Shared team inbox tools for Indian businesses
The 13 shared team inbox tools we track, with verified India pricing (forex-adjusted), honest trade-offs, and the caveats most directories skip.
Quick answer: of the 13 shared team inbox tools we track, 4 offer a free plan, and paid monthly plans run about ₹318–₹5,000 for a GST-registered business (after the card forex markup). The prices below are the India cost for a registered business, not the sticker. GST is extra if you cannot reclaim it.
Compare all 13 tools
| Tool | India price | Free plan | Best for |
|---|---|---|---|
| Pipedrive | ₹1,371/mo | — | SMB sales teams wanting visual pipelines |
| Gallabox | ₹2,399/mo | — | Indian SMBs selling/supporting on WhatsApp |
| Intercom | ₹2,840/mo | — | SaaS and product-led companies |
| Freshchat | ₹1,499/mo | Yes | Indian businesses wanting live chat + bots |
| Freshdesk | ₹1,499/mo | — | Indian businesses needing a help desk |
| Help Scout | ₹2,448/mo | Yes | Small teams wanting simple support |
| DoubleTick | ₹3,000/mo | — | Indian sales teams selling on WhatsApp |
| Chaindesk | ₹4,799/mo | Yes | Small teams needing a custom support bot |
| Interakt | ₹999/mo | — | Indian D2C and e-commerce brands selling on WhatsApp |
| Zoko | ₹4,896/mo | — | D2C and Shopify brands using WhatsApp as a sales channel |
| Gupshup | ₹5,000/mo | — | High-volume senders (fintech, NBFC, large D2C) doing 100k+ messages/month |
| Wati | ₹2,199/mo | — | Teams needing a multi-agent shared WhatsApp inbox |
| GearDex | ₹318/mo | Yes | Working photographers who want every body and lens logged with serial, receipt and current value for an insurance claim or renewal |
Prices are the entry plan converted to rupees at an effective card rate (mid-market plus the forex markup), the cost a GST-registered business nets. GST adds 18% if you cannot reclaim it, and some Indian vendors already include it. Indicative, not your exact bill. Confirm each plan on the vendor site.
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