Software stack to automate WhatsApp leads in India

Get a compliant business number that a team can share and that can automate and broadcast.

A personal or app-based WhatsApp cannot be automated, handled by multiple agents, or used for compliant broadcasts, and it risks a ban. The official Business API through an Indian provider fixes all of that and bills in INR.

AiSensy is India-built, INR-billed, and has a free tier, strong for broadcasts and simple automation on a budget. Gallabox is India-built and INR-billed with a shared team inbox and no-code bots, better when a team handles chats. Interakt (India-built, INR-billed) leans toward D2C and commerce workflows. Start with AiSensy if broadcasts and cost are the priority; pick Gallabox for a proper team inbox; pick Interakt if you sell products in-chat.

Answer instantly, ask the two or three questions that qualify the lead, and route hot ones to a human.

Most WhatsApp leads are lost to slow replies. A no-code bot that responds in seconds and asks a couple of qualifying questions captures intent while it is hot, which matters most on mobile-first WhatsApp traffic.

Gallabox has India-built, INR-billed no-code chatbots that sit on the same shared inbox, so the bot and human agents share one thread. Landbot is a visual flow builder for website and WhatsApp bots (it bills in EUR, so add forex plus GST). Use Gallabox to keep bot and inbox in one INR-billed tool; reach for Landbot only if you want its visual flow builder across web and WhatsApp.

Get leads from every source into the same WhatsApp flow instead of scattered across channels.

Leads do not only start on WhatsApp; they come from a website form, a Google form, or an ad. Capturing them into a form and routing to WhatsApp keeps every lead in one flow with a phone number you can message.

Zoho Forms is India-built, INR-billed, with a free tier and clean routing of submissions onward. Google Forms is free and fine for a quick enquiry form if you just need name and number. Use Zoho Forms when you want routing and structure; use Google Forms if you only need a free, basic capture form.

Track each lead's status and next step, and automate the routing between your tools.

A shared inbox catches today's chats, but leads that need a second or third touch slip through without a follow-up system. A lightweight lead tracker plus an automation tool keeps the whole thing moving without manual copy-paste.

Bigin by Zoho is the cheapest real CRM here, India-built and INR-billed with a free tier, and it handles selling over WhatsApp as a first-class job, so leads land in a pipeline with an owner and a next step. Privyr is mobile-first and built around instant WhatsApp follow-up, which suits a solo operator working from a phone, though it bills in USD. Pabbly Connect is India-built and INR-billed with a free tier and does the wiring, routing a lead from your form or ad into WhatsApp and the CRM without copy-paste. Start with Bigin for the pipeline, add Privyr if you live on your phone, and use Pabbly Connect to join the two.

Close the sale by sending a payment link the customer can pay in seconds over UPI.

In India the fastest way to convert a warm WhatsApp lead is a UPI payment link right in the chat, no redirect, no card. INR-billed Indian gateways make this a one-message step.

Cashfree is an India-first, RBI-licensed gateway with UPI, payment links, and payouts, plus a free tier to start, all INR-billed. Instamojo is India-first with a free tier, aimed at freelancers and small sellers collecting payments simply. PhonePe Payment Gateway is a fit when your customers pay mostly by UPI. Pick Instamojo or Cashfree for an easy, low-commitment start; lean on PhonePe if UPI is nearly all of your payment mix. All are India-first and INR-oriented.