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WhatsApp Business
Wati
End-to-end WhatsApp Business API platform with a shared team inbox, chatbots, and broadcasts.
✓ Source-checked profile3 sources cited
FindThatSoftware verdictEditorial ruling
A solid pick when multiple agents need to handle WhatsApp conversations from one inbox. Strong for support-heavy use; confirm seat-based pricing and conversation costs, which are charged on top of the platform fee.
FindThatSoftware has source-checked this listing and keeps 3 public sources visible for buyer verification.
Should you use Wati?
Use it if teams needing a multi-agent shared WhatsApp inbox. Avoid it if solo operators who can use the free WhatsApp Business app.
Spec sheet
- Starting price
- $42/mo
- Free plan
- Not available
- Free trial
- Not listed
- Status
- Source checked 19 Jul 2026
- Source trail
- 3 public sources
- Affiliate link
- No
Is this your product? Claim or correct this listing
The trade-off, weighed
What you gain, and what you give up.
The case for
- Mature shared team inbox and chatbot builder
- Broad integrations with common business tools
The catch
- No free plan; conversation costs billed separately
- Can be more than solo operators need
True India price
Registered business, per month
₹4,170
Wati advertises $42/mo. A GST-registered business in India pays about ₹4,170 a month (₹50,041/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹4,921 a month.
- Sticker price
- $42/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per month
- ₹4,170
- Registered per year
- ₹50,041
- If you can't reclaim GST
- ₹4,921
- Watch for
- Verified ~June 2026 from Wati. Entry is a Rs.999 pay-as-you-go starter (you get Rs.999 back as message credits, ~500 messages, 3-month validity) plus a 7-day free trial; standard monthly subscription plans cost more. Meta per-message WhatsApp charges are billed on top. Confirm current plans on wati.io.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Wati? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Wati?
Wati provides a WhatsApp shared team inbox, no-code chatbot builder, bulk broadcasts, and contact management on the official WhatsApp Business API. It targets sales, support, and operations teams that handle high WhatsApp volume collaboratively.
Best for
- Teams needing a multi-agent shared WhatsApp inbox
- Support and sales operations with high WhatsApp volume
Who should avoid it
- Solo operators who can use the free WhatsApp Business app
- Buyers wanting the cheapest possible broadcast-only tool
Pros
- Mature shared team inbox and chatbot builder
- Broad integrations with common business tools
Cons
- No free plan; conversation costs billed separately
- Can be more than solo operators need
Works with Wati
Tools in our catalog that Wati integrates with — useful when you're assembling a connected stack.
Compare Wati
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Comparison pages
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Verified ~June 2026 from Wati. Entry is a Rs.999 pay-as-you-go starter (you get Rs.999 back as message credits, ~500 messages, 3-month validity) plus a 7-day free trial; standard monthly subscription plans cost more. Meta per-message WhatsApp charges are billed on top. Confirm current plans on wati.io.
Wati pricinghttps://www.wati.io/pricing/Watihttps://www.wati.io/Wati official sitehttps://www.wati.io/
Verified against the sources above. How we research & rate software →
In practice
Where Wati fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to run a real estate brokerage in India
Start by putting every lead into one real-estate CRM so portal enquiries from 99acres, MagicBricks, and Housing stop getting lost across phones and spreadsheets. Layer a WhatsApp Business platform on top, since most Indian buyers reply on WhatsApp and not email, and use it to follow up, share brochures, and confirm site visits. Once a buyer is serious, collect the token or booking amount through an Indian payment gateway so money is tracked against the lead instead of stray UPI screenshots. Get the booking form or agreement e-signed (Aadhaar eSign where you need stronger validity) to close faster without chasing wet signatures. In parallel, run listing promotion and creatives to keep new leads flowing, and keep books and GST clean so brokerage income and TDS are reconciled. Sequence it CRM first, then WhatsApp, then payments and e-sign, then marketing and accounting once volume justifies it.
- Tools in stack
- 20
Read the record →
Software stack to run a hotel or guesthouse in India
Start with a cloud PMS, because it doubles as your channel manager and booking engine and becomes the single source of truth for rooms, rates, and guests. Connect online payments next so guests can pay deposits and bills by UPI or card without you chasing cash. Then move guest conversations off your personal phone onto an official WhatsApp Business tool for confirmations and check-in details. Once bookings and money are flowing cleanly, plug in GST-ready accounting so revenue, tax, and supplier bills reconcile automatically. Finish by automating social posts and review collection, since OTA and Google ratings drive your next bookings. Do not buy five separate point tools first: a good PMS already covers front desk, OTA sync, and booking engine, so sequence everything else around it to avoid paying twice for the same feature.
- Tools in stack
- 17
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Software stack to manage FMCG field sales and distribution in India
Start with a salesforce automation and distributor management system, because it is the backbone: it digitises beats, retailer visits, orders, schemes, and stock so you stop running general trade on paper. Add a lightweight CRM next for modern trade, key accounts, and distributor onboarding, where deals are relationship-led rather than beat-based. Then put retailer and distributor conversations on official WhatsApp for order confirmations, scheme broadcasts, and reorder nudges. Layer digital collections so distributors and retailers can pay by UPI instead of cash and cheques, cutting your outstanding. Finish with GST billing and analytics so primary and secondary sales, claims, and tax reconcile and leadership sees real numbers. Do not start with dashboards or a heavy ERP: field adoption of the SFA/DMS is what makes every later layer trustworthy, so sequence around getting the salesforce actually using it.
- Tools in stack
- 16
Read the record →
Should you use Wati?
Use Wati if teams needing a multi-agent shared WhatsApp inbox. Avoid it if solo operators who can use the free WhatsApp Business app.
Is Wati good for Indian small businesses?
Wati can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Wati have a free plan?
Wati does not list a permanent free plan in FindThatSoftware data. Check the official pricing page for trial terms and current offers.
Not sure if Wati is the right fit?
Request help comparing this product against alternatives in the same category.