded for at least half of the 7 others, and for Gallabox.
- Click to WhatsApp ads
- Shared team inbox
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Gallabox? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Gallabox?
Gallabox is an India-built platform on the official WhatsApp Business API offering a shared team inbox, no-code chatbots, broadcast campaigns, a basic CRM and commerce features like catalogs and order capture. It targets SMB sales and support teams handling WhatsApp at scale.
Best for
- Indian SMBs selling/supporting on WhatsApp
- Teams needing a shared WhatsApp inbox
- Businesses wanting WhatsApp commerce
Who should avoid it
- Businesses running high volume marketing broadcasts on a fixed budget, because per message Meta charges are uncapped and billed on top of the plan
- Teams that want true month to month billing, because the shortest published cycle is quarterly and the headline price needs an annual commitment
What we verified about Gallabox
Read from Gallabox’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed48
- WhatsApp qr code generator
- Feature menu includes generating WhatsApp QR codes for lead capture
- WhatsApp forms
- WhatsApp Basic Forms capture name, email and message without an external form
- WhatsApp catalog
- Catalog feature showcases products inside the WhatsApp chat itself
- WhatsApp business API official
- Pricing page lists connecting an official WhatsApp Business API number to send and receive at scale
- WhatsApp broadcast campaigns
- WhatsApp Broadcast feature scales one-to-many campaigns from the platform
- Website chat widget
- Embeddable website widget lets visitors start a conversation without leaving the page
- Webhooks
- Contact, conversation, message, broadcast and template webhooks on paid tiers
- Sso saml
- SSO and SAML are listed only in the Enterprise plan bundle
- Shared team inbox
- WhatsApp Shared Team Inbox is a headline feature for collaborating with team members
- Round robin assignment
- Round-robin assignment distributes conversations within teams
- Role based access control
- Basic member, admin and owner roles with custom roles higher up
- Rest API
- Full API on Essential, Message and Contact API only on Basic
- No code chatbot builder
- Chatbot flow builder with send, condition, delay, API and jump-flow nodes needs no code
- IP whitelisting
- Enterprise plan restricts workspace access to specific IP ranges
- Instagram comment automation
- AI-based comment automation with basic and custom intents on Instagram
- Custom roles
- Custom roles are gated to the Advanced and Enterprise tiers
- Conversation analytics
- Conversation, broadcast, sequence and bot analytics listed in the plan table
- Contact tagging
- Chatbot flows include tag update and contact field update nodes
- Click to WhatsApp ads tracking
- CTWA ad tracking and Click-to-WhatsApp Ads feature turn Meta clicks into leads
- Business hours configuration
- Business hours configuration listed under inbox automation from Essential
- Appointment booking
- Appointment Management with scheduling and calendar sync on Advanced
- Voice AI agent
- AI voice on WhatsApp and phone answers inbound calls on Advanced plan
- AI reply suggestions
- AI Reply listed under inbox automation to draft agent responses
- Agent performance analytics
- Agent Performance Analytics is listed although marked coming soon
- Agent escalation and fallback
- Agent escalation and fallback with webhook automation on higher tiers
- AI agent on website
- Web AI agents are included even on the entry Basic plan
- AI agent on WhatsApp
- AI agents on WhatsApp and Instagram unlock from the Essential plan
- AI message rewrite
- AI Rewrite feature polishes agent messages inside the inbox
- AI outcome evaluations
- Outcome evaluations with custom rules grade AI agent conversation results
- AI translate
- AI Translate is listed among the inbox automation AI features
- API call node in chatbot
- API node lets a chatbot flow call external services mid-conversation
- CRM push pull nodes
- Flow builder includes CRM push and pull nodes for bi-directional sync
- Custom inbox views
- Custom inbox views capped at 5, 10 and 20 across the paid plans
- Data extraction webhooks
- Data extraction webhooks push AI-extracted fields out to other systems
- Drip sequence campaigns
- WhatsApp Sequence and drip campaigns automate follow-up message series
- Google sheets chatbot node
- Chatbot flow builder has a dedicated Google Sheets node
- Holiday calendar configuration
- Special days and holidays setup available on the Advanced plan
- Human WhatsApp calling
- Make and receive WhatsApp voice calls with routing to the right agents
- Inbox AI copilot
- Inbox AI copilot listed as an Essential-plan agent assistance feature
- Instagram dm inbox
- Instagram DMs and comments are managed inside the same shared inbox
- Knowledge base grounded AI
- AI agents draw on a knowledge base with DOC, PDF and URL datasources
- Lead pipeline CRM
- Lead Pipeline tracks leads to opportunities to won deals on Advanced
- Meta capi ads attribution
- CAPI plus Ads attribution and analytics listed from the Essential plan up
- Telephony provider connection
- Connect your telephony provider so AI handles incoming phone calls
- WhatsApp dynamic forms
- Multi-screen WhatsApp forms with pre-filled fields, conditional logic and live API calls
- WhatsApp in chat payments
- Payments feature lets customers check out and pay inside WhatsApp
- WhatsApp link generator
- WhatsApp link generator creates click-to-chat links to connect with customers
- WhatsApp template analytics
- WhatsApp Template Analytics tracks template message performance
What people use it for10
- Transaction and payment alerts
- Finance industry page is about transaction and payment alert messaging
- Shipment tracking updates
- Logistics solution tracks shipments and updates customers instantly
- Run WhatsApp campaigns
- Broadcast and template message campaigns are a core selling point
- Sell over WhatsApp
- Catalog plus Payments let a buyer complete a purchase inside WhatsApp
- Real estate listing promotion
- Real Estate solution recommends and promotes property listings
- Education admissions automation
- Education industry page promises putting admissions on autopilot
- Collect payments on WhatsApp
- WhatsApp Payments enables one-click payments during a conversation
- Capture and qualify leads
- Pricing headline sells faster speed-to-lead and higher qualification rates
- Take online bookings
- Automotive page drives test bookings, service reminders and follow-ups
- Support customers on WhatsApp
- Customer Support is a named team solution on the site navigation
Works with24
- Zoho CRM
- Zoho integration turns Zoho prospects into customers per nav menu
- Zoho books
- Zoho Books connector streamlines accounting per the integrations menu
- Zapier
- Zapier connects the wider software stack to the WhatsApp account
- Webengage
- WebEngage connector sends automated engagement nudges on WhatsApp
- Stripe
- Stripe listed alongside Razorpay and Cashfree in integrations
- Shopify
- Shopify named in the Basic-plan integration catalog
- Shipway
- Shipway listed as a shipping integration on the pricing page
- Shiprocket
- Shiprocket named in the basic integration catalog for shipping
- Salesforce
- Salesforce integration appears only from the Advanced plan
- Razorpay
- Razorpay listed among the basic integrations available on all plans
- Pipedrive
- Pipedrive integration listed at the Advanced tier
- Pabbly connect
- Pabbly Connect integration links everyday tools instantly
- Moengage
- MoEngage connector makes customer engagement activities cost-effective
- Leadsquared
- LeadSquared integration nurtures leads to drive sales on WhatsApp
- Instagram handle connects for DMs and comment automation
- Hubspot
- HubSpot connector engages and converts HubSpot leads
- Google sheets
- Dedicated Google Sheets node exists in the chatbot flow builder
- Facebook lead ads
- Facebook Leads named in the basic integration catalog
- Clevertap
- CleverTap listed in the Essential-tier integration catalog
- Cashfree
- Cashfree named in the Basic-tier integration catalog
- Calendly
- Calendly named in the Basic-plan integration catalog
- Fyno
- Fyno listed among Essential-tier engagement integrations
- Generic webhook integration
- Generic webhooks named in the Basic-plan integration catalog
- Shopflo
- Shopflo listed among the basic ecommerce checkout integrations
Terms, compliance and how you buy39
- WhatsApp support channel
- Support channels listed include docs, tickets, WhatsApp and email
- Smb oriented
- SMB is a named business-type segment and plans target small growing teams
- Self serve signup
- Plans are labelled Self-serve with Start for free buttons
- Quarterly billing minimum
- Pricing toggle only offers Quarterly and Yearly billing cycles
- Multi currency pricing
- Every plan shows INR, USD and AED prices side by side
- No card required
- Try Gallabox for free with 500 AI credits and no credit card
- Affiliate program
- Become an Affiliate page pays commissions for referring businesses
- 48 hour support sla on entry plan
- Basic plan carries a 48-hour support response SLA
- Agency partner program
- Partner with us page targets agencies building recurring WhatsApp revenue
- AI credit top ups
- Extra AI credits purchasable any time in multiples of 5,000
- Annual prepay discount
- Yearly billing advertised as saving 20 to 25 percent versus quarterly
- API rate limits by plan
- Messaging rate limit steps 100, 200 and 1000 messages per minute
- Bot template library
- Resources menu lists Bot Templates and Message Templates libraries
- Broadcast contact caps by plan
- Broadcast contact limit per month is 10K, 500K, 1M by plan tier
- Chatbot flow count limits
- Active chatbot flows capped at 5, 20, 100 then unlimited across the four plans
- Credit based AI usage
- AI credits auto-deduct whenever an agent replies, rewrites or evaluates
- Data residency option
- Enterprise bundle explicitly lists data residency alongside private cloud
- Dedicated account manager addon
- Named account manager is sold as a paid add-on below Enterprise
- Dedicated slack support channel
- Top tier support includes a dedicated Slack channel with the team
- Free onboarding support
- Free onboarding support is called out on all three self-serve plans
- Gulf market focus
- AED pricing is published alongside INR, signalling UAE go-to-market
- Headline price assumes annual prepay
- Advertised monthly rate assumes annual prepayment per our researched cons
- India built
- Gallabox is a Chennai based company per our researched pros
- Industry playbooks
- Ten industry solution pages ship as vertical templated playbooks
- INR pricing
- Plans are published in rupees so Indian buyers avoid forex markup
- Knowledge base size caps
- Knowledge base total size capped at 10 MB, 100 MB and 1 GB by plan
- Meta conversation fees extra
- WhatsApp conversation fees are billed separately on top of the plan
- Multi year contract option
- Enterprise lists multi-year and a 2-year contract option with 5% off
- No monthly billing cycle
- Shortest published cycle is quarterly, there is no month-to-month option
- No webhooks on entry plan
- Webhooks row shows No for the Basic plan in the comparison table
- Number masking
- Number masking hides customer phone numbers from agents on Advanced and Enterprise
- On prem or private cloud option
- Enterprise offers on-prem or private cloud deployment with data residency
- Paid channel add ons
- Extra WhatsApp numbers, Instagram handles or widgets cost ₹1,200 each monthly
- Pass through message pricing
- Meta conversation charges passed through at Meta rates with minimal markup
- Per extra user fee
- Extra users cost ₹1,200 on Essential and ₹1,500 on Advanced monthly
- Quote only enterprise tier
- Enterprise plan shows Let's talk instead of a published price
- Three user hard cap on entry plan
- Basic plan says 3 users hard cap and additional users require upgrade
- Uncapped usage charges
- Per-message Meta charges are uncapped and billed above the subscription
- Uptime sla enterprise only
- Uptime SLA appears only in the Enterprise column of the table
Compare Gallabox
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Comparison pages
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Paid plans from ₹2,399/mo (billed annually), scaling to higher tiers, with Enterprise custom-quoted. Free trial with 500 AI credits, no card. Meta conversation charges extra. Confirm on vendor site.
Verified against the sources above. How we research & rate software →
In practice
Where Gallabox fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software Stack To Set Up Sales CRM And WhatsApp Support For A 10-person D2C Brand In India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
- Tools in stack
- 12
Read the record →
Software stack to automate WhatsApp leads in India
Move WhatsApp onto the official Business API with a shared inbox, auto-reply and qualify with a no-code bot, pull leads from your forms and ads into the same place, follow up so none go cold, and collect payment with a UPI link in the chat.
- Tools in stack
- 12
Read the record →
Software stack to manage FMCG field sales and distribution in India
Digitise the feet-on-street team with an FMCG-built SFA/DMS like Bizom, FieldAssist, or SalesDiary, run modern-trade accounts on a low-cost Zoho CRM, keep retailers on WhatsApp, and close the loop into GST billing on Marg ERP.
- Tools in stack
- 14
Read the record →
Does Gallabox give a GST invoice in India?
Gallabox issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Gallabox good for Indian small businesses?
Gallabox is worth evaluating for Indian buyers, but the final fit depends on pricing limits, support, integrations, and setup effort.
Does Gallabox have a free plan?
Gallabox does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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