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Spec sheet
All-in India price
₹800/user/mo
For a registered business, billed yearly
- Free plan
- Available
- Free trial
- Available
- Status
- Source checked 12 Nov 2026
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Claim this listingFindThatSoftware verdictEditorial ruling
Shortlist Zoho CRM if you are an Indian sales team of a few to a few hundred reps that wants a full CRM billed in rupees with a GST invoice from an Indian company. Start on the free edition or the 15 day trial, then pick the edition by its limits rather than its headline features, because mass email caps, Blueprints, custom reports and API credits all step up by tier.
Read the full verdict
Before paying, check whether you need Enterprise for territory management, customer portals and sandboxes, since that is a big jump over Professional. Against Freshsales, the closest rupee-priced rival, Zoho gives more depth and the wider Zoho suite but takes more setup and admin effort. If you only need a simple pipeline, Zoho's own Bigin is cheaper and easier.
FindThatSoftware has source-checked this listing and keeps 8 public sources visible for buyer verification.
In short
Zoho CRM is listed under CRM, reviewed for Indian buyers. It costs about ₹800/user/mo before GST, billed in rupees. It issues an India GST invoice, so you can claim input credit. FindThatSoftware rates it best for Indian SMB and mid-market sales teams; a poor fit for teams that want to run marketing campaigns from the CRM, because mass email is capped per organisation per day and Zoho sends campaign volume to Zoho Campaigns.
What Zoho CRM costs in India
The rupee price a business actually pays, after the card forex markup, with GST shown both ways.
True India price
Registered business, per user per month, billed yearly
₹800
Zoho CRM is billed in rupees at ₹800/user/mo, so there is no forex markup. A registered business reclaims GST, so that is roughly the cost (₹9,600/yr). Without reclaim, add 18% for about ₹944 a month.
- Sticker price
- ₹800/user/mo
- GST
- 18%, reclaimable if registered
- Registered per user per month
- ₹800
- Registered per user per year
- ₹9,600
- If you can't reclaim GST
- ₹944
- Try first
- Has a free plan, so you can start without a card.
- Watch for
- Prices are per user and GST is charged on top.
More
Annual billing is roughly a third cheaper than month to month, the page defaults to the annual view, and plans shorter than a year can only be paid by credit card per the India terms. Subscriptions auto renew; the refund policy offers a full refund within the first month on monthly plans and within 45 days on annual plans, while partial downgrades of an annual plan return credit as a subscription extension rather than cash.
Indicative, not a bill. The exchange rate is a single mid-market reference, not a live feed, and GST-registered businesses may reclaim input credit. Confirm current pricing on the vendor site.
Full India pricing breakdownPaying for more than Zoho CRM? See your whole stack's real India cost and where you could switch to save.
Audit your spendWho Zoho CRM fits
What it is, what you gain, what you give up, and who should look elsewhere.
What is Zoho CRM?
Zoho CRM is the sales CRM from Zoho Corporation Private Limited, headquartered near Chennai. It covers leads, contacts, accounts and deals with multiple pipelines, workflow rules, cadences, Blueprint process automation, quoting (CPQ), forecasting, custom reports and dashboards, and an AI layer the vendor calls Zia, plus AI agents. It runs as a cloud service with web and mobile apps and connects to the rest of the Zoho suite (Books, Desk, Campaigns, Analytics) as well as Gmail, Outlook, Slack, Zoom, Teams, Google Ads and QuickBooks. Indian buyers contract with the Indian entity under India terms, see rupee prices and are invoiced GST on top. Limits scale by edition: daily mass email caps per organisation, API credits, Blueprints, roles and sandboxes all rise from Standard to Ultimate, so the edition you pick decides what you can build.
What you gain, and what you give up.
The case for
- Zoho is an Indian company headquartered near Chennai, bills in rupees under India terms and invoices GST, so a registered business can claim input credit.
- The free edition covers three users permanently rather than as a trial, which is enough to run a small pipeline before paying.
- Paid editions are priced in rupees well below dollar priced CRMs at similar tiers, and deep features like Blueprint, CPQ and AI agents arrive by Professional.
The catch
- Mass email is capped per day per organisation by edition (250 on Standard up to 2,000 on Ultimate), and the vendor points bulk campaigns to Zoho Campaigns, a separate paid product.
- API usage is metered as daily credits per edition and per user; going past the limit means paying for extra credits month to month from the API dashboard.
- The page shows the annual-billing per-month price by default; month to month costs roughly half as much again, and GST is added on top of either.
- The jump from Professional to Enterprise is where territory management, customer portals and sandboxes appear, so mid-sized teams often end up on the pricier tier.
Best for
- Indian SMB and mid-market sales teams
- Businesses using or open to the Zoho suite
- Buyers wanting full-featured CRM at low cost
Who should avoid it
- Teams that want to run marketing campaigns from the CRM, because mass email is capped per organisation per day and Zoho sends campaign volume to Zoho Campaigns.
- Very small teams that just want a simple deal pipeline, since Zoho's own Bigin or a lighter CRM will be quicker to set up and cheaper.
India readiness
How well Zoho CRM fits an Indian business operationally, from the verified pricing and company facts we hold.
- ✓GST invoice
Issues a GST-compliant invoice, so a registered business can reclaim input tax.
- ✓Bills in INR
Priced in rupees, so there is no forex conversion or card markup on top.
- ✓India HQ
India-headquartered, so support, timezone, and context are local.
Compare Zoho CRM
How it stacks up on what we verified, the tools buyers weigh it against, and where it appears in our guides.
How Zoho CRM compares
Against the 11 other CRM tools we list, from what we verified on each vendor’s own pages.
Less common among the other CRM tools
Recorded for Zoho CRM and for at most a third of the 11 others we list.
- AI assistant
- Blueprint process automation
- Cpq quoting
- Custom functions
- Custom widgets
- Field level encryption
- Inventory management
- Approval processes
Also in most alternatives
Recorded for at least half of the 11 others, and for Zoho CRM.
- Mobile app
- Contact management
This compares only the capabilities enough rival tools share for a comparison to mean anything, roughly a quarter of what we verified. The full list is under “What we verified” below, and anything absent from both is something we did not record rather than something the product lacks.
Similar tools to Zoho CRM
Compare practical options in the same category by price, fit, and caveats.
- FreshsalesIndian SMB and mid market sales teams that want calling and email inside the CRM₹749/user/mo
- Bigin by ZohoSolo founders and small teams moving their first sales pipeline off spreadsheets.₹400/user/mo
- SalesforceMid-market and enterprise sales teams with multi-stage, multi-team processes₹2,474/user/mo
Featured in our buying guides
See how Zoho CRM stacks up against the best options for a specific kind of business.
Comparison pages
- Salesforce vs Zoho CRM for small businessSalesforce wins for complex sales operations and enterprise customization. Zoho CRM is the practical small-business pick when speed and budget matter.
- Zoho CRM vs HubSpot CRM for Indian small businessZoho CRM is the value pick for Indian small businesses. HubSpot CRM wins when easy adoption and all-in-one marketing matter more than seat cost.
- Freshsales vs Zoho CRM: India CRM ComparisonFreshworks' clean CRM with built-in comms versus India-value Zoho CRM.
Where Zoho CRM fits in a workflow
These stacks show when to use this tool, what comes before it, and what should be handled manually first.
Software stack to set up sales CRM and WhatsApp support for a 10-person D2C brand in India
Track every lead and order in an INR-billed CRM like Bigin or Zoho CRM, run sales and support on WhatsApp through an India-built API tool like Interakt or Gallabox, and back it with a help desk and cloud telephony so nothing falls through the cracks.
12 toolsIndia
Software stack to manage FMCG field sales and distribution in India
Digitise the feet-on-street team with an FMCG-built SFA/DMS like Bizom, FieldAssist, or SalesDiary, run modern-trade accounts on a low-cost Zoho CRM, keep retailers on WhatsApp, and close the loop into GST billing on Marg ERP.
14 toolsIndia
Software stack to automate outbound sales for a B2B service business in India
Build a tight prospect list, write specific non-spammy copy, run sequenced email and LinkedIn outreach, track every reply in an INR-billed CRM, and book calls; automate the busywork, not the judgement.
13 toolsIndia
What we verified about Zoho CRM
Read from Zoho CRM’s own pages. Each line is a finding and what it was based on, so you can check any of it yourself.
What Zoho CRM does
Features we confirmed39
- AI assistant
- Enterprise adds Zia for insights, predictions and recommendations
- Territory management
- Enterprise assigns records by product line, geography and vertical
- Sales forecasting
- Sales forecasting is available from the Standard tier
- REST API
- Free edition allows 5,000 API calls per day
- Mobile app
- Free edition includes Zoho CRM mobile apps
- Mass email
- Standard includes email integration and mass emails
- Lead management
- Core CRM covers lead capture through to conversion
- Inventory management
- Professional manages invoices, sales orders, products, vendors
- Follow up reminders
- Free edition sends timely reminders to follow up on leads
- Field level encryption
- Enterprise protects sensitive customer data at field level
- Pipeline management
- Standard supports multiple sales pipelines with stages
- Data enrichment
- Standard enriches records with company size, industry, revenue
- Custom widgets
- Professional creates widgets using third-party application data
- Custom modules
- Standard builds custom modules for business-specific data
- Custom functions
- Enterprise builds low-code workflows across different apps
- Cpq quoting
- Professional adds Configure Price Quote with price rules
- Contact management
- Free edition manages all business contacts in one place
- Blueprint process automation
- Process automation guides reps step by step through stages
- Approval processes
- Enterprise ensures deals move only after the right approval
- AI agents
- AI agents can be built and deployed to automate sales activities
- Account based marketing
- Enterprise segments accounts for up-sell and cross-sell
- Assignment rules
- Standard includes workflow and assignment rules for routing
- Built in calling
- Standard makes, receives and logs sales calls inside CRM
- Customer and partner portals
- Portals grant customers, partners and vendors CRM access
- Customer journey orchestration
- Enterprise builds end-to-end personalised customer journeys
- Custom ml models
- Ultimate gives daily free calls to QuickML for custom models
- Data import and export
- Free edition imports from spreadsheets and exports 10 times
- Data preparation
- Ultimate merges and segregates datasets for easier analysis
- Developer sandbox
- Enterprise tests changes safely without touching production data
- Email intelligence
- Professional adds AI email summaries, intent and sentiment analysis
- Guided wizards
- Enterprise replaces long forms with sequential wizards
- Multi team management
- Enterprise manages multiple sales teams across territories
- No code kiosk screens
- Self service kiosks create custom screens and record actions
- Predictive lead scoring
- Professional predicts lead conversion, deal closing and churn
- Reporting hierarchy
- Enterprise gives managers a scoped view of their team pipeline
- Reports and dashboards
- Standard builds custom reports and dashboards
- Sales cadences
- Cadences automate multichannel lead follow-up sequences
- Webform lead capture
- Data capture via forms generates leads from anywhere
- Workflow automation
- Workflows and assignment rules automate day-to-day activities
What people use it for4
- Send quotes and proposals
- CPQ matches products to requirements with price rules
- Manage sales pipeline
- Territory management and reporting hierarchy target larger orgs
- Forecast quarterly revenue
- Sales forecasting sets goals and tracks performance
- Handle patient health data
- HIPAA compliance listed on Standard for health-related data
Works with11
- Zoom
- Standard integrates Zoom for video conferencing
- Zoho desk
- Zoho suite cross-sell places Desk alongside CRM for tickets
- Zoho campaigns
- Our research records CRM plugging into Zoho Campaigns
- Zoho books
- Our research records Zoho CRM plugging into Zoho Books
- Slack
- Standard integrates Slack for collaboration
- Quickbooks
- Enterprise syncs QuickBooks records to create quotes and invoices
- Microsoft teams
- Standard integrates Microsoft Teams for collaboration
- Microsoft outlook
- Standard integrates Outlook as an email provider
- Google calendar
- Calendar integration schedules and books meetings inside CRM
- Google ads
- Professional plans campaigns by connecting Google Ads
- Gmail
- Standard integrates Gmail for email inside CRM
Terms, compliance and how you buy29
- Liability capped at 50000 INR
- Zoho India terms cap liability at ₹50,000 or twelve months fees
- Customer owns their data
- Zoho terms state you own content created or stored by you
- Monthly plans card only
- Zoho terms allow only credit card below annual duration
- Chennai jurisdiction
- Zoho India terms settle disputes exclusively in Chennai courts
- Auto renewal default
- Zoho terms auto-renew unless you notify seven days prior
- Annual discount
- Toggle states Annually save up to 34%
- API metered as credits
- Our research records API usage metered as credits per edition
- Bigin as simpler downmarket option
- Page cross-sells Bigin for teams moving from spreadsheets
- Broad feature set steep learning curve
- Our verdict warns the breadth can overwhelm small teams
- Capabilities scale sharply across tiers
- Our verdict advises matching the edition to features needed
- Currency selector on pricing
- Pricing offers INR alongside 14 other currencies
- Extra API credits bought through support
- Running out means buying extra credits through support
- Five editions including starter
- Starter, Standard, Professional, Enterprise and Ultimate exist
- Flexible contracts
- Pricing page headline claims scalable platform and flexible contracts
- Free forever three users
- Free edition covers 3 users permanently, not a trial
- Free onboarding
- Pricing page advertises Free Onboarding alongside human support
- GST charged on top
- Footnote says local taxes VAT and GST charged in addition
- GST invoice for input credit
- 18 percent GST is claimable because Zoho issues an Indian invoice
- Hosting region tied to signup country
- Zoho terms map your cloud facility to your region at signup
- India headquartered vendor
- Zoho is headquartered in Chennai and contracts via its India entity
- INR billed
- Pricing page shows ₹800 Standard through ₹2,600 Ultimate
- Ksa data residency option
- Enterprise and Ultimate offer Zoho's KSA-hosted data centres
- Mass email cap raised only via sales
- Raising the cap to 2,500 requires writing to sales
- Mass email daily caps by edition
- Our research records caps of 250 to 2,000 per day by edition
- Team users cannot own records
- Team users cannot own records or hold admin permissions
- Team users excluded from AI
- Team users cannot access AI or Zia features
- Team users excluded from reports
- Team users cannot access Reports and Dashboards in org modules
- Team users require new UI
- Team users work only in the new CRM For Everyone UI
- Two licence types
- Org users and team users are separately licensed seat types
Source trail
Pricing and free-plan claims can change. FindThatSoftware keeps source URLs visible so users can verify before buying.
- Pricing pagehttps://www.zoho.com/crm/zohocrm-pricing.html
- Free CRM pagehttps://www.zoho.com/crm/free-crm.html
- Signup pagehttps://www.zoho.com/crm/signup.html
- API limitshttps://www.zoho.com/crm/developer/docs/api/v8/api-limits.html
- Edition feature listhttps://www.zoho.com/crm/complete-feature-list.html
- Product pagehttps://www.zoho.com/crm/
- Refund policyhttps://www.zoho.com/refundpolicy.html
- Terms of Service Indiahttps://www.zoho.com/en-in/terms.html
Verified against the sources above. How we research & rate software →
Zoho CRM questions
Does Zoho CRM give a GST invoice in India?
- Zoho CRM issues an India GST invoice, so a GST-registered business can claim input tax credit on it directly.
Is Zoho CRM good for Indian small businesses?
- It suits Indian SMB and mid-market sales teams. It bills in rupees and issues a GST invoice, so a registered business claims the GST back. It is not the right pick for teams that want to run marketing campaigns from the CRM, because mass email is capped per organisation per day and Zoho sends campaign volume to Zoho Campaigns.
Does Zoho CRM have a free plan?
- Zoho CRM lists a free plan, but check the official pricing page for current usage limits before choosing it.
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