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CRM
Salesforce
A highly scalable CRM platform for complex sales, reporting, and enterprise workflows.
✓ Source-checked profile2 sources cited
Spec sheet
All-in India price
₹2,448/user/mo
For a registered business, $25/user/mo sticker
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 1 Aug 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Best for complex or scaling teams; usually too much CRM for early teams that need speed and simplicity.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
In short
Salesforce is listed under CRM, reviewed for Indian buyers. All-in it runs about ₹2,448/user/mo for a GST-registered business ($25/user/mo sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for mid-market and enterprise sales teams with complex processes; a poor fit for five person teams with no in house admin, because Enterprise at 175 dollars per user is annual only and needs configuration work before it is usable.
What Salesforce costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month
₹2,448
Salesforce advertises $25/user/mo. A GST-registered business in India pays about ₹2,448 a month (₹29,380/yr) once the roughly 3.5% card forex markup is added, with GST reclaimed as input credit. If you cannot reclaim GST, it is about ₹2,889 a month.
- Sticker price
- $25/user/mo
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹2,448
- Registered per user per year
- ₹29,380
- If you can't reclaim GST
- ₹2,889
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Implementation, admin, and add-ons can materially increase total cost.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Salesforce? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Salesforce fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Salesforce?
Salesforce is the market-leading cloud CRM, spanning sales, service, marketing, and analytics through Sales Cloud, Service Cloud, and a large AppExchange ecosystem. It scales from mid-market to the largest enterprises with deep customization, Flow automation, and the Einstein and Agentforce AI layers. In India it is sold in US dollars under reverse charge, and its breadth carries real implementation and admin cost.
What you gain, and what you give up.
The case for
- Enterprise edition ships custom objects, sandboxes and a large partner app ecosystem, so complicated sales processes rarely hit a hard product ceiling.
- Indian tenants can be provisioned on the Hyderabad region, which gives regulated buyers a clear answer on where customer data sits.
- Agentforce is unmetered on the Agentforce 1 Sales tier at 550 dollars per user, so heavy AI use has a fixed seat price.
The catch
- Enterprise lists at 175 dollars per user per month and Unlimited at 350, and both are billed annually with no monthly option.
- Order forms usually carry an annual uplift clause, and the standard renewal uplift moved from 5 percent to 9 percent in December 2023.
- Standard terms rarely allow cutting licensed user counts at renewal, so seats bought for headcount that never arrived keep billing.
- Agentforce actions bill at about 10 cents each through Flex Credits sold as 100,000 credit packs for 500 dollars, on top of seats.
Best for
- Mid-market and enterprise sales teams with complex processes
- Companies that need heavy customization and integrations
- Orgs that can staff a Salesforce admin
Who should avoid it
- Five person teams with no in house admin, because Enterprise at 175 dollars per user is annual only and needs configuration work before it is usable.
- Buyers who expect headcount to shrink, because standard contracts block reducing licence counts at renewal and default to an annual uplift.
India readiness
How well Salesforce fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
Compare Salesforce
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Salesforce compares
Against the 10 other CRM tools we list, from what we verified on each vendor’s own pages.
Less common among the other CRM tools
Recorded for Salesforce and for at most a third of the 10 others we list.
- Campaign management
- Case management
- Conversation intelligence
- Knowledge base
- Lead scoring
- Predictive forecasting
- Approval processes
- Custom roles
Also in most alternatives
Recorded for at least half of the 10 others, and for Salesforce.
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Salesforce
Compare practical options in the same category by price, fit, and caveats.
Featured in our buying guides
See how Salesforce stacks up against the best options for a specific kind of business.
Comparison pages
- Salesforce vs Zoho CRM for small businessSalesforce wins for complex sales operations and enterprise customization. Zoho CRM is the practical small-business pick when speed and budget matter.
- monday.com vs Salesforce for Sales TeamsA flexible work platform with a CRM layer against the enterprise CRM standard, compared on setup effort, cost and how far each scales.
What we verified about Salesforce
Read from Salesforce’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Salesforce does
Features we confirmed43
- Sandboxes
- Developer, Developer Pro, Partial and Full sandboxes are edition-gated
- Sales forecasting
- Pro Suite adds sales quoting and forecasting
- Custom roles
- Customisable profiles, page layouts, roles and permissions are listed
- Predictive forecasting
- Einstein Predictive Forecasting is listed as an AI capability
- Opportunity management
- Opportunity management is a core CRM capability across editions
- Mobile app
- Salesforce Mobile App is listed across editions
- Mass email
- Mass Email and email templates appear in the feature comparison
- Lead scoring
- Lead scoring is available for purchase on lower editions
- Lead management
- Every edition from Starter includes lead, account, contact and opportunity management
- Lead assignment and routing
- Feature table lists lead assignment and routeing
- Knowledge base
- Knowledge with read/write access is listed on higher editions
- Custom dashboards
- Customizable reports and dashboards are a listed feature
- Custom objects
- Unlimited Custom Applications and record types are listed at higher editions
- Conversation intelligence
- Enterprise includes Einstein Conversation Insights and conversation intelligence
- Case management
- Case Management and Knowledge appear in the collaboration feature group
- Campaign management
- Campaign management and campaign influence are listed features
- Approval processes
- Approval Processes are listed among automation features
- Advanced pipeline management
- Enterprise adds advanced pipeline management and deal insights
- Agentic employee actions
- Agentforce Employee Agent Sales Actions are a purchasable feature
- AI sales agents
- Agentforce provides lead nurture, sales coaching and pipeline management agents
- Appexchange marketplace
- AppExchange and AgentExchange give access to partner apps
- Call summaries
- Call Summaries are a purchasable built-in AI feature
- Consumption forecasting
- Consumption Forecasting is listed among forecasting features
- Customisable sales process
- Feature table lists a customisable sales process
- Data cloud integration
- Data Cloud with data synchronisation and harmonisation is available for purchase
- Duplicate blocking
- Duplicate blocking appears in the lead management feature list
- Email activity capture
- Starter includes AI that syncs emails, events and contacts automatically
- Email marketing
- Starter Suite includes dynamic email marketing and analytics
- Flow builder automation
- Flow Builder is listed with a 5-flows-per-org cap on lower editions
- Flow orchestration
- Flow Orchestration is a higher-edition automation feature
- Lightning app builder
- Lightning App Builder is a listed customisation tool
- Offline mobile
- Full Offline Mobile Functionality is a listed higher-edition feature
- Opportunity scoring
- Opportunity scoring is listed in the built-in AI feature group
- Opportunity splits
- Opportunity Splits appear in the forecasting feature group
- Person accounts
- Person Accounts support B2C-style records in higher editions
- Pipeline inspection
- Pipeline Inspection with a waterfall chart is a listed feature
- Price books
- Products and Price Books are part of the quoting feature set
- Quotes and orders
- Contracts, orders, products, price books and quotes are listed features
- Sales console app
- Sales Console Apps are listed with a one-custom-app-per-org limit on lower tiers
- Sales territory management
- Sales Territories is a listed forecasting and planning feature
- Tableau analytics
- Tableau Next Agentic Analytics is purchasable via Tableau+
- Web services API
- Web Services API is listed and costs an additional 25 dollars per user per month on lower tiers
- Web to lead capture
- Web-to-Lead capture is a standard listed feature
What people use it for4
- Manage partner channel
- Partner Relationship Management is offered per login per month
- Forecast revenue
- Forecasting and pipeline inspection exist to predict revenue
- Coach sales reps
- Sales Programs and Agentforce Sales Coaching target seller enablement
- Manage sales pipeline
- Flow Builder and approval processes automate multi-step deal workflows
Works with8
- Tableau
- Tableau Next is purchasable and bundled at the top tier
- Slack
- Agentforce 1 Sales includes Slack Enterprise+; lower tiers get Slack Free
- Outlook
- Email integration with Outlook is listed alongside Gmail
- Mulesoft
- Vendor points to MuleSoft licences for systems without built-in integration
- Gmail
- Email integration with Gmail is a listed feature
- Data cloud
- Data Cloud credits are bundled at the Agentforce 1 Sales tier
- Salesforce maps
- Salesforce Maps is bundled into Agentforce 1 Sales
- Salesforce spiff
- Spiff commission software is included at the top tier
Terms, compliance and how you buy30
- Steep learning curve
- Breadth and customisation carry real admin and training cost
- Not for small teams
- Our research says it is usually too much CRM for early teams
- India toll free sales line
- India pricing page lists 1800-420-7332 for sales conversations
- Annual contract only
- Only Starter Suite bills monthly; Pro, Enterprise, Unlimited and Agentforce 1 are annual
- Addons inflate total cost
- Agentforce, Revenue Intelligence and Revenue Cloud each start at 125 to 220 dollars per user
- API costs extra on low tiers
- Web Services API adds 25 dollars per user per month below Enterprise
- Consumption credits on top
- Agentforce actions bill through Flex Credits sold in 100,000-credit packs
- Enterprise heavy
- Positioning and price ladder target mid-market to the largest enterprises
- Four week smb onboarding claim
- SMB Growth Kit claims to be live in just 4 weeks
- Free suite tier listed
- The comparison table now shows a Free Suite at 0 dollars per user per month
- Hyderabad data residency option
- Indian tenants can be provisioned on the Hyderabad region
- Implementation cost heavy
- Vendor points buyers to Professional Services and certified partners for rollout
- India specific smb bundle
- SMB Growth Kit is described as uniquely built for India's growing businesses
- Large partner ecosystem
- AppExchange and certified partner network are a core part of the value
- Multi currency list prices
- Same page publishes USD, EUR, GBP, AUD, JPY and SEK list prices
- No INR pricing
- The India pricing page currency converter offers no rupee option at all
- No seat reduction at renewal
- Standard terms rarely allow cutting licensed user counts at renewal
- Per seat pricing
- Pricing follows a per-user per-month subscription model on every edition
- Renewal uplift clause
- Our research records the standard renewal uplift moving from 5 to 9 percent
- Requires dedicated admin
- Our verdict flags configuration work before Enterprise is usable
- Reverse charge GST in india
- Our research records it as sold in India in dollars under reverse charge
- Signature support quote only
- Signature Success Plan pricing requires talking to an account executive
- Starter trial user cap
- The free Starter Suite trial is limited to 10 users
- Steep edition ladder
- Editions step 25, 100, 175, 350 and 550 dollars per user per month
- Storage metered per user
- Data storage and file storage are allocated per user by edition
- Support priced as percentage of licence
- Premier Success Plan costs 30 percent of net licence fees
- Support tiers gated
- 24/7 support for business-stopping issues sits inside the paid Premier plan
- Thirty day free trial
- Vendor offers a 30-day trial with no credit card and no installation
- Usd billed
- Indian pricing page quotes USD, EUR, GBP, AUD, JPY and SEK
- Us headquartered
- Salesforce is a US vendor selling into India through a local entity
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
Verified against the sources above. How we research & rate software →
Salesforce questions
Does Salesforce give a GST invoice in India?
- Salesforce does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Salesforce good for Indian small businesses?
- It suits mid-market and enterprise sales teams with complex processes. It bills in a foreign currency with no India GST invoice, so expect the card forex markup and reverse-charge GST paperwork. It is not the right pick for five person teams with no in house admin, because Enterprise at 175 dollars per user is annual only and needs configuration work before it is usable.
Does Salesforce have a free plan?
- Salesforce lists a free plan, but check the official pricing page for current usage limits before choosing it.
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