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Chatbots & Assistants
Tawk.to
Free live chat software with a shared inbox and basic chat widget for websites.
✓ Source-checked profile2 sources cited
FindThatSoftware verdictEditorial ruling
Hard to beat on price for small businesses that just want functional live chat on their website at no cost. It's lighter on advanced AI/automation than paid rivals, and you pay to remove branding or add services. Verify which add-ons you'll need, as those are where costs appear.
FindThatSoftware has source-checked this listing and keeps 2 public sources visible for buyer verification.
Should you use Tawk.to?
Use it if small businesses wanting free live chat. Avoid it if agencies running many client sites, because branding removal is charged per property and the bill grows with every site added.
Spec sheet
- Starting price
- ₹99$1 usage-based sticker
- Free plan
- Available
- Free trial
- Not listed
- Status
- Source checked 29 Jul 2026
- Source trail
- 2 public sources
Work at Tawk.to?
Claim this listing to verify your details, correct pricing, and reach Indian buyers comparing tools right now.
Claim this listing →In short
Tawk.to is a support & messaging / chatbots & assistants for Indian buyers. All-in it runs about ₹99 for a GST-registered business ($1 usage-based sticker plus about 3.5% card forex). It does not issue an India GST invoice, so a registered business reclaims the GST via reverse charge. FindThatSoftware rates it best for small businesses wanting free live chat, and a poor fit if agencies running many client sites, because branding removal is charged per property and the bill grows with every site added.
The trade-off, weighed
What you gain, and what you give up.
The case for
- The free plan has no agent cap, no chat volume cap and no limit on stored chat history, which is rare in live chat pricing
- Ticketing, a knowledge base and a shared contacts CRM are included at zero cost, so a small team gets one inbox without a subscription
- Hired human chat agents start at 1 dollar per hour, which undercuts staffing overnight chat coverage with your own headcount
The catch
- Removing the Powered by tawk.to badge costs 39 dollars a month, or 348 dollars a year paid upfront
- Add-ons apply to a single property only, so running three websites means buying branding removal three separate times
- AI Assist is a separate paid add-on starting near 29 dollars a month rather than part of the free product
- Reporting stays basic with no real-time dashboards, so agent performance analysis has to happen outside the tool
True India price
Registered business, usage-based
₹99
Tawk.to is priced usage-based at $1. For a registered business that lands around ₹99 once the roughly 3.5% card forex markup is added, GST reclaimed. Without reclaim, about ₹117.
- Sticker price
- $1
- Card forex markup
- about 3.5% over mid-market
- GST
- 18%, reclaimable if registered
- Registered usage-based
- ₹99
- If you can't reclaim GST
- ₹117
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- 100% free forever: unlimited agents, chats and history, no card. Optional paid add-ons: branding removal, AI Assist, and hired chat agents billed hourly.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownIndia readiness
How well Tawk.to fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✗GST invoice
No Indian GST invoice, so a registered business cannot claim input tax credit on the bill.
- ✗Bills in INR
Priced in a foreign currency, so your card or bank adds forex conversion on top.
- ✗India HQ
Headquartered outside India, so check support hours and India-specific features.
How Tawk.to compares
Against the 2 other live chat chatbot toolswe list, from what we verified on each vendor’s own pages.
This compares only the capabilities enough rival tools share for a comparison to mean anything — roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Paying for more than Tawk.to? See your whole stack's real India cost and where you could switch to save.
Audit my stackOverview
What is Tawk.to?
Tawk.to is a widely used free live-chat tool offering a website chat widget, shared inbox, canned responses, and basic visitor monitoring, monetized via paid add-ons (like removing branding or hiring agents) rather than core seats.
Best for
- Small businesses wanting free live chat
- Sites needing a simple chat widget
- Budget-conscious teams
Who should avoid it
- Agencies running many client sites, because branding removal is charged per property and the bill grows with every site added
- Support teams that need live queue analytics and SLA reporting, because tawk.to reporting stops at basic chat counts
What Tawk.to does
What we verified about Tawk.to
Read from Tawk.to’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
Features we confirmed26
- Ticketing
- Free smart ticketing is listed as a product that gives context to solve problems on first response.
- In chat payments
- In-Chat Payments (Alpha) lets businesses transact with customers inside the chat widget.
- Mobile app
- Footer offers tawk.to for Web Browser, Windows, macOS, iOS and Android.
- Custom domain
- Whitelabel add-on hosts Chat Page, chat link, popout widget and Knowledge Base on your own domains.
- Contact data enrichment
- Data Enrichment supplies verified business emails, direct dials and firmographics on existing contacts.
- Canned responses
- Shortcut FAQs and canned responses are part of the free chat product.
- Anonymous visitor identification
- Data Enrichment identifies the company behind anonymous site traffic before any form fill.
- AI agent from knowledge base
- AI Assist runs AI agents trained on your knowledge base that answer chats 24x7.
- AI to human handoff
- Add-ons page: conversations pass to your team with full context the moment a human is needed.
- AI workflow automation
- AI Assist includes AI workflows that route, qualify and follow up automatically.
- Branded ticketing email
- Whitelabel sends ticketing emails and chat transcripts from your own support address.
- Chat pages
- Chat Pages turn a link into a conversation for businesses with no website.
- Contacts CRM
- Contacts (CRM) manages contacts and events across channels for a full customer journey view.
- CRM pipeline
- 'CRM Pipeline' appears as a distinct product in the footer navigation.
- Hosted knowledge base
- Knowledge Base is offered as a completely free hosted help centre.
- Inbound voice AI agent
- Voice Agents answer inbound calls 24/7 on a real phone number in any language.
- Internal team messaging
- Founder essay describes Direct Messaging, Groups/Channels and chat in one dashboard, like Slack plus Zendesk.
- Knowledge base answer sync
- Add-ons page says updating a help article updates the AI's answers automatically.
- Multichannel messaging inbox
- Messaging (Beta) integrates Facebook, Google RCS, Telegram, SMS and social into one dashboard.
- Omnichannel shared inbox
- 'Omnichannel Inbox' is a named product in the site footer product list.
- Outbound AI calling
- Voice Agents page states the agent makes outbound calls as well as taking them.
- Page level intent signals
- Data Enrichment shows which pages a visitor read before reaching out.
- Visitor monitoring
- Our research records basic visitor monitoring among the free feature set.
- Voice calling and SMS
- Phone (Beta) will make voice calls and send SMS directly from the dashboard.
- Warm transfer to human agent
- Voice Agents hand the live call to a person when it matters.
- Website live chat widget
- Live Chat is the flagship free product listed first under Products.
What people use it for3
- Capture and qualify leads
- Founder essay states business owners actually want more leads and sales, which the widget and AI workflows target.
- Run a help desk
- Virtual Assistants from $7/hr cover design, admin, HR, bookkeeping and data entry.
- Deflect support tickets
- Core positioning is free live chat any business can install without a subscription.
Works with4
- Telegram
- Telegram is named as a Messaging beta channel.
- Facebook messenger
- Messaging beta lists Facebook among the asynchronous channels answered from one dashboard.
- Google rcs
- Google RCS is named among the supported messaging channels in beta.
- SMS
- SMS is listed both as a Messaging channel and in the upcoming Phone product.
Terms, compliance and how you buy31
- Self serve signup
- Get Started is a direct free sign-up with easy set-up and no sales call.
- No card required
- Add-ons page badge reads 'No credit card to start'.
- 24x7x365 vendor support
- Vendor commits to 24x7-365 live support for all users, including free ones.
- 27 language product
- Founder essay says the product ships in 27 different languages.
- Addons billed per property
- Add-ons page repeats 'Per property, not per seat' and prices Whitelabel per property.
- AI assist 29 usd per month
- AI Assist paid plans start at $29/month with a forever-free tier for limited volume.
- Basic reporting only
- Our research notes reporting stops at basic chat counts with no real-time dashboards or SLA analytics.
- Bootstrapped not vc funded
- Founder essay states plainly 'We're not VC funded' and not Silicon Valley based.
- Cancel any time
- Add-ons page and footer CTAs both state 'Cancel any time'.
- Cost scales with number of sites
- Because add-ons are per property, agencies running many client sites pay repeatedly.
- Data enrichment from 59 usd
- Data Enrichment starts at $59/month billed per property and scales with volume.
- Founder led public transparency
- A signed founder essay explains the revenue model and invites direct contact.
- Free forever core product
- Add-ons page states the platform is free and 99% of businesses use tawk.to entirely for free.
- Hired agents 1 usd per hour
- Professionally trained human agents are offered at $1/hour, versus roughly $131,400/year to staff 24x7 in-house.
- Largest live chat market share
- Vendor cites Datanyze and BuiltWith placing tawk.to first at 20.07% of the live chat market.
- Llms txt published
- Footer publishes an llms.txt file for AI crawlers.
- Massive consumer reach
- Vendor claims 1.7+ billion people interact with a tawk.to widget monthly.
- Multi tenant property management
- Founder essay highlights managing multiple separate customer bases from one login.
- Nevada governing law
- Terms state the agreement is governed by the laws of the USA and the State of Nevada.
- Nine language website
- Site language switcher covers English, Russian, Italian, Spanish, French, Portuguese, Turkish and Arabic.
- No INR pricing
- Every published price is in USD with no rupee option shown.
- No per seat pricing
- Founder essay contrasts an agent-centric model against competitors 'charging per seat'.
- No refund on downgrade or cancel
- Terms of Service Billing & Refunds: no refunds or credits are provided if you downgrade or cancel.
- Partner programme
- Terms of Service contain a dedicated Partner Programme section and the footer links to Partners.
- Several features in alpha or beta
- In-Chat Payments is Alpha, Messaging is Beta and Phone is 'Beta soon', so parts of the roadmap are unshipped.
- Usage based addon pricing
- Voice Agents and Data Enrichment both add usage or volume-scaled charges on top of a floor price.
- Usd billed
- All add-on prices are quoted in US dollars.
- Virtual assistants from 7 usd per hour
- Dedicated virtual assistants are offered from $7/hour.
- Voice agents from 49 usd plus usage
- Voice Agents are priced 'From $49 / mo + usage', so cost varies with call volume.
- Voice agents waitlist only
- The Voice Agents call to action is 'Join the waitlist', so it is not generally available.
- Whitelabel 29 usd per month
- Add-ons page prices the Whitelabel badge-removal add-on at $29/month.
Compare Tawk.to
Use these pages when you already know the tool name but need a plain-English decision against real alternatives.
See all Tawk.to alternatives
Pricing caveat and source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
100% free forever: unlimited agents, chats and history, no card. Optional paid add-ons: branding removal, AI Assist, and hired chat agents billed hourly.
Verified against the sources above. How we research & rate software →
In practice
Where Tawk.to fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to add a website chatbot for lead capture in India
Put an AI chat widget trained on your own answers on the site, capture the visitor's details into a form, push them into an INR-billed CRM, and follow up on WhatsApp where Indian buyers actually reply.
- Tools in stack
- 14
Read the record →
Software Stack To Solo Founder Launching A B2B SaaS On A Tight Budget
Ship cheaply: version and build your code on GitLab, host on an affordable INR plan from Hostinger, bill through Cashfree if you are India-registered or Stripe if you sell globally, capture leads with Apollo and Bigin, and lean on free plans for email, support, and passwords.
- Tools in stack
- 15
Read the record →
Software stack to launch a website in India
Pick one website builder that matches your skill and goal, sort domain and hosting (often bundled with the builder), add lead capture and chat, take payments through an India gateway if you sell, then wire up analytics and an SEO check.
- Tools in stack
- 12
Read the record →
Does Tawk.to give a GST invoice in India?
Tawk.to does not issue an India GST invoice. A GST-registered business can still reclaim the 18% through the reverse-charge route by raising a self-invoice, but there is no vendor GST invoice to claim against directly.
Is Tawk.to good for Indian small businesses?
Tawk.to can work for Indian buyers, but check currency, tax, billing, support, and whether the workflow justifies foreign-currency pricing.
Does Tawk.to have a free plan?
Tawk.to lists a free plan, but check the official pricing page for current usage limits before choosing it.
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