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WhatsApp Business
Interakt
WhatsApp Business platform by Jio Haptik for commerce, marketing automation, and sales on WhatsApp.
Spec sheet
All-in India price
₹999/mo
For a registered business
- Free plan
- Not available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Interakt if you are an Indian D2C brand, Shopify store or small sales team that wants WhatsApp campaigns, a shared inbox and order notifications from an Indian vendor billing in rupees. Before paying, estimate your monthly marketing template volume, because message charges come out of a prepaid wallet on top of the plan and carry a markup on every tier below Enterprise.
Read the full verdict
Check whether you need branching chatbot logic, since Growth only builds linear flows, and note that Starter is Instagram only on monthly billing. Against Wati or AiSensy, compare the per message rate card at your own volume and the tier you need for branching flows; Interakt's edge is its ready made Shopify flows such as COD to prepaid and abandoned cart reminders. Subscriptions and wallet top ups are non refundable, so use the 14 day trial to finish Meta business verification and send real campaigns first.
FindThatSoftware has source-checked this listing and keeps 8 public sources visible for buyer verification.
In short
Interakt is listed under WhatsApp Business, reviewed for Indian buyers. It costs about ₹999/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for Indian D2C and Shopify brands selling and sending order updates on WhatsApp; a poor fit for brands sending heavy marketing template volume, since the per message markup on every tier below Enterprise adds up across campaigns.
What Interakt costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per month
₹999
Interakt is billed in rupees at ₹999/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹11,988/yr). Without reclaim, add 18% for about ₹1,179 a month.
- Sticker price
- ₹999/mo
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹999
- Registered per year
- ₹11,988
- If you can't reclaim GST
- ₹1,179
- Try first
- Free trial before you commit budget.
- Watch for
- Plans are billed in rupees on monthly, quarterly or yearly cycles, with quarterly about 8 percent and yearly about 20 percent cheaper on Growth and Advanced; prices are shown plus GST, and the terms add a 2 percent convenience fee on subscription fees and wallet top ups.
More
WhatsApp message charges are paid separately from a prepaid wallet at per message rates that drop slightly on higher plans, and the subscription is auto debited through a card mandate and is non refundable. The trap is Starter: on monthly billing it covers Instagram only, so a buyer who wants WhatsApp on Starter has to commit to a quarter or a year.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Interakt? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Interakt fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Interakt?
Interakt is a WhatsApp and Instagram customer engagement platform run by Jio Haptik Technologies Limited, an Indian company registered in Ahmedabad. It is built on the official WhatsApp Business API and gives a business a shared team inbox, one time and ongoing campaigns, a no code chatbot builder, WhatsApp catalogs with a checkout bot and native WhatsApp payments, plus Shopify flows such as abandoned cart reminders and COD to prepaid conversion. It is sold as browser based SaaS in four tiers (Starter, Growth, Advanced and Enterprise), alongside a separate WhatsApp Sales CRM plan and an optional WhatsApp AI Agents add on for sales, lead qualification and support. Starter covers a single channel, branching chatbots with API calls need Advanced, and RCS and markup free template pricing are kept for Enterprise. WhatsApp message charges are billed on top of the subscription from a prepaid wallet.
What you gain, and what you give up.
The case for
- Every plan includes unlimited agent seats (owner role only on Starter), so adding support staff does not raise the subscription
- Run by Jio Haptik, an Indian registered company that bills in rupees and charges GST, so the plan fee carries no forex markup
- Ready made Shopify flows from Growth upward: order updates, multiple abandoned cart reminders, winback messages and COD to prepaid conversion
The catch
- WhatsApp message charges come from a prepaid wallet on top of the plan, and every tier below Enterprise pays a markup on template rates, so heavy marketing months cost far more than the headline plan
- Service messages are charged once the first 1000 free service messages are used up, so busy support inboxes also add wallet spend
- Prices exclude GST and the terms add a 2 percent convenience fee on subscriptions and wallet top ups; subscription fees and wallet balance are non refundable
- Branching chatbots with API calls and chat auto assignment need Advanced; Growth builds linear flows only and its AnswerBot is capped at 4 runs
Best for
- Indian D2C and Shopify brands selling and sending order updates on WhatsApp
- Teams wanting WhatsApp catalog, checkout and payment workflows in one shared inbox
- Small sales teams that want a WhatsApp lead pipeline through the separate Sales CRM plan
Who should avoid it
- Brands sending heavy marketing template volume, since the per message markup on every tier below Enterprise adds up across campaigns
- Businesses that need branching chatbot logic on a tight budget, since Growth ships linear chatbots only
- Buyers who want WhatsApp on a monthly entry plan, since monthly Starter is Instagram only
India readiness
How well Interakt fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Interakt
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Interakt compares
Against the 8 other WhatsApp business tools we list, from what we verified on each vendor’s own pages.
Less common among the other WhatsApp business tools
Recorded for Interakt and for at most a third of the 8 others we list.
- AI lead qualification agent
- Custom fields
- Lead auto assignment
- Role based permissions
- WhatsApp chat widget
- Abandoned cart recovery
- Agent performance analytics
- COD to prepaid conversion
Also in most alternatives
Recorded for at least half of the 8 others, and for Interakt.
- Click to WhatsApp ads
- Shared team inbox
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Interakt
Compare practical options in the same category by price, fit, and caveats.
Featured in our buying guides
See how Interakt stacks up against the best options for a specific kind of business.
Comparison pages
- AiSensy vs Wati vs Interakt for WhatsApp in IndiaAll run on the WhatsApp Business API, so pick by job: AiSensy for marketing broadcasts, Wati for a multi-agent support inbox, Interakt for e-commerce.
- Gallabox vs Interakt: India WhatsApp Business Platform ComparisonTwo Indian WhatsApp Business platforms compared on team inbox, no-code bots, commerce, and pricing for SMBs and D2C brands.
Where Interakt fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to set up sales CRM and WhatsApp support for a 10-person D2C brand in India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
12 toolsIndia
Software stack to automate WhatsApp leads in India
Move WhatsApp onto the official Business API with a shared inbox, auto-reply and qualify with a no-code bot, pull leads from your forms and ads into the same place, follow up so none go cold, and collect payment with a UPI link in the chat.
12 toolsIndia
Software stack to run a hotel or guesthouse in India
Run the property on a cloud PMS like Hotelogix or eZee, collect deposits by UPI, talk to guests on WhatsApp, keep GST-correct books, and use social and email to win direct bookings and reviews.
15 toolsIndia
What we verified about Interakt
Read from Interakt’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Interakt does
Features we confirmed54
- WhatsApp voice calling
- Solutions menu lists WhatsApp Voice Calling as a new channel.
- WhatsApp forms
- WhatsApp Forms creation and sending is a listed feature set.
- WhatsApp chat widget
- Solutions list includes a WhatsApp chat widget for websites.
- WhatsApp catalog
- WhatsApp Commerce section lets you create a WhatsApp catalog.
- WhatsApp business API
- Interakt is built on the official WhatsApp Business API as a solution provider.
- Webhooks
- Public webhooks cover account alerts, delivery status, carts, orders and payments.
- Shared team inbox
- Every plan includes a shared team inbox for WhatsApp chats.
- Role based permissions
- Permissioning lets you assign roles to team members.
- Rcs messaging
- Enterprise plan adds the RCS channel to the inbox and campaigns.
- No code chatbot builder
- Solutions menu lists a No Code Chatbot Builder for WhatsApp.
- Lead auto assignment
- Sales CRM auto-assigns new WhatsApp leads to agents.
- Instagram comment automation
- Shared inbox handles Instagram DMs and comments together.
- Custom fields
- Plans include 15, 25, 30 or unlimited custom contact fields.
- Conversation analytics
- Conversation analytics is a listed feature in the support section.
- COD to prepaid conversion
- Feature table lists a CoD to Prepaid flow, an India-specific commerce lever.
- Click to WhatsApp ads
- CTWA Ads launcher lets you run click-to-WhatsApp ad campaigns.
- AI sales agent
- AI Agents plan includes a Sales Agent running 24/7 automated conversations.
- AI lead qualification agent
- AI Agents plan includes a Lead Qualification Agent.
- Agent performance analytics
- Pricing table lists agent performance analytics alongside conversation analytics.
- Abandoned cart recovery
- Shopify features include simple and multiple abandoned checkout reminders.
- AI call receptionist
- MyCallGenie is offered as an AI call receptionist product.
- AI support agent
- AI Agents plan includes a Customer Support Agent alongside sales agents.
- Answerbot website trained
- AnswerBot answers from website URLs, capped at 4 runs and 5 URLs on Growth.
- Branching chatbot flows
- Advanced plan adds branching, logical flows and API calls in chatbots.
- Bulk contact upload
- Bulk upload contacts is listed across plans.
- Bulk WhatsApp campaigns
- Growth tier sends bulk WhatsApp campaigns to contact lists.
- Campaign auto retry
- Feature table lists campaign auto-retries on higher plans.
- Campaign click tracking
- Click tracking on templates sent in campaigns is a listed feature.
- Campaign fallbacks
- Feature table lists campaign fallbacks for undelivered messages.
- Carousel templates
- Growth and above unlock carousel and limited-time-offer template types.
- Chat auto assignment
- Advanced plan adds chat auto-assignment to agents.
- Chatbot API calls
- Advanced chatbot flows can make API calls mid-conversation.
- Contact ownership
- Sales CRM assigns contact owners with exclusive visibility.
- Conversion tracking custom events
- Campaigns can track conversions via custom events.
- Ctwa conversion data to meta
- Feature table passes CTWA conversion data back to Meta.
- Custom sales reporting
- Sales CRM feature list includes custom sales reporting.
- Instagram dm automation
- Instagram automation covers DMs, comments and price-please queries.
- Instagram giveaway automation
- Instagram features include giveaway automation to gain followers.
- Linear chatbot builder
- Growth ships a basic linear chatbot builder only.
- Notification template library
- Solutions menu lists a WhatsApp Notification Library of ready templates.
- Ongoing drip campaigns
- Pricing table separates one-time campaigns from ongoing campaigns.
- Order management panel
- WhatsApp Commerce includes an order management panel.
- Order update notifications
- Shopify integration sends order update notifications on WhatsApp.
- Outbound calling from inbox
- Pricing table lists outbound calling from the inbox.
- Payment links in inbox
- Agents can send payment links directly from the shared inbox.
- Public APIs
- Growth and above expose Track, Template Send, Get Users and Campaign APIs.
- Round robin chat routing
- Feature table lists round robin and load equalizing assignment.
- Ten button templates
- Templates support up to 10 buttons on all plans.
- Welcome and away messages
- Auto replies cover welcome, out-of-office and delayed messages on every plan.
- WhatsApp AI agents addon
- WhatsApp AI Agents are a ₹3,000/mo add-on requiring Growth or Advanced.
- WhatsApp checkout bot
- Commerce features include a WhatsApp checkout bot.
- WhatsApp pay
- Native WhatsApp Payment (WhatsApp Pay) is a listed commerce feature.
- WhatsApp sales CRM
- Sales CRM plan creates and tracks sales pipelines over WhatsApp.
- Winback notifications
- Feature list includes winback notifications for lapsed buyers.
What people use it for5
- Support customers on WhatsApp
- Support Hub with shared inbox and auto-assignment runs customer support.
- Recover abandoned carts
- Multiple abandoned checkout reminders exist to recover lost D2C sales.
- Capture and qualify leads
- Lead qualification agent and CRM pipelines qualify inbound WhatsApp leads.
- Convert COD orders to prepaid
- The CoD to Prepaid flow reduces RTO risk for Indian sellers.
- Sell over WhatsApp
- Instagram price-please automation answers the most common Indian DM query.
Works with32
- Zoho CRM
- Zoho CRM is a native CRM integration.
- Zoho books
- Zoho Books appears among native integrations.
- Zapier
- Zapier is listed as a native platform aggregator integration.
- Woocommerce
- WooCommerce is listed as a native e-commerce integration.
- Webengage
- WebEngage is listed as a native customer data integration.
- Unicommerce
- Unicommerce is listed as an API-powered e-commerce integration.
- Tally prime
- TallyPrime is a native Business Management Software integration.
- Stripe
- Stripe appears as a native payment integration on the integrations page.
- Shopify
- Shopify is a native integration with contact and catalog auto-sync.
- Salesforce
- Salesforce is listed as a native CRM integration.
- Razorpay
- Razorpay is listed as a native payment integration.
- Pickrr
- Pickrr logistics is listed as an API-powered integration.
- Payu
- PayU is listed as a native payment gateway integration.
- Pabbly connect
- Pabbly Connect is listed as an API-powered integration.
- Moengage
- MoEngage is listed as a native integration.
- Make
- Make is listed as an API-powered platform aggregator.
- Leadsquared
- LeadSquared is listed as an API-powered CRM integration.
- Kylas
- Kylas, an Indian CRM, is listed as an API-powered integration.
- Judge me
- Judge.me reviews app is listed as a native e-commerce integration.
- Instamojo
- Instamojo is listed as an API-powered e-commerce integration.
- Hubspot
- HubSpot is listed as a native CRM integration.
- Google sheets
- Google Sheets is listed as a native integration.
- Freshdesk
- Freshdesk is listed as a native CRM/helpdesk integration.
- Facebook lead ads
- Facebook leads form is listed as an API-powered ads integration.
- Dukaan
- Dukaan is listed as an API-powered e-commerce integration.
- Clevertap
- CleverTap is listed as a native integration.
- Calendly
- Calendly appears as a native CRM-category integration.
- Freshworks CRM
- Freshworks CRM is listed as a native integration.
- Return prime
- Return Prime is listed as an API-powered e-commerce integration.
- Sell do
- Sell.do real-estate CRM is listed as an API-powered integration.
- Vasyerp
- VasyERP is listed as an API-powered ERP integration.
- Zoho bigin
- Zoho Bigin CRM is listed as a native integration.
Terms, compliance and how you buy27
- Dedicated account manager
- Enterprise adds a dedicated account manager and personalised support.
- D2C ecommerce oriented
- Product is aimed at fast-growing Indian e-commerce and D2C brands.
- Annual discount
- Pricing toggle offers 8% off quarterly and 20% off yearly.
- Advanced webhooks gated
- Incoming message and chatbot message webhooks require the Advanced plan.
- Answerbot run limits
- AnswerBot allows only 4 runs on Growth and 6 on Advanced, both max 5 URLs.
- Assisted onboarding
- Growth, Advanced and Enterprise include assisted onboarding and setup.
- Custom field caps by plan
- Custom fields, tags and events are capped per tier until Enterprise.
- Free app count gated
- Growth includes Shopify plus any one of Razorpay, PayU or WooCommerce free.
- Free instagram conversations
- Pricing table shows IG conversations as FREE on every tier.
- Free service conversations
- Service template category is priced FREE on all published tiers.
- Free trial
- Every plan card offers Start Free Trial without a sales call.
- GST invoice
- Domestic rupee billing means Indian buyers get a GST invoice.
- India built
- Interakt is a Jio Haptik product prices in rupees for Indian buyers.
- Industry specific playbooks
- Solutions split by restaurants, salons, edutech, automotive, real estate and more.
- INR billed
- All plans are quoted in rupees, from ₹999 to ₹3,799 per month.
- Jio haptik owned
- Interakt is owned by Jio Haptik per our verdict and product positioning.
- Marketing message cost INR
- Marketing templates cost about ₹0.97 per message to Indian numbers.
- Meta messaging limit dependency
- Message volume is capped by your WhatsApp number's Meta messaging limit, not the plan.
- Per AI message overage
- AI Agents include 100 free AI messages then ₹0.50 per message.
- Per message template markup
- Growth and Advanced list per-template rates while Enterprise has no markup charges.
- Plus taxes pricing
- Every plan price is quoted plus taxes, so 18% GST lands on top.
- Quote only enterprise tier
- Enterprise pricing is On request with a Get In Touch CTA.
- Sales CRM seats priced separately
- Sales CRM includes 5 sales agents with extras at ₹499 per month.
- Self serve onboarding on starter
- Starter onboarding is self-serve while Growth and above get assisted setup.
- Shopify gated to specific plan
- Shopify integration is only included on the Shopify plan and excluded from Sales CRM.
- Unlimited agent seats
- All plans include unlimited agents rather than charging per seat.
- Usage plus subscription billing
- The real bill is subscription plus per-template charges above the free limit.
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Interakt pricinghttps://www.interakt.shop/pricing-us/
- Interakt pricing (India)https://www.interakt.shop/pricing/
- Interakt FAQs (trial, billing, refunds)https://www.interakt.shop/faqs/
- What is Interakt (Haptik docs)https://docs.haptik.ai/what-is-interakt
- What is Interakt (Jio Haptik docs)https://docs.haptik.ai/en_US/what-is-interakt
- Interakt (official site)https://www.interakt.shop/
- Interakt privacy policyhttps://www.interakt.shop/privacy-policy/
- Interakt terms of service (entity, GST, convenience fee)https://www.interakt.shop/terms-of-service/
Verified against the sources above. How we research & rate software →
Interakt questions
Does Interakt give a GST invoice in India?
- Interakt issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Interakt good for Indian small businesses?
- It suits Indian D2C and Shopify brands selling and sending order updates on WhatsApp. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for brands sending heavy marketing template volume, since the per message markup on every tier below Enterprise adds up across campaigns.
Does Interakt have a free plan?
- Interakt does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
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